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Remove Actin ransomware (Free Guide) - Decryption Steps Included

removal by Julie Splinters - - | Type: Ransomware

Actin ransomware is the cryptovirus that uses a long file extension with the contact email and victims' ID to mark encrypted files 

Actin ransomware

Actin ransomware – is the virus that belongs to the Phobos virus family and resembles another family of ransomware with a program window as the ransom note file. The text file info.txt and info.hta program window deliver instructions and ransom demand when the main purpose of this virus – file encryption is done. This feature is common for Dharma ransomware that is questioned to be related with this Phobos ransomware virus for a while. Researchers tend to confirm the relationship between these two significantly similar threats.[1]  

Nevertheless, Actin ransomware virus is not very different from previous Phobos virus versions that came out in the same month of May 2019 like Mamba ransomware. The same pattern of file marker with a contact email and victims' identification key – .[ID].[].Actin, same ransom payment instructions in the program window and a brief message in the text file with contact information. Remember that this is a version of a dangerous cryptovirus, so avoid contacting criminals and DO NOT pay the ransom since it doesn't guarantee the file recovery.

Name Actin ransomware
Type Cryptovirus
Symptoms Encrypts files and marks them with file appendix, demands payment in the ransom message, changes system settings, deletes files, disables security functions
Distribution Spam email attachments with infected files
File marker .[ID].[].Actin
Contact email
Family Phobos virus
Ransom note info.hta, info.txt
Elimination Install Reimage Reimage Cleaner Intego and remove Actin ransomware

Actin ransomware is the file-encrypting cyber threat that makes peoples' files locked with the encryption process during which various personal data like photos, videos, documents, or even archives get encoded and becomes useless.[2]

Unfortunately, this data gets affected, and the only solution is replacing those files with safe ones from the backup on an external device or cloud service. When you don't have reliable data backed up, you can rely on particular software designed to restore accidentally deleted or encrypted files. We have a few suggestions for you below the article.

Virus developers claim to have a decryption tool that you need to pay a hefty amount in cryptocurrency for. However, the test decryption offer that gets displayed in the ransom note alongside the ransom demand and payment instructions is there to create trust between Actin ransomware developers and the victim.

Actin ransomware displays the message in the info.txt file that shows the following:

!!! All of your files are encrypted !!!
To decrypt them send e-mail to this address:

Additionally to this not, Actin ransomware provides payment instructions on the program window:

All your files have been encrypted!
All your files have been encrypted due to a security problem with your PC. If you want to restore them, write us to the e-mail
Write this ID in the title of your message
You have to pay for decryption in Bitcoins. The price depends on how fast you write to us. After payment we will send you the decryption tool that will decrypt all your files. 
Free decryption as guarantee
Before paying you can send us up to 5 files for free decryption. The total size of files must be less than 10Mb (non archived), and files should not contain valuable information. (databases,backups, large excel sheets, etc.) 
How to obtain Bitcoins
The easiest way to buy bitcoins is LocalBitcoins site. You have to register, click 'Buy bitcoins', and select the seller by payment method and price. 
Also you can find other places to buy Bitcoins and beginners guide here: 
Do not rename encrypted files. 
Do not try to decrypt your data using third party software, it may cause permanent data loss. 
Decryption of your files with the help of third parties may cause increased price (they add their fee to our) or you can become a victim of a scam.

Although it seems that paying the ransom is the only solution in this Actin ransomware attack, but you need to focus on virus removal and to clean the damage that this threat has already made on the computer behind your back. Paying the demanded amount can only lead to money loss or even permanently damaged files.

Actin ransomware virusActin ransomware is the cryptovirus that makes peoples' files useless by changing the original code using sophisticated encryption algorithms.

Actin ransomware can change system preferences, registry entries and disable antivirus functions, programs and add other applications or files to keep needed processes running on the machine. To end all those processes that may affect the initial virus elimination, reboot the computer in Safe Mode with Networking. 

This Safe Mode function gives the advantage in the primary Actin ransomware removal because your anti-malware program can run a proper system check and remove needed issues, malware, or files. You can find a guide below that explains how to enter the Safe Mode.

Remove Actin ransomware using anti-malware program as experts[3] always advise. Choose a reputable tool and make sure to download that from the official source to avoid any rogue applications. We can also recommend Reimage Reimage Cleaner Intego for virus damage elimination.

Infected file attachments install malicious script that spread malware 

Cybercriminals responsible for spreading ransomware, use various techniques to deliver their products on the targeted devices. That includes exploiting vulnerabilities and system flaws, delivering malware installing trojans and direct ransomware payload from the infected file attachments.

Spam email campaigns include such scripts and ransomware payloads as legitimate-looking word, PDF or Excel documents or even EXE files and archives. Forged header information stating that the email contains shipping details from the company like FedEx or DHL tricks people into downloading files from such emails. 

Unfortunately, once the documents get downloaded and opened malicious macros get triggered, and various processes can get launched. Some email attachments contain a direct cryptovirus payload, others install trojans or worms that are set to spread ransomware on the machine. Avoid such infiltrations by deleting suspicious emails you were not expecting to get.

Get rid of Actin ransomware and additional programs or files during the system cleaning

You should pay close attention to Actin ransomware virus capabilities and don't forget that the malware itself can alter many preferences. Also, this threat installs other programs and files that can affect virus termination process or even cause more severe issues with the PC.

For the proper Actin ransomware removal, employ an anti-malware program, and scan the machine. During the system check professional anti-malware tool finds and indicates all issues with malicious programs or corrupted files and general system errors. 

Employ Reimage Reimage Cleaner Intego, SpyHunter 5Combo Cleaner, or Malwarebytes and remove Actin ransomware completely with one tool. This process also helps improve the performance of your computer because it cleans virus damage at the same time.

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Reimage Happiness
Intego Happiness
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove Actin virus, follow these steps:

Remove Actin using Safe Mode with Networking

Actin ransomware removal can be achieved by rebooting the machine in Safe Mode before scanning the system fully with your antivirus program

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Actin

    Log in to your infected account and start the browser. Download Reimage Reimage Cleaner Intego or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Actin removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Actin using System Restore

Restore the machine in a previous state with System Restore feature

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Actin. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage Reimage Cleaner Intego and make sure that Actin removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Actin from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by security experts.

If your files are encrypted by Actin, you can use several methods to restore them:

Data Recovery Pro is the program useful for file restoring

You can recover files after Actin ransomware attack with Data Recovery Pro when you don't have reliable backups

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by Actin ransomware;
  • Restore them.

Windows Previous Versions is capable of restoring files

However, this feature can work for file recovery when System Restore gets enabled before

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

ShadowExplorer for file recovery

If Actin ransomware is not deleting Shadow Volume Copies, you can restore files using ShadowExplorer

  • Download Shadow Explorer (;
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Decryption is not possible for Actin ransomware

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Actin and other ransomwares, use a reputable anti-spyware, such as Reimage Reimage Cleaner Intego, SpyHunter 5Combo Cleaner or Malwarebytes

Do not let government spy on you

The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices. Avoid any unwanted government tracking or spying by going totally anonymous on the internet. 

You can choose a different location when you go online and access any material you want without particular content restrictions. You can easily enjoy internet connection without any risks of being hacked by using Private Internet Access VPN.

Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Julie Splinters
Julie Splinters - Malware removal specialist

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