Mmuz ransomware: what it is and how to remove it
Mmuz cryptovirus is the file-lockers that uses army-grade encryption to create reasoning behind high money demands. Cybercriminals behind the threat focus on these claims about the alleged decryption option, so people are more eager to pay the amount that is asked of them.
Facts checked October 7, 2026. Removal steps tested on Windows 11 (26H2) and checked against Microsoft's and the browser makers' current documentation. Sections marked as our earlier report are the original text: they describe the threat as it was then and have not been reviewed since. The 2026 status, the removal steps and the questions are current.
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Mmuz ransomware: summary
| Distribution | Files with a payload of the ransomware get attached to emails and pirating packages |
|---|---|
| Name | Mmuz ransomware |
| Type | Cryptovirus, file-locker |
| Family | STOP virus/ Djvu ransomware |
| File marker | .mmuz |
| Ransom note | _readme.txt; the text of the note is not in our records |
| Removal | Scan the PC with security software to find and remove the malware and anything installed with it. Fortect scans Windows for malware and repairs the system files and settings it damaged. Remove it nowTo use the full-featured product, you have to purchase a license for Fortect. The scan is free. |
Show 13 more facts
| Ransom amount | $490/ $980 |
|---|---|
| Contact emails | support@sysmail.ch, supportsys@airmail.cc |
| Detection names | No Microsoft detection name is known |
| Encrypted file extension | .mmuz |
| Decryptor | No free decryptor is known for this variant; check No More Ransom (nomoreransom.org) for updates |
| Damage | Not recorded in the old report |
| Symptoms | Files renamed with a new extension and a ransom note left in folders |
| Evidence | 4 write-ups by security sites; no sample analysed yet |
| Encrypted files | .mmuz |
| Attacker contacts | support@sysmail.ch |
| Free decryptor | No free decryptor is known (checked 7 October 2026) |
| First seen | 21 March 2022 |
| Facts checked | 7 October 2026 |
- File extension:
.mmuz - Note file:
_readme.txt - Contact:
support@sysmail.ch
From our report of Mar 2022 · not reviewed since
More from our earlier report on Mmuz ransomware
- Threats can be removed with antivirus tools that are based on AV detection engines
- The threat affects more parts of the machine, so rely on and clear the virus damage
The Mmuz ransomware note
The note is called _readme.txt.
We did not record the full text of the ransom note in our report.
How to remove Mmuz ransomware
Tools you'll need
All of these are free except where noted. Download them on a clean device if the infected PC is offline.
- A USB stick: to keep the ransom note, two or three encrypted files and screenshots off the infected PC.
- Microsoft Defender Offline: built into Windows 11 and Windows 10; scans before Windows starts, so running malware cannot hide.
- Microsoft Safety Scanner: a second, portable scanner with current signatures; each download works for 10 days.
- ID Ransomware: identifies the family from the note and one encrypted file and says whether a decryptor exists.
- No More Ransom: the free decryptors from police and security companies; check it again every few months.
- Fortect (optional): scans Windows for malware and repairs the system files and settings it damaged. The free scan is in the box above.
How to remove Mmuz ransomware and get your files back
Work in this order.
Disconnecting comes first, removal comes before any restore, and nothing here asks you to contact the attackers.
Step 1: Disconnect the PC and unplug backup drives
Mmuz ransomware encrypts everything it can reach, including drives and shares you connect later. Cut the network first: cable out, or Wi-Fi off from the taskbar.
Then unplug every USB stick and backup disk and pause cloud sync, so the encrypted versions do not replace your online copies. Do not reconnect any of them until the ransomware is removed from the Windows 11 or Windows 10 PC.

Windows 11: turn off Wi-Fi to take the PC offline. Full procedure with screenshots: Ransomware: first steps, finding a decryptor and recovering files
Step 2: Save the ransom note and confirm the family
Copy
_readme.txtand one or two files ending in.mmuzto a USB stick, and leave the originals where they are.From another device, upload the note and a sample file to ID Ransomware or No More Ransom's Crypto Sheriff, which name the family from the note, the extension and the file structure.
Write down the contact address and your personal ID from the note, because a decryptor or the police may ask for them.
Warning: Never contact the attackers from the infected Windows 11 or Windows 10 PC.

