Revenlock virus Removal Guide
What is Revenlock ransomware?
Revenlock ransomware locks users' files using encryption and asks to pay for their recovery
Revenlock ransomware can cause users to lose all their data
Revenlock ransomware is a file-locking virus that can cause great damage. When it infiltrates the system, it uses complicated encryption algorithms to lock users' personal files, like photos, videos, documents, etc. For those who do not have backups of their data, this can be a very devastating event.
The ransomware variant belongs to the MedusaLocker ransomware family that emerged at the end of September 2019. It appends the files with the .REVENLOCK7 extension. So if a file was previously named picture.jpg, after the encryption process is done it would look like this – picture.jpg.REVENLOCK7. The icons also change to white pages so thumbnails are not available.
This is the point where most people notice the infection. A ransom note HOW_TO_RECOVER_DATA.html is then generated on the machine which informs victims about what happened to their data. The sole purpose of a ransomware attack is financial gain so cyber criminals ask to be paid in return for a decryption key.
|TYPE||Ransomware, cryptovirus, data-locking malware|
|MALWARE FAMILY||MedusaLocker ransomware|
|DISTRIBUTION||Email attachments, torrent websites, malicious ads|
|FILE RECOVERY||If no backups are available, recovering data is almost impossible. We list alternative methods that could help you in some cases below|
|MALWARE REMOVAL||Scan your machine with anti-malware software to eliminate the malicious program and all the related files|
|SYSTEM FIX||Malware can cause system errors, crashes, lag, and other stability issues. To remediate the OS and avoid its reinstallation, we recommend using the ReimageIntego repair tool|
The ransom note
Revenlock ransomware developers want to be paid for a decryption key
The full HOW_TO_RECOVER_DATA.html ransom note reads as follows:
YOUR PERSONAL ID:
/!\ YOUR COMPANY NETWORK HAS BEEN PENETRATED /!\
All your important files have been encrypted!
Your files are safe! Only modified. (RSA+AES)
ANY ATTEMPT TO RESTORE YOUR FILES WITH THIRD-PARTY SOFTWARE
WILL PERMANENTLY CORRUPT IT.
DO NOT MODIFY ENCRYPTED FILES.
DO NOT RENAME ENCRYPTED FILES.
No software available on internet can help you. We are the only ones able to
solve your problem.
We gathered highly confidential/personal data. These data are currently stored on
a private server. This server will be immediately destroyed after your payment.
If you decide to not pay, we will release your data to public or re-seller.
So you can expect your data to be publicly available in the near future..
We only seek money and our goal is not to damage your reputation or prevent
your business from running.
You will can send us 2-3 non-important files and we will decrypt it for free
to prove we are able to give your files back.
Contact us for price and get decryption software.
* Note that this server is available via Tor browser only
Follow the instructions to open the link:
1. Type the addres “hxxps://www.torproject.org” in your Internet browser. It opens the Tor site.
2. Press “Download Tor”, then press “Download Tor Browser Bundle”, install and run it.
3. Now you have Tor browser. In the Tor Browser open qd7pcafncosqfqu3ha6fcx4h6sr7tzwagzpcdcnytiw3b6varaeqv5yd.onion
4. Start a chat and follow the further instructions.
If you can not use the above link, use the email:
* To contact us, create a new free email account on the site: protonmail.com
IF YOU DON'T CONTACT US WITHIN 72 HOURS, PRICE WILL BE HIGHER.
The ransom note seems to be catered towards business owners. Cybercriminals threaten to release the stolen data to the public if not paid. They use scare tactics to intimidate victims and prevent them from looking at other options. The ransom amount is not specified as it is negotiated privately.
Threat actors ask to contact them through a Tor browser or email. If victims do not do so in 72 hours, the price for a decryption key will be higher. Most of the time, ransomware developers choose cryptocurrencies as a form of payment because it provides anonymity.
We strongly advise against paying the ransom as the threat actors cannot be trusted. Many previous ransomware victims say that they never heard back from them after paying the money. Since cryptocurrency transactions are irreversible – that is a huge risk to take. We recommend following our guide and trying a third-party solution that helps to recover files in some cases.
Use professional security tools to eliminate malicious files
The thing that you have to do immediately is to disconnect the affected machine from the local network. For home users, disconnecting the ethernet cable or disabling the Wi-Fi should do the job. If this happened at your workplace, doing that might be complicated, so we have separate instructions for you at the bottom of this post.
If you try to recover your data first, it can result in permanent loss. Malware can also encrypt your files the second time if it is not eliminated first. It will not stop until you remove the malicious files causing it. You should not attempt removing the malicious program yourself unless you have excellent IT skills.
Use anti-malware tools like SpyHunter 5Combo Cleaner or Malwarebytes to scan your system. This security software should find all the related files and entries and remove them automatically for you. In some cases, malware can prevent you from using antivirus software, so you need to access Safe Mode and perform a full system scan from there:
Windows 7 / Vista / XP
- Click Start > Shutdown > Restart > OK.
