Severity scale:  

Remove (Support Scam) - Removal Instructions

removal by Ugnius Kiguolis - - | Type: Adware is one of many websites used to scam Mac users about fake virus infections is a scam website that is used in a variety of adware[1] campaigns to make users believe that their Mac operating systems are infected with a variety of viruses, such as non-existent e.tre456_worm_osx. Crooks use social engineering to abuse those who are not familiar with how computers and malware operate, and make them download and install useless software that can even damage their machine.

Users might encounter virus when they get redirected from another malicious site or when their computers are infected with adware. These ad-supported applications often focus on displaying pop-ups, deals, offers, and other commercial content on Google Chrome, Mozilla Firefox, Safari, or other browsers. Unfortunately, it also brings users to scam or phishing sites.

To remove fake pop-up from your Mac, you will have to terminate the adware that was most likely installed bundled with another software from the internet. Please check the last section of the article for more details.

Category Adware
Type Mac virus, scam
Operating system targeted macOS, Mac OS X
Infection means Bundled software, third-party app stores, etc.
Symptoms Frequent redirects on all browsers, intrusive ads an pop-ups, changes to web browser settings, etc.
Risk factors Installation of bogus software, money loss, sensitive data leak to unknown parties 
Termination Make use of our manual removal guide or perform a scan with security software
Recovery To recover from adware infection, scan your Mac with Reimage Reimage Cleaner Intego is not the only site that is used in these scam campaigns, as, and many others are employed as well. These websites look identical, so it is highly likely those same threat actors bought these domains in order to propagate the scam.

Here's what the fake message states to those redirected to scam:

Your system is infected with 3 viruses!

Your Mac is infected with 3 viruses. Our security check found traces of 3 malware and 1 phishing/spyware. System damage: 24.2% – Immediate removal required!

The immediate removal of the viruses is required to prevent further system damage, loss of Apps, or other files. Traces of 1 phishing/spyware were found on your Mac with MacOS 10.14 Mojave.

Personal and banking information at risk,

To avoid more damage click on 'Scan Now' immediately. Our deep scan will provide help immediately.

Crooks behind do an excellent job at compiling the message, and many users who are unaware of how viruses or scanners work might easily believe the scam. Once the “Scan Now” button is pressed, a fake scan is performed, claiming the virus infection. Soon after, victims are prompted to install potentially unwanted programs, such as Advanced Mac Cleaner, Mac Tweak Pro, CleanupMy-Mac, and many others.

These applications are often flagged as malicious by a variety of AV engines due to their deceptive behavior: they often claim that Mac machines are heavily damaged or infected with viruses, and users need to purchase a full license in order to fix them. Basically, it is precisely the same scheme that uses, it is just performed within the app and not the browser.

The principle is the same, however, and users are scammed of their money, resulting in thousands in damages. Luckily, authorities like the U.S. Federal Trade Commission are dealing with the fraud and fining the unfair companies or individuals responsible.[2] Unfortunately, catching them all proves too difficult, as new scam schemes emerge every day, and bad actors are trying to cash out on innocent users' trust.

To stop the unwanted activity of the potentially unwanted program, you will have to take care of removal. For that, you can use security software or eliminated malicious apps manually. After that, we suggest you scan your device with Reimage Reimage Cleaner Intego to recover from the adware infection. scam is a bogus website often inserted into users' browsers if their Mac computers are infected with adware

Pay attention when you are installing new programs on your devices

Getting infected with adware or other potentially unwanted program is quite easy. In most cases, users install shareware or freeware from third party sites or get tricked by allegedly useful functionality of the app. Regardless, both groups of people start suffering from pop-ups, banners, in-text links, and other intrusive content that disturbs web browsing settings. Additionally, PUPs can also bring victims to scam sites where additional unwanted programs or even malware can be downloaded and installed.

To avoid unwanