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Remove “Facebook Account Is Currently Logged In” virus (Tech Support Scam) - Removal Instructions

removal by Olivia Morelli - - | Type: Malware

Tips to avoid “Facebook Account Is Currently Logged In” scam

"Facebook account is currently logged in" virus scam targets all users

“Facebook Account Is Currently Logged In” virus comes as a tech scam imitating Facebook log-in page. Thus, it joins the extensive family of Facebook virus. When users are directed to this counterfeited page, the following content is provided:

We noticed your Facebook account is currently logged in.

OS: Windows 10

IP: [edited]

Location: [edited]

If you have not authorized this log in, your Facebook account may have been compromised due to a malicious virus.

We strongly suggest you call our Certified Windows Technicians

Toll-free at1-866-201-6850

Note that the phone number may vary. Additionally, another alert pops up stating that “Access to your computer has been restricted.”  Below error number is displayed. As common for this type of browser malware, felons warn users to call the supposed “Windows Support agent” in order to preserve the following data from theft[1]:

  • Facebook Login
  • Credit Card Number
  • Email Account Login
  • Photos stored on this computer

The felons even alarm victims with a ridiculous statement that unless you call the indicated number, your computer will be disabled to “prevent further damage to our network.”

Besides these absurd claims, note that the Facebook log-in page is shown in a random insecure website. At least, the perpetrators may are partially right about one thing – you need to eliminate a malicious virus. Thus, in order to remove “Facebook Account Is Currently Logged In” scam, exit the page.

You may need to use Task Manager to shut down the browser forcefully. In addition, it is highly recommended to eliminate the web scripts of the scam with a malware removal utility, for instance, ReimageIntego or Malwarebytes.

Notes to identify a tech support scam

Regardless of whether you are an advanced user easily grasping the way technology works or a noob, pay attention to certain aspects.

In almost every tech support scam[2], whether it is browser-oriented or PC-based, you will see a phone number or email address, you will see a phone number. You may also notice that the style of the text gives out that the alert has been counterfeited as it is not written in native English manner. Note that Microsoft alerts never occur on random pages.

Your browser, for instance, Chrome, Firefox or Safari will block access to the malicious site and display a warning in a red page “Deceptive site ahead.” Note that cyber villains also managed to counterfeit the latter alert. However, in all cases look for a phone number and the URL domain name. The screenshot of Facebook account is currently logged in scam"We noticed your Facebook account is currently logged in" scam site attempts to imitate the Facebook log-in page.

Phishing for gullible users

Browser-based scams function via web-scripts. They might be placed in a variety of sites ranging from movie streaming sites to domains with more disturbing content. Thus, in order to prevent them from settling on the browser, install malware elimination tools which provide real-time malicious URL block service.

Speaking of “Facebook Account Is Currently Logged In” hijack technique, it operates via a malicious script as well. Detecting it might not be an easy task. Thus,  “Facebook Account Is Currently Logged In” removal might be faster if you combine manual and automatic elimination.

Delete “Facebook Account Is Currently Logged In” virus scam elements

In order to clean the browser permanentky, clearing browsing data is not sufficient. Reset the browser manually. More information is provided in below-shown “Facebook Account Is Currently Logged In” removal guide.

Furthermore, update the security tool and start the scan with a security tool. It should not take long to remove “Facebook Account Is Currently Logged In” virus scripts. Finally, not only Windows OS but Mac users should be vigilant of this fake Facebook log-in page. The scam may target Czech[3] sites as well as English, Norewegian, Spanish or Croatian sites.

You may remove virus damage with a help of ReimageIntego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove “Facebook Account Is Currently Logged In” virus, follow these steps:

Get rid of “Facebook Account Is Currently Logged In” from Windows systems

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall “Facebook Account Is Currently Logged In” and related programs
    Here, look for “Facebook Account Is Currently Logged In” or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove “Facebook Account Is Currently Logged In” from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete 'http://isearch.babylon.com...' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

Remove “Facebook Account Is Currently Logged In” from Mac OS X system

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove “Facebook Account Is Currently Logged In” from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for “Facebook Account Is Currently Logged In”-related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove “Facebook Account Is Currently Logged In”, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to “Facebook Account Is Currently Logged In” and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the “Facebook Account Is Currently Logged In”-related entries.Uninstall from Mac 2

Delete “Facebook Account Is Currently Logged In” from Internet Explorer (IE)

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for “Facebook Account Is Currently Logged In” and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete “Facebook Account Is Currently Logged In” removal.Reset Internet Explorer

Erase “Facebook Account Is Currently Logged In” virus from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the “Facebook Account Is Currently Logged In”-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Eliminate “Facebook Account Is Currently Logged In” from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select “Facebook Account Is Currently Logged In” and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete “Facebook Account Is Currently Logged In” removal. Click on 'Reset Firefox' button for a couple of times

Uninstall “Facebook Account Is Currently Logged In” from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select “Facebook Account Is Currently Logged In” and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete “Facebook Account Is Currently Logged In” removal. Click on 'Reset' button to complete your removal

Get rid of “Facebook Account Is Currently Logged In” from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for “Facebook Account Is Currently Logged In” or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by “Facebook Account Is Currently Logged In”, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete “Facebook Account Is Currently Logged In” removal process. Select all options and click on 'Reset' button

Choose a proper web browser and improve your safety with a VPN tool

Online spying has got momentum in recent years and people are getting more and more interested in how to protect their privacy online. One of the basic means to add a layer of security – choose the most private and secure web browser. Although web browsers can't grant full privacy protection and security, some of them are much better at sandboxing, HTTPS upgrading, active content blocking, tracking blocking, phishing protection, and similar privacy-oriented features. However, if you want true anonymity, we suggest you employ a powerful Private Internet Access VPN – it can encrypt all the traffic that comes and goes out of your computer, preventing tracking completely.

 

Lost your files? Use data recovery software

While some files located on any computer are replaceable or useless, others can be extremely valuable. Family photos, work documents, school projects – these are types of files that we don't want to lose. Unfortunately, there are many ways how unexpected data loss can occur: power cuts, Blue Screen of Death errors, hardware failures, crypto-malware attack, or even accidental deletion.

To ensure that all the files remain intact, you should prepare regular data backups. You can choose cloud-based or physical copies you could restore from later in case of a disaster. If your backups were lost as well or you never bothered to prepare any, Data Recovery Pro can be your only hope to retrieve your invaluable files.

About the author
Olivia Morelli
Olivia Morelli - Ransomware analyst

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