Severity scale:  
  (30/100)

The Gotham Font Was Not Found. How to remove? (Uninstall guide)

removal by Gabriel E. Hall - - | Type: Adware

The Gotham Font Was Not Found is a scam message that tries to make users download malicious software

The Gotham Font Was Not Found virus

The Gotham Font Was Not Found is a fake pop-up that is displayed when users are redirected inadvertently. Another reason might be adware infection that is hiding inside the PC. Nevertheless, the domain is injected with malicious JavaScript[1] code.

SUMMARY
Name The Gotham Font Was Not Found
Type Adware
Associated file ttf.js
Main dangers Infiltration of dangerous viruses, such as ransomware
Distribution Software bundling, malicious websites
Elimination Download and install Reimage. Otherwise, follow our manual guide below

There are many similar scams around, such as The Tungsten Rounded Font Was Not Found, The HoeflerText font wasn’t found and many others. All of these malicious pop-ups have one goal – to make users install adware or malware. Thus, it is imperative to remove The Gotham Font Was Not Found from your Google Chrome, Internet Explorer, Mozilla Firefox or other browsers.

The fake alert informs users that the page they are trying to load can be displayed incorrectly, because of a missing “Gotham” font. If users click the “Update” button they are shown the following message:

The “Gotham” font was not found.
Download the .zip file.
If prompted, click Run or Save.
If you chose Save, double-click the .zip file to start the installation process. We will automatically import your home page settings and browser history for you.
Reboot Chrome:
<…>

Then, users are prompted to install a file called ttf.js. But it is not the missing Gotham font pack that victims will be downloading. Instead, users can infect their machines with dangerous viruses, such as spyware[2] or ransomware.

Speaking of ransomware, The HoeflerText font wasn’t found scam was found to be distributing GandCrab ransomware within its installer. Ransomware is a devastating infection that locks up files and demands a ransom to be paid for their release. Of course, users should avoid such infections at all costs.

Cybercrooks were really precise when creating The Gotham Font Was Not Found scam as they did put correct browser versions in their pop-up messages. However, some victims simply don’t know that they do not need to install font packs to enter any website, as this functionality is included within the browser.

If installed, The Gotham Font Was Not Found virus can also gather a significant amount of personal and anonymous information about users, which can later be used for illegal purposes. This data can include, but is not limited to:

  • IP address;
  • Geo-location;
  • Websites visited;
  • Software installed;
  • Credentials;
  • Clicks on links, etc.

It goes without saying that you should avoid websites that display fake alerts urging you to install malicious files. However, if you already accepted the installation, you should start thinking about The Gotham Font Was Not Found removal. It should be executed with robust security software, like Reimage or Malwarebytes Anti Malware.

If The Gotham Font Was Not Found messages don’t leave you alone, you would have to eliminate adware associated with this virus.

Adware can enter machines as an additional component in software bundles

Software bundling is a popular PUP distribution method and is used all over the world. It allows freeware developers to hide additional components within their installers. Unless users pick advanced settings, it is impossible to avoid such programs.

Thus, security experts[3] urge users to never rush free software installation by clicking “Next” button several times. Instead, take your time and check installation instructions, pick Advanced/Custom installation mode instead of Recommend/Quick one and remove all the tick marks next to unwanted programs (toolbars, search engines, add-ons, media players, codec packs, PDF creators and similar).

The Gotham Font Was Not Found scam removal procedure

The Gotham Font Was Not Found removal is needed for safe computer operation. Adware can be removed either manually or automatically – it is up to you.

If you want to remove The Gotham Font Was Not Found scam manually, follow our guide below. You will have to find all the components of the virus and eliminate them. After that, you should reset each installed browser individually. Please restrain yourself from this procedure if you are not that familiar with computers and its processes.

The best way to deal with The Gotham Font Was Not Found virus is to install a robust security tool mentioned below. This step is essential if you already installed the malicious file when prompted by the pop-up. Don’t forget that some infections, such as trojans, might be hard to spot overall. Thus, run a full system scan and eliminate all the threats for good.

You can remove The Gotham Font Was Not Found automatically with a help of one of these programs: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus, Malwarebytes Anti Malware. We recommend these applications because they can easily delete potentially unwanted programs and viruses with all their files and registry entries that are related to them.

We might be affiliated with any product we recommend on the site. Full disclosure in our Agreement of Use. By Downloading any provided Anti-spyware software to remove The Gotham Font Was Not Found you agree to our privacy policy and agreement of use.
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Compatible with Microsoft Windows Compatible with OS X
What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall The Gotham Font Was Not Found. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.
Press mentions on Reimage

To remove The Gotham Font Was Not Found, follow these steps:

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Erase The Gotham Font Was Not Found from Windows systems

To eliminate The Gotham Font Was Not Found fake alerts from Windows OS, follow these steps:

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall The Gotham Font Was Not Found and related programs
    Here, look for The Gotham Font Was Not Found or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Get rid of The Gotham Font Was Not Found from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for The Gotham Font Was Not Found or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Eliminate The Gotham Font Was Not Found from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for The Gotham Font Was Not Found and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete The Gotham Font Was Not Found removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove The Gotham Font Was Not Found from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, The Gotham Font Was Not Found should be removed from your Microsoft Edge browser.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete The Gotham Font Was Not Found from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select The Gotham Font Was Not Found and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete The Gotham Font Was Not Found removal. Click on 'Reset Firefox' button for a couple of times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Uninstall The Gotham Font Was Not Found from Google Chrome

Don't forget to reset your Google Chrome after you are done removing all the threats:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select The Gotham Font Was Not Found and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete The Gotham Font Was Not Found removal. Click on 'Reset' button to complete your removal
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Erase The Gotham Font Was Not Found from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for The Gotham Font Was Not Found or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete The Gotham Font Was Not Found removal process. Select all options and click on 'Reset' button

About the author

Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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References

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