Windows 11: the ransom note and encrypted files to copy for identification. Full procedure with screenshots: Ransomware: first steps, finding a decryptor and recovering files
Step 3: Check for a free decryptor
For Mmuz ransomware, no free decryptor is known (checked 7 October 2026). Search the family name in the No More Ransom decryption tools list and in the free decryptors of Emsisoft, Avast and Kaspersky, because new tools appear years after an attack.
Important: Keep the encrypted files even if nothing works today, and do not pay before every free option is ruled out: payment does not guarantee a working key.
Decryptors run on Windows 11 and Windows 10, but only after the ransomware itself is removed.
Full procedure with screenshots: Ransomware: first steps, finding a decryptor and recovering files
Step 4: Remove the ransomware before you restore or decrypt
Restoring or decrypting files while Mmuz ransomware still runs lets it encrypt them again. Run a Full scan in Windows Security > Virus & threat protection > Scan options, then the Microsoft Defender Antivirus (offline scan).
If the ransomware blocks Windows Security, start Safe Mode with Networking and scan from there. Some families install a password stealer as well, so let both scans finish on Windows 11 or Windows 10.

Windows 11: Windows Security > Virus & threat protection > Scan options. Full procedure with screenshots: Run a Microsoft Defender Offline scan
Step 5: Look for shadow copies of the files
Open Command Prompt as administrator and run
vssadmin list shadows. If it lists copies dated before the attack, right-click a folder with encrypted files in File Explorer, choose Properties > Previous Versions, and open or restore a version from before that date.ShadowExplorer, a free tool, shows the same copies when the tab is empty or hidden. Most current families delete shadow copies, so an empty list is normal, but the check takes two minutes on Windows 11 or Windows 10.

Windows 11: vssadmin list shadows shows whether shadow copies exist. Full procedure with screenshots: Ransomware: first steps, finding a decryptor and recovering files
Step 6: Restore the files from a backup or recover deleted originals
Restore from an external backup, File History or OneDrive's version history, choosing a date before the attack. Connect the backup drive only after the scans are clean, or the ransomware encrypts it too.
If there is no backup, file recovery software can sometimes find the deleted originals, because some ransomware writes an encrypted copy and deletes the original file.
Stop writing to the drive and try recovery on Windows 11 or Windows 10 before new files overwrite the space.
Full procedure with screenshots: Recover deleted files (Recycle Bin, backups, OneDrive) On uGetFix
Instructions for each browser and system
The detailed steps for every browser and system this guide covers. Open the one you use.
Restore Windows "hosts" file to its original state
Some ransomware might modify Windows hosts file in order to prevent users from accessing certain websites online. For example, Djvu ransomware variants add dozens of entries containing URLs of security-related websites, such as 2-spyware.com. Each of the entries means that users will not be able to access the listed web addresses and will receive an error instead.
Here's an example of "hosts" file entries that were injected by ransomware:

In order to restore your ability to access all websites without restrictions, you should either delete the file (Windows will automatically recreate it) or remove all the malware-created entries. If you have never touched the "hosts" file before, you should simply delete it by marking it and pressing Shift + Del on your keyboard. For that, navigate to the following location:
C:\\Windows\\System32\\drivers\\etc\\

Manual removal using Safe Mode
Important! →
Manual removal guide might be too complicated for regular computer users. It requires advanced IT knowledge to be performed correctly (if vital system files are removed or damaged, it might result in full Windows compromise), and it also might take hours to complete. Therefore, we highly advise using the automatic method provided above instead.
Step 1. Access Safe Mode with Networking
Manual malware removal should be best performed in the Safe Mode environment.
Windows 7 / Vista / XP
- Click Start > Shutdown > Restart > OK.
- When your computer becomes active, start pressing F8 button (if that does not work, try F2, F12, Del, etc. - it all depends on your motherboard model) multiple times until you see the Advanced Boot Options window.
- Select Safe Mode with Networking from the list.

Windows 10 / Windows 8
- Right-click on Start button and select Settings.

- Scroll down to pick Update & Security.

- On the left side of the window, pick Recovery.
- Now scroll down to find Advanced Startup section.
- Click Restart now.

- Select Troubleshoot.
- Go to Advanced options.

- Select Startup Settings.

- Press Restart.
- Now press 5 or click 5) Enable Safe Mode with Networking.

Step 2. Shut down suspicious processes
Windows Task Manager is a useful tool that shows all the processes running in the background. If malware is running a process, you need to shut it down:
- Press Ctrl + Shift + Esc on your keyboard to open Windows Task Manager.
- Click on More details.

- Scroll down to Background processes section, and look for anything suspicious.
- Right-click and select Open file location.

- Go back to the process, right-click and pick End Task.

- Delete the contents of the malicious folder.
Step 3. Check program Startup
- Press Ctrl + Shift + Esc on your keyboard to open Windows Task Manager.
- Go to Startup tab.
- Right-click on the suspicious program and pick Disable.

Step 4. Delete virus files
Malware-related files can be found in various places within your computer. Here are instructions that could help you find them:
- Type in Disk Cleanup in Windows search and press Enter.

- Select the drive you want to clean (C: is your main drive by default and is likely to be the one that has malicious files in).
- Scroll through the Files to delete list and select the following:
Temporary Internet Files
Downloads
Recycle Bin
Temporary files - Pick Clean up system files.

- You can also look for other malicious files hidden in the following folders (type these entries in Windows Search and press Enter):
%AppData%
%LocalAppData%
%ProgramData%
%WinDir%
After you are finished, reboot the PC in normal mode.
Important steps to take before you begin malware removal
File encryption is one component of a ransomware infection, which may also include credential theft, persistence mechanisms, and lateral movement. However, it is important to understand that malware may perform various changes within a Windows operating system, including persistence, scheduled tasks, registry modifications, and security feature tampering.
IMPORTANT for those without backups! →
If you attempt to use security or recovery software immediately, you might permanently damage your files, and even a working decryptor then would not be able to save them.
Before you proceed with the removal instructions below, you should copy the encrypted files onto a separate medium, such as USB flash drive or SSD, and then disconnect them from your computer. The storage device should remain disconnected after copying to prevent accidental modification or deletion. Encrypted data itself does not contain active malicious code, but only the encrypted files—not executables or scripts—should be transferred.
The instructions below might initially seem overwhelming and complicated, but they are not difficult to understand as long as you follow each step in the appropriate order. This comprehensive free guide will help you to handle the malware removal and data recovery process correctly.
If you have any questions, comments, or are having troubles with following the instructions, please do not hesitate to contact us via the Ask Us section.
IMPORTANT! →
It is vital to eliminate malware infection from the computer fully before starting the data recovery process, otherwise ransomware might re-encrypt retrieved files from backups repeatedly.
Restore files using data recovery software
Since many users do not prepare proper data backups prior to being attacked by ransomware, they might often lose access to their files permanently. Paying criminals is also very risky, as they might not fulfill the promises and never send back the required decryption tool.
While this might sound terrible, not all is lost - data recovery software might be able to help you in some situations (it highly depends on the encryption algorithm used, whether ransomware managed to complete the programmed tasks, etc.). Since there are thousands of different ransomware strains, it is immediately impossible to tell whether third-party software will work for you.
Therefore, we suggest trying regardless of which ransomware attacked your computer. Before you begin, several pointers are important while dealing with this situation:
- Since the encrypted data on your computer might permanently be damaged by security or data recovery software, you should first make backups of it - use a USB flash drive or another storage.
- Only attempt to recover your files using this method after you perform a scan with anti-malware software.
Install data recovery software
- Download .
- Double-click the installer to launch it.

- Follow on-screen instructions to install the software.

- As soon as you press Finish, you can use the app.
- Select Everything or pick individual folders where you want the files to be recovered from.

- Press Next.
- At the bottom, enable Deep scan and pick which Disks you want to be scanned.

