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Remove SpecialReply.com virus (Improved Guide) - Free Guide

removal by Lucia Danes - - | Type: Browser hijacker

SpecialReply.com hijacks your default browser and modifies its settings without your permission

Image of SpecialReply.com browser hijacker

SpecialReply.com falls into a category of a browser hijacker that is usually displayed as a search engine. The developers claim that it, together with SpecialReply Desktop application, should deliver quick search results and this way increase your browsing experience. In reality, it secretly alters your homepage, new tab URL, and default search engine by assigning to hxxps://SpecialReply.com.

Technicians do not call the hijacker a virus, but you might run into a never-ending circle when trying to remove SpecialReply.com. Specific potentially unwanted programs (PUPs) and plug-ins that come along with the hijacker are designed to reassign settings mentioned above to the link of a fake search engine. Thus, making it almost impossible to get rid of the vague website.

The website looks similar to other reputable search engines such as Google, Bing or Yahoo. It is because the developers try their best to attract users into believing that the potentially unwanted program (PUP) is legitimate. It earns click-generated revenue and aims to lure naive computer users into clicking on sponsored ads.

If you think that there is nothing wrong with generating revenue by “clicks,” we want to warn you that the developers of the hijacker are not responsible for the content of the sites you might get redirected to.

In other terms, intrusive ads may redirect you to suspicious websites and increase the risk of getting infected with other potentially unwanted programs (PUPs).

If that is not enough, various reports[1] state that browser hijackers tend to collect browsing-related data. This information might expose your identity and lead to serious privacy issues.

You should never submit personal details in the search bar, or you will unconsciously provide valuable information to the developers of the fake search engine. While there are only several cases, the company might sell your details to third-party firms.

If you have noticed your computer behaving unusually, such as continuously redirecting you to suspicious websites, generating annoying ads and pop-ups — it is a warning that the system is infected. Our IT professionals recommend scanning your files with Reimage Reimage Cleaner Intego or any other reliable security software. It will quickly detect the executable files and start a SpecialReply.com removal process.

SpecialReply.com virusSpecialReply.com is a suspicious search site that often bothers computer users who install freeware inattentively. It is believed that Special Reply search engine provides untrustworthy results that may redirect users to questionable Internet sites.

The potentially unwanted program spreads offered as a “handy” tool

You might get redirected by deceiving ads to suspicious websites where developers of the hijacker usually promote it as a “useful” tool[2]. False claims about the functionality of the app lure people into unconsciously downloading a potentially unwanted program (PUP). Dieviren.de[3] IT professionals suggest bypassing intrusive ads and installing software from unofficial developers.

Also, the so-called virus is often bundled together with free software distributed online. The pre-selected box asking to install browser hijacker along with regular app is hidden during the download/installation process.

Thus, users who rush and choose Quick or Recommended settings end up getting infected. We strongly recommend opting for Custom or Advanced options when installing software since then you will be able to untick that box. Besides, carefully follow the steps and use a reliable security system.

SpecialReply.com can be automatically eliminated from your computer system

You can remove SpecialReply.com virus using a reputable security application. Choose it carefully since scammers promote useless and extremely expensive ones. Check reviews online and download it only from official websites.Once installed, run a full system scan and get rid of the hijacker.

However, you have another choice — manual SpecialReply.com removal. Before trying to eliminate it by yourself, remember that potentially unwanted programs (PUPs) generate never-ending ads. If you have clicked on them, it might automatically trigger an installation of other high-risk computer infections you are not aware of. This may end up doing more harm than good to your system.

To avoid that, follow the detailed guide provided below and safely uninstall this browser hijacker.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove SpecialReply.com virus, follow these steps:

Eliminate SpecialReply.com from Windows systems

To remove SpecialReply Desktop, you need to find where the program hides. Using the instructions provided by our team eases the process as it explains where to look for the potentially unwanted program.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall SpecialReply.com and related programs
    Here, look for SpecialReply.com or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove SpecialReply.com from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete 'http://isearch.babylon.com...' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

Get rid of SpecialReply.com from Mac OS X system

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove SpecialReply.com from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for SpecialReply.com-related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove SpecialReply.com, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to SpecialReply.com and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the SpecialReply.com-related entries.Uninstall from Mac 2

Remove SpecialReply.com from Internet Explorer (IE)

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for SpecialReply.com and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete SpecialReply.com removal.Reset Internet Explorer

Uninstall SpecialReply.com virus from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the SpecialReply.com-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Delete SpecialReply.com from Mozilla Firefox (FF)

To prevent Firefox from causing unwanted redirections, check out the guide provided below. It will help you to find suspicious browser add-ons or plug-ins and eliminate them safely.

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select SpecialReply.com and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete SpecialReply.com removal. Click on 'Reset Firefox' button for a couple of times

Erase SpecialReply.com from Google Chrome

Use the provided guide to uninstall SpecialReply extension from Chrome. You can use a simple trick to access Chrome extensions faster: simply type chrome://extensions in the URL bar.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select SpecialReply.com and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete SpecialReply.com removal. Click on 'Reset' button to complete your removal

Eliminate SpecialReply.com from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for SpecialReply.com or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by SpecialReply.com, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete SpecialReply.com removal process. Select all options and click on 'Reset' button

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Lucia Danes
Lucia Danes - Virus researcher

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