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Crying ransomware virus. How to remove? (Uninstall guide)

removal by Gabriel E. Hall - - | Type: Ransomware
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Crying ransomware demands to pay 0.5 BTC for data recovery

Crying ransomware is a Hidden Tear-based crypto-malware. It arrives on the system as the ECRYING.exe file. Once executed it makes modifications to the system in order to run on Windows startup. Then it starts encrypting files using AES cryptography. To each of the encrypted record, the file-encrypting virus appends .crying file extension that prevents users from accessing their personal files. Following data encryption, it drops a ransom note in READ_IT.txt and runs a program window called “Crying.” Here people are informed that the only way to restore files is to pay 0.5 Bitcoins. Ransomware is designed to lock the most popular files, such as .txt, .docx, .xlsx, .pdf, .pptx, .psd, jpg, .html, .mp3, etc. Ransomware aims at 59 different file types and might be capable of deleting Shadow Volume Copies that are important for data recovery. Nevertheless, crooks are telling that paying the ransom is the only option to restore files and tries to scare that your files will be deleted if you do not follow these orders; you should not let them trick you. Close this ransom-demanding message and scan the computer with reputable malware removal immediately. Remove Crying ransomware using Reimage or Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus and then use backups or alternative recovery methods. Relying on crooks promises may lead to money loss. There’re better ways how to spend your money.

Ransom note by Crying ransomware virus

According to the cyber criminals, Crying ransomware virus is not a joke. In the ransom note, they clearly state what might happen if victims refuse to follow the instructions. The ransom-demanding window provides a Bitcoin wallet address where people have to send the money. There’s no surprise that hackers try to scare and blackmail people by telling that files will be deleted if users close this window. The program also has a big “What Happend?” button. Clicking on it opens a new “Info.” window that provides frequently asked questions related to data encryption and decryption. Here cyber criminals claim that computer has been infected with Cry ransomware, but it’s not entirely correct. What is more, the whole “crying” theme might resemble the current biggest cyber threat WannaCry, but the research has shown that they are not related. We want to remind that after ransomware attack, you should not act desperately. Instead of rushing to redeem your files, you should evaluate the risk. Crooks are not obligated to decrypt data. It’s up to them whether they keep their promise, or not. By paying the ransom, you might enlarge your damage. Thus, please, focus on the most important task – Crying removal. Not only this crypto-malware corrupted your files, but it might also open the backdoor to other cyber infections that might steal sensitive or private information as well. Therefore, even if chances to recover your files freely are low, you should no take the risk and deal with criminals.

Infiltration methods of the ransomware

In the ransom note, authors of Crying virus tell that computer got infected because they downloaded a leaked or cracked. Indeed, this malware cannot enter the system without user’s participation. The most common ways how ransomware is distributed are malicious email attachments and bogus software updates or downloads. Thus, once you click on the infected email attachment, malware executable is dropped on the system immediately. The problem is that such files do not look dangerous; they seem important. For this reason, you have to learn to separate secure and insecure emails.[1] Crying malware might also enter the system as a fake software update or bogus program. Such programs are usually distributed in P2P networks, file-sharing sites, and torrents. Undoubtedly, a malicious program is presented as a useful tool. Thus, it might easy to get tricked. For this reason, you should always choose reliable sources for downloads. Finally, crypto-malware might be hiding under online ads[2] that inform about detected viruses or suggest scanning the system with unknown security tool. Thus, clicking on them may lead to a cyber attack.

Removal of the Crying ransomware virus

The only safe way to remove Crying ransomware is to scan the device with reputable malware removal program. The file-encrypting virus makes modifications in a system and might affect legitimate processes. Thus, terminating malicious files manually is too risky. Security software is designed to detect dangerous components and eliminate them from the system safely. However, ransomware might prevent from installing anti-malware programs. Thus, you may need to reboot the computer to the Safe Mode with Networking. Once you do that, install Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus, Malwarebytes Anti Malware or your preferred tool. Run a full system scan several times to perform Crying removal successfully.

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall Crying ransomware virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

More information about this program can be found in Reimage review.

More information about this program can be found in Reimage review.

Manual Crying virus Removal Guide:

Remove Crying using Safe Mode with Networking

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

Follow the steps below to reboot the computer and launch automatic malware removal.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Crying

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Crying removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Crying using System Restore

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

It’s the second method that helps to disable the virus and run automatic elimination procedure.

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Crying. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that Crying removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Crying from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

Even if you do not have data backups, you should not pay the ransom for cyber criminals. Instead of that try alternative recovery options and wait for official decryption software.

If your files are encrypted by Crying, you can use several methods to restore them:

Data Recovery Pro might help to restore files encrypted by Crying ransomware

This tool has already helped numerous victims of ransomware to recover at least the most important files. Thus, you should give this tool a try too.

Take advantage of Windows Previous Versions feature

If System Restore has been enabled before Crying ransomware virus attack, you could travel back in computer’s time and copy previously saved versions of encrypted files.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Crying decryptor is not available yet.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Crying and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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References