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Remove AES-Matrix ransomware / virus (Removal Guide) - May 2018 update

removal by Olivia Morelli - - | Type: Ransomware

AES-Matrix ransomware is a file encrypting malware that urges users to pay ransom as “it is not a shame”

AES-Matrix virus

 AES-Matrix is a file-locking virus that was first discovered in July 2017. It mainly targets mid-to-small businesses, although attacks against regular users were observed by security researchers as well. The virus primarily abuses unprotected Remote Desktop Protocol,[1] weak passwords or generally poor security measures to infiltrate machines or networks. The malware seems to be variant of HiddenTear – the open source ransomware platform. However, unlike the mentioned virus, it does not add extensions to encrypted files (it does encrypt files[2] using AES-256[3] cryptography). Consequently, the malicious program composes a ransom note and saves it in folders with encrypted data. The ransom note suggests contacting criminals via or to get help regarding data recovery.

Name AES-Matrix
Type Ransowmare
Cipher used AES-256
Contact emails;;;
Decryptable? No
Distribution Weak passwords, poor security measures, unprotected RDP configuration, etc.
Elimination Download and install Reimage Reimage Cleaner Intego or SpyHunter 5Combo Cleaner

In late May 2018, a new version of AES-Matrix ransomware emerged, dubbed ACCUDATA. It uses same cipher to encrypt files and drops ransom note called ACCUDATA_pay and get your data back.txt. The message is identical to the original, apart that it asks users to contact cybercriminals using;

AES-Matrix virus renders documents, images, videos and other valuable files useless by changing their structure. The encryption process can be reversed, but only with the help of a decryption key, which is securely stored in criminals’ servers. There is no way to get it from there. The full message of the ransom note is provided below.

Your all datas have been encrypted by AES-256 key,
If you want to decrypt by yourself, It would take hundred years,
If you can pay some money, I will send you the decrypt key, you can get your data back immediately.
According to the CyberEdge Group's 2017 Cyberthreat Defense Report, 1/3 company paid a ransom.
So it is not a shame to pay the ransom, many companies paid it before.
Your are so large […] company.
Now would you like to see your business become a startup or just pay to continue your business?
Contact my email: or
If you do not contact me soon, you key will be deleted automatically by system and you will lose your data 4ever.
Just take it as security consultant fee. They charge much more than me.

It is interesting how hackers taunt users and company owners to pay the ransom, as allegedly to some report, one-third of companies fulfilled crooks' demands and got their data back. It is all a lie, and they are using bogus statistics. Therefore, do not trust people who deceptively infect your machine with malware and then try to convince you that the only way to get files back is by paying the ransom. Do not contact thieves, as you can get your data back using a backup. If you have no backup, we offer some third-party tools that might help with file recovery.

AES-Matrix ransomware virusAES-Matrix virus is a malware variant. It encrypts files on the target system and requires paying a ransom. Ransomware is nothing but an extortion tool that takes your files hostage for a Bitcoin ransom.

Considering that the virus uses AES encryption only, there is a reason to believe that malware analysts might find a way to decrypt files, especially if the ransomware authors left some mistakes in their code. However, this can still take ages. In the meanwhile, we recommend you to remove AES-Matrix malware.

It is important to eliminate the virus from your computer before trying to use any data recovery methods. You can obliterate the malware from the system using AES-Matrix removal guidances we provided; however, you will still need a decent anti-malware in order to complete the system cleanup. Please remember that ransomware is no regular software and it can’t be uninstalled that easily. In addition, experts[4] point out that this ransomware ISN'T related to Matrix ransomware.

Ransomware distribution peculiarities explained

AESMatrix virus reportedly infiltrates the computer system or network via Remote Desktop Connection (RDP) attacks. RDP allows users to log into a particular Windows computer remotely via RDP client and use the system as if it was local.

  • To protect your company from such attacks, use strong passwords (including at least eight characters, upper/lower case letters and digits or symbols) for all accounts but especially for those with Admin’s rights;
  • Set your system to block a specific user for a certain period after repetitious unsuccessful attempts to log in. This way, you could interfere the brute-force attack and prevent the attacker from guessing the password that quickly and easily.
  • Require two-factor authentication.

Finally, ransomware uses a lot of other techniques to infiltrate systems, for instance, deceptive emails or malvertising. For this reason, we recommend you to enable automatic software updates, stay away from suspicious emails (even if the sender tries to convince you to open an attached resume or an invoice) and protect the entire computer system/network with a decent anti-malware software.

AES-Matrix crypto-virus

Remove AES-Matrix virus and unlock your files

There is a certain order of tasks you need to complete to remove AES-Matrix virus from your computer or the whole computer network. Firstly, you need to reboot your computer and start it in Safe Mode with Networking regime. This will prevent the malicious processes from starting and allow you to remove the malware without running into unpredicted obstacles.

AES-Matrix removal is required to make the computer appropriate for further use. The automatic spyware/malware tool is recommended because it will delete all of the malicious or potentially unwanted files and programs from the system with ease.

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Reimage Happiness
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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove AES-Matrix virus, follow these steps:

Remove AES-Matrix using Safe Mode with Networking

AESMatrix removal should be completed using instructions provided by cyber security experts. You can find their tips below.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove AES-Matrix

    Log in to your infected account and start the browser. Download Reimage Reimage Cleaner Intego or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete AES-Matrix removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove AES-Matrix using System Restore

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of AES-Matrix. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage Reimage Cleaner Intego and make sure that AES-Matrix removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove AES-Matrix from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by security experts.

Use a data backup to restore files that were corrupted by the AES-Matrix malware. In case you forgot to create a data backup in the past, at the moment all you can do is to try the alternative data recovery options we listed below.

If your files are encrypted by AES-Matrix, you can use several methods to restore them:

Run Data Recovery Pro

Run Data Recovery Pro software to find the compromised files and attempt to restore them. Remember that the software might not be able to recover them – the virus uses a highly sophisticated algorithm to prevent you from using them again.

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by AES-Matrix ransomware;
  • Restore them.

Examine your computer with ShadowExplorer

We suggest that you check your system with a special tool known as ShadowExplorer. It will help to find and recover files using Volume Shadow Copies. The problem is, many ransomware viruses delete these copies after encrypting the original files.

  • Download Shadow Explorer (;
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

AES-Matrix decryptor

AES-256.exe is reportedly the decrypter sold by the cyber criminals. However, so far it seems that it doesn't work quite well. That is yet another reason not to pay the ransom!

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from AES-Matrix and other ransomwares, use a reputable anti-spyware, such as Reimage Reimage Cleaner Intego, SpyHunter 5Combo Cleaner or Malwarebytes

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer various losses due to cyber infections or their own faulty doings. Software issues created by malware or direct data loss due to encryption can lead to problems with your device or permanent damage. When you have proper up-to-date backups, you can easily recover after such an incident and get back to work.

It is crucial to create updates to your backups after any changes on the device, so you can get back to the point you were working on when malware changes anything or issues with the device causes data or performance corruption. Rely on such behavior and make file backup your daily or weekly habit.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware occurs out of nowhere. Use Data Recovery Pro for the system restoring purpose.

About the author

Olivia Morelli
Olivia Morelli - Ransomware analyst

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