Severity scale:  
  (62/100)

“The Mercury Text Font Was Not Found” virus. How to remove? (Uninstall guide)

removal by Gabriel E. Hall - - | Type: Malware
12

“The Mercury Text Font Was Not Found” scam hits the Web

“The Mercury Text Font Was Not Found” virus operates as another browser malware which tries to lure visitors into downloading the ttf.js[1] file. This social engineering assault targets legitimate sites and corrupts their web code.

As a result, users do not see the original content but instead the collection of unreadable files. In order to make the page readable again, visitors are urged to enable the font. However, such action might result in the infection of ransomware or another complex malware. The infection was found on lcmarkets.com.au. At the moment, the site is restored and safe to use.

The infection is identical to several scams appeared before:

The “HoeflerText” wasn’t found
The “Roboto Condensed” font was not found
The ArialText font was not found

All these alerts contain the same design. They target Chrome and Firefox users. The predecessor of these social engineering attacks is regarded to be the “HoeflerText wasn’t found” scam[2]. It appeared at the beginning of this year. At that time, the scam delivered a much more ominous content – Spora ransomware.

Later on, this scam was used to deliver Panda Banker and Zeus virus versions. Other variations of this attack, “Roboto Condensed” font “The ArialText font”, do not seem to be affiliated with any particular ransomware, though some suspected that ArialText scam might have been spreading Cerber ransomware.

Taking into account these malvertising campaigns, “The Mercury Text Font Was Not Found” alerts should be taken with care. It urges you to download ttf.js file from bmooc.net site[2]. Later on, it will extract and drop winhost.exe file which mat take approximately 3MB space on a disc.

Considering these aspects, do not enable the extension, In case you accidentally did, remove “The Mercury Text Font Was Not Found” virus right away. Reimage or Malwarebytes Anti Malware or another malware elimination tool might come in handy. Below you will find more information on “The Mercury Text Font Was Not Found” removal. It would be useful to discuss its distribution campaigns to avoid such scams.

Foisting malware in legitimate sites

Distributing malware from compromised domains remains to be a popular trend. In addition, fraudsters take higher risk to break into legitimate sites and place their malicious content. After the resent case of Zeus Panda virus when felons exploited Google search results’ functionality to mislead users to corrupted domains[3], hacking legitimate websites is becoming a frequent phenomenon.

In order to escape “The Mercury Text Font Was Not Found” hijack or similar browser scam, keep your browser up-to-date and scan it with an updated anti-virus as well as malware elimination tool. They will reduce the chances significantly.
However, since everyone may fall victim to a similar attack, try accessing your wanted online destination via a different browser, e.g., Microsoft Edge or Safari. Such malvertising campaigns are often oriented at Chrome and Firefox users. 

Finally, in case the website does not display the content, you will see respective notifications “this site can’t be reached” or similar well-known error message. No fonts or extensions are required to display the content. If you run into a similar one, cancel the page and clean your browser.

Remove “The Mercury Text Font Was Not Found” scam

If you cannot access your wanted website and see The Mercury Text Font Was Not Found virus message instead, you might want to reset browser settings. Further instructions are delivered below. They will also help you remove “The Mercury Text Font Was Not Found” virus scripts.

In case you accidentally enabled the offered extension, cleaning the browser will not be sufficient. You will also need to reboot winhost.exe and other associated elements. In that case, reboot the PC in Safe Mode and launch a security application. After you login back to normal mode, inspect your Task Manager for any unusual tasks possible draining CPU usage. You might also repeat the scan. These steps should complete “The Mercury Text Font Was Not Found” removal.

You can remove “The Mercury Text Font Was Not Found” automatically with a help of one of these programs: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus, Malwarebytes Anti Malware. We recommend these applications because they can easily delete potentially unwanted programs and viruses with all their files and registry entries that are related to them.

We might be affiliated with any product we recommend on the site. Full disclosure in our Agreement of Use. By Downloading any provided Anti-spyware software to remove “The Mercury Text Font Was Not Found” virus you agree to our privacy policy and agreement of use.
do it now!
Download
Reimage (remover) Happiness
Guarantee
Download
Reimage (remover) Happiness
Guarantee
Compatible with Microsoft Windows Compatible with OS X
What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall “The Mercury Text Font Was Not Found” virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.
Press mentions on Reimage

Manual “The Mercury Text Font Was Not Found” virus Removal Guide:

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “The Mercury Text Font Was Not Found” from Windows systems

The Mercury Text Font Was Not Found prefers targeting Chrome and Firefox users. Even if you got redirected to the compromised web page at least once, choose the removal guidelines for your browser and follow them carefully, You might need to reset the settings.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs).Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall “The Mercury Text Font Was Not Found” and related programs
    Here, look for “The Mercury Text Font Was Not Found” or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove “The Mercury Text Font Was Not Found” from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete 'http://isearch.babylon.com...' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “The Mercury Text Font Was Not Found” from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for “The Mercury Text Font Was Not Found” or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash.Click on every malicious entry and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “The Mercury Text Font Was Not Found” from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for “The Mercury Text Font Was Not Found” and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete “The Mercury Text Font Was Not Found” removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “The Mercury Text Font Was Not Found” virus from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, “The Mercury Text Font Was Not Found” should be removed from your Microsoft Edge browser.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “The Mercury Text Font Was Not Found” from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select “The Mercury Text Font Was Not Found” and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete “The Mercury Text Font Was Not Found” removal. Click on 'Reset Firefox' button for a couple of times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “The Mercury Text Font Was Not Found” from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select “The Mercury Text Font Was Not Found” and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete “The Mercury Text Font Was Not Found” removal. Click on 'Reset' button to complete your removal
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “The Mercury Text Font Was Not Found” from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for “The Mercury Text Font Was Not Found” or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by “The Mercury Text Font Was Not Found”, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete “The Mercury Text Font Was Not Found” removal process. Select all options and click on 'Reset' button
After uninstalling this potentially unwanted program (PUP) and fixing each of your web browsers, we recommend you to scan your PC system with a reputable anti-spyware. This will help you to get rid of “The Mercury Text Font Was Not Found” registry traces and will also identify related parasites or possible malware infections on your computer. For that you can use our top-rated malware remover: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware.

About the author

Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

If this free removal guide helped you and you are satisfied with our service, please consider making a donation to keep this service alive. Even a smallest amount will be appreciated.

Contact Gabriel E. Hall
About the company Esolutions

References