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  • Active
  • Severity: Medium
  • Adware
  • Windows, Mac
  • Verified · Jan 2019

How to remove Error Code XLMR01F7985

A step-by-step removal guide for affected devices. Follow the verified procedure below — most readers complete it in under 10 minutes.

Jake Doevan · Computer technology expert

Error Code XLMR01F7985 is a fake alert that is used by bad actors in a cheesy tech support scam campaign

Error Code XLMR01F7985 scam

Error Code XLMR01F7985 is a fake pop-up message which claims that the user's PC is infected with malware, and a variety of personal information, including credit card details, are in the danger of disclosure. According to the message, victims need to contact Microsoft tech support in order to resolve the situation and save personal data from compromise. However, Error Code XLMR01F7985 is a scam created by cyber crooks that are trying to swindle money away from users who are less tech-savvy. Those who only encounter redirects to tech-support scams and similar unsafe sites regularly should check their computers for adware infection.

Name Error Code XLMR01F7985
Type Tech support scam
Category Adware
Infiltration Software bundling, unsafe websites
Symptoms Intrusive ads, redirects, slower browser operating speed, etc.
Main dangers Money loss, malware infection, information leak
Affected browsers Google Chrome, Internet Explorer, MS Edge, Mozilla Firefox, Opera, Safari, etc.
Elimination Use our guide below or security software for automatic removal
Optimization Scan your PC with FortectIntego to ensure it is clean from all the malicious components

While adware is not a virus, it is still considered to be unwanted software, merely because it can expose users to certain risks, such as Error Code XLMR01F7985 scam page. The unwanted application usually gets into users' PCs via software bundling or is installed by users intentionally, without them knowing the consequences (adware is often presented as a “useful” application – driver updater, system optimizer, download manager, and similar).

However, adware, despite highlighting its useful features, adware rarely discloses the full extent of its operation. Some aggressive adware programs can modify system files, change browser settings or even create scheduled tasks without permission. Therefore, users who do not remove Error Code XLMR01F7985 notifications on time might infect their machines with aggressive adware or even malware.

Once infected, users' Google Chrome, Mozilla Firefox, MS Edge, Safari, or another browser, starts redirecting users to questionable sites. In some cases, users can re-rerouted to Error Code XLMR01F7985 fake alert continually. Nevertheless, there are many similar scams created, such as Microsoft Help Desk Tech Support, Microsoft Warning Alert, and many others, which operate in the same way.

Error Code XLMR01F7985 message states the following:

Security Warning:

** YOUR COMPUTER WAS DISABLED **

Error Code # XLMR01F7985

Call MS Technical Support: (833) 430-6138

Try not to ignore this important warning…
In the event that you leave this without fixing this issue, access to your PC will be expelled to anticipate further obliteration to our system. Your PC has alerted us that it was contaminated with malware. The following information is in threat:

1. Facebook Details
2. Credit Card Information
3. Email Credentials
4. Browsing History and Information

You should get in touch with us quickly so our specialists can direct you through the rebuilding procedure by telephone. If it's not too much trouble call us in the next 3 minutes to avert severe damage/loss data of your PC.

Contact MS Expert: (833) 430-6138 (Toll-Free) 

As evident, Error Code XLMR01F7985 authors use social engineering to scare users, making them think that their valuable data is at risk of exposure. However, most PC support scams can be recognized quickly due to the nature of the alert itself: Microsoft would never warn about virus infection using a web browser. Additionally, information is either stolen or not, and it cannot be in-between.

Nevertheless, many users still fall for Error Code XLMR01F7985 virus scam, and contact criminals the provided number. In most cases, victims are greeted by a person with a foreign accent, claiming that he or she is Microsoft representative and a tech support member.

Error Code XLMR01F7985 developers then proceed with talking about severe malware infections, banking account loss, and other non-sensual things. Crooks might ask for permission to remotely control[1] the victim's PC, install data-stealing malware, or ask to purchase some expensive software that is entirely useless.

Do not fall for the trick and take care of Error Code XLMR01F7985 removal from your browsers as soon as you can. You can manually search for unwanted programs as per our instructions below, or you can employ security software that specializes in PUP elimination. Additionally, we also suggest you scan your PC with FortectIntego in order to make sure all the suspicious components are removed.

