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Remove The Needed Font Wasn’t Found (Simple Removal Guide) - Tutorial

removal by Olivia Morelli - - | Type: Malware

Be aware of misleading “The Needed Font Wasn't Found” alerts

Screenshot of The Needed Font Wasn't Found

The Needed Font Wasn't Found is fake alert delivered by adware. The fraudulent notification claims that “Chrome Font Pack” is obsolete. For this reason, the website cannot be loaded correctly. In order to solve the problem, users are asked to install a particular extension and needed font pack. However, it's a non-existent problem[1] and doing that is not recommended.

This fake Chrome error message appears on the corrupted website that has unreadable characters instead of normal text. Typically redirects to The Needed Font Wasn't Found scam website are triggered by an adware program. This potentially unwanted program (PUP) might sneak into the device in the software bundle.

The ad-supported application starts delivering increased amount of pop-ups and redirects to the bogus website that opens a fake error message:

The needed font wasn't found
The web page you are trying to load is displayed incorrectly, because your is obsolete. To fix this error and display the text, you have to install the browser extension, bundled with up to date
Manufacturer: Google Inc. All Rights Reserved
Installed version: Chrome Font Pack 51.2.5284
Latest version: Chrome Pack 53.0.2785

The “Download” button might hide numerous different Chrome extensions, such as MP3 Search Engine or HD Video Search Tool. It seems that the Needed Font Wasn't Found virus is used for promoting questionable browser add-ons that might work as adware, browser hijackers or even malware.

This scam is similar to “The Mercury Text Font Was Not Found,” “The ArialText font was not found,” “The HoeflerText font wasn’t found” scams that were used for distributing malicious programs.[2] Even though the latter hoax does not spread malware at the moment, you should tolerate these redirects. Thus, remove The Needed Font Wasn't Found adware from the device immediately.

The quickest method to get rid of redirects to the scam website is to use reputable anti-malware/anti-spyware and run a full system scan. Reimage Reimage Cleaner Intego or another security program will complete The Needed Font Wasn't Found removal within several minutes.

The image of The Needed Font Wasn't Found scamThe Needed Font Wasn't Found is a fake alert that asks to install non-existent font pack to view the content on the website.

The adware spreads in software packages

Adware which is responsible for spreading The Needed Font Wasn't Found malware is being distributed with various free programs that you can download from file-sharing websites. When you download freeware or shareware, you have to make sure that you are installing only the needed program.

To do so, you have to follow these security tips prepared by No Virus[3] specialists:

  • Opt for “Advanced” or “Custom” installation settings instead of “Recommended” or “Quick.”
  • Read Terms of Use and Privacy Policy before installing the program.
  • Follow installation wizard carefully and remove ticks from pre-selected “optional downloads.”

However, if you experienced The Needed Font Wasn't Found hijack, it most likely to happen because you relied on “Quick” installation setup or rushed to click “Next” button in “Advanced” installation wizard. You should be more careful next time!

Getting rid of The Needed Font Wasn't Found malware

In order to remove The Needed Font Wasn't Found pop-ups, you have to find and uninstall adware from the computer. It may have arrived in the forms of a program that was installed on the computer or as a browser extension. Thus, you have to investigate the system to get rid of all these entries.

You can follow manual The Needed Font Wasn't Found removal guide that we provided at the end of the article. However, you can switch to the automatic elimination method and speed up the process.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove The Needed Font Wasn’t Found, follow these steps:

Get rid of The Needed Font Wasn’t Found from Windows systems

Follow the instructions attentively to uninstall all components related to the adware. Once it's done, follow further instructions how to clean web browsers as well.

To remove The Needed Font Wasn’t Found from Windows 10/8  machines, please follow these steps:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 1
  3. From the list, find entries related to The Needed Font Wasn’t Found (or any other recently installed suspicious program).
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK.Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Erase The Needed Font Wasn’t Found from Mac OS X system

These instructions will help you to fix the problem with redirects to bogus website.

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove The Needed Font Wasn’t Found from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for The Needed Font Wasn’t Found-related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove The Needed Font Wasn’t Found, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to The Needed Font Wasn’t Found and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the The Needed Font Wasn’t Found-related entries.Uninstall from Mac 2

Uninstall The Needed Font Wasn’t Found from Internet Explorer (IE)

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for The Needed Font Wasn’t Found and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete The Needed Font Wasn’t Found removal.Reset Internet Explorer

Delete The Needed Font Wasn’t Found from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the The Needed Font Wasn’t Found-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Remove The Needed Font Wasn’t Found from Mozilla Firefox (FF)

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select plugins that are related to The Needed Font Wasn’t Found and click Remove.Remove extensions from Firefox

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear.Clear cookies and site data from Firefox

In case The Needed Font Wasn’t Found did not get removed after following the instructions above, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox – this should complete The Needed Font Wasn’t Found removal.Reset Firefox 2

Eliminate The Needed Font Wasn’t Found from Google Chrome

Open Chrome's extensions and attentively look through the list. Uninstall all suspicious add-ons that might be responsible for “The Needed Font Wasn't Found” scam. Once it's done, reset the browser to delete tracking cookies.

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to The Needed Font Wasn’t Found by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

If the above-methods did not help you, reset Google Chrome to eliminate all the The Needed Font Wasn’t Found-components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings to complete The Needed Font Wasn’t Found removal.Reset Chrome 2

Get rid of The Needed Font Wasn’t Found from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension related to The Needed Font Wasn’t Found and select Uninstall.Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History.Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches.Reset Safari

Do not let government spy on you

The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices. Avoid any unwanted government tracking or spying by going totally anonymous on the internet. 

You can choose a different location when you go online and access any material you want without particular content restrictions. You can easily enjoy internet connection without any risks of being hacked by using Private Internet Access VPN.

Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Olivia Morelli
Olivia Morelli - Ransomware analyst

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