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  • Active
  • Severity: High
  • Ransomware
  • Windows
  • Verified · Mar 2022

How to remove Rguy ransomware

A step-by-step removal guide for affected devices. Follow the verified procedure below — most readers complete it in under 10 minutes.

Julie Splinters · Anti-malware specialist

Rguy ransomware is the threat coming for the commonly used files and users' money directly with the extortion method

Rguy ransomware

The infection of any malware creates major issues on the machine. Not all of them create symptoms. The infection can cause a number of problems, but there are no other symptoms otherwise when it comes to the Rguy file virus. When common files get locked those become marked using a .rguy extension, and then it is indicated that the file-locking is done. The process is followed by the money delivered via text messages on machines infected by this malware.

The Rguy ransomware virus is contacting the victims with a ransom note that promises the payment is a way to obtain decryption tools. The _readme.txt file is placed in various places for users to find and believe those clams. The hackers behind this crime are asking for Bitcoin and promise that this is the only option for anyone with encoded data.

Cyber extortionists are relying on scaring tactics and false claims about possible decryption methods to make people more eager for a quick payment. They offer 50% off if they contact criminals in the first 72 hours. Even though experts[1] recommend staying away from these types altogether.

Name Rguy ransomware
Type Cryptovirus, file-locker
Family STOP virus/ Djvu ransomware
Extension .rguy
Distribution Files with malware payload get attached to emails, software cracking tools, game cheats
Ransom note _readme.txt
Ransom amount $490/ $980
Contact details support@sysmail.ch, supportsys@airmail.cc 
Elimination Anti-malware tools like SpyHunterCombo Cleaner or MalwarebytesMalwarebytes are the best for this job because threats can be easily detected and removed
Repair Infection affects more than documents or images, you need to run FortectIntego for the virus damage elimination and system corruption repair

Rguy file virus spreads around silently and quickly, so the infection isn't noticed once it's infiltrating your machine. The threat focuses on locking files because that gives them access to money demands. However, the infection also alters particular system features and, programs, functions of the computer to keep the virus persistent and avoid easy file recovery.

Crypto-extortionists are becoming more prevalent in the cryptocurrency world. These criminals promise users that they'll restore data on your infected computer for payment, but there is no guarantee when or if these tools will come. There are additional issues related to the distribution and activities because the ransomware can be related to other malware and distributed using trojans, for example.[2]

The ransom note reads:

ATTENTION!

Don't worry, you can return all your files!
All your files like pictures, databases, documents and other important are encrypted with strongest encryption and unique key.
The only method of recovering files is to purchase decrypt tool and unique key for you.
This software will decrypt all your encrypted files.
What guarantees you have?
You can send one of your encrypted file from your PC and we decrypt it for free.
But we can decrypt only 1 file for free. File must not contain valuable information.
You can get and look video overview decrypt tool:
hxxps://we.tl/t-XG8CpMbJwj
Price of private key and decrypt software is $980.
Discount 50% available if you contact us first 72 hours, that's price for you is $490.
Please note that you'll never restore your data without payment.
Check your e-mail “Spam” or “Junk” folder if you don't get answer more than 6 hours.

To get this software you need write on our e-mail:
support@sysmail.ch

Reserve e-mail address to contact us:
helprestoremanager@airmail.cc

Dealing with the Rguy ransomware virus

Removing this nasty program is critical for data recovery as there are very limited options available to help with these cases. Ignoring the money demands is the first step, then you should move to elimination options and system clearing. Making sure that what has been lost will never be restored or recovered by the virus.

Ransomware can repeat the file-locking after procedures if not fully terminated. Other alternatives for the Rguy ransomware decryption, since there are no official tools include relying on backups and third-party tools which may come in handy during times like these. But they're not perfect either since all depends entirely upon how far gone the infection.

Rguy file virus has been associated with the known Djvu ransomware family that may have stealthily spread around for years. This pesky program will show up on your computer screen without anyone realizing what happened- until you see these markers at end of an original name of files.

Rguy file virus

The latest version of the ransomware is coming after 400 other threats in its family. It's one out many versions which don't seem too altered from previous ones, and you can expect the same old text with demands for money. The slight alteration means that variants remain not decryptable for years.

For instance – instead of relying on just offline ids like versions before August 2019, these new variants like Rguy ransomware rely heavily on online IDs that keep the decryption options limited. A key like this is unique for each device, even when affected by the same variant. Users need to get each decryption key for the full file recovery.

Decryption for some of the .rguy files is possible

If your computer got infected with one of the Djvu variants, you should try using Emsisoft decryptor for Djvu/STOP. It is important to mention that this tool will not work for everyone – it only works if data was locked with an offline ID due to malware failing to communicate with its remote servers.

Even if your case meets this condition, somebody from the victims has to pay criminals, retrieve an offline key, and then share it with security researchers at Emsisoft. As a result, you might not be able to restore the encrypted files immediately. Thus, if the decryptor says your data was locked with an offline ID but cannot be recovered currently, you should try later. You also need to upload a set of files – one encrypted and a healthy one to the company's servers before you proceed.

  • Download the app from the official Emsisoft website.
  • After pressing Download button, a small pop-up at the bottom, titled decrypt_STOPDjvu.exe should show up – click it.
  • If User Account Control (UAC) message shows up, press Yes.
  • Agree to License Terms by pressing Yes.

  • After Disclaimer shows up, press OK.
  • The tool should automatically populate the affected folders, although you can also do it by pressing Add folder at the bottom.
  • Press Decrypt.

Removing the infection

Rguy ransomware comes from the family that has been known for being one of the most stubborn types out there. It not only releases various files with its payload and then attaches itself to processes in order to make sure everything runs smoothly. Virus relies on locking down important functions on your machine and leads to damage in system file folders too.

They can damage important data or programs, and you might think paying the ransom would get rid of them, but no. This is because there's never any guarantee that this will work either way – especially if your computer has been infected with something more than ransomware. The only solution here is Rguy ransomware removal.

To make things easier on yourself: use anti-malware tools immediately before anything happens, so tools can block the infection before these issues even occur. If that is not the case already – rely on AV detection engines and security software fully. 

SpyHunterCombo Cleaner or MalwarebytesMalwarebytes have shown high detection rates[3] when it comes to removing ransomware like Rguy file virus, which means that this option is successful at helping people deal with these threats. The sooner you remove the threat from your system, the faster you can move to file recovery.

Dealing with virus damage

Threats like this create serious issues. If a computer is infected with malware, its system is changed to operate differently. For example, an infection can alter the Windows registry database, damage vital bootup, and other sections, delete or corrupt DLL files, etc.

Once a system file is damaged by malware, antivirus software is not capable of doing anything about it, leaving it just the way it is. Consequently, users might experience performance, stability, and usability issues, to the point where a full Windows reinstallation is required.

Therefore, we highly recommend using a one-of-a-kind, patented technology of FortectIntego repair. Not only can it fix virus damage after the infection, but it is also capable of removing malware that has already broken into the system thanks to several engines used by the program. Besides, the application is also capable of fixing various Windows-related issues that are not caused by malware infections, for example, Blue Screen errors, freezes, registry errors, damaged DLLs, etc.

  • Download the application by clicking on the link above
  • Click on the ReimageRepair.exe
    Reimage download
  • If User Account Control (UAC) shows up, select Yes
  • Press Install and wait till the program finishes the installation processReimage installation
  • The analysis of your machine will begin immediatelyReimage scan
  • Once complete, check the results – they will be listed in the Summary
  • You can now click on each of the issues and fix them manually
  • If you see many problems that you find difficult to fix, we recommend you purchase the license and fix them automatically.Reimage results

By employing FortectIntego, you would not have to worry about future computer issues, as most of them could be fixed quickly by performing a full system scan at any time. Most importantly, you could avoid the tedious process of Windows reinstallation in case things go very wrong due to one reason or another.

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