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LOVE Ransomware. How to remove? (Uninstall guide)

removal by Olivia Morelli - - | Type: Ransomware

LOVE ransomware is the cryptovirus that encrypts users data and marks them using file marker pattern with .LOVE

LOVE ransomware
LOVE ransomware virus is the threat that categorizes as a file locker or a crypto malware.

LOVE Ransomware is the threat that spreads its payload with the help of infected files and the email spam campaigns. This is a cryptovirus that encrypts files and shows a ransom note in the program window and text file. This ransom message delivery is common for other versions in the Dharma ransomware family. LOVE Ransomware virus is only one of many versions discovered in Spring 2019, like Ms13 ransomware and Carcn ransomware. The family has distinct features that unify all of the variants. The pop-up HTML window delivers identical payment instructions but includes the particular contact emails for the variant. FILES ENCRYPTED.txt also is almost identical to all the recent variants of this virus. Dharma virus is one of the most dangerous cyber threats.[1] 

In the text file added to every folder with encoded files, LOVE ransomware reveals that the contact emails for the developers are seeyoubro@tutanota.com and seeyoubro@cock.li. Also, the full file extension that appears on every encoded file contains these emails. .id-.[seeyoubro@tutanota.com].LOVE marks all photos, documents, databases or video and audio files that virus got affected. Unfortunately, the best solution for these encrypted files is recovering them using file backups.

Name LOVE ransomware 
Type Cryptovirus[2]
Symptoms Locks files and makes them useless, demands payment for file recovery, alters system files, registry entries
File marker  .id-.[seeyoubro@tutanota.com].LOVE
Encryption method AES and RSA algorithms 
Family Dharma ransomware
Distribution Exploiting system vulnerabilities, infected email attachments
Contact emails seeyoubro@tutanota.com or seeyoubro@cock.li
Removal tips Use Reimage for LOVE Ransomware removal

LOVE Ransomware is a cyber threat based on crypto extortion and file locking. This is one of the most dangerous threats besides it belongs to a ransomware family that is known since 2016. Based on these facts, malware focuses on encrypting files and making them inaccessible to have a reason for a ransom demand.

Since the primary symptom of this threat is file locking and ransom demand, when the encryption process is done, LOVE ransomware delivers a ransom in the FILES ENCRYPTED.txt file which reads the following:

all your data has been locked us
You want to return?
write email seeyoubro@tutanota.com or seeyoubro@cock.li

This file is more unique since it includes only contact information of the particular virus developers. In the pop-up HTML window, victims can see all the details regarding the payment transfer. The information consists of specific Bitcoin wallet services, instructions on how to pay, the offer for test decryption of one file.

However, the test decryption that LOVE ransomware developers offer doesn't guarantee that your files may get recovered after the payment. Experts[3] recommend avoiding any contact with cybercriminals like this and cleaning the system instead.

We understand that data encryption is the most important thing for LOVE ransomware victims. However, you should consider the thorough system cleaning first. When you delete the virus, you can safely recover files using data backups if you have useful data backed on the external devices or cloud services.

You need to employ reputable anti-malware program for LOVE ransomware removal. You can base the selection of the tool on the initial malware detection rate.[4] However, make sure to choose the reputable source and provider to avoid any additional cyber threat infiltration. We recommend Reimage for the job. 

Remove LOVE ransomware and clean the machine thoroughly with an anti-malware program, make sure to clear virus damage and fix alterations that virus may have done on the system, registry entries. Additionally, to the automatic system cleaning, you may benefit from Windows features like Safe Mode with Networking. Try this or other virus removal tips listed below the article.

Payload dropper spreads the infection via spam email and infected attachments

Malicious script included on the safe-looking file spreads the cyber infection once it gets downloaded and opened on the system. Malicious macros get triggered on the document, PDF or a similar file that gets attached to the email notification.

Unfortunately, these emails often look legitimate and safe enough to open without questioning because malicious actors pose as companies and services, including well-known names on those emails. You should pay more attention to emails you receive daily so that these cyber infiltrations can be avoided.

Note that emails with financial information, receipts, invoices or any other essential documents shouldn't come to people that are not using the service or product. DHL, FedEx, eBay, and Amazon are the most common company names that malware creators use.

Terminate LOVE ransomware and clean the system with professional AV tools

Make sure to remove LOVE ransomware instead of giving the threat more time on your device. In time, cryptovirus can alter more crucial parts of the system and damage the computer. 

Get Reimage, Malwarebytes MalwarebytesCombo Cleaner, or Plumbytes Anti-MalwareMalwarebytes Malwarebytes for the automatic LOVE Ransomware removal and clean the machine fully. This way all parts of the system get checked and all possible threats detected. 

LOVE Ransomware virus can also install other programs, malware and download files to ensure the persistence. This is the main reason for the automatic ransomware termination process because all programs get deleted this way.

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What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Malwarebytes.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove LOVE Ransomware, follow these steps:

Remove LOVE Ransomware using Safe Mode with Networking

Safe Mode with Networking gives the advantage for LOVE ransomware removal process

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove LOVE Ransomware

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete LOVE Ransomware removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove LOVE Ransomware using System Restore

System Restore is the feature that helps to restore your computer to a previous state

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of LOVE Ransomware. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that LOVE Ransomware removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove LOVE Ransomware from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files are encrypted by LOVE Ransomware, you can use several methods to restore them:

Data Recovery Pro is the alternate method for file restoring processes

When there is a need for file backups or an alternate method for recovery, Data Recovery Pro can help

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by LOVE Ransomware ransomware;
  • Restore them.

Windows Previous Versions is the feature that allows recovering files

However, the System Restore should be enabled before for the Windows Previous Versions feature to work

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

ShadowExplorer offers the opportunity to restore files

Shadow Volume Copies should be untouched by LOVE ransomware for ShadowExplorer to work

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Decryption is not available

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from LOVE Ransomware and other ransomwares, use a reputable anti-spyware, such as Reimage, Malwarebytes MalwarebytesCombo Cleaner or Plumbytes Anti-MalwareMalwarebytes Malwarebytes

About the author

Olivia Morelli
Olivia Morelli - Ransomware analyst

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References