Remove “Windows Detected ZEUS Virus” Tech support scam (Removal Guide) - updated Nov 2017

“Windows Detected ZEUS Virus” Tech support scam Removal Guide

What is “Windows Detected ZEUS Virus” Tech support scam?

Zeus virus returns in “Windows Detected ZEUS virus” scam

The image displaying Windows Detected ZEUS scam messages

“Windows Detected ZEUS virus” is a fake alert which is almost identical to “You have a Zeus virus” and “Windows Defender Alert: Zeus Virus” scams. This message seeks to convince unaware users that they are infected with the notorious Zeus virus. If you have ever heard about it, you can be scared after hearing its name because this trojan horse had been used to steal people's sensitive information.

Fortunately, Zeus virus[1] is no longer existent. After being discovered in 2012, this botnet was finally detected and taken down in 2016.[2] However, security experts have already reported about discovering two different viruses that are based on the same code – Zeus Panda virus and Terdot.

The idea of using Zeus name in “Windows Detected ZEUS virus” scam is quite obvious. This scary name is expected to help hackers trick users into calling the special number to connect to “Microsoft security experts.” The aim of such calls is to wheedle out their money by signing them up for various services[3].

Note that crooks have been changing the body and the telephone number of “Windows Detected ZEUS virus” message quite often, so you may find similar alerts on your browser. However, at the moment of writing ,”Zeus virus detected” scam asks you to call +1-866-625-5558 number to solve the problem. The supposed Microsoft technicians will help you remove the malware.

The fake alert reads:

[page name] says:
****Don't Restart Your Computer****

Windows Detected ZEUS Virus. The Infections detected, indicate some recent downloads on the computer which in turn has created problems on the computer.

Call Microsoft support +1-866-625-5558 and share this code B2957E to the Agent to Fix This.

******************************************
A Suspicious Connection Was Trying to Access Your Logins, Banking Details & Tracking Your Internet Activity.

Security Centre & Firewall Services are Disabled, Error code 0x8007042c

Your TCP Connection Was Blocked by Your Firewall. Your Accounts May be Suspended Until You Take an Action.

The most interesting fact is that this fake alert message has also been noticed on Mac operating systems. If we would take into account that the real Zeus trojan was originally created for Windows operating system only, you should be quite calm about your logins and similar credentials after seeing “Zeus virus detected on Mac” scam on your Mac's desktop.[4]

If you want to get rid of this scam, you need to find an adware-type virus on your computer. Mostly, it spreads bundled with freeware and can infiltrate the system unnoticed. That's why we highly recommend using automatic removal option to remove Windows Detected ZEUS virus scam completely. In this case, try using ReimageIntego.

The screenshot of “Windows Detected ZEUS virus” "Windows Detected ZEUS virus”-type alerts are prevalent among tech support scams.

Analyzing this scam further, it becomes obvious that it is quite average. The message contains statements that are completely ridiculous. Also, it is displayed while you are browsing the Internet, what is a total nonsense because Windows notifications do not occupy the browsers.

Moreover, “Windows Detected ZEUS virus” seems to be generated by a botnet sending out these scam alerts to multiple infected web browsers. The message contains a special code. e.g. “G3468D”, serving as the indicator of the victim.

Needless to say that you should simply exit this scam message[5]. For that, click on the below button “Prevent this page from creating additional dialogues.” After that, you should fix your browser by following manual instructions or let malware elimination tool to take care of Windows Detected ZEUS virus removal. It will clean any remaining scripts and hidden files which trigger these alerts.

Do not get tempted to call the indicated number as you can only lose money and grant remote access to fraudsters to your computer. In that case, they might drop a real virus which then causes significantly more problems.

New shades of Zeus virus scam (2017 version)

Unprotected system, outdated browser, and tendency to visit illegal movie streaming or gambling websites can increase the probability of running into Windows Detected ZEUS virus scam. On the other hand, even if you are quite cautious, you might still run into this scam.

Luckily, this adware-type scam does not pose a huge threat to the device. However, regular alerts of such type should concern you. In that case, check whether the system is not infected with more exquisite malware. The fraudsters of this scam often inject a specific code in respective domains.

Likewise, it would be wiser to review your daily visited domains. If they get crowded with multiple flashy ads, it suggests that the domain relies on the support of third parties. More sophisticated tech support scams work via exploit kits so in order to lower the risk of the encounter, run regular scans with your security app. Now let proceed to Zeus scam removal methods.

