Remove Comcast Cable Communications congratulations virus (Survey Virus)

Comcast Cable Communications congratulations virus – a survey scam that attempts to scam you into providing your personal information

Comcast Cable Communications congratulations virus

Comcast Cable Communications congratulations is a scam that users might encounter at any time when they browse the web via Google Chrome, Mozilla Firefox, Safari, or another web browser. Crooks use social engineering^[1] in order to make the fake pop-up more believable and place in on various malicious and dubious websites across the web.

Comcast popup claims that visitors are eligible to receive an expensive gift, such as Walmart $1000 Gift Card, as long as they choose a correct gift box. However, as soon as they proceed, users will be asked to provide their credit card details, which can later be compromised by cybercriminals. Therefore, it is important to ignore the Comcast Cable Communications congratulations virus prompt and never prove the information that is asked for.

Name	Comcast Cable Communications congratulations virus
Type	Survey scam, adware
Related	Comcast Cable Warning Alert
Distribution	Users can encounter Comcast fake alert on malicious websites during their browsing sessions, or after being redirected by adware, which is distributed via software bundles, fake updates and bogus virus notification prompts
Symptoms	The pop-up message shows up seemingly out of nowhere and claims that visitors are eligible to receive a $1000 Walmart Gift Card
Associated risks	Installation of potentially unwanted programs and malware, credit card details or other personal data disclosure to cybercriminals, financial losses
Removal	To get rid of unwanted popups and unwanted notifications, you should uninstall a potentially unwanted program from your device and clear browser cache/data or reset the browser
Optional steps	In order to ensure that your device is running smoothly after adware or malware infection, scan it with powerful repair software Fortect Intego

Comcast Corporation is a telecommunications company that provides cable television, telephone, and internet service for millions of American users. Thus, it is evident that the scam has nothing to do with the tech giant, and is only trying to use its name in order to make a fake pop-up more believable.

Malicious actors often employ familiar names, logos, formatting, and other attributes of large companies such as Google, Apple, Microsoft, and many others. Since Comcast is so huge, scammers attempting to use its name in their malicious messages was just a question of time. Comcast Cable Communications congratulations virus is just one of many scams that attempts to abuse human psychology to reach its petty goals.

Users might encounter the Comcast survey popup due to one of the three reasons, which include:

After clicking on a malicious link on a random website;
After accessing a website that uses background redirect scripts;^[2]
Being redirected by adware/malware.

As a general rule, the first two cases should not pose any huge risks to the visitors, as long as they do not interact with the contents of the notification. However, to remove Comcast Cable Communications congratulations virus, in case the unwanted browser activity is caused by adware or malware, additional steps should be taken in order to clean the device from threats.

Comcast Cable Communications congratulations scam

For example, to complete Comcast Cable Communications congratulations virus removal, users should scan their machines with anti-malware tools and reset their browsers. Besides, a scan with repair software such as Fortect Intego is recommended to avoid stability issues after malware infections.

Comcast Cable Communications congratulations pop-up message that users encounter looks as following:

Dear client Comcast Cable Communications inc., congratulations!
We would like to thank you for your loyalty to Comcast Cable Communications inc., and thus we offer you an exclusive chance to get a Walmart $1000 Gift Card today – December 19 (Wednesday), 2018. All you have to do is choose the correct gift box to get started. Good luck!

There is also a very similar scam floating around the web that imitates the trade name of Comcast Xfinity. It is also known as a “Dear Xfinity customer” popup and offers a wide array of alleged prizes, such as a free iPhone or a 3 year Netflix subscription:

Dear Xfinity customer:

Congratulations! You are one of the 100 users we have selected. You could receive an Apple iPhone XS, Samsung Galaxy S10, Walmart $1000 Gift Card, Visa $1000 Gift Card or 3 years of free membership to Netflix.

All you have to do to qualify is answer the following 9 questions.

As mentioned above, malicious actors make use of social engineering techniques in order to make users proceed with the offer. Those who never encountered online scams before might believe that they could receive an expensive reward. However, Comcast Cable Communications congratulations popup is just a scam that should not be trusted.

In case you proceed and fill in the survey and click on seemingly “correct” boxes, you will be redirected to a page which would look like one you see at the checkout when purchasing something online. Crooks will come up with some type of excuse to ask you to provide your credit card details (for example, to “verify” that your card is active or checking your geolocation), and then use it as they please.

As a result, Comcast Cable Communications congratulations scam can result in monetary losses, sensitive data compromise, identity theft, and other privacy issues. Thus, never engage with notifications that promise you expensive gifts (5 Billionth Search, Amazon Gift Card scam, You've Been Selected To Test iPhone 9 scam, etc.), for free as, what sounds too good to be true, usually is.

Dear Xfinity customer popup

Learn to recognize online fraud and avoid potentially unwanted programs

Scams were around for much longer than the internet existed, so there is no surprise that this practice was transferred to the online sphere successfully. On the internet, anyone can be anonymous, which also increases the chances of people engaging in malicious online activities, such as money extortion or ad fraud, illegal data collection, and much more. Security experts from dieviren.de^[3] warned users about online dangers long ago, yet they still fall victim to cyberattacks on online scams.

To protect yourself from monetary losses, malware infections, and other unwanted consequences, you should be aware of techniques that cybercriminals use in order to fulfill their malicious deeds. Here are some tips that could help you:

Install robust security software which can detect online threats in real-time;
If possible, download apps from official sources only;
During the installation of freeware, always pick Advanced/Custom settings instead of Recommended/Quick ones;
Never trust claims that your computer is infected with malware or that something is missing (Flash Player);
Before entering your information online, ensure that the source is reputable;
Do not purchase anything from suspicious retailers or shady-looking sites;
Do not download software cracks, torrent files, and similar dubious content.

Comcast Cable Communications congratulations virus removal guide

Many users believe that the Comcast Cable Communications congratulations is a virus, although this is only partly true. In reality, the redirects could be caused by an adware infection. In such a case, you would experience additional symptoms, such as intrusive ads on all visited sites, unauthorized web browser settings changes, sponsored links inserted into search results, and more. Nevertheless, the adware can be relatively stealthy and, for example, engage in background connections that would not be visible to the user. Thus, it is always best to check the system with anti-malware software to ensure a full Comcast Cable Communications congratulations virus removal.

Note that not all security applications are capable of flagging all PUPs. In such a case, you should remove Comcast Cable Communications congratulations virus manually. If you are not sure how to find unwanted applications, you can check our manual instructions below – make sure you follow each step carefully.

Uninstall from Windows

Uninstall from Windows 10/8:

Type Control Panel into the Windows search box and open the result.
Under Programs, select Uninstall a program.

Uninstall from Windows 7/XP:

Click on Windows Start > Control Panel (Windows XP users should click on Add/Remove Programs).
In Control Panel, select Programs > Uninstall a program.

Remove the unwanted program:

In the Programs and Features window, look for any recently installed suspicious entries, select them, and click Uninstall.
If User Account Control appears, click Yes to confirm, then complete the removal.

Delete from macOS

Remove the unwanted application:

From the menu bar, select Go > Applications.
In the Applications folder, look for any suspicious entries, then drag them to Trash (or right-click and pick Move to Trash).

Delete leftover files and folders:

Select Go > Go to Folder.
Enter /Library/Application Support and remove any suspicious folders related to the unwanted program.
Repeat the same check in the /Library/LaunchAgents and /Library/LaunchDaemons folders, deleting any suspicious entries.
Finally, empty the Trash to permanently remove the leftovers.

Reset Internet Explorer

Remove dangerous add-ons:

Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
Pick Manage Add-ons.
You will see a Manage Add-ons window. Here, look for suspicious plugins. Click on these entries and select Disable.

Change your homepage if it was altered:

Open IE and click on the Gear icon.
Select Internet Options.
In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
Click Apply and then select OK.

