How to remove Decrypthelp@qq.com ransomware

Decrypthelp@qq.com ransomware locks files with .java file extension on the affected computer

Decrypthelp@qq.com virus is a version of .java ransomware. Both of them belong to Dharma/Crysis malware family that has been threatening computer users and encrypting their files for a couple of years.

Crypto-virus uses AES encryption cipher and appends .[decrypthelp@qq.com].java file extension to the targeted files without leaving a chance to recover or open them. The malicious program aims at the most popular file types to cause more damage to the user and convince into paying the ransom.

Once file encryption is finished, Decrypthelp@qq.com ransomware delivers a ransom note where crooks provide instructions what victims have to do:

Your computer has been infected with Decrypthelp@qq.com Ransomware. All the files found on your drives have been encrypted with a complex algorithm. To regain your access, strictly follow the instructions, provided in the ransom notification.

They are asked to transfer a specific amount of Bitcoins to the provided Bitcoin wallet address. However, security experts advise not to do it.^[1] Authors of Decrypthelp@qq.com.java ransomware are not reliable. This illegal file-encrypting program is created for swindling the money only. Therefore, giving victims promised decryptor is just a matter of crook’s conscience.

There’s no doubt that authors of ransomware are not worth trusting. Instead of taking their offer and following their data recovery solutions, you should remove Decrypthelp@qq.com virus from the device using powerful malware removal software.

We recommend FortectIntego for Decrypthelp@qq.com removal. This software can clean the computer and restore damage to the system that may have been caused by the ransomware. The malicious program usually modifies the system and Windows registry in order to boot in system startup.

Additionally, malware might install numerous malicious components and affect important system processes. Therefore, manual elimination is extremely dangerous and complicated process that can be performed by IT specialists. For this reason, you should rely on reputable security tools.

However, we want to stress out that removal of the Decrypthelp@qq.com virus does not bring back your files. Malware removal software does not work as a decryptor. Unfortunately, the official decryptor for this malware is not released yet. Thus, you can only rely on your backups or try alternative recovery options (you can find them presented below).

Methods used to spread ransomware

Developers of file-encrypting virus mostly rely on malspam as the main distribution method. This strategy allows tricking users into opening obfuscated email attachment that contains malicious components.

Usually, these spam emails tell about issues with your bank account or parcel delivery problems.^[2] However, they might look as important documents or scanned pics. However, opening these safe looking files, lead to infiltration of malicious programs.

However, the virus might be installed to the system using other methods, such as:

• bogus software downloads;
• fake updates;
• malicious ads;
• exploit kits.

However, taking precautions and avoiding visiting shady websites or clicking unknown links can help to minimize the risk of ransomware attack. Unfortunately, no one can feel 100% safe from the ransomware attack. For this reason, you should also install a reputable antivirus that offers real-time protection.

Security specialists from zondervirus.nl^[3] remind that creating backups is also very important. In case of ransomware attack, you won’t be considering paying the ransom and risking to face a financial loss.

Eliminate Decrypthelp@qq.com ransomware virus properly

The only safe way to remove Decrypthelp@qq.com from the computer is to use a powerful security software. We recommend installing FortectIntego or MalwarebytesMalwarebytes, updating the program and scanning the system. Ransomware-type cyber threats are complicated and nearly impossible to terminate manually.

After Decrypthelp@qq.com removal, you can recover files from backups. However, if you do not have them, please follow the guide given at the end of the article. There you will find additional recovery methods that might help to restore at least some of the files until the official decrypter is released.