- When your computer becomes active, start pressing the F8 button (if that does not work, try F2, F12, Del, etc. – it all depends on your motherboard model) multiple times until you see the Advanced Boot Options window.
- Select Safe Mode with Networking from the list.
Windows 10 / Windows 8
- Right-click on the Start button and select Settings.
- Scroll down to pick Update & Security.
- On the left side of the window, pick Recovery.
- Now scroll down to find the Advanced Startup section.
- Click Restart now.
- Select Troubleshoot.
- Go to Advanced options.
- Select Startup Settings.
- Click Restart.
- Press 5 or click 5) Enable Safe Mode with Networking.
Fix system errors to prevent Windows reinstallation
Performance, stability, and usability issues, to the point where a complete Windows reinstall is required, are expected after malware infection. These types of viruses can alter the Windows registry database, damage vital bootup, and other functions, delete or corrupt DLL files, etc. Once a system file is damaged by malware, antivirus software will not able to repair it.
This is why ReimageIntego was developed. This powerful software can fix a lot of the damage caused by Revenlock ransomware. Blue Screen errors, freezes, registry errors, damaged DLLs, etc., can make your computer completely unusable. By using this maintenance tool, you could avoid Windows reinstallation.
- Download the application by clicking on the link above
- Click on the ReimageRepair.exe
- If User Account Control (UAC) shows up, select Yes
- Press Install and wait till the program finishes the installation process
- The analysis of your machine will begin immediately
- Once complete, check the results – they will be listed in the Summary
- You can now click on each of the issues and fix them manually
- If you see many problems that you find difficult to fix, we recommend you purchase the license and fix them automatically.
File recovery options
Many people think that they can fix their files with anti-malware tools, but that is not what they are designed for. All the security tools can do is detect suspicious processes in your system and eliminate them. The truth is, the files can be restored only with a decryption key or software that only the cybercriminals have.
If you did not back up your data previously, it might be possible that you will never get them back. You can try using data recovery software, but we have to note that third-party programs cannot always decrypt the files. We suggest at least trying this method. Before proceeding, you have to copy the corrupted files and place them in a USB flash drive or another storage. And remember – only do this if you have already removed the Revenlock ransomware.
Before you begin, several pointers are essential while dealing with this situation:
- Since the encrypted data on your computer might permanently be damaged by security or data recovery software, you should first make backups of it – use a USB flash drive or another storage.
- Only attempt to recover your files using this method after you perform a scan with anti-malware software.
Install data recovery software
- Download Data Recovery Pro.
- Double-click the installer to launch it.
- Follow on-screen instructions to install the software.
- As soon as you press Finish, you can use the app.
- Select Everything or pick individual folders where you want the files to be recovered from.
- Press Next.
- At the bottom, enable Deep scan and pick which Disks you want to be scanned.
- Press Scan and wait till it is complete.
- You can now pick which folders/files to recover – don't forget you also have the option to search by the file name!
- Press Recover to retrieve your files.
Getting rid of Revenlock virus. Follow these steps
Isolate the infected computer
Some ransomware strains aim to infect not only one computer but hijack the entire network. As soon as one of the machines is infected, malware can spread via network and encrypt files everywhere else, including Network Attached Storage (NAS) devices. If your computer is connected to a network, it is important to isolate it to prevent re-infection after ransomware removal is complete.
The easiest way to disconnect a PC from everything is simply to plug out the ethernet cable. However, in the corporate environment, this might be extremely difficult to do (also would take a long time). The method below will disconnect from all the networks, including local and the internet, isolating each of the machines involved.
- Type in Control Panel in Windows search and press Enter
- Go to Network and Internet
- Click Network and Sharing Center
- On the left, pick Change adapter settings
- Right-click on your connection (for example, Ethernet), and select Disable
- Confirm with Yes.
If you are using some type of cloud storage you are connected to, you should disconnect from it immediately. It is also advisable to disconnect all the external devices, such as USB flash sticks, external HDDs, etc. Once the malware elimination process is finished, you can connect your computers to the network and internet, as explained above, but by pressing Enable instead.
Find a working decryptor for your files
File encryption is a process that is similar to applying a password to a particular file or folder. However, from a technical point of view, encryption is fundamentally different due to its complexity. By using encryption, threat actors use a unique set of alphanumeric characters as a password that can not easily be deciphered if the process is performed correctly.
There are several algorithms that can be used to lock data (whether for good or bad reasons); for example, AES uses the symmetric method of encryption, meaning that the key used to lock and unlock files is the same. Unfortunately, it is only accessible to the attackers who hold it on a remote server – they ask for a payment in exchange for it. This simple principle is what allows ransomware authors to prosper in this illegal business.
While many high-profile ransomware strains such as Djvu or Dharma use immaculate encryption methods, there are plenty of failures that can be observed within the code of some novice malware developers. For example, the keys could be stored locally, which would allow users to regain access to their files without paying. In some cases, ransomware does not even encrypt files due to bugs, although victims might believe the opposite due to the ransom note that shows up right after the infection and data encryption is completed.
