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Remove Windows Defender Browser Protection (updated Jan 2020) - Microsoft Support Scam

removal by Jake Doevan - - | Type: Adware

Windows Defender Browser Protection is a technical support scam that uses legitimate browser extension's name

Windows Defender Browser ProtectionWindows Defender Browser Protection is a tech support scam which aims to intimidate users by claiming that their computer is infected with malware

Windows Defender Browser Protection is a fake notification that users may encounter while browsing the web on Google Chrome, Mozilla Firefox, Internet Explorer, or another browser. As soon as users enter a malicious website (which they might have been redirected to from another site or due to adware infection), they are being informed that their banking account information was in danger of being stolen, but the intrusion was supposedly stopped. However, Windows Defender Browser Protection red screen also claims that users' sensitive information is still in danger and that they should contact the tech support at +1 (578) 844-2039 help desk.

Under no circumstances call the provided number, as the person who picks up the phone will try to convince you that your machine is in grave danger due to some alleged malware infection. As evident, Windows Defender Browser Protection popup is just an online scam designed to trick you into paying fake tech support fees for crooks. Nevertheless, if you encounter the notification often, you should check your system for adware.[1]

Name Windows Defender Browser Protection
Type Tech support scam, online fraud message
Distribution Online scams can be populated on any type of websites that users get redirected to by clicking a suspicious ad on another site or get redirected by adware which is secretly installed on their systems
Content  The message claims that Mozilla Firefox has detected malware on user's machine and that sensitive information is in danger until the call is made to an alleged Microsoft technician at +1 (578) 844-2039 (note: number may vary)
Associated risks  Money loss, sensitive information lead to malicious parties, installation of malware, identity theft
Error code displayed System_Protect_-_PROTECT_ERROR_0xEB4748216
Termination Simply because you see a Windows Defender Browser Protection scam message, it does not mean your machine is infected, although you should close down the tab that displays the alert immediately. However, you should make sure that adware is not involved – scan your machine with anti-malware or check our manual removal guide below 
System fix If despite checking and removing adware or malware from your machine, you are suffering from system crashes, BSoDs, and other issues, you can use PC repair tool Reimage Reimage Cleaner Intego to fix them

Initially, Windows Defender Browser Protection is a legitimate extension developed and released by Microsoft as a tool that could stop users from entering malicious websites and those of dubious content. The extension principle is simple: it blocks all the URLs that are included in Microsoft's database, [ironically] including the ones that push the fake Windows Defender Browser Protection red screen alert.

Therefore, those who never installed Windows Defender Browser Protection on their web browsers in the first place should be wondering why they see notifications from this app. The truth is that everything compiled on the alert is fake and not genuine. In fact, the Windows Defender Browser Protection popup is riddled with grammar and spelling mistakes, as well as various inconsistencies from a technical point of view, for example:

  • Windows Defender Browser Protection is a name of an extension, which would limit the credibility of the fake pop-up to those who actually have it installed;
  • The mentioned “Stop code” suggests that Mozilla Firefox has detected malware (regardless of which browser is used), while the phone number of the alleged support belongs to Microsoft;
  • Constant vague statements about the alleged malware infection: at some points in the Windows Defender Browser Protection error message it is claimed that the alleged virus has been stopped, while only a few sentences later, the user is informed that danger is not gone at all. So which one is it?

Aside from these traits of Windows Defender Browser Protection scam, you should also be aware that Microsoft (or Mozilla) would never provide a contact number. For that, error codes are used, and the legitimate tech support has other means (such as email) to contact its users.

Finally, you should always remember that every single message that claims your computer is infected with viruses is bogus, as it is virtually impossible to detect malware via the browser unless a remote connection is established to the device. Speaking of which – if you would call scammers[2] behind Windows Defender Browser Protection alert, they would most likely ask you to allow them to connect to your computer remotely via TeamViewer or similar software.

After that, crooks would show you various files or connections that are allegedly made by cybercriminals, and that their tech support would take care of the matter, only after payment is made, of course. In some cases, the criminals could ask you for as much as $1,000 for their “services.” Therefore never engage in any talks with these scammers and simply remove Windows Defender Browser Protection popup message by closing down the malicious site that is showing you the red screen notification.

Windows Defender Browser Protection scamWindows Defender Browser Protection is a fake notification that tries to make users call alleged Microsoft tech support

Nevertheless, Windows Defender Browser Protection removal might not be over yet, even if this is the first time you encountered this fake alert. You should still check whether your system is clear from adware – this software is often to blame for redirects, banners, offers, coupons, and other potentially malicious content being displayed to you.

To get rid of adware, which leads to dangerous sites displaying Windows Defender Browser Protection scam, you should check the installed application list and uninstall everything suspicious. In other cases, the culprit could be a browser extension, in case of which you should reset your installed browsers. If you still suffer from system slowdowns and are seeing errors regularly, there might be a technical problem that could be fixed with a repair tool like Reimage Reimage Cleaner Intego.

