Severity scale:  
  (18/100)

Remove “IOS CRASH REPORT” Tech Support scam virus (Easy Removal Guide) - Support Scam

removal by Gabriel E. Hall - - | Type: Malware

All you need to know about “IOS CRASH REPORT” notifications

As soon as IOS CRASH REPORT virus lands on your browser, it starts generating fake notifications about your operating system being hacked. Fortunately, it is not a highly sophisticated tech support scam, as it merely instructs you to call +1-844-827-1204. For some users, the concept of Mac OS virus might be just incomprehensive. However, times, when the users of this operating system could browse the Web without any fear of getting hijacked, are quickly coming to an end[1]. Observing the trends, more reports about Mac OS-based ransomware appear online[2]. Likewise, it is high time you reconsidered your cyber security and current protection tools. One of such, ReimageIntego is also practical in performing IOS CRASH REPORT removal.

Comparing this sample of malware with other tech support scams, it does not stand out much[3]. The main message alerts users of their iPads or Macs being locked as a result of privacy breach. No explicit information is provided except the number. The message contains repeated statements encouraging the victims call Apple tech support expert. This scam is actually web-based screen locker, so you may not succeed in exiting the window from the first time. There is no need to call the number, since the supposed expert might do a favor but instead only corrupt your system for real. More sophisticated scammers employ remote access programs to access your device[4]. As a result, they will create an image as if they perform a series of complex operations. For these services, they are likely to charge with a delicate amount of money. Alternatively, the crook will try to foist a questionable anti-virus tool which supposedly secures your Apple device. Do not give into such deception as installing third party tools from these fraudsters might actually endanger the device and make it vulnerable to outside threats[5]. Thus, when you encounter IOS CRASH REPORT hijack, there is no need to make any reckless action even if your browser becomes unresponsive. Shut it down it forcefully and remove IOS CRASH REPORT scam.

The picture illustrating IOS crash scamIOS crash report scam does not contain any distinctive features, except by nagging you to call the number.

How did this malware settle on my Mac OS?

This type of scams usually dwell in poorly secured domains such as gaming, gambling websites or file-sharing web pages. As a result, if you tend to visit them often, you are likely to be redirected and run into the irritating alerts of IOS CRASH REPORT or another Mac Os scam, e.g. Apple Security Damaged scam. More sophisticated tech support scams employ exploit kits and trojans to affect the entire operating system and lock device‘s screen. Likewise, users might need to employ extra measures to get rid of them. That is why we remind users to keep their system applications updated, especially security apps. They do not only help to lower the risk of IOS CRASH REPORT tech support scam but assist in terminating them.

Options to terminate IOS CRASH REPORT scam

Since it is browser-based scam, you will need to clean your browser from. Close the browser and start the scan. Once it finishes, you might go through manual IOS CRASH REPORT removal instructions as well. Pay attention to every step. In order to remove IOS CRASH REPORT virus completely and its lingering objects and scripts, a full browser reset is recommended. In case, your browser is paralyzed, click Command+Spacebar, When Spotlight search box opens type Activity Monitor, In the list find, your browser, select it and choose Quit Process.

You may remove virus damage with a help of ReimageIntego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove “IOS CRASH REPORT” Tech Support scam virus, follow these steps:

Get rid of “IOS CRASH REPORT” Tech Support scam from Mac OS X system

Remove “IOS CRASH REPORT” Tech Support scam virus from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for “IOS CRASH REPORT” Tech Support scam virus-related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove “IOS CRASH REPORT” Tech Support scam virus, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to “IOS CRASH REPORT” Tech Support scam virus and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the “IOS CRASH REPORT” Tech Support scam virus-related entries.Uninstall from Mac 2

Uninstall “IOS CRASH REPORT” Tech Support scam from Internet Explorer (IE)

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for “IOS CRASH REPORT” Tech Support scam virus and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete “IOS CRASH REPORT” Tech Support scam virus removal.Reset Internet Explorer

Erase “IOS CRASH REPORT” Tech Support scam virus from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the “IOS CRASH REPORT” Tech Support scam virus-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Restore new tab and homepage settings:

  1. Click the menu icon and choose Settings.
  2. Then find On startup section.
  3. Click Disable if you found any suspicious domain.

Reset MS Edge if the above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Remove “IOS CRASH REPORT” Tech Support scam from Mozilla Firefox (FF)

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select plugins that are related to “IOS CRASH REPORT” Tech Support scam virus and click Remove.Remove extensions from Firefox

Reset the homepage:

  1. Click three horizontal lines at the top right corner to open the menu.
  2. Choose Options.
  3. Under Home options, enter your preferred site that will open every time you newly open the Mozilla Firefox.

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear.Clear cookies and site data from Firefox

Reset Mozilla Firefox

In case “IOS CRASH REPORT” Tech Support scam virus did not get removed after following the instructions above, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox – this should complete “IOS CRASH REPORT” Tech Support scam virus removal.Reset Firefox 2

Eliminate “IOS CRASH REPORT” Tech Support scam from Google Chrome

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to “IOS CRASH REPORT” Tech Support scam virus by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

Change your homepage:

  1. Click menu and choose Settings.
  2. Look for a suspicious site like “IOS CRASH REPORT” Tech Support scam virus in the On startup section.
  3. Click on Open a specific or set of pages and click on three dots to find the Remove option.

Reset Google Chrome:

If the previous methods did not help you, reset Google Chrome to eliminate all the “IOS CRASH REPORT” Tech Support scam virus-components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings to complete “IOS CRASH REPORT” Tech Support scam virus removal.Reset Chrome 2

Delete “IOS CRASH REPORT” Tech Support scam from Safari

Safari is especially vulnerable for this scam. Avoid visiting illegal websites. Even if you do get locked in IOS CRASH REPORT scam site, perform the following steps to clean your browser.

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension related to “IOS CRASH REPORT” Tech Support scam virus and select Uninstall.Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History.Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches.Reset Safari

After uninstalling this potentially unwanted program (PUP) and fixing each of your web browsers, we recommend you to scan your PC system with a reputable anti-spyware. This will help you to get rid of “IOS CRASH REPORT” Tech Support scam registry traces and will also identify related parasites or possible malware infections on your computer. For that you can use our top-rated malware remover: ReimageIntego, SpyHunter 5Combo Cleaner or Malwarebytes.

Protect your privacy – employ a VPN

There are several ways how to make your online time more private – you can access an incognito tab. However, there is no secret that even in this mode, you are tracked for advertising purposes. There is a way to add an extra layer of protection and create a completely anonymous web browsing practice with the help of Private Internet Access VPN. This software reroutes traffic through different servers, thus leaving your IP address and geolocation in disguise. Besides, it is based on a strict no-log policy, meaning that no data will be recorded, leaked, and available for both first and third parties. The combination of a secure web browser and Private Internet Access VPN will let you browse the Internet without a feeling of being spied or targeted by criminals. 

No backups? No problem. Use a data recovery tool

If you wonder how data loss can occur, you should not look any further for answers – human errors, malware attacks, hardware failures, power cuts, natural disasters, or even simple negligence. In some cases, lost files are extremely important, and many straight out panic when such an unfortunate course of events happen. Due to this, you should always ensure that you prepare proper data backups on a regular basis.

If you were caught by surprise and did not have any backups to restore your files from, not everything is lost. Data Recovery Pro is one of the leading file recovery solutions you can find on the market – it is likely to restore even lost emails or data located on an external device.

About the author
Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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References

  1. brutalMojojo says:
    April 3rd, 2017 at 8:05 am

    Muahaa..now Macs turn!

  2. Dona.Mon471 says:
    April 3rd, 2017 at 8:06 am

    Nothing extraordinary.

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