Therefore, regardless of which crypto-malware affects your files, you should try to find the relevant decryptor if such exists. Security researchers are in a constant battle against cybercriminals. In some cases, they manage to create a working decryption tool that would allow victims to recover files for free.
Once you have identified which ransomware you are affected by, you should check the following links for a decryptor:
- No More Ransom Project
- Free Ransomware Decryptors by Kaspersky
- Free Ransomware Decryption Tools from Emsisoft
- Avast decryptors
If you can't find a decryptor that works for you, you should try the alternative methods we list below. Additionally, it is worth mentioning that it sometimes takes years for a working decryption tool to be developed, so there are always hopes for the future.
Create data backups to avoid file loss in the future
One of the many countermeasures for home users against ransomware is data backups. Even if your Windows get corrupted, you can reinstall everything from scratch and retrieve files from backups with minimal losses overall. Most importantly, you would not have to pay cybercriminals and risk your money as well.
Therefore, if you have already dealt with a ransomware attack, we strongly advise you to prepare backups for future use. There are two options available to you:
- Backup on a physical external drive, such as a USB flash drive or external HDD.
- Use cloud storage services.
The first method is not that convenient, however, as backups need to constantly be updated manually – although it is very reliable. Therefore, we highly advise choosing cloud storage instead – it is easy to set up and efficient to sustain. The problem with it is that storage space is limited unless you want to pay for the subscription.
Using Microsoft OneDrive
OneDrive is a built-in tool that comes with every modern Windows version. By default, you get 5 GB of storage that you can use for free. You can increase that storage space, but for a price. Here's how to setup backups for OneDrive:
- Click on the OneDrive icon within your system tray.
- Select Help & Settings > Settings.
- If you don't see your email under the Account tab, you should click Add an account and proceed with the on-screen instructions to set yourself up.
- Once done, move to the Backup tab and click Manage backup.
- Select Desktop, Documents, and Pictures, or a combination of whichever folders you want to backup.
- Press Start backup.
After this, all the files that are imported into the above-mentioned folders will be automatically backed for you. If you want to add other folders or files, you have to do that manually. For that, open File Explorer by pressing Win + E on your keyboard, and then click on the OneDrive icon. You should drag and drop folders you want to backup (or you can use Copy/Paste as well).
Using Google Drive
Google Drive is another great solution for free backups. The good news is that you get as much as 15GB for free by choosing this storage. There are also paid versions available, with significantly more storage to choose from.
You can access Google Drive via the web browser or use a desktop app you can download on the official website. If you want your files to be synced automatically, you will have to download the app, however.
- Download the Google Drive app installer and click on it.
- Wait a few seconds for it to be installed.
- Now click the arrow within your system tray – you should see Google Drive icon there, click it once.
- Click Get Started.
- Enter all the required information – your email/phone, and password.
- Now pick what you want to sync and backup. You can click on Choose Folder to add additional folders to the list.
- Once done, pick Next.
- Now you can select to sync items to be visible on your computer.
- Finally, press Start and wait till the sync is complete. Your files are now being backed up.
Report the incident to your local authorities
Ransomware is a huge business that is highly illegal, and authorities are very involved in catching malware operators. To have increased chances of identifying the culprits, the agencies need information. Therefore, by reporting the crime, you could help with stopping the cybercriminal activities and catching the threat actors. Make sure you include all the possible details, including how did you notice the attack, when it happened, etc. Additionally, providing documents such as ransom notes, examples of encrypted files, or malware executables would also be beneficial.
Law enforcement agencies typically deal with online fraud and cybercrime, although it depends on where you live. Here is the list of local authority groups that handle incidents like ransomware attacks, sorted by country:
- USA – Internet Crime Complaint Center IC3
- United Kingdom – ActionFraud
- Canada – Canadian Anti-Fraud Centre
- Australia – ScamWatch
- New Zealand – ConsumerProtection
- Germany – Polizei
- France – Ministère de l'Intérieur
If your country is not listed above, you should contact the local police department or communications center.
How to prevent from getting ransomware
Access your website securely from any location
When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. The best solution for creating a tighter network could be a dedicated/fixed IP address.
If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for the server or network manager that needs to monitor connections and activities. VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world.
Recover files after data-affecting malware attacks
While much of the data can be accidentally deleted due to various reasons, malware is one of the main culprits that can cause loss of pictures, documents, videos, and other important files. More serious malware infections lead to significant data loss when your documents, system files, and images get encrypted. In particular, ransomware is is a type of malware that focuses on such functions, so your files become useless without an ability to access them.
Even though there is little to no possibility to recover after file-locking threats, some applications have features for data recovery in the system. In some cases, Data Recovery Pro can also help to recover at least some portion of your data after data-locking virus infection or general cyber infection.