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Phoenix Browser Updater. How to remove? (Uninstall guide)

removal by Jake Doevan - - | Type: Adware

Phoenix Browser Updater – a misleading utility which is used to promote fake software updates

Phoenix Browser Updater virus illustration

Phoenix Browser Updater is a misleading web browser's extension, which claims to be able to inform its users about pending web browser's updates and provide their downloads. Sometimes, its developer (not specified) can represent it as a “shopping assistant” or “useful tool for improving web browser's performance.”

In fact, Phoenix Browser Updater virus is not useful in any way. It's a potentially unwanted program (PUP)[1] and adware, which injects potentially dangerous components into a web browser and PhoenixBrowserUpdater.exe file into Windows Startup. The successful infiltration is followed by web browser's (Chrome, Firefox, IE, Edge) malfunctioning. By saying “malfunctioning,” we mean that:

  • Phoenix Browser Updater PUP cam start generating intrusive ads (pop-ups, banners, hyperlinks, interstitials, etc.);
    The browser can regularly be redirected to suspicious domains. According to experts, this misleading updater is related to Webalta.ru.
  • It may reduce PC's resistance to malware and install other suspicious programs (TheWorld Browser, Chromium Updater, PMB Updater, Stellar Phoenix, are just a few examples);
  • Experts from BedyNet.ru[2] warn that this software utility might contain cookies, which once enabled leak Search Data and other personally non-identifiable information[3] to unaffiliated third-parties.

Despite the resemblance of the names, this virus has nothing in common with Phoenix ransomware. Phoenix Browser Updater malware is not capable of encrypting personal files or initiate other system's changes directly. However, it can expose people to dangerous web domains filled with malware, rogue software or services. Thus, you should remove Phoenix Browser Updater from the system as soon as you notice its symptoms within the web browser.

Judging from the content of the affiliated websites, the virus seems to be oriented to Russian-speaking users. However, since it spreads by “bundling,” it can be installed in any country. It may spread as the optional component of freeware.
If the user agrees to install it, it injects the PhoenixBrowserUpdater.exe file Windows startup and keeps running multiple processes within Task Manager. The original location of the Phoenix Browser Updater virus is %LOCALAPPDATA%\Phoenix Browser Updater, so if you opt for its removal, you should check this patch and delete the main executable of this PUP.

Manual Phoenix Browser Updater removal is possible, so if you opt for trying it, the removal tutorial given at the end of this post can help you. Nonetheless, we would recommend using Reimage or another professional security tool to eliminate all related components.

PUPs are installed along with free software

PUPs like adware and browser hijacker solely rely on freeware and shareware a distribution medium. For the sake of monetization, developers of free apps agree to attack web browser's extensions and plug-ins as optional downloads.
However, there's a catch. PUPs are hidden under Quick/Recommended installation methods, so when people opt for these methods and hasten the installation by hitting the Next button, the inadvertently permit to install the whole software package.

To prevent this from happening, people should always opt for Advanced or Custom installation each time you install new software. These options will unpack the software bundle and allow deselecting unwanted apps. Just in case, after installing the application that you opted for, scan the system with a professional anti-malware to check if PUPs did not manage to sneak inside somehow.

Delete Phoenix Browser Updater to stop suspicious activities

Phoenix Browser Updater removal is the only option that you have if you want to prevent browser's redirects, ads, data leakage, and similar unwanted activity. You can do that manually. Make sure to disable Phoenix Browser Updater.exe process, eliminate malware from AppData folder and then reset your web browser's settings.

If you want to remove Phoenix Browser Updater quickly and ensure successful elimination of each file, we would recommend using a reputable anti-malware. It will not only speed up the procedure but will also ensure the removal of corrupted registry entries and other related components.

You can remove virus damage automatically with a help of one of these programs: Reimage, Malwarebytes MalwarebytesCombo Cleaner, Plumbytes Anti-MalwareMalwarebytes Malwarebytes. We recommend these applications because they detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
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Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Malwarebytes.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove Phoenix Browser Updater, follow these steps:

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Phoenix Browser Updater from Windows systems

To eliminate Phoenix Browser Updater from Windows computer, you have to uninstall all programs and browser extensions that might be related to it:

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall Phoenix Browser Updater and related programs
    Here, look for Phoenix Browser Updater or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Uninstall Phoenix Browser Updater from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for Phoenix Browser Updater or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Eliminate Phoenix Browser Updater from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Phoenix Browser Updater and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Phoenix Browser Updater removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete Phoenix Browser Updater from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, Phoenix Browser Updater should be removed from your Microsoft Edge browser.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Get rid of Phoenix Browser Updater from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Phoenix Browser Updater and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Phoenix Browser Updater removal. Click on 'Reset Firefox' button for a couple of times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Erase Phoenix Browser Updater from Google Chrome

To terminate Phoenix Browser Updater activities completely, don't forget to disable potentially dangerous web browser's extensions:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Phoenix Browser Updater and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete Phoenix Browser Updater removal. Click on 'Reset' button to complete your removal
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Phoenix Browser Updater from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Phoenix Browser Updater or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Phoenix Browser Updater removal process. Select all options and click on 'Reset' button

About the author

Jake Doevan
Jake Doevan - Computer technology expert

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References

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