(Tech Support Scam) Removal Guide

What is – a deceptive browser plugin that will change your browser settings browser browser hijacker is redirecting all search inquiries through a fake search engine is a potentially unwanted program (PUP) that seeks to collect non-personal information[1] and show you ads injected into search results. It does that by changing your browser preferences (new tab, homepage, default search engine) and redirecting all search traffic through a search engine of its choice. is a fake search site due to the fact that it doesn't produce any search results itself. Depending on your geolocation, you will be shown search results from Bing, Yahoo, or other legitimate sources. But the results will be altered – advertisements will be displayed in them.

You might be redirected to questionable websites if any of the deceptive ads are clicked, either voluntarily or accidentally. That may pose dangers both to you and your device. Therefore you shouldn't install this browser hijacker. If you already did, we'll explain how to remove it and restore any damage done to your system.

Type Redirect virus, PUP, browser hijacker
altered browser settings The default search engine, new tab, homepage
promoted fake search site
IP address
Symptoms Slower device, slower browsing speed, sudden redirects to dubious portals, modified browser preferences
Risks Deceptive ads and redirects might force to visit malicious websites resulting in privacy issues, financial losses, additional PUPs, or malware infections
Distribution Fake Flash Player updates, deceptive ads, torrent platforms, software bundles, freeware
Removal A trustworthy anti-malware tool could stop you from installing such programs. It can also be used to swiftly and safely delete this browser hijacker
System health check Users who had any PUPs or malware should scan their devices with a time-proven FortectIntego system diagnostics tool to resolve any system-related issues and eliminate tracking cookies

New browser hijackers are created each day. Their developers have a single thought on their minds – to make money off of their users. They get revenue from advertising various shady pages that pay the most. That's why clicking on any ads could get you in trouble.

Affiliated sites that you will end up on can push to install other PUPs, try to extract private information, infect your device with hazardous malware, or have other ill intentions. Moreover, new tabs with any sponsored sites could open out of the blue if a redirect is triggered.

And lastly, as we've mentioned before, most browser hijackers are capable of recording various browsing habits, including your device and browser details, geolocations, used apps, search inquiries, browsing history, etc. And isn't an exception. This information is mainly used to customize ads specifically for you, making them hard to resist.

These are the main risks of having browser hijacker installed on your device. If you had proper anti-malware software, it would have blocked this potentially unwanted program from installing on your device. In this day and age, a trustworthy security tool is a must.

Free AV tools such as SpyHunter 5Combo Cleaner and Malwarebytes will be more than enough for removal. Remember to keep their virus signatures up to date so they can prevent the latest infections from finding their way to your devices. And make a habit of scanning your entire system at least once a week to keep it virus-free.

When you remove with the aforementioned tools, you have to take care of the Registry and other key system settings and files to avoid stability issues. IT experts[2] suggest using the all-in-one FortectIntego system diagnostics tool to resolve any system irregularities and wipe out tracking cookies in the process.

Clicking on deceptive ads will result in PUP installations

Potentially unwanted programs, including adware,[3] browser hijackers, and others, are sometimes offered in official marketplaces like the Google Chrome Web Store. But more often, these apps are downloaded by clicking on various deceptive ads.

One of the most popular PUP distribution methods is through fake Flash Player installers or updates. Prompts that you need to install/update this software are usually displayed when visiting shady websites. You shouldn't trust these ads as websites can't determine if the software installed on your device is out of data. virus is spread via deceptive ads, fake Flash Player updates, and other stealthy techniques

Other misleading ads might claim that you have a malware infection, or that your drivers are outdated, and so on. Please don't fall for the cheap tricks of cybercriminals. People should google apps or check if we haven't written about them before installing any unknown software.

Guidelines to remove virus from an infected device with ease

It doesn't matter if you have virus in your Android smartphone or a Windows computer – we've got you covered. Below you'll find easy step-by-step instruction to eliminate this browser hijacker first from your device in question and then your infected browser.

To remove from your Windows PC, you need to download a dependable security tool. Once you have one, launch it and perform a full system scan. Proper anti-malware software will automatically detect, isolate, and delete any cyber threats and suspicious files.

In some cases, this PUP can be installed as a browser extension. Just to be sure, see our detailed removal guides to eliminate it from your browser. And finally, we recommend performing a system tune-up to get rid of all tracking cookies and resolve any system inconsistencies.

You may remove virus damage with a help of FortectIntego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

do it now!
Fortect Happiness
Intego Happiness
Compatible with Microsoft Windows Compatible with macOS
What to do if failed?
If you failed to fix virus damage using Fortect Intego, submit a question to our support team and provide as much details as possible.
Fortect Intego has a free limited scanner. Fortect Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Fortect, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

Getting rid of Follow these steps

Uninstall from Windows

Instructions for Windows 10/8  machines:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program. Uninstall from Windows 1
  3. From the list, find the entry of the suspicious program.
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK. Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program. Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Remove from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the extension and click on the Gear icon.
  3. Click on Uninstall at the bottom. Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear. Clear Edge browsing data

Restore new tab and homepage settings:

  1. Click the menu icon and choose Settings.
  2. Then find On startup section.
  3. Click Disable if you found any suspicious domain.

Reset MS Edge if the above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running. Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick Delete Advanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -Verbose Advanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove. Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy, search and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now. Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset. Reset Chromium Edge

Remove from Mozilla Firefox (FF)

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select unwanted plugin and click Remove. Remove extensions from Firefox

Reset the homepage:

  1. Click three horizontal lines at the top right corner to open the menu.
  2. Choose Options.
  3. Under Home options, enter your preferred site that will open every time you newly open the Mozilla Firefox.

Clear cookies and site data:

  1. Click Menu and pick Settings.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear. Clear cookies and site data from Firefox

Reset Mozilla Firefox

If clearing the browser as explained above did not help, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information. Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox. Reset Firefox 2

Remove from Google Chrome

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to the unwanted program by clicking Remove. Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data. Clear cache and web data from Chrome

Change your homepage:

  1. Click menu and choose Settings.
  2. Look for a suspicious site in the On startup section.
  3. Click on Open a specific or set of pages and click on three dots to find the Remove option.

Reset Google Chrome:

If the previous methods did not help you, reset Google Chrome to eliminate all the unwanted components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings. Reset Chrome 2

Delete from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension and select Uninstall. Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History. Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches. Reset Safari

After uninstalling this potentially unwanted program (PUP) and fixing each of your web browsers, we recommend you to scan your PC system with a reputable anti-spyware. This will help you to get rid of registry traces and will also identify related parasites or possible malware infections on your computer. For that you can use our top-rated malware remover: FortectIntego, SpyHunter 5Combo Cleaner or Malwarebytes.

How to prevent from getting browser hijacker

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. The best solution for creating a tighter network could be a dedicated/fixed IP address.

If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for the server or network manager that needs to monitor connections and activities. VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world.


Recover files after data-affecting malware attacks

While much of the data can be accidentally deleted due to various reasons, malware is one of the main culprits that can cause loss of pictures, documents, videos, and other important files. More serious malware infections lead to significant data loss when your documents, system files, and images get encrypted. In particular, ransomware is is a type of malware that focuses on such functions, so your files become useless without an ability to access them.

Even though there is little to no possibility to recover after file-locking threats, some applications have features for data recovery in the system. In some cases, Data Recovery Pro can also help to recover at least some portion of your data after data-locking virus infection or general cyber infection. 


About the author
Linas Kiguolis
Linas Kiguolis - Expert in social media

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