The Gotham Font Was Not Found is a scam message that tries to make users download malicious software

The Gotham Font Was Not Found is a fake pop-up that is displayed when users are redirected inadvertently. Another reason might be adware infection that is hiding inside the PC. Nevertheless, the domain is injected with malicious JavaScript[1] code.
| SUMMARY | |
| Name | The Gotham Font Was Not Found |
|---|---|
| Type | Adware |
| Associated file | ttf.js |
| Main dangers | Infiltration of dangerous viruses, such as ransomware |
| Distribution | Software bundling, malicious websites |
| Elimination | Download and install FortectIntego. Otherwise, follow our manual guide below |
There are many similar scams around, such as The Tungsten Rounded Font Was Not Found, The HoeflerText font wasn’t found and many others. All of these malicious pop-ups have one goal – to make users install adware or malware. Thus, it is imperative to remove The Gotham Font Was Not Found from your Google Chrome, Internet Explorer, Mozilla Firefox or other browsers.
The fake alert informs users that the page they are trying to load can be displayed incorrectly, because of a missing “Gotham” font. If users click the “Update” button they are shown the following message:
The “Gotham” font was not found.
Download the .zip file.
If prompted, click Run or Save.
If you chose Save, double-click the .zip file to start the installation process. We will automatically import your home page settings and browser history for you.
Reboot Chrome:
<…>
Then, users are prompted to install a file called ttf.js. But it is not the missing Gotham font pack that victims will be downloading. Instead, users can infect their machines with dangerous viruses, such as spyware[2] or ransomware.
Speaking of ransomware, The HoeflerText font wasn’t found scam was found to be distributing GandCrab ransomware within its installer. Ransomware is a devastating infection that locks up files and demands a ransom to be paid for their release. Of course, users should avoid such infections at all costs.
Cybercrooks were really precise when creating The Gotham Font Was Not Found scam as they did put correct browser versions in their pop-up messages. However, some victims simply don’t know that they do not need to install font packs to enter any website, as this functionality is included within the browser.
If installed, The Gotham Font Was Not Found virus can also gather a significant amount of personal and anonymous information about users, which can later be used for illegal purposes. This data can include, but is not limited to:
- IP address;
- Geo-location;
- Websites visited;
- Software installed;
- Credentials;
- Clicks on links, etc.
It goes without saying that you should avoid websites that display fake alerts urging you to install malicious files. However, if you already accepted the installation, you should start thinking about The Gotham Font Was Not Found removal. It should be executed with robust security software, like FortectIntego or MalwarebytesMalwarebytes.
If The Gotham Font Was Not Found messages don’t leave you alone, you would have to eliminate adware associated with this virus.

Adware can enter machines as an additional component in software bundles
Software bundling is a popular PUP distribution method and is used all over the world. It allows freeware developers to hide additional components within their installers. Unless users pick advanced settings, it is impossible to avoid such programs.
Thus, security experts[3] urge users to never rush free software installation by clicking “Next” button several times. Instead, take your time and check installation instructions, pick Advanced/Custom installation mode instead of Recommend/Quick one and remove all the tick marks next to unwanted programs (toolbars, search engines, add-ons, media players, codec packs, PDF creators and similar).
The Gotham Font Was Not Found scam removal procedure
The Gotham Font Was Not Found removal is needed for safe computer operation. Adware can be removed either manually or automatically – it is up to you.
If you want to remove The Gotham Font Was Not Found scam manually, follow our guide below. You will have to find all the components of the virus and eliminate them. After that, you should reset each installed browser individually. Please restrain yourself from this procedure if you are not that familiar with computers and its processes.
The best way to deal with The Gotham Font Was Not Found virus is to install a robust security tool mentioned below. This step is essential if you already installed the malicious file when prompted by the pop-up. Don’t forget that some infections, such as trojans, might be hard to spot overall. Thus, run a full system scan and eliminate all the threats for good.
Uninstall from Windows
Uninstall from Windows 10/8:
- Type Control Panel into the Windows search box and open the result.
- Under Programs, select Uninstall a program.

Uninstall from Windows 7/XP:
- Click on Windows Start > Control Panel (Windows XP users should click on Add/Remove Programs).
- In Control Panel, select Programs > Uninstall a program.

Remove the unwanted program:
- In the Programs and Features window, look for any recently installed suspicious entries, select them, and click Uninstall.
- If User Account Control appears, click Yes to confirm, then complete the removal.

Delete from macOS
Remove the unwanted application:
- From the menu bar, select Go > Applications.
- In the Applications folder, look for any suspicious entries, then drag them to Trash (or right-click and pick Move to Trash).

