Severity scale:  
  (18/100)

Remove “IOS CRASH REPORT” Tech Support scam virus (Easy Removal Guide) - Support Scam

removal by Gabriel E. Hall - - | Type: Malware

All you need to know about “IOS CRASH REPORT” notifications

As soon as IOS CRASH REPORT virus lands on your browser, it starts generating fake notifications about your operating system being hacked. Fortunately, it is not a highly sophisticated tech support scam, as it merely instructs you to call +1-844-827-1204. For some users, the concept of Mac OS virus might be just incomprehensive. However, times, when the users of this operating system could browse the Web without any fear of getting hijacked, are quickly coming to an end[1]. Observing the trends, more reports about Mac OS-based ransomware appear online[2]. Likewise, it is high time you reconsidered your cyber security and current protection tools. One of such, Reimage Reimage Cleaner Intego is also practical in performing IOS CRASH REPORT removal.

Comparing this sample of malware with other tech support scams, it does not stand out much[3]. The main message alerts users of their iPads or Macs being locked as a result of privacy breach. No explicit information is provided except the number. The message contains repeated statements encouraging the victims call Apple tech support expert. This scam is actually web-based screen locker, so you may not succeed in exiting the window from the first time. There is no need to call the number, since the supposed expert might do a favor but instead only corrupt your system for real. More sophisticated scammers employ remote access programs to access your device[4]. As a result, they will create an image as if they perform a series of complex operations. For these services, they are likely to charge with a delicate amount of money. Alternatively, the crook will try to foist a questionable anti-virus tool which supposedly secures your Apple device. Do not give into such deception as installing third party tools from these fraudsters might actually endanger the device and make it vulnerable to outside threats[5]. Thus, when you encounter IOS CRASH REPORT hijack, there is no need to make any reckless action even if your browser becomes unresponsive. Shut it down it forcefully and remove IOS CRASH REPORT scam.

The picture illustrating IOS crash scamIOS crash report scam does not contain any distinctive features, except by nagging you to call the number.

How did this malware settle on my Mac OS?

This type of scams usually dwell in poorly secured domains such as gaming, gambling websites or file-sharing web pages. As a result, if you tend to visit them often, you are likely to be redirected and run into the irritating alerts of IOS CRASH REPORT or another Mac Os scam, e.g. Apple Security Damaged scam. More sophisticated tech support scams employ exploit kits and trojans to affect the entire operating system and lock device‘s screen. Likewise, users might need to employ extra measures to get rid of them. That is why we remind users to keep their system applications updated, especially security apps. They do not only help to lower the risk of IOS CRASH REPORT tech support scam but assist in terminating them.

Options to terminate IOS CRASH REPORT scam

Since it is browser-based scam, you will need to clean your browser from. Close the browser and start the scan. Once it finishes, you might go through manual IOS CRASH REPORT removal instructions as well. Pay attention to every step. In order to remove IOS CRASH REPORT virus completely and its lingering objects and scripts, a full browser reset is recommended. In case, your browser is paralyzed, click Command+Spacebar, When Spotlight search box opens type Activity Monitor, In the list find, your browser, select it and choose Quit Process.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove “IOS CRASH REPORT” Tech Support scam virus, follow these steps:

Get rid of “IOS CRASH REPORT” Tech Support scam from Mac OS X system

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove “IOS CRASH REPORT” Tech Support scam from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for “IOS CRASH REPORT” Tech Support scam-related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove “IOS CRASH REPORT” Tech Support scam, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to “IOS CRASH REPORT” Tech Support scam and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the “IOS CRASH REPORT” Tech Support scam-related entries.Uninstall from Mac 2

Uninstall “IOS CRASH REPORT” Tech Support scam from Internet Explorer (IE)

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for “IOS CRASH REPORT” Tech Support scam and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete “IOS CRASH REPORT” Tech Support scam removal.Reset Internet Explorer

Erase “IOS CRASH REPORT” Tech Support scam virus from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the “IOS CRASH REPORT” Tech Support scam-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Remove “IOS CRASH REPORT” Tech Support scam from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select “IOS CRASH REPORT” Tech Support scam and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete “IOS CRASH REPORT” Tech Support scam removal. Click on 'Reset Firefox' button for a couple of times

Eliminate “IOS CRASH REPORT” Tech Support scam from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select “IOS CRASH REPORT” Tech Support scam and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete “IOS CRASH REPORT” Tech Support scam removal. Click on 'Reset' button to complete your removal

Delete “IOS CRASH REPORT” Tech Support scam from Safari

Safari is especially vulnerable for this scam. Avoid visiting illegal websites. Even if you do get locked in IOS CRASH REPORT scam site, perform the following steps to clean your browser.

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for “IOS CRASH REPORT” Tech Support scam or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by “IOS CRASH REPORT” Tech Support scam, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete “IOS CRASH REPORT” Tech Support scam removal process. Select all options and click on 'Reset' button

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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References

  1. brutalMojojo says:
    April 3rd, 2017 at 8:05 am

    Muahaa..now Macs turn!

  2. Dona.Mon471 says:
    April 3rd, 2017 at 8:06 am

    Nothing extraordinary.

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