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Hello ransomware virus. How to remove? (Uninstall guide)

removal by Gabriel E. Hall - - | Type: Ransomware
12

Hello ransomware – another version of Xorist – bathes in the glory of WannaCry

The image displaying Hello virus

Hello virus defines the new threat which is capable of encrypting users’ data. Despite its clumsy WannaCry ransom rip-off message, the malware[1] is actually another version the well-known Xorist malware.

It operates via iji.exe file. After infiltrating the system, the malware looks for possibly important files and encodes them. You can identify them by .hello file extension. Later on, the virus opens HOW TO DECRYPT FILES.txt file, where it informs its victims about the misdeed. Alternatively, the same text is displayed in the error message.

As common for this type of this threat, the perpetrators urge victims to transmit the money within 12 hours. Otherwise, the amount of ransom is doubled. In case victims fail to send the money within 24 hours, the files are said to be permanently deleted.

They supposedly claim that they will return the files, However, they do not grant any extra free file decryption service to fortify their claims. Nurturing hopes for data might be futile. What is more, there is no record whether Xorist developers have kept their word. Thus, proceed to Hello crypto-virus removal.

Developers keep updating older ransomware

This case of threat is not the only one. While the virtual community’s attention has been diverted to WannaCry and Petya attacks, developers of less-known threats still continue improving their viruses. The best illustrating example is the ever-expanding CryptoMix virus family.

Xorist developers also flicker among the malware headlines. You might recall already several existing Team Xrat variations. Their latest creation, Hello ransomware, seems to be inspired by WannaCry as the ransom note is written in almost identical manner. In relation to the virus, fortunately, the infection is no so intricate as the former infection. The majority of cyber security tools are able to detect the threat. Thus, make haste to remove Hello virus. Reimage or Malwarebytes Anti Malware will come in handy in the elimination process.

Ransomware distribution tendencies

As common for crypto-malware, this virus may target users in torrent and peer-to-peer domains. Do not forget the common transmission method – spam emails.[2] Though it is the preferred method among the developers of more elaborate threats, less-known threats might take advantage of this method as well.

If you receive email which is supposedly sent by the FBI or another official institution, there is no need to rush and recklessly open the attachments. Look for grammar mistakes, typos and other details which give out the true origin of the message.

Note that Hello hijack is delivered by Trojan-Ransom.Win32.Xorist!O, so it might be disguised in gaming or movies streaming sites. Note that cyber criminals have developed a scheme how to hack into extension developers’ account and corrupt their app source code.

In order to limit the risk of encountering ransomware in the future, make sure you do not only protect your computer with efficient software but remain cautious while installing new applications and enabling browser extensions.

Eliminate Hello malware

Since this threat is the version of Xorist virus, you should not delay Hello virus removal. This time manual elimination hardly is effective unless you are a cyber security specialist. Install an anti-spyware tool and run the scan. In case you cannot run, reboot the device into Safe Mode. More information is delivered below.

After you remove Hello virus, you can take a look at some of our suggested data recovery options. Note that the virus is likely to spread in the North America, Europe, specifically the UK[3].

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall Hello ransomware virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.
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Manual Hello virus Removal Guide:

Remove Hello using Safe Mode with Networking

Safe Mode will grant you partial access to the system. Nonetheless, likewise, you will be able to launch the security tool and eliminate the virus.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Hello

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Hello removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Hello using System Restore

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Hello. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that Hello removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Hello from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files are encrypted by Hello, you can use several methods to restore them:

Data Recovery Pro method

This tool is said to repair damaged and recover lost files. However, it might come in handy in this case as well.

The benefits of Shadow Explorer

There is no information whether this virus deleted shadow volume copies. Thus, there are big chances that the program might decrypt files with .hello file extension.

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Hello Decrypter

At the moment, there is no official decrypter for this variation, but this free decryption tool developed for the original version of Xorist might be practical.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Hello and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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