- Press Scan and wait till it is complete.

- You can now pick which folders/files to recover - don't forget you also have the option to search by the file name!
- Press Recover to retrieve your files.

Create data backups to avoid file loss in the future
From our report of Mar 2022 · not reviewed since
Mmuz ransomware is the threat that demands money for the possible decryption option
Mmuz cryptovirus is the file-lockers that uses army-grade encryption to create reasoning behind high money demands.
Cybercriminals behind the threat focus on these claims about the alleged decryption option, so people are more eager to pay the amount that is asked of them. However, all the .mmuz marked data can still remain locked and unreadable after the payment since the decryption is rarely happening. Even after the ransom is paid.
The fact that criminals demand money from people is a serious issue because it affects the machine further than just data locking. Ransomware can be considered one of the most dangerous cyber infections for this reason. Creators of the Mmuz file virus are financially motivated and use scare tactics. Paying, however, is never a good option.
Once the virus penetrates your computer, it can quickly spread through all of its systems and make your machine significantly affected. The user's behavior is what leads them into this problem, unfortunately. Threats use malicious macro files or links containing malware payloads that get included in emails. Malicious files can be attached to these deceptive messages when various misleading subject lines get used in various campaigns.
Mmuz file virus is belonging to the family of Djvu ransomware that is often using NBA game cracks, software licenses, or cracking packages to deliver these threats. The threat creators release these new versions of the malware and alter the code minimally to make it more unique.
The ransom note _readme.txt is the same for years now and these demands for payments of $980 in Bitcoin have never been changed. The slight alterations in emails and unique extensions are common. But the unfortunate fact is that versions coming out now are non-decryptable. That includes Mmuz virus and previous versions like Hfgd, Rguy, Uigd.
Criminals are extorting users by demanding ransom for the alleged file recovery. These criminals promise that they'll restore data on your infected computer in exchange for payment, but there's no guarantee when or if these tools will come.
Warning: This kind of cryptocurrency extortion has been going around long enough, so don't pay them any attention whatsoever.
The experts recommend staying away from criminals and do not consider paying them at any point. You need to remove Mmuz ransomware virus from your system, stop unwanted changes caused by cyber infections, and only then it is possible to recover files affected by the ransomware.
The virus is a strain of malware that has been hitting organizations across the world. It is not a great fact that the threat is not new. Itis advanced and more dangerous. Criminals claim to release the locked files if you pay them $980 or $490 in the first 72 hours.
The payment should be transferred in Bitcoin cryptocurrency, so it is easier to be undetected as criminals. They offer a 50% discount to anyone who contacts them in the first 72 hours and free test decryption. Do not fall for this.

From our report of Mar 2022 · not reviewed since
Decryption is determined by the usage of offline or online IDs
The family of these versions are relying on minimal changes and major amounts of threats released each week.
These criminals manage to run three or more virus pieces a week for a while. All versions rely on online IDs and make those extensions unique. Mmuz ransomware is one of the many versions that use online keys and makes files useless and not decryptable. However, you might still have options.
If your computer got infected with one of the Djvu variants, you should try using Emsisoft decryptor for Djvu/STOP. It is important to mention that this tool will not work for everyone - it only works if data was locked with an offline ID due to malware failing to communicate with its remote servers.
Even if your case meets this condition, somebody from the victims has to pay criminals, retrieve an offline key, and then share it with security researchers at Emsisoft. As a result, you might not be able to restore the encrypted files immediately.
Thus, if the decryptor says your data was locked with an offline ID but cannot be recovered currently, you should try later. You also need to upload a set of files - one encrypted and a healthy one to the company's servers before you proceed.
From here, there are three available outcomes:
- After pressing Download button, a small pop-up at the bottom, titled decrypt_STOPDjvu.exe should show up - click it.
- If User Account Control (UAC) message shows up, press Yes.
- Agree to License Terms by pressing Yes.
- After Disclaimer shows up, press OK.
- The tool should automatically populate the affected folders, although you can also do it by pressing Add folder at the bottom.
- Press Decrypt.
- "Decrypted!" will be shown under files that were decrypted successfully - they are now usable again.
- "Error: Unable to decrypt file with ID:" means that the keys for this version of the virus have not yet been retrieved, so you should try later.
- "This ID appears to be an online ID, decryption is impossible" - you are unable to decrypt files with this tool.