Social engineering is a tool that help crooks earn millions each year – don't fall a victim

Online scams are incredibly prevalent; there are multiple stories online on how the law enforcement managed to stop another Indian-based call center that specializes in scamming users.[3] However, the sad truth is that all of these crooks will never be stopped, and online fraud will continue – unless the internet shuts down globally for some reason, which is highly unlikely to happen.

Therefore, the best way to protect yourself from online scams is to learn about them as much as possible. As we previously mentioned, threat actors often use familiar names such as Microsoft or Google in order to make users believe that the message is legitimate. Also, fake alerts often include bogus claims about virus infections and are riddled with various mistakes.

Additionally, one more important note that could help you to detect scams is the domain name which the alert is displayed from – these often are completely unrelated to Microsoft, Apple, or other reputable companies. Nevertheless, you should be aware that crooks might incorporate these words within a bogus URL, such as Apple.com-clean-os.live.

While knowing about scams is important, it is best not to encounter them in the first place to avoid confusion. For that, you should avoid all the potentially unwanted programs by carefully installing apps from third-parties (remove ticks from pre-ticked boxes, read fine print, watch out of misleading deals, and always pick Advanced installation settings instead of Recommended when prompted), and also install security tools that could aid you with computer and browser protection – anti-malware, firewall, and the ad-blocker.

Windows Defender Browser Protection red screenWindows Defender Browser Protection fake alert is presented on the red screen, immediately causing uneasiness among users (especially those not familiar with online fraud)

Get rid of Windows Defender Browser Protection root cause – adware

While there is no rule that you are definitely infected with the Windows Defender Browser Protection virus (namely, adware), you should be cautious, as PUPs often travel within software bundles,[4] which hinders users' ability to stop them on time before they are installed automatically. As mentioned above, you should never rush while installing freeware from third-parties.

Therefore, to remove Windows Defender Browser Protection related adware, you should either check the installed program list and uninstall everything suspicious or make use of anti-malware software. Note that not all security software can detect potentially unwanted programs, so you should employ one that has the feature or specializes in PUPs.

If your system was indeed infected with adware, you should also make sure that you reset all the installed browsers after Windows Defender Browser Protection removal, as explained in the instructions below.

Finally, if you called cybercriminals and provided them with any type of sensitive information, you should think of preventive actions to protect yourself: contact your bank and explain that you have been scammed online, change your passwords and report the encounter to your local authorities that handle fraud.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove Windows Defender Browser Protection, follow these steps:

Eliminate Windows Defender Browser Protection from Windows systems

To remove adware that brought you to Windows Defender Browser Protection scam site, follow these steps:

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall Windows Defender Browser Protection and related programs
    Here, look for Windows Defender Browser Protection or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Erase Windows Defender Browser Protection from Mac OS X system

macOS users should follow this guide to get rid of adware:

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for Windows Defender Browser Protection or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Get rid of Windows Defender Browser Protection from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Windows Defender Browser Protection and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Windows Defender Browser Protection removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Delete Windows Defender Browser Protection from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, Windows Defender Browser Protection should be removed from your Microsoft Edge browser.

Uninstall Windows Defender Browser Protection from Mozilla Firefox (FF)

Reset Firefox as soon as you remove PUPs from your computer:

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Windows Defender Browser Protection and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Windows Defender Browser Protection removal. Click on 'Reset Firefox' button for a couple of times

Remove Windows Defender Browser Protection from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Windows Defender Browser Protection and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete Windows Defender Browser Protection removal. Click on 'Reset' button to complete your removal

Eliminate Windows Defender Browser Protection from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Windows Defender Browser Protection or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Windows Defender Browser Protection removal process. Select all options and click on 'Reset' button

Do not let government spy on you

The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices. Avoid any unwanted government tracking or spying by going totally anonymous on the internet. 

You can choose a different location when you go online and access any material you want without particular content restrictions. You can easily enjoy internet connection without any risks of being hacked by using Private Internet Access VPN.

Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.

Backup files for the later use, in case of the malware attack

Computer users can suffer various losses due to cyber infections or their own faulty doings. Software issues created by malware or direct data loss due to encryption can lead to problems with your device or permanent damage. When you have proper up-to-date backups, you can easily recover after such an incident and get back to work.

It is crucial to create updates to your backups after any changes on the device, so you can get back to the point you were working on when malware changes anything or issues with the device causes data or performance corruption. Rely on such behavior and make file backup your daily or weekly habit.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware occurs out of nowhere. Use Data Recovery Pro for the system restoring purpose.

About the author

Jake Doevan
Jake Doevan - Computer technology expert

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