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Remove YahLover.worm virus (Tech Support Scam) - May 2020 update

removal by Gabriel E. Hall - - | Type: Malware

YahLover.worm pop-up is a bogus alert that tries to make users spend money on fake tech support services

YahLover.worm fake alert

YahLover.worm is a non-existent virus name that malicious actors came up with to use in a scam scheme. The fraudulent pop-up might show up on Google Chrome, Mozilla Firefox, Safari, or another web browser unexpectedly. In the background, users will also see a seemingly legitimate Google-type browser waning that alerts about malware or phishing danger. In the meantime, the alert will inform you that the computer was infected with a YahLover.worm virus and that a personal information leak is almost inevitable.

However, YahLover.worm virus pop-up is a tech support scam[1] that should never be trusted, as the message is simply a web page shown within the browser. Once the provided number is called, threat actors will attempt to extort money from victims in various ways or infect their machines with keylogging or other info-stealing malware.

Name YahLover.worm
Type Tech support scam (might be related to adware infection) 
Infiltration  Adware is typically distributed via software bundles, although can also be installed via fake update prompts, attractive ad offers, and similar deceptive methods  
Infection symptoms
  • Pop-ups, deals, offers, promotions, coupons, in-text links, and other ads appear on all visited sites
  • Unknown extensions or apps installed on the computer
  • Web browser becomes slower and sometimes prevents navigation to certain places
  • Unknown processes running in the background 
  • Homepage, new tab URL and the search engine of the web browser altered
  • Search results are filled with sponsored ads and promotional links, etc.
Scam traits Users will see a pop-up message that displays a notification about an alleged computer infection that leaks sensitive user data. In the background, users will see a red-colored page which is meant to evoke feelings of anxiety about an imminent danger
Risk factors Financial losses after calling the provided number, malware infections, personal data exposure to malicious parties, identity theft, increased telephone bill, etc.
Removal  To eliminate adware, perform a full system scan with a reputable security tool or follow our manual guide below 
System fix To eliminate virus damage on the system, scan it with Reimage Reimage Cleaner Intego 

While you can encounter YahLover.worm notification on a random website by accident, frequent appearances of bogus websites and ads might indicate adware infection on Mac or another operating system. When such an infection infiltrates the system, it hijacks the web browser and starts causing fake alerts.

Similarly to You Have A ZEUS Virus scamWindows Detected ZEUS Virus scam or Windows Defender Alert: Zeus Virus, this infection scam seeks to scare you into thinking that your computer is infected with the banking virus and that the only way to fix it is to dial a special number and reach for some “reputable” technicians. In reality, the only ones that you can reach are scammers.

Pop-up window titles of such fake alerts vary. However, the most popular of them are RDN/YahLover.worm!055BCCAC9FEC infection and rdn/yahlover.worm 055bccac9fec infection notifications. They both suggest dialing 1-844-592-9882, 1-800-214-7440, or similar numbers to get technical help.[2]

On the one hand, the felons did a good job by forging a legitimate browser‘s alert. Interestingly, that phone number varies each time, which suggests the scale of this scam.

What is more, the scam may prevent you from leaving this page. However, you can cancel it by choosing “Prevent this page from creating additional dialogues.” After that, we highly recommend you to remove YahLover.worm fake alert and programs (malware) which are related to it.

Despite its name, which falsely claims to be a computer worm, the notification has nothing to do with malware infection (although adware is sometimes considered malicious by some security researchers). Therefore, YahLover.worm removal is not necessary, as such a virus simply does not exist. What is necessary tho is terminating adware from the computer as we explain below, resetting the installed web browsers, and then using Reimage Reimage Cleaner Intego to fix potential damage done to the system.

YahLover.worm virus
YahLover.worm urges victims to call the number ASAP.

Recently, tech support scams have become more active than ever[3] and there is no surprise why. In the age of informational technologies, personal data has become one of the most valued things. The idea of losing it may seem more terrifying than the fact itself. Likewise, such sentiments are the perfect inspiration resource for crooks.

The creators of YahLover.worm have been trying to scare netizens with a virus infecting their systems and stealing personal information.[4] If you are one of their victims, you should notice such misleading alert on your Safari or other web browser:

RDN/YahLover.worm!055BCCAC9FEC Infection
*************************************************
Call Technical Support Immediately at 1-800-214-7440
The following data will be compromised if you continue:
1. Passwords
2. Browser History
3. Credit Card Information
This virus is well known for complete identity and credit card theft. Further action through this computer or any computer on the network will reveal private information and involve serious risks.
Call Technical Support Immediately at 1-800-214-7440

Less proficient computer users might be horrified with such a message and dash off to call the number given in the report. In this case, you can be tricked into losing hundreds of dollars for supposed tech support.

Once the scammer notices that the victim is inexperienced PC user, he/she usually tries to connect to the system remotely and shows the alleged competence by launching Command Prompt or Powershell. Users might fall into such a scam and transfer the money for the supposed technical assistance.

While some scammers remove the “virus” to withdraw pop-up from the computer, other felons leave a “farewell gift” – ransomware or another virus. In this relation, YahLover.worm infection scam may not behave so aggressively, but its presence should not be ignored.

The distribution peculiarities of this tech support scam

The majority of tech support scams are spread via corrupted websites and poorly protected web pages. Likewise, if you tend to download programs and use services promoted in pirated domains, you might be redirected to the website monitored by the scammers, and then, enjoy the unpleasant effects of adware hijack.

Luckily, this adware does not possess a sophisticated technical structure, so it will not be difficult to deal with it. However, its termination process will require your attention.

RDN/YahLover.worm scam
RDN/YahLover.worm is a full name that threat actors use to make users believe that their systems are infected with malware and call the provided number

Terminate adware that shows fake YahLover.worm alerts

Reliable security software can easily take care of YahLover.worm removal. In fact, you need to find all adware-type programs that could be related to this scam. For that, you need to install one of the tools that are given below and update it before you start the system scan The software usually takes from 5 to 20 minutes to scan the device and remove YahLover.worm virus scam.

It is modified adware, so we highly recommend thinking twice before using manual guidelines. If you are willing to use them, it would be better that you combined manual and automatic removal options. The below-shown instructions display how to reset the browser.

YahLover.worm scam reminds you of a general truth that your safety and the confidentiality of your data greatly depend on your awareness and cautiousness as well[5].

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove YahLover.worm virus, follow these steps:

Delete YahLover.worm from Windows systems

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall YahLover.worm and related programs
    Here, look for YahLover.worm or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove YahLover.worm from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete 'http://isearch.babylon.com...' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

Get rid of YahLover.worm from Mac OS X system

To remove RDN/YahLover.worm!055BCCAC9FEC fake alert from macOS, you should find all questionable programs that you can hardly remember installing. We highly recommend removing them to fix the system.

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for YahLover.worm or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Eliminate YahLover.worm from Google Chrome

To get rid of YahLover.worm! scam on Chrome, you need to reset this web browser by following these steps.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select YahLover.worm and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete YahLover.worm removal. Click on 'Reset' button to complete your removal

Uninstall YahLover.worm from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for YahLover.worm and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete YahLover.worm removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Erase YahLover.worm virus from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, YahLover.worm should be removed from your Microsoft Edge browser.

Remove YahLover.worm from Mozilla Firefox (FF)

To fix the Firefox browser, make sure you reset this browser. This is the easiest way to disable this fake alert from appearing.

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select YahLover.worm and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete YahLover.worm removal. Click on 'Reset Firefox' button for a couple of times

Delete YahLover.worm from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for YahLover.worm or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by YahLover.worm, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete YahLover.worm removal process. Select all options and click on 'Reset' button

About the author

Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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