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Explorer ransomware virus. How to remove? (Uninstall guide)

removal by Linas Kiguolis - - | Type: Ransomware
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Explorer ransomware is a file-encrypting Trojan that demands ransom

Explorer ransomware virus

Explorer ransomware is a computer virus that encrypts files with a strong algorithm and prevents the user from accessing them. Each encrypted file gets an additional .explorer extension. In the ransom note called READ_IT.txt, the virus presents itself as Explorer V1.58.

The ransomware[1] approaches the victim as an explerer.exe file, which, once executed, start encrypting victim’s photos, videos, databases, and videos with AES algorithm. Then it creates a ransom note that contains victim’s ID and a suggestion to write to decrypter.files@mail.ru.

The virus doesn’t state how much money it wants to receive from the victim in exchange for data decryptor, although usually, such viruses ask for $200-$1000 in Bitcoin. Developers of this particular ransomware claim that if the victim contacts them within 24 hours, one needs to pay only half of the ransom price.

Explorer virus is created using an open-source code of HiddenTear ransomware[2]. It means that victims might be introduced to a free data recovery tool quite shortly. Until then, you must remove Explorer ransomware from the system.

It is not advisable to use a compromised computer because the ransomware may have additional features such as keylogging. If you care about your privacy, run a full system scan right now to delete the virus from the system.

Ransomware is not a typical computer program, and you won’t be able to complete Explorer removal manually. If course, if you are an experienced IT expert, your attempts might be successful. However, each ransomware sample is different and dangerous in its own way.

Therefore, we believe that using a security software developed by malware analysts is the best idea. Besides, such software cleans all spyware and malware from the system, leaving it clean and safe-to-use. Researchers from LesVirus.fr[3] suggest applying several layers of protection (creating data backup, using anti-malware software, installing regular software updates) to ward of ransomware in the future.

Keep ransomware viruses away from your computer

To keep ransomware at bay, you need to follow certain rules. Methods used to distribute ransomware are quite basic, and cyber criminals introduce new techniques very rarely.

In our opinion, even inexperienced computer users can easily keep up with the latest malware distribution trends. Knowledge about them is what helps to keep unwanted software at bay. However, you should also follow these tips.

  1. First of all, you can avoid ransomware simply by deleting suspicious emails from your Inbox. Do not let eye-catching subjects convince you to open them or files attached to them.
  2. Second, enable automatic updates to keep all of your programs up-to-date. The outdated software contains security vulnerabilities that criminals can easily exploit.
  3. Third, avoid visiting suspicious websites or downloading illegal software. These two are the top sources of malware.
  4. Finally, create a data backup and use a trustworthy security software to ward unwanted programs off your computer.

Remove Explorer ransomware

It is a must to remove Explorer virus because there is no reason for keeping it on your computer system. What is even more important, you shouldn’t pay the ransom as it does not guarantee data recovery. We do not think that sending money to cybercriminals is a good idea because frauds can invest that money in further illegal projects.

We suggest that you make Explorer ransomware removal your top to-do task. With the help of tutorial that we provided, you can complete this task today. Do not forget to choose anti-spyware or anti-malware software that you want to use first. Do not attempt to uninstall the ransomware manually because you can never know what files or programs it dropped on your PC.

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall Explorer ransomware virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

More information about this program can be found in Reimage review.

More information about this program can be found in Reimage review.

Manual Explorer virus Removal Guide:

Remove Explorer using Safe Mode with Networking

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

Remove Explorer ransomware using these instructions. First of all, you will need to restart your computer and run it in a Safe Mode with Networking.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Explorer

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Explorer removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Explorer using System Restore

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Explorer. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that Explorer removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Explorer from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

Speaking of data recovery options, we must say that they are very limited. You either need to have a data backup or use methods provided below. Remember that data backup ensures recovery of the majority of files, meanwhile third-party tools can be less powerful.

If your files are encrypted by Explorer, you can use several methods to restore them:

Restore files in Data Recovery Pro way

Data Recovery Pro software can be used to restore part of the encrypted data. The guide provided below explains how to use this system tool.

Recover files with Volume Shadow Copies

Volume Shadow Copies can be used for data recovery. Unfortunately, ransomware viruses tend to delete them. If Explorer malware left them on your system, run ShadowExplorer software to take advantage of them.

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Explorer and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Linas Kiguolis
Linas Kiguolis - Expert in social media

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