Ransom32 ransomware (Virus Removal Guide) - 2021 update

Ransom32 virus Removal Guide

What is Ransom32 ransomware?

Ransom32 ransomware is a virus that locks all important files in order to demand ransom from its victims

Ransom32 ransomware is a very dangerous virus that encrypts files on the computer. After the encryption, the victim gets the message with an explanation of what happened. Cybercriminals say that the only way to use the locked files again is to pay the ransom and thus get the decryption key. But cybersecurity experts advise not to trust hackers.

This PC threat is written in Javascript. Ransom32 ransomware can infect not only Windows but Linux and Mac OS operating systems as well. The malicious file weights about 22Mb and it can extract itself without the user’s permission. Once the malicious program is launched, it places its files in the C:\Users\User\AppData\Roaming\Chrome Browser folder.

Then, it places a shortcut named ChromeService in the Start Menu. Clicking on this shortcut, which looks like a regular Chrome browser launcher, pulls the trigger and executes a deadly NW.js software pack, which encrypts personal files on the victimized PC.

As much as we know, Ransom32 ransomware does not touch files that are located in these folders: \winnt, \windows, \boot, \tmp, \temp, \recycle.bin, \programdata.

Ransom32 ransomware removalRansom32 ransomware is a dangerous infection that encrypts files and demands money for the decryption key.

Still, this type of virus is very dangerous. It can affect many different files. Ransom32 can infect and lock files with these file extensions and extensions that are familiar to these:

.jpg ,.jpeg,.tif ,.gif ,.png ,.bmp ,.3dm, .raw ,.max ,.accdb ,.db ,.dbf ,.mdb ,.pdb ,.sql,.wma ,.ra ,.avi ,.mov, .3g2, .mp4 ,.3gp ,.mpeg, .asf ,.asx,.pdf ,.xls and many many more.

Keep in mind that after this virus encrypts the files, you will no longer be able to open, use them, or access them in any way. Ransom32 threat asks you to pay a ransom via the bitcoin payment system to get a decryption key to retrieve the encrypted files. We do not recommend paying the ransom, because, in most cases, you are not going to get the files back. Think about it – do you want to experience financial tear off, too?

If you notice that you cannot open your files or if you see that this ransomware has already left its frightening message with an explanation of what happened to your computer, you should remove Ransom32 ransomware immediately. For that, we advise using SpyHunter 5Combo Cleaner, Malwarebytes, or another reputable anti-malware program.

In addition, the system needs to be repaired after successful Ransom32 ransomware removal. You can easily do that with FortectIntego. Once your computer is completely clean of viruses, you can try to recover the files using backups or other solutions.

There is an unusual fact about the Ransom32 ransomware virus. It allows joining its affiliate system. The developers allow becoming a cyber-criminal if you have a bitcoin address. This malicious threat allows people to spread the virus and asks for only a 25% share of the ransom that victims pay. It is a hideous technique to spread the virus with a help of greedy people.

Dangerous viruses spread through infected email attachments

This particular ransomware is spread just like the majority of ransomware viruses do – via infectious e-mails. The main point to prevent installing this dangerous virus is to stay away from letters from unknown senders. You should never open them, and especially you should not download or open files that might be attached to them.

This ransomware works like a Trojan – it might pretend to be a safe file, but in reality, it contains toxic components that can make you lose your personal data for good. However, this virus might be promoted via malicious sites online, so you should not browse through insecure web pages.

In case you want to remove ransomware manually, continue reading this article. We explain how to properly delete the virus and try to recover important files at the bottom of this text.

Remove Ransom32 ransomware and only then try to recover your files

Ransomware can be removed manually, but if you are an inexperienced computer user, we do not advise doing so. You might not notice and eliminate some infectious files, which can be harmful to your system. You can discover the manual Ransom32 ransomware removal guide below, but we strongly recommend using a powerful automatic malware removal utility, for example SpyHunter 5Combo Cleaner or Malwarebytes.

To get all of your files back, you need to have a backup copy of them stored on an external drive. If you do not have such a copy, it is nearly impossible to retrieve the files. Lastly, you can try one of the solutions given above to recover your files but they may not help.

Also, keep in mind that it is often not enough to just remove Ransom32 ransomware. Even after successful removal, you may notice that your computer is running slower or even crashing. Therefore, it is important to use FortectIntego or some other reliable repair tool to fix system files.

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Compatible with Microsoft Windows Compatible with macOS
What to do if failed?
If you failed to fix virus damage using Fortect Intego, submit a question to our support team and provide as much details as possible.
Fortect Intego has a free limited scanner. Fortect Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Fortect, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

Getting rid of Ransom32 virus. Follow these steps

Manual removal using Safe Mode

Ransom32 ransomware can be eliminated with Windows in Safe Mode with Networking

Important! →
Manual removal guide might be too complicated for regular computer users. It requires advanced IT knowledge to be performed correctly (if vital system files are removed or damaged, it might result in full Windows compromise), and it also might take hours to complete. Therefore, we highly advise using the automatic method provided above instead.

