Severity scale:  
  (15/100)

Apple.com-clean-os.live. How to remove? (Uninstall guide)

removal by Jake Doevan - - | Type: Adware

Apple.com-clean-os.live is a fake pop-up message which acts as scareware to gain income from Mac users

Apple.com-clean-os.live scam
Apple.com-clean-os.live is a rogue pop-up scam which acts as scareware

Apple.com-clean-os.live is a scamming application[1] which appears only on Mac machines and devices. This potentially unwanted application pops out unexpectedly and provides a message which claims that infections were found on Mac OS X with MacOS 10.14 Mojave and banking credentials together with other sensitive information is at big risk. As a solution to the problem, criminals offer to chose the “Scan now” button and getting rid of the malware. Note that these people are not from the Apple organization as they only pretend to be from there to give a more legitimate look for the rogue pop-up message. You can encounter such false notification on any web browser that you are using, including Google Chrome, Mozilla Firefox, Internet Explorer, Microsoft Edge, and Safari.

Name Apple.com-clean-os.live
Type Scam
Sub-type Scareware/potentially unwanted program
OS infected The scam appears only on Mac devices
Other similar scams apple.com-cleaner.systems
Distribution sources Bundled programs, infected hyperlinks, third-party content
Tools for detection Reimage, Malwarebytes MalwarebytesCombo Cleaner
Removal process Get reliable programs to delete the rogue pop-up 

Apple.com-clean-os.live virus appears to be very similar to another rogue application, known as apple.com-cleaner.systems. This pop-up message appears to be almost the same and has the purpose to scare victims also. A user has reported this scam to an Apple forum as it has been bothering him while using the Safari web browser.[2]

There are many similar scamming applications created for Mac and Windows devices. However, due to the increasing usage of Mac machines, developers have been creating even more rogue programs that can attack Mac OS X users and Apple.com-clean-os.live pop-up scam is one of them.

Usually, Apple.com-clean-os.live appears due to the secret installation of a potentially unwanted program. Such thing happens when the user permits rogue objects to be downloaded on the computer together with regular software. However, sometimes, the scam message might appear only on specific third-party websites.

Note that all information that is provided by Apple.com-clean-os.live is completely false. Do not fall for believing that dangerous malware has invaded your computer and definitely DO NOT press the “Scan now” button. If you do, you might be convinced to install rogue software or even provide some sensitive details of your own.

If you encounter Apple.com-clean-os.live scam only on a couple of web pages and it does not bother you after you close the rogue website, there probably is no potentially unwanted application installed on your computer system. However, you still can perform a full system scan with software such as Reimage or Malwarebytes MalwarebytesCombo Cleaner to find out the exact truth.

If the anti-malware program has detected a rogue app in your system, you should take actions to perform the Apple.com-clean-os.live removal. Use reputable software or try getting rid of the PUP[3] with our below-provided manual guide. Additionally, make sure that you clean and refresh all web browsers that were infected.

You definitely need to remove Apple.com-clean-os.live virus to stop its showing whenever you browse the Internet. Continuously, this scam might post questionable pop-up notifications on your computer screen and even collect details that relate to your browsing sessions, activity, and habits. 

Scams are spread with the help of deceptive marketing techniques

If you have encountered a scam on your computer, and you know that some rogue application is guilty of its appearance, you should take actions to get rid of it. However, it is also very important to gain knowledge in distribution methods of such scamming programs. According to technology experts from NoVirus.uk,[4] pop-up scams are usually delivered by using deceptive marketing techniques such as “bundling” or through infected hyperlinks.

Good news is that you can avoid secret infiltration of potentially unwanted programs by completing some security-based actions on your own. You should:

  • choose the Custom/Advanced installation mode in order not to let any rogue content in the system;
  • stay away from questionable websites (especially, third-party ones);
  • install reliable antivirus protection;
  • make sure that you do not skip any downloading steps if you decide to complete the process on your own.

Terminate Apple.com-clean-os.live pop-up scam from your Mac machine and web browser app

If the scamming application has been bothering you recently, make sure that you do not press the “Scan now” button as it might take you to unknown websites, try to convince you to install rogue software, or even ask for personal information. We offer you to perform the Apple.com-clean-os.live removal by using strong anti-malware programs which will deal with the elimination very easily and most important, safely.

Additionally, you can remove Apple.com-clean-os.live virus on your own if you want to. However, make sure that you have enough skills for this type of process. First, erase all rogue content and stop dubious running tasks on your Mac machine. After that, clean web browser applications such as Google Chrome, Mozilla Firefox, Internet Explorer, Microsoft Edge, and Safari.

You can remove virus damage automatically with a help of one of these programs: Reimage, Malwarebytes MalwarebytesCombo Cleaner, Plumbytes Anti-MalwareMalwarebytes Malwarebytes. We recommend these applications because they detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Malwarebytes.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove Apple.com-clean-os.live, follow these steps:

Mac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Get rid of Apple.com-clean-os.live from Mac OS X system

Eliminate all PUP-related content from your Mac OS X computer. Use these instructions to complete the process as required:

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for Apple.com-clean-os.live or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'
Mac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Uninstall Apple.com-clean-os.live from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Apple.com-clean-os.live and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Apple.com-clean-os.live removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
Mac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Eliminate Apple.com-clean-os.live from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, Apple.com-clean-os.live should be removed from your Microsoft Edge browser.

Mac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Erase Apple.com-clean-os.live from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Apple.com-clean-os.live and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Apple.com-clean-os.live removal. Click on 'Reset Firefox' button for a couple of times
Mac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete Apple.com-clean-os.live from Google Chrome

If you are likely to clean Google Chrome by yourself, you can try using these instructing steps to perform the process:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Apple.com-clean-os.live and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete Apple.com-clean-os.live removal. Click on 'Reset' button to complete your removal
Mac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Apple.com-clean-os.live from Safari

Get rid of suspicious-looking content from your Safari browser application by looking through these guiding lines:

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Apple.com-clean-os.live or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Apple.com-clean-os.live removal process. Select all options and click on 'Reset' button

About the author

Jake Doevan
Jake Doevan - Computer technology expert

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