Error Code XLMR01F7985 fake alert

You need to be exclusively attentive when installing freeware and shareware from the internet

Adware is mostly undesired software, and most people would not install it if knowing how the PUP works and what it does to the computer. Therefore, authors come up with various deceptive techniques in order to spread the program to as many machines as possible – including Android and iOS devices (note that mobile adware is extremely prevalent and might be quite difficult to get rid of)[2]

To reduce the probability of unwanted program infiltration, experts[3] advise the following:

  • Employ security software and keep it up to date;
  • Refer to official websites when downloading software or updates;
  • Set automatic updates on all your programs to avoid fake updates;
  • Read through ToS and Privacy Policy of the program;
  • Do not rush the installation procedure;
  • When setting up a new application, always pick Advanced/Custom settings instead of Recommended/Quick ones when prompted;
  • Get rid of all the optional apps by removing the ticks from the pre-ticked boxes.

Uninstall Error Code XLMR01F7985 related malware to make sure your computer is safe

If you are bothered by invasive notifications constantly, you should simply leave the suspicious web page that promotes the scam and remove Error Code XLMR01F7985 related adware. This procedure can be either difficult or easy, depending on your system configuration, and how much negligence the device was exposed to (malware and adware infections often spread quickly, as redirects lead to more infected sites).

Error Code XLMR01F7985 removal can be performed with the help of security software or by eliminating unwanted applications manually. You can find the instructions below.  Less computer savvy individuals should stick to automatic removal options.

If you already contacted tech support scammers, you should:

  • Contact your bank – it might be able to revert some payments;
  • Report the incident to your local anti-fraud authority;
  • Change all your passwords on all accounts;
  • Scan your PC with anti-malware software to make sure no dangerous threats are present.

Uninstall from Windows

Uninstall from Windows 10/8:

  1. Type Control Panel into the Windows search box and open the result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 10/8

Uninstall from Windows 7/XP:

  1. Click on Windows Start > Control Panel (Windows XP users should click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP

Remove the unwanted program:

  1. In the Programs and Features window, look for any recently installed suspicious entries, select them, and click Uninstall.
  2. If User Account Control appears, click Yes to confirm, then complete the removal.Uninstall the unwanted program from Windows

Reset Internet Explorer

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete...
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset.Reset Internet Explorer

Remove from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the extension and click on the Gear icon.
  3. Click Remove.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Settings > Privacy, search, and services..
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select Cookies and other site data and Cached images and files. (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Restore new tab and homepage settings:

  1. Click the menu icon and choose Settings.
  2. Then find On startup section.
  3. Click Remove next to any suspicious startup page.

Reset MS Edge if the above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy, search and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.
  5. This will disable extensions and reset startup pages but will not delete bookmarks, saved passwords, or browsing history.Reset Chromium Edge

Remove from Mozilla Firefox (FF)

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select the unwanted extension and click Remove.Remove extensions from Firefox

Reset the homepage:

  1. Click three horizontal lines at the top right corner to open the menu.
  2. Choose Settings.
  3. Under Home, set your preferred homepage and new tab settings.

Clear cookies and site data:

  1. Click Menu and pick Settings.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data...
  5. Select Cookies and Site Data and Temporary cached files and pages, then click Clear.Clear cookies and site data from Firefox

Reset Mozilla Firefox

If clearing the browser as explained above did not help, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox...
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox.Reset Firefox 2

Remove from Google Chrome

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all suspicious extensions related to the unwanted program by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

Change your homepage:

  1. Click menu and choose Settings.
  2. Look for a suspicious site in the On startup section.
  3. Click on Open a specific or set of pages and click on three dots to find the Remove option.

Reset Google Chrome:

If the previous methods did not help you, reset Google Chrome to eliminate all the unwanted components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings.Reset Chrome 2

Delete from Safari

Remove dangerous extensions:

  1. Open Safari, click Safari in the menu at the top-left of the screen, and select Preferences.
  2. Go to the Extensions tab, look for any suspicious entries, and click Uninstall to remove them.Remove extensions from Safari

Clear history and website data:

  1. Click Safari in the menu and pick Clear History.
  2. Set Clear to all history and confirm with Clear History.Clear history from Safari

Reset Safari:

  1. Click Safari in the menu and select Preferences > Advanced.
  2. Enable Show Develop menu in menu bar.
  3. From the menu bar, click Develop and select Empty Caches.Reset Safari

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