Step 1. Access Safe Mode with Networking

Manual malware removal should be best performed in the Safe Mode environment. 

Windows 7 / Vista / XP
  1. Click Start > Shutdown > Restart > OK.
  2. When your computer becomes active, start pressing F8 button (if that does not work, try F2, F12, Del, etc. – it all depends on your motherboard model) multiple times until you see the Advanced Boot Options window.
  3. Select Safe Mode with Networking from the list. Windows 7/XP
Windows 10 / Windows 8
  1. Right-click on Start button and select Settings.
  2. Scroll down to pick Update & Security.
    Update and security
  3. On the left side of the window, pick Recovery.
  4. Now scroll down to find Advanced Startup section.
  5. Click Restart now.
  6. Select Troubleshoot. Choose an option
  7. Go to Advanced options. Advanced options
  8. Select Startup Settings. Startup settings
  9. Press Restart.
  10. Now press 5 or click 5) Enable Safe Mode with Networking. Enable safe mode

Step 2. Shut down suspicious processes

Windows Task Manager is a useful tool that shows all the processes running in the background. If malware is running a process, you need to shut it down:

  1. Press Ctrl + Shift + Esc on your keyboard to open Windows Task Manager.
  2. Click on More details.
    Open task manager
  3. Scroll down to Background processes section, and look for anything suspicious.
  4. Right-click and select Open file location.
    Open file location
  5. Go back to the process, right-click and pick End Task.
    End task
  6. Delete the contents of the malicious folder.

Step 3. Check program Startup

  1. Press Ctrl + Shift + Esc on your keyboard to open Windows Task Manager.
  2. Go to Startup tab.
  3. Right-click on the suspicious program and pick Disable.

Step 4. Delete virus files

Malware-related files can be found in various places within your computer. Here are instructions that could help you find them:

  1. Type in Disk Cleanup in Windows search and press Enter.
    Disk cleanup
  2. Select the drive you want to clean (C: is your main drive by default and is likely to be the one that has malicious files in).
  3. Scroll through the Files to delete list and select the following:

    Temporary Internet Files
    Recycle Bin
    Temporary files

  4. Pick Clean up system files.
    Delete temp files
  5. You can also look for other malicious files hidden in the following folders (type these entries in Windows Search and press Enter):


After you are finished, reboot the PC in normal mode.

Remove Ransom32 using System Restore

Using System Restore for threat deletion

  • Step 1: Reboot your computer to Safe Mode with Command Prompt
    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Ransom32. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with FortectIntego and make sure that Ransom32 removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Ransom32 from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files are encrypted by Ransom32, you can use several methods to restore them:

Using Data Recovery Pro for files recovery

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by Ransom32 ransomware;
  • Restore them.

Try to recover locked files with Windows Previous Version

This feature allows users to return them to their previous versions, hence it might help to restore encrypted data.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Try to recover data with Shadow Explorer

If Shadow Volume Copies are still intact, meaning they weren't deleted or encrypted by the cyber infection, then Shadow Explorer might be a helpful data recovery tool.

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

No decryption tool is currently available

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Ransom32 and other ransomwares, use a reputable anti-spyware, such as FortectIntego, SpyHunter 5Combo Cleaner or Malwarebytes

How to prevent from getting ransomware

Protect your privacy – employ a VPN

There are several ways how to make your online time more private – you can access an incognito tab. However, there is no secret that even in this mode, you are tracked for advertising purposes. There is a way to add an extra layer of protection and create a completely anonymous web browsing practice with the help of Private Internet Access VPN. This software reroutes traffic through different servers, thus leaving your IP address and geolocation in disguise. Besides, it is based on a strict no-log policy, meaning that no data will be recorded, leaked, and available for both first and third parties. The combination of a secure web browser and Private Internet Access VPN will let you browse the Internet without a feeling of being spied or targeted by criminals. 

No backups? No problem. Use a data recovery tool

If you wonder how data loss can occur, you should not look any further for answers – human errors, malware attacks, hardware failures, power cuts, natural disasters, or even simple negligence. In some cases, lost files are extremely important, and many straight out panic when such an unfortunate course of events happen. Due to this, you should always ensure that you prepare proper data backups on a regular basis.

If you were caught by surprise and did not have any backups to restore your files from, not everything is lost. Data Recovery Pro is one of the leading file recovery solutions you can find on the market – it is likely to restore even lost emails or data located on an external device.

About the author
Alice Woods
Alice Woods - Likes to teach users about virus prevention

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