From our report of Mar 2022 · not reviewed since
Eliminate the threat
You can remove the infection by running tools with strong detection functions. or can help you with an infection like Mmuz ransomware.
The full system scan finds and eliminates any intruders related to the file virus. Make sure to clear the virus before you do anything regards to the encrypted data and file recovery.
Once a computer is infected with malware, its system is changed to operate differently. For example, an infection can alter the Windows registry database, damage vital bootup, and other sections, delete or corrupt DLL files, etc. Once a system file is damaged by malware, antivirus software is not capable of doing anything about it, leaving it just the way it is.
Not only can it fix virus damage after the infection, but it is also capable of removing malware that has already broken into the system thanks to several engines used by the program. Besides, the application is also capable of fixing various Windows-related issues that are not caused by malware infections, for example, Blue Screen errors, freezes, registry errors, damaged DLLs, etc.
- Download the application by clicking on the link above
- Click on the ReimageRepair.exe
- If User Account Control (UAC) shows up, select Yes
- Press Install and wait till the program finishes the installation process
- The analysis of your machine will begin immediately
- Once complete, check the results - they will be listed in the Summary
- You can now click on each of the issues and fix them manually


Report it and recover your files
Report it
Report the attack even if you do not expect the files back: insurers and banks ask for the report number, and police use the contacts in the note to link cases.
- United States
- FBI IC3 · FTC ReportFraud
- United Kingdom
- Report Fraud (formerly Action Fraud) · NCSC
- Australia
- ReportCyber (ASD)
- EU countries
- Europol: national reporting sites
Give the victim ID, the note and the date the files were encrypted. A business that holds personal data may also have to notify its data protection authority, in the EU within 72 hours.
Make the next attack harmless
Mmuz ransomware could only hurt the files that had no second copy, and the signs (files that end in .mmuz and no longer open) showed exactly which ones those were.
The 3-2-1 rule fixes that:
- three copies
- two media
- one disconnected
A practical version for a home PC: OneDrive or another cloud backup with version history, plus an external disk that you plug in once a week for File History and then unplug. Test a restore now and then by opening a few files from the backup on another device.
Details, schedules and what not to back up are in our 3-2-1 backup guide for Windows.
Do not let government spy on you
The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices.
Avoid any unwanted government tracking or spying by going totally anonymous on the internet.
You can choose a different location when you go online and access any material you want without particular content restrictions. You can easily enjoy internet connection without any risks of being hacked by using VPN.
Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.
Backup files for the later use, in case of the malware attack
Computer users can suffer from data losses due to cyber infections or their own faulty doings.
Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact - you can set this process to be performed automatically.
When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use for the data restoration process.
Questions about Mmuz ransomware
How do I open .mmuz files?
You cannot open them by renaming or with another program, because the content of files ending in .mmuz has been encrypted. The only ways back are a working decryptor for the family, or clean copies from elsewhere:
- OneDrive versions
- File History
- an offline backup drive
- Previous Versions if the ransomware did not delete them
Identify the family first by uploading the ransom note and one encrypted file to ID Ransomware or No More Ransom. Avoid websites and programs that promise to open any encrypted file; they do not work and some are scams.
Did Mmuz ransomware steal my files or passwords?
We do not know yet. Nothing published so far shows data theft by Mmuz ransomware, but the only confirmed sign is files that end in .mmuz and no longer open, which says nothing about what happened before. Many current ransomware attacks copy files or run a password stealer first, so it is wise to act as if they did.
From a clean device, change the passwords that were saved in the browsers on this PC, starting with e-mail and banking, sign out of all sessions and turn on two-step verification. Watch bank statements and account activity for the next few weeks.
Is there a free Mmuz ransomware decryptor?