Delete temporary files:

Press on the Gear icon and select Internet Options.
Under Browsing history, click Delete...
Select relevant fields and press Delete.

Reset Internet Explorer:

Click on Gear icon > Internet options and select Advanced tab.
Select Reset.
In the new window, check Delete personal settings and select Reset.

Remove from Microsoft Edge

Delete unwanted extensions from MS Edge:

Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
From the list, pick the extension and click on the Gear icon.
Click Remove.

Clear cookies and other browser data:

Click on the Menu (three horizontal dots at the top-right of the browser window) and select Settings > Privacy, search, and services..
Under Clear browsing data, pick Choose what to clear.
Select Cookies and other site data and Cached images and files. (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.

Restore new tab and homepage settings:

Click the menu icon and choose Settings.
Then find On startup section.
Click Remove next to any suspicious startup page.

Reset MS Edge if the above steps did not work:

Press on Ctrl + Shift + Esc to open Task Manager.
Click on More details arrow at the bottom of the window.
Select Details tab.
Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

Open Edge and click select Settings > Extensions.
Delete unwanted extensions by clicking Remove.

Clear cache and site data:

Click on Menu and go to Settings.
Select Privacy, search and services.
Under Clear browsing data, pick Choose what to clear.
Under Time range, pick All time.
Select Clear now.

Reset Chromium-based MS Edge:

Click on Menu and select Settings.
On the left side, pick Reset settings.
Select Restore settings to their default values.
Confirm with Reset.
This will disable extensions and reset startup pages but will not delete bookmarks, saved passwords, or browsing history.

Remove from Mozilla Firefox (FF)

Remove dangerous extensions:

Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
Select Add-ons.
In here, select the unwanted extension and click Remove.

Reset the homepage:

Click three horizontal lines at the top right corner to open the menu.
Choose Settings.
Under Home, set your preferred homepage and new tab settings.

Clear cookies and site data:

Click Menu and pick Settings.
Go to Privacy & Security section.
Scroll down to locate Cookies and Site Data.
Click on Clear Data...
Select Cookies and Site Data and Temporary cached files and pages, then click Clear.

Reset Mozilla Firefox

If clearing the browser as explained above did not help, reset Mozilla Firefox:

Open Mozilla Firefox browser and click the Menu.
Go to Help and then choose Troubleshooting Information.
Under Give Firefox a tune up section, click on Refresh Firefox...
Once the pop-up shows up, confirm the action by pressing on Refresh Firefox.

Remove from Google Chrome

Delete malicious extensions from Google Chrome:

Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
In the newly opened window, you will see all the installed extensions. Uninstall all suspicious extensions related to the unwanted program by clicking Remove.

Clear cache and web data from Chrome:

Click on Menu and pick Settings.
Under Privacy and security, select Clear browsing data.
Select Browsing history, Cookies and other site data, as well as Cached images and files.
Click Clear data.

Change your homepage:

Click menu and choose Settings.
Look for a suspicious site in the On startup section.
Click on Open a specific or set of pages and click on three dots to find the Remove option.

Reset Google Chrome:

If the previous methods did not help you, reset Google Chrome to eliminate all the unwanted components:

Click on Menu and select Settings.
In the Settings, scroll down and click Advanced.
Scroll down and locate Reset and clean up section.
Now click Restore settings to their original defaults.
Confirm with Reset settings.

Delete from Safari

Remove dangerous extensions:

Open Safari, click Safari in the menu at the top-left of the screen, and select Preferences.
Go to the Extensions tab, look for any suspicious entries, and click Uninstall to remove them.

Clear history and website data:

Click Safari in the menu and pick Clear History.
Set Clear to all history and confirm with Clear History.

Reset Safari:

Click Safari in the menu and select Preferences > Advanced.
Enable Show Develop menu in menu bar.
From the menu bar, click Develop and select Empty Caches.

How to remove Comcast Cable Communications congratulations virus

Comcast Cable Communications congratulations virus – a survey scam that attempts to scam you into providing your personal information

Learn to recognize online fraud and avoid potentially unwanted programs