Windows Detected ZEUS virus scam removal guide

Windows Detected ZEUS virus scam operates more like the adware-type program, so it is not necessary to start panicking about the data loss and similar problems related to Zeus virus. Besides, this fact simplifies the whole removal process of this virus.

You have two options to remove “Windows Detected ZEUS virus” from your computer: manual and automatic. If you want this to be quick, make sure you install one of programs that are given below and update it before a scan. Next, it will locate all related objects of adware virus responsible for displaying this fake Zeus alert.

You can also use manual Windows Detected ZEUS virus removal guidelines. They are described right below this article. However, when using them, you are required to be very attentive and follow every step in exact order. These guidelines will help you fix your operating system and web browsers, including Chrome, Firefox, Internet Explorer, and Microsoft Edge, as well.

You may remove virus damage with a help of ReimageIntego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
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Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

Getting rid of “Windows Detected ZEUS Virus” Tech support scam. Follow these steps

Uninstall from Windows

To remove Windows Detected ZEUS virus from Windows, follow this guide very carefully:

Instructions for Windows 10/8  machines:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program. Uninstall from Windows 1
  3. From the list, find the entry of the suspicious program.
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK. Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program. Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Delete from macOS

Remove items from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for all related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash) Uninstall from Mac 1

To fully remove an unwanted app, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the related .plist files. Uninstall from Mac 2

Remove from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the extension and click on the Gear icon.
  3. Click on Uninstall at the bottom. Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear. Clear Edge browsing data

Restore new tab and homepage settings:

  1. Click the menu icon and choose Settings.
  2. Then find On startup section.
  3. Click Disable if you found any suspicious domain.

Reset MS Edge if the above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running. Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick Delete Advanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -Verbose Advanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove. Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now. Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset. Reset Chromium Edge

Remove from Mozilla Firefox (FF)

To eliminate “Windows Detected ZEUS virus” from Firefox, remove all elements and hidden scripts of this scam with the help of this guide:

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select unwanted plugin and click Remove. Remove extensions from Firefox

Reset the homepage:

  1. Click three horizontal lines at the top right corner to open the menu.
  2. Choose Options.
  3. Under Home options, enter your preferred site that will open every time you newly open the Mozilla Firefox.

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear. Clear cookies and site data from Firefox

Reset Mozilla Firefox

If clearing the browser as explained above did not help, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information. Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox. Reset Firefox 2

Remove from Google Chrome

To fix Chrome, proceed thru all these steps:

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to the unwanted program by clicking Remove. Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data. Clear cache and web data from Chrome

Change your homepage:

  1. Click menu and choose Settings.
  2. Look for a suspicious site in the On startup section.
  3. Click on Open a specific or set of pages and click on three dots to find the Remove option.

Reset Google Chrome:

If the previous methods did not help you, reset Google Chrome to eliminate all the unwanted components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings. Reset Chrome 2

Delete from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension and select Uninstall. Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History. Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches. Reset Safari

After uninstalling this potentially unwanted program (PUP) and fixing each of your web browsers, we recommend you to scan your PC system with a reputable anti-spyware. This will help you to get rid of “Windows Detected ZEUS Virus” Tech support scam registry traces and will also identify related parasites or possible malware infections on your computer. For that you can use our top-rated malware remover: ReimageIntego, SpyHunter 5Combo Cleaner or Malwarebytes.

How to prevent from getting adware

Stream videos without limitations, no matter where you are

There are multiple parties that could find out almost anything about you by checking your online activity. While this is highly unlikely, advertisers and tech companies are constantly tracking you online. The first step to privacy should be a secure browser that focuses on tracker reduction to a minimum.

Even if you employ a secure browser, you will not be able to access websites that are restricted due to local government laws or other reasons. In other words, you may not be able to stream Disney+ or US-based Netflix in some countries. To bypass these restrictions, you can employ a powerful Private Internet Access VPN, which provides dedicated servers for torrenting and streaming, not slowing you down in the process.

Data backups are important – recover your lost files

Ransomware is one of the biggest threats to personal data. Once it is executed on a machine, it launches a sophisticated encryption algorithm that locks all your files, although it does not destroy them. The most common misconception is that anti-malware software can return files to their previous states. This is not true, however, and data remains locked after the malicious payload is deleted.

While regular data backups are the only secure method to recover your files after a ransomware attack, tools such as Data Recovery Pro can also be effective and restore at least some of your lost data.

About the author
Jake Doevan
Jake Doevan - Computer technology expert

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