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“Windows Detected ZEUS Virus” Tech support scam. How to remove? (Uninstall guide)

removal by Jake Doevan - - | Type: Adware
12

Zeus virus returns in “Windows Detected ZEUS virus” scam

The image displaying Windows Detected ZEUS scam messages

“Windows Detected ZEUS virus” is a fake alert which is almost identical to “You have a Zeus virus” and “Windows Defender Alert: Zeus Virus” scams. This message seeks to convince unaware users that they are infected with the notorious Zeus virus. If you have ever heard about it, you can be scared after hearing its name because this trojan horse had been used to steal people's sensitive information.

Fortunately, Zeus virus[1] is no longer existent. After being discovered in 2012, this botnet was finally detected and taken down in 2016.[2] However, security experts have already reported about discovering two different viruses that are based on the same code – Zeus Panda virus and Terdot.

The idea of using Zeus name in “Windows Detected ZEUS virus” scam is quite obvious. This scary name is expected to help hackers trick users into calling the special number to connect to “Microsoft security experts.” The aim of such calls is to wheedle out their money by signing them up for various services[3].

Note that crooks have been changing the body and the telephone number of “Windows Detected ZEUS virus” message quite often, so you may find similar alerts on your browser. However, at the moment of writing ,”Zeus virus detected” scam asks you to call +1-866-625-5558 number to solve the problem. The supposed Microsoft technicians will help you remove the malware.

The fake alert reads: 

[page name] says:
****Don't Restart Your Computer****

Windows Detected ZEUS Virus. The Infections detected, indicate some recent downloads on the computer which in turn has created problems on the computer.

Call Microsoft support +1-866-625-5558 and share this code B2957E to the Agent to Fix This.

******************************************
A Suspicious Connection Was Trying to Access Your Logins, Banking Details & Tracking Your Internet Activity.

Security Centre & Firewall Services are Disabled, Error code 0x8007042c

Your TCP Connection Was Blocked by Your Firewall. Your Accounts May be Suspended Until You Take an Action.

The most interesting fact is that this fake alert message has also been noticed on Mac operating systems. If we would take into account that the real Zeus trojan was originally created for Windows operating system only, you should be quite calm about your logins and similar credentials after seeing “Zeus virus detected on Mac” scam on your Mac's desktop.[4]

If you want to get rid of this scam, you need to find an adware-type virus on your computer. Mostly, it spreads bundled with freeware and can infiltrate the system unnoticed. That's why we highly recommend using automatic removal option to remove Windows Detected ZEUS virus scam completely. In this case, try using Reimage.

Analyzing this scam further, it becomes obvious that it is quite average. The message contains statements that are completely ridiculous. Also, it is displayed while you are browsing the Internet, what is a total nonsense because Windows  notifications do not occupy the browsers. 

Moreover, “Windows Detected ZEUS virus” seems to be generated by a botnet sending out these scam alerts to multiple infected web browsers. The message contains a special code. e.g. “G3468D”, serving as the indicator of the victim.

Needless to say that you should simply exit this scam message[5]. For that, click on the below button “Prevent this page from creating additional dialogues.” After that, you should fix your browser by following manual instructions or let malware elimination tool to take care of Windows Detected ZEUS virus removal. It will clean any remaining scripts and hidden files which trigger these alerts.

Do not get tempted to call the indicated number as you can only lose money and grant remote access to fraudsters to your computer. In that case, they might drop a real virus which then causes significantly more problems.

New shades of Zeus virus scam (2017 version)

Unprotected system, outdated browser, and tendency to visit illegal movie streaming or gambling websites can increase the probability of running into Windows Detected ZEUS virus scam. On the other hand, even if you are quite cautious, you might still run into this scam.

Luckily, this adware-type scam does not pose a huge threat to the device. However, regular alerts of such type should concern you. In that case, check whether the system is not infected with more exquisite malware. The fraudsters of this scam often inject a specific code in respective domains.