Delete leftover files and folders:
- Select Go > Go to Folder.
- Enter /Library/Application Support and remove any suspicious folders related to the unwanted program.
- Repeat the same check in the /Library/LaunchAgents and /Library/LaunchDaemons folders, deleting any suspicious entries.

- Finally, empty the Trash to permanently remove the leftovers.
Reset Internet Explorer
Remove dangerous add-ons:
- Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
- Pick Manage Add-ons.
- You will see a Manage Add-ons window. Here, look for suspicious plugins. Click on these entries and select Disable.

Change your homepage if it was altered:
- Open IE and click on the Gear icon.
- Select Internet Options.
- In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
- Click Apply and then select OK.

Delete temporary files:
- Press on the Gear icon and select Internet Options.
- Under Browsing history, click Delete...
- Select relevant fields and press Delete.

Reset Internet Explorer:
- Click on Gear icon > Internet options and select Advanced tab.
- Select Reset.
- In the new window, check Delete personal settings and select Reset.

Remove from Microsoft Edge
Delete unwanted extensions from MS Edge:
- Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
- From the list, pick the extension and click on the Gear icon.
- Click Remove.

Clear cookies and other browser data:
- Click on the Menu (three horizontal dots at the top-right of the browser window) and select Settings > Privacy, search, and services..
- Under Clear browsing data, pick Choose what to clear.
- Select Cookies and other site data and Cached images and files. (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.

Restore new tab and homepage settings:
- Click the menu icon and choose Settings.
- Then find On startup section.
- Click Remove next to any suspicious startup page.
Reset MS Edge if the above steps did not work:
- Press on Ctrl + Shift + Esc to open Task Manager.
- Click on More details arrow at the bottom of the window.
- Select Details tab.
- Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.

Instructions for Chromium-based Edge
Delete extensions from MS Edge (Chromium):
- Open Edge and click select Settings > Extensions.
- Delete unwanted extensions by clicking Remove.

Clear cache and site data:
- Click on Menu and go to Settings.
- Select Privacy, search and services.
- Under Clear browsing data, pick Choose what to clear.
- Under Time range, pick All time.
- Select Clear now.

Reset Chromium-based MS Edge:
- Click on Menu and select Settings.
- On the left side, pick Reset settings.
- Select Restore settings to their default values.
- Confirm with Reset.
- This will disable extensions and reset startup pages but will not delete bookmarks, saved passwords, or browsing history.

Remove from Mozilla Firefox (FF)
Remove dangerous extensions:
- Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
- Select Add-ons.
- In here, select the unwanted extension and click Remove.

Reset the homepage:
- Click three horizontal lines at the top right corner to open the menu.
- Choose Settings.
- Under Home, set your preferred homepage and new tab settings.
Clear cookies and site data:
- Click Menu and pick Settings.
- Go to Privacy & Security section.
- Scroll down to locate Cookies and Site Data.
- Click on Clear Data...
- Select Cookies and Site Data and Temporary cached files and pages, then click Clear.

Reset Mozilla Firefox
If clearing the browser as explained above did not help, reset Mozilla Firefox:
- Open Mozilla Firefox browser and click the Menu.
- Go to Help and then choose Troubleshooting Information.

- Under Give Firefox a tune up section, click on Refresh Firefox...
- Once the pop-up shows up, confirm the action by pressing on Refresh Firefox.

Remove from Google Chrome
Delete malicious extensions from Google Chrome:
- Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
- In the newly opened window, you will see all the installed extensions. Uninstall all suspicious extensions related to the unwanted program by clicking Remove.

Clear cache and web data from Chrome:
- Click on Menu and pick Settings.
- Under Privacy and security, select Clear browsing data.
- Select Browsing history, Cookies and other site data, as well as Cached images and files.
- Click Clear data.

Change your homepage:
- Click menu and choose Settings.
- Look for a suspicious site in the On startup section.
- Click on Open a specific or set of pages and click on three dots to find the Remove option.
Reset Google Chrome:
If the previous methods did not help you, reset Google Chrome to eliminate all the unwanted components:
- Click on Menu and select Settings.
- In the Settings, scroll down and click Advanced.
- Scroll down and locate Reset and clean up section.
- Now click Restore settings to their original defaults.
- Confirm with Reset settings.

Delete from Safari
Remove dangerous extensions:
- Open Safari, click Safari in the menu at the top-left of the screen, and select Preferences.
- Go to the Extensions tab, look for any suspicious entries, and click Uninstall to remove them.

Clear history and website data:
- Click Safari in the menu and pick Clear History.
- Set Clear to all history and confirm with Clear History.

Reset Safari:
- Click Safari in the menu and select Preferences > Advanced.
- Enable Show Develop menu in menu bar.
- From the menu bar, click Develop and select Empty Caches.

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