We last checked on 7 October 2026, and for Mmuz ransomware no free decryptor is known. We check No More Ransom, which collects free tools from police and security companies, and the decryptor pages of the major antivirus vendors. A working decryptor exists only when the encryption has a flaw or the keys were leaked or seized.
Ignore sites and videos that offer a "Mmuz ransomware decryptor" for download or for a fee: these are usually scams or malware. Real decryptors are free and come from known security companies or law enforcement. Keep the encrypted files in case a tool appears later.
Should I pay the ransom?
We advise against it, and so do the FBI, Europol and national cyber agencies. Payment does not guarantee a working tool: some attackers never reply, some tools damage files, and some variants have no decryptor at all. Paying also funds further attacks and can make you a target again.
Before considering payment, try every recovery option in this guide and report the attack. Companies must involve their legal adviser and insurer, because payments to sanctioned groups can be illegal. If files are truly irreplaceable, store the encrypted copies and wait; decryptors sometimes appear later.
Can a data-recovery company decrypt my files for a fee?
Only if a decryptor already exists or the company pays the attackers for you. Some "ransomware recovery" services advertise that they can decrypt families with no known flaw; in practice they negotiate with the attackers and add their own fee. Others use the same free tools listed on No More Ransom.
Before you hire anyone, ask in writing how they will recover the files, whether they will contact the attackers and what happens if they fail. A legitimate service answers clearly. If a free decryptor exists for your family, you can run it yourself.
How did Mmuz ransomware get on my computer?
The way Mmuz ransomware spreads has not been documented yet, so look at your own recent activity. On home PCs, ransomware most often comes with cracked programs, game cheats, key generators and fake updates, or with an e-mail attachment that was opened. On business networks, attackers usually log in through Remote Desktop with a stolen or guessed password.
Think back to what was downloaded or installed in the days before files that end in .mmuz and no longer open, and check the Downloads folder and Installed apps sorted by date. Keep anything suspicious for your report, but do not run it again.
Is Mmuz ransomware the same as other ransomware with a similar name?
Not necessarily. Ransomware names come from the file extension, the note or a word in the code, so unrelated families often end up with similar names, and one family can appear under several names. The difference matters: a decryptor or advice for one family does not fit another and can damage files.
Compare the ending added to your files and the exact name of the note with the summary table at the top of this guide, then upload the note and one encrypted file to ID Ransomware from a clean device. If the result names another family, follow the guide for that family instead.
Should I open _readme.txt?
Reading it is fine if you open it in Notepad. A plain text _readme.txt cannot harm the PC. Be careful with notes in HTA or HTML format: double-clicking those runs them in a window that can contain scripts, so right-click and choose Open with > Notepad instead.
The note tells you the contact addresses, the claimed amount and the deadline. Do not visit links or write to the addresses from this PC. Use the note to identify the family and check for a free decryptor first.
My files got .mmuz overnight. What happened?
Ransomware often runs at night or when the PC is idle, so the encryption finishes before anyone notices. It usually entered earlier through a cracked program, a fake installer, an e-mail attachment or remote desktop with a weak password.
The .mmuz extension marks every file it reached. Start by disconnecting the PC from the network, then identify the family from the ransom note and one encrypted file, check for a decryptor, and look for copies in backups and OneDrive before you consider anything else.
Will Fortect remove Mmuz ransomware?
Fortect scans Windows for malware and unwanted programs and repairs the system files and settings they change, and its free scan shows what it finds on your PC before you decide anything.
For Mmuz ransomware, follow the plan above as well: the browser steps take back permissions and settings that no scanner treats as a threat, and uninstalling the program that brought it removes the source.
Run Microsoft Defender's full scan and, if anything was found, its offline scan as a second opinion. If the symptoms are gone after the plan and both scans are clean, there is nothing more to do.
Sources
- Cybereasons: Three Reasons Why You Should Never Pay Ransomware Attackers (read October 7, 2026)
- Threatpost: Email Campaign Spreads StrRAT Fake-Ransomware RAT (read October 7, 2026)
- Virusai: Virusai (read October 7, 2026)
- CISA: StopRansomware (read October 7, 2026)
- No More Ransom (read October 7, 2026)
