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  • Active
  • Severity: High
  • Malware
  • Windows, Mac
  • Verified · Oct 2017

How to remove “Facebook Account Is Currently Logged In” virus

A step-by-step removal guide for affected devices. Follow the verified procedure below — most readers complete it in under 10 minutes.

Olivia Morelli · Ransomware analyst

Tips to avoid “Facebook Account Is Currently Logged In” scam

"Facebook account is currently logged in" virus scam targets all users

“Facebook Account Is Currently Logged In” virus comes as a tech scam imitating Facebook log-in page. Thus, it joins the extensive family of Facebook virus. When users are directed to this counterfeited page, the following content is provided:

We noticed your Facebook account is currently logged in.

OS: Windows 10

IP: [edited]

Location: [edited]

If you have not authorized this log in, your Facebook account may have been compromised due to a malicious virus.

We strongly suggest you call our Certified Windows Technicians

Toll-free at1-866-201-6850

Note that the phone number may vary. Additionally, another alert pops up stating that “Access to your computer has been restricted.”  Below error number is displayed. As common for this type of browser malware, felons warn users to call the supposed “Windows Support agent” in order to preserve the following data from theft[1]:

  • Facebook Login
  • Credit Card Number
  • Email Account Login
  • Photos stored on this computer

The felons even alarm victims with a ridiculous statement that unless you call the indicated number, your computer will be disabled to “prevent further damage to our network.”

Besides these absurd claims, note that the Facebook log-in page is shown in a random insecure website. At least, the perpetrators may are partially right about one thing – you need to eliminate a malicious virus. Thus, in order to remove “Facebook Account Is Currently Logged In” scam, exit the page.

You may need to use Task Manager to shut down the browser forcefully. In addition, it is highly recommended to eliminate the web scripts of the scam with a malware removal utility, for instance, FortectIntego or MalwarebytesMalwarebytes.

Notes to identify a tech support scam

Regardless of whether you are an advanced user easily grasping the way technology works or a noob, pay attention to certain aspects.

In almost every tech support scam[2], whether it is browser-oriented or PC-based, you will see a phone number or email address, you will see a phone number. You may also notice that the style of the text gives out that the alert has been counterfeited as it is not written in native English manner. Note that Microsoft alerts never occur on random pages.

Your browser, for instance, Chrome, Firefox or Safari will block access to the malicious site and display a warning in a red page “Deceptive site ahead.” Note that cyber villains also managed to counterfeit the latter alert. However, in all cases look for a phone number and the URL domain name.The screenshot of Facebook account is currently logged in scam

Phishing for gullible users

Browser-based scams function via web-scripts. They might be placed in a variety of sites ranging from movie streaming sites to domains with more disturbing content. Thus, in order to prevent them from settling on the browser, install malware elimination tools which provide real-time malicious URL block service.

Speaking of “Facebook Account Is Currently Logged In” hijack technique, it operates via a malicious script as well. Detecting it might not be an easy task. Thus,  “Facebook Account Is Currently Logged In” removal might be faster if you combine manual and automatic elimination.

Delete “Facebook Account Is Currently Logged In” virus scam elements

In order to clean the browser permanentky, clearing browsing data is not sufficient. Reset the browser manually. More information is provided in below-shown “Facebook Account Is Currently Logged In” removal guide.

Furthermore, update the security tool and start the scan with a security tool. It should not take long to remove “Facebook Account Is Currently Logged In” virus scripts. Finally, not only Windows OS but Mac users should be vigilant of this fake Facebook log-in page. The scam may target Czech[3] sites as well as English, Norewegian, Spanish or Croatian sites.

Uninstall from Windows

Uninstall from Windows 10/8:

  1. Type Control Panel into the Windows search box and open the result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 10/8

Uninstall from Windows 7/XP:

  1. Click on Windows Start > Control Panel (Windows XP users should click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP

Remove the unwanted program:

  1. In the Programs and Features window, look for any recently installed suspicious entries, select them, and click Uninstall.
  2. If User Account Control appears, click Yes to confirm, then complete the removal.Uninstall the unwanted program from Windows

Delete from macOS

Remove the unwanted application:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for any suspicious entries, then drag them to Trash (or right-click and pick Move to Trash).Uninstall from Mac

Delete leftover files and folders:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and remove any suspicious folders related to the unwanted program.
  3. Repeat the same check in the /Library/LaunchAgents and /Library/LaunchDaemons folders, deleting any suspicious entries.Delete leftover files from Mac
  4. Finally, empty the Trash to permanently remove the leftovers.

Remove from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the extension and click on the Gear icon.
  3. Click Remove.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Settings > Privacy, search, and services..
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select Cookies and other site data and Cached images and files. (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Restore new tab and homepage settings:

  1. Click the menu icon and choose Settings.
  2. Then find On startup section.
  3. Click Remove next to any suspicious startup page.

Reset MS Edge if the above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy, search and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.
  5. This will disable extensions and reset startup pages but will not delete bookmarks, saved passwords, or browsing history.Reset Chromium Edge

Remove from Mozilla Firefox (FF)

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select the unwanted extension and click Remove.Remove extensions from Firefox

Reset the homepage:

  1. Click three horizontal lines at the top right corner to open the menu.
  2. Choose Settings.
  3. Under Home, set your preferred homepage and new tab settings.

Clear cookies and site data:

  1. Click Menu and pick Settings.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data...
  5. Select Cookies and Site Data and Temporary cached files and pages, then click Clear.Clear cookies and site data from Firefox

Reset Mozilla Firefox

If clearing the browser as explained above did not help, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox...
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox.Reset Firefox 2

Remove from Google Chrome

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all suspicious extensions related to the unwanted program by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

Change your homepage:

  1. Click menu and choose Settings.
  2. Look for a suspicious site in the On startup section.
  3. Click on Open a specific or set of pages and click on three dots to find the Remove option.

Reset Google Chrome:

If the previous methods did not help you, reset Google Chrome to eliminate all the unwanted components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings.Reset Chrome 2

Delete from Safari

Remove dangerous extensions:

  1. Open Safari, click Safari in the menu at the top-left of the screen, and select Preferences.
  2. Go to the Extensions tab, look for any suspicious entries, and click Uninstall to remove them.Remove extensions from Safari

Clear history and website data:

  1. Click Safari in the menu and pick Clear History.
  2. Set Clear to all history and confirm with Clear History.Clear history from Safari

Reset Safari:

  1. Click Safari in the menu and select Preferences > Advanced.
  2. Enable Show Develop menu in menu bar.
  3. From the menu bar, click Develop and select Empty Caches.Reset Safari

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