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“You Have A ZEUS Virus” Tech support scam. How to remove? (Uninstall guide)

removal by Julie Splinters - - | Type: Adware

You Have A ZEUS Virus scam tries to frighten users 

You Have A ZEUS Virus tech support scam

“You Have A ZEUS Virus” is a fake security message which is used to convince users that they are dealing with a seriously dangerous trojan horse. However, if you are an experienced PC user, you will ignore this because Zeus virus is no longer active.

If you received You Have A ZEUS Virus scam or similar alert, you should know that your are dealing with Tech support scammers[1]. Make sure you do NOT dial 1-844-859-0337 or similar number because you will reach people seeking to swindle your money. Besides, they can install malware behind your back and steal your sensitive information.

Keep in mind that the appearance of You Have A ZEUS Virus scam has nothing in common with an infamous Zeus virus on your computer. This story was invented just to scare you. The main threat you need to remove is a potentially unwanted program (typically, adware or browser hijacker) that hijacked your browser and changed its settings. As a result, it causes this alert every time you start your browsing on the web.

The very Zeus virus[2] showed on the Web in 2012. Alternatively known as Gameover Zeus, it has been actively used to steal people's sensitive information, including banking data and passwords. However, the trojan horse was taken down in 2016 and today you can get infected only with one of its impersonators.[3]

The main aim of ZEUS virus scam is to swindle your money. The method used for that is very simple: after dialing this corrupted number, which is provided in the alert message, victim is connect to scammers who will do their best to look like experienced Microsoft technicians. All what they seek is to make the user fall for this scam and buy services that he or she doesn't need. Besides, sometimes such criminals try to infect victim's system with malware or similar viruses. 

Fortunately, it is quite easy to identify the real scam by comparing it to the original Windows error or system notification. If the alter looks like the one below, you can start You Have A ZEUS Virus scam removal process without even thinking. The easiest way to do that is to use Reimage.

Where does the success of this scam come from? 

You have a Zeus virus scam has been so successful among PC users because it works as a manipulation tool. First of all, it convinces the user that the most important information is at risk. Besides, it claims that the error was detected by Microsoft.

Therefore, even if you have no idea what Zeus virus was, you might still fall for this fake alert and follow the requirements written in this fake BSOD screen. Typically, it claims: 

WARNING!

Your Hard drive will be DELETED if your close this page. You have a ZEUS Virus! Please call Support Now!. Call Toll-Free: 1-844-859-0337 To Stop This Process

Are you sure you want to leave this page?

Keep in mind that this scam has several versions. You can also notice such alerts on your web browser:

According to victims, you can be required to pay up to 300 USD for the fake technical solution. Alternatively, the supposed technician might lead you through the tiresome steps which supposedly remove the threat. You can also be asked to tell a specific code to help the crook identify your location. 

If you have been bothered by this scam, we highly recommend you to remove You Have A ZEUS Virus and potentially unwanted programs that could be related to it. Otherwise, you might get misguided to another fishy domain which might contain a real virus instead. If you see a similar message in the future, do not rush to follow the commands.

Infiltration techniques

Surprisingly, the scam might have infiltrated the system at the time while you were going through the steps of the installation wizard. As a result, overlooking the add-ons might have resulted in the infiltration of potentially unwanted software causing these fake alerts on your computer. 

Keep in mind that programs which are distributed on trusted web pages might still contain fraudulent attachments. In that case, even if you install Skype or another application, watch out for various promoted search engines and suspicious programs. Unmark them and continue with the installation only when you are sure that no unwanted applications get installed.

“You Have A ZEUS Virus” scam elimination guide

Even it is not a complex virtual threat, we do not recommend opting for manual You Have A ZEUS Virus removal. You should rely on a reliable anti-spyware to do the job for you and help you find all suspicious components that belong to this virus. The main program we used while testing this malware is Reimage. However, you can also select any of recommended tools and let it remove You Have A ZEUS Virus. The very process does not last long; its duration depends on your hardware capabilities.

In addition, we recommend reviewing the below-indicated instructions to reset your browsers and eliminate malicious elements. On the final note, if you ever encounter a similar scam, do not rush to make reckless actions, but closely look for hints which would reveal the true nature of the phenomenon.

You can remove “You Have A ZEUS Virus” Tech support scam automatically with a help of one of these programs: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus, Malwarebytes Anti Malware. We recommend these applications because they can easily delete potentially unwanted programs and viruses with all their files and registry entries that are related to them.

We might be affiliated with any product we recommend on the site. Full disclosure in our Agreement of Use. By Downloading any provided Anti-spyware software to remove “You Have A ZEUS Virus” Tech support scam you agree to our privacy policy and agreement of use.
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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall “You Have A ZEUS Virus” Tech support scam. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.
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To remove “You Have A ZEUS Virus” Tech support scam, follow these steps:

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Eliminate “You Have A ZEUS Virus” Tech support scam from Windows systems

To eliminate You have a ZEUS scam, run thru all your programs and eliminate the suspicious ones.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall “You Have A ZEUS Virus” Tech support scam and related programs
    Here, look for “You Have A ZEUS Virus” Tech support scam or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Uninstall “You Have A ZEUS Virus” Tech support scam from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for “You Have A ZEUS Virus” Tech support scam or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Erase “You Have A ZEUS Virus” Tech support scam from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for “You Have A ZEUS Virus” Tech support scam and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete “You Have A ZEUS Virus” Tech support scam removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Get rid of “You Have A ZEUS Virus” Tech support scam from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, “You Have A ZEUS Virus” Tech support scam should be removed from your Microsoft Edge browser.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “You Have A ZEUS Virus” Tech support scam from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select “You Have A ZEUS Virus” Tech support scam and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete “You Have A ZEUS Virus” Tech support scam removal. Click on 'Reset Firefox' button for a couple of times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete “You Have A ZEUS Virus” Tech support scam from Google Chrome

To fix Chrome browser, you need to reset it. This procedure will also help you eliminate malicious browser add-ons.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select “You Have A ZEUS Virus” Tech support scam and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete “You Have A ZEUS Virus” Tech support scam removal. Click on 'Reset' button to complete your removal
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Eliminate “You Have A ZEUS Virus” Tech support scam from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for “You Have A ZEUS Virus” Tech support scam or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete “You Have A ZEUS Virus” Tech support scam removal process. Select all options and click on 'Reset' button

About the author

Julie Splinters
Julie Splinters - Malware removal specialist

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