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CryptoSweetTooth ransomware virus. How to remove? (Uninstall guide)

removal by Olivia Morelli - - | Type: Ransomware

New HiddenTear copy emerged: CryptoSweetTooth ransomware

If CryptoSweetTooth virus gets inside your computer, it will encrypt[1] all of your files with ciphers that won’t allow you to access and open your personal files for a long time. The virus will also add .locked file extensions to encrypted records. Be aware of other viruses that use this extension – Jigsaw, Apocalypse, and Locked ransomware. It goes without saying that nobody wants to lose access to their work or personal files all of sudden. Therefore, special measures should be taken in order to prevent CryptoSweetTooth attack. Upon successful infiltration of the system, CryptoSweetTooth ransomware virus corrupts the data and then drops MPORTANTE_LEER.html and RECUPERAR_ARCHIVOS.html, which provide information about the attack in English or Spanish languages. The victim is advised to pay 0.5 Bitcoin[2] as soon as possible, and then contact criminals via email at CryptoSweetTooth@gmail.com. Transmitting the payment to crooks’ Bitcoin wallet[3] is ostensibly the only way to decrypt files that this virus encrypts. However, we advise you not to pay the ransom[4] and remove CryptoSweetTooth ransomware using malware removal programs like Reimage or Plumbytes Anti-MalwareMalwarebytes Malwarebytes

Image of CryptoSweetTooth virus ransom note

Questions about CryptoSweetTooth ransomware virus

As we have mentioned above, this virus is HiddenTear-based, which is a perfect example why open-source ransomware[5] is a disaster that helps novice hackers to develop malicious programs and extort money from unsuspecting victims. On the Internet, you can find some tools that might help you to decrypt files locked by HiddenTear variants, however, you must complete CryptoSweetTooth removal procedure first. You can also find some data recovery suggestions below the virus’ removal tutorial below.

How did you infect your computer with ransomware?

Ransomware does not get inside victim’s computer on its own. It has to be installed by the victim, however, it is not hard to trick unsuspecting victims into installing the malicious file because criminals typically use various obfuscation techniques to transform the malicious file into a safe-looking document, archive, or even obviously suspicious-looking executive file. You may receive the virus via email (so beware of data sent by unknown people), along with fake software update or from a website that hosts an exploit kit. Since the virus is based on HiddenTear, we doubt that its developers are very experienced programmers and so it is unlikely that they are using any different techniques than malspam. However, you must be aware of other virus’ distribution techniques if you want to protect your PC from viruses like Locky or Cerber, which are far more dangerous than CryptoSweetTooth malware.

How can I remove CryptoSweetTooth virus?

In case CryptoSweetTooth virus encrypted your files, do not even consider paying the ransom as an option. First of all, you have no guarantees that scammers will provide you with data recovery tools even if you pay up, second, you might receive a useless piece of software that doesn’t decrypt files but carries out more illegal functions on the system. Therefore, we suggest you remove CryptoSweetTooth malware using anti-spyware or anti-malware programs. You should follow the rules listed below if you want to complete CryptoSweetTooth removal process successfully.

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What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Malwarebytes.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove CryptoSweetTooth virus, follow these steps:

Remove CryptoSweetTooth using Safe Mode with Networking

Victims who have been assaulted by this malicious program should restart their computers in a Safe Mode with Networking to create a safe environment for the virus removal procedure. If you don’t know how to reboot your PC into the described mode, follow these steps:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove CryptoSweetTooth

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete CryptoSweetTooth removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove CryptoSweetTooth using System Restore

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of CryptoSweetTooth. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that CryptoSweetTooth removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove CryptoSweetTooth from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

You can safely restore your files from a backup (a disk or online cloud that contains copies of important data that you have lost due to virus’ attack). However, you must remember that the virus has to be removed prior taking any data recovery measures.

If your files are encrypted by CryptoSweetTooth, you can use several methods to restore them:

Run Data Recovery Pro

You might be able to recover your files using the below-listed tool. Follow these steps:

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by CryptoSweetTooth ransomware;
  • Restore them.

HiddenTear decryptor

You can use this tool at your own risk. You can download HiddenTear decryptor from this site.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from CryptoSweetTooth and other ransomwares, use a reputable anti-spyware, such as Reimage, Malwarebytes MalwarebytesCombo Cleaner or Plumbytes Anti-MalwareMalwarebytes Malwarebytes

About the author

Olivia Morelli
Olivia Morelli - Ransomware analyst

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