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The Needed Font Wasn’t Found. How to remove? (Uninstall guide)

removal by Olivia Morelli - - | Type: Malware
12

Be aware of misleading “The Needed Font Wasn't Found” alerts

Screenshot of The Needed Font Wasn't Found

The Needed Font Wasn't Found is fake alert delivered by adware. The fraudulent notification claims that “Chrome Font Pack” is obsolete. For this reason, the website cannot be loaded correctly. In order to solve the problem, users are asked to install a particular extension and needed font pack. However, it's a non-existent problem[1] and doing that is not recommended.

This fake Chrome error message appears on the corrupted website that has unreadable characters instead of normal text. Typically redirects to The Needed Font Wasn't Found scam website are triggered by an adware program. This potentially unwanted program (PUP) might sneak into the device in the software bundle.

The ad-supported application starts delivering increased amount of pop-ups and redirects to the bogus website that opens a fake error message:

The needed font wasn't found
The web page you are trying to load is displayed incorrectly, because your is obsolete. To fix this error and display the text, you have to install the browser extension, bundled with up to date
Manufacturer: Google Inc. All Rights Reserved
Installed version: Chrome Font Pack 51.2.5284
Latest version: Chrome Pack 53.0.2785

The “Download” button might hide numerous different Chrome extensions, such as MP3 Search Engine or HD Video Search Tool. It seems that the Needed Font Wasn't Found virus is used for promoting questionable browser add-ons that might work as adware, browser hijackers or even malware.

This scam is similar to “The Mercury Text Font Was Not Found,” “The ArialText font was not found,” “The HoeflerText font wasn’t found” scams that were used for distributing malicious programs.[2] Even though the latter hoax does not spread malware at the moment, you should tolerate these redirects. Thus, remove The Needed Font Wasn't Found adware from the device immediately.

The quickest method to get rid of redirects to the scam website is to use reputable anti-malware/anti-spyware and run a full system scan. Reimage or another security program will complete The Needed Font Wasn't Found removal within several minutes.

The adware spreads in software packages

Adware which is responsible for spreading The Needed Font Wasn't Found malware is being distributed with various free programs that you can download from file-sharing websites. When you download freeware or shareware, you have to make sure that you are installing only the needed program.

To do so, you have to follow these security tips prepared by No Virus[3] specialists:

  • Opt for “Advanced” or “Custom” installation settings instead of “Recommended” or “Quick.”
  • Read Terms of Use and Privacy Policy before installing the program.
  • Follow installation wizard carefully and remove ticks from pre-selected “optional downloads.”

However, if you experienced The Needed Font Wasn't Found hijack, it most likely to happen because you relied on “Quick” installation setup or rushed to click “Next” button in “Advanced” installation wizard. You should be more careful next time!

Getting rid of The Needed Font Wasn't Found malware

In order to remove The Needed Font Wasn't Found pop-ups, you have to find and uninstall adware from the computer. It may have arrived in the forms of a program that was installed on the computer or as a browser extension. Thus, you have to investigate the system to get rid of all these entries.

You can follow manual The Needed Font Wasn't Found removal guide that we provided at the end of the article. However, you can switch to the automatic elimination method and speed up the process.

You can remove The Needed Font Wasn’t Found automatically with a help of one of these programs: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus, Malwarebytes Anti Malware. We recommend these applications because they can easily delete potentially unwanted programs and viruses with all their files and registry entries that are related to them.

We might be affiliated with any product we recommend on the site. Full disclosure in our Agreement of Use. By Downloading any provided Anti-spyware software to remove The Needed Font Wasn’t Found you agree to our privacy policy and agreement of use.
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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall The Needed Font Wasn’t Found. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.
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Manual The Needed Font Wasn’t Found Removal Guide:

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove The Needed Font Wasn’t Found from Windows systems

Follow the instructions attentively to uninstall all components related to the adware. Once it's done, follow further instructions how to clean web browsers as well.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall The Needed Font Wasn’t Found and related programs
    Here, look for The Needed Font Wasn’t Found or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove The Needed Font Wasn’t Found from Mac OS X system

These instructions will help you to fix the problem with redirects to bogus website.

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for The Needed Font Wasn’t Found or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove The Needed Font Wasn’t Found from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for The Needed Font Wasn’t Found and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete The Needed Font Wasn’t Found removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove The Needed Font Wasn’t Found from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, The Needed Font Wasn’t Found should be removed from your Microsoft Edge browser.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove The Needed Font Wasn’t Found from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select The Needed Font Wasn’t Found and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete The Needed Font Wasn’t Found removal. Click on 'Reset Firefox' button for a couple of times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove The Needed Font Wasn’t Found from Google Chrome

Open Chrome's extensions and attentively look through the list. Uninstall all suspicious add-ons that might be responsible for “The Needed Font Wasn't Found” scam. Once it's done, reset the browser to delete tracking cookies.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select The Needed Font Wasn’t Found and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete The Needed Font Wasn’t Found removal. Click on 'Reset' button to complete your removal
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove The Needed Font Wasn’t Found from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for The Needed Font Wasn’t Found or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete The Needed Font Wasn’t Found removal process. Select all options and click on 'Reset' button
After uninstalling this potentially unwanted program (PUP) and fixing each of your web browsers, we recommend you to scan your PC system with a reputable anti-spyware. This will help you to get rid of The Needed Font Wasn’t Found registry traces and will also identify related parasites or possible malware infections on your computer. For that you can use our top-rated malware remover: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware.

About the author

Olivia Morelli
Olivia Morelli - Ransomware analyst

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