Likewise, it would be wiser to review your daily visited domains. If they get crowded with multiple flashy ads, it suggests that the domain relies on the support of third parties. More sophisticated tech support scams work via exploit kits so in order to lower the risk of the encounter, run regular scans with your security app. Now let proceed to Zeus scam removal methods.

Windows Detected ZEUS virus scam removal guide

Windows Detected ZEUS virus scam operates more like the adware-type program, so it is not necessary to start panicking about the data loss and similar problems related to Zeus virus. Besides, this fact simplifies the whole removal process of this virus.

You have two options to remove “Windows Detected ZEUS virus” from your computer: manual and automatic. If you want this to be quick, make sure you install one of programs that are given below and update it before a scan. Next, it will locate all related objects of adware virus responsible for displaying this fake Zeus alert.

You can also use manual Windows Detected ZEUS virus removal guidelines. They are described right below this article. However, when using them, you are required to be very attentive and follow every step in exact order. These guidelines will help you fix your operating system and web browsers, including Chrome, Firefox, Internet Explorer, and Microsoft Edge, as well.

You can remove “Windows Detected ZEUS Virus” Tech support scam automatically with a help of one of these programs: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus, Malwarebytes Anti Malware. We recommend these applications because they can easily delete potentially unwanted programs and viruses with all their files and registry entries that are related to them.

We might be affiliated with any product we recommend on the site. Full disclosure in our Agreement of Use. By Downloading any provided Anti-spyware software to remove “Windows Detected ZEUS Virus” Tech support scam you agree to our privacy policy and agreement of use.
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Manual “Windows Detected ZEUS Virus” Tech support scam Removal Guide:

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Remove “Windows Detected ZEUS Virus” Tech support scam from Windows systems

To remove Windows Detected ZEUS virus from Windows, follow this guide very carefully:

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs).Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall “Windows Detected ZEUS Virus” Tech support scam and related programs
    Here, look for “Windows Detected ZEUS Virus” Tech support scam or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove “Windows Detected ZEUS Virus” Tech support scam from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete 'http://isearch.babylon.com...' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “Windows Detected ZEUS Virus” Tech support scam from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for “Windows Detected ZEUS Virus” Tech support scam or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash.Click on every malicious entry and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “Windows Detected ZEUS Virus” Tech support scam from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for “Windows Detected ZEUS Virus” Tech support scam and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete “Windows Detected ZEUS Virus” Tech support scam removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “Windows Detected ZEUS Virus” Tech support scam from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, “Windows Detected ZEUS Virus” Tech support scam should be removed from your Microsoft Edge browser.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “Windows Detected ZEUS Virus” Tech support scam from Mozilla Firefox (FF)

To eliminate “Windows Detected ZEUS virus” from Firefox, remove all elements and hidden scripts of this scam with the help of this guide:

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select “Windows Detected ZEUS Virus” Tech support scam and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete “Windows Detected ZEUS Virus” Tech support scam removal. Click on 'Reset Firefox' button for a couple of times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “Windows Detected ZEUS Virus” Tech support scam from Google Chrome

To fix Chrome, proceed thru all these steps:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select “Windows Detected ZEUS Virus” Tech support scam and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete “Windows Detected ZEUS Virus” Tech support scam removal. Click on 'Reset' button to complete your removal
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “Windows Detected ZEUS Virus” Tech support scam from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for “Windows Detected ZEUS Virus” Tech support scam or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by “Windows Detected ZEUS Virus” Tech support scam, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete “Windows Detected ZEUS Virus” Tech support scam removal process. Select all options and click on 'Reset' button
After uninstalling this potentially unwanted program (PUP) and fixing each of your web browsers, we recommend you to scan your PC system with a reputable anti-spyware. This will help you to get rid of “Windows Detected ZEUS Virus” Tech support scam registry traces and will also identify related parasites or possible malware infections on your computer. For that you can use our top-rated malware remover: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware.

About the author

Jake Doevan
Jake Doevan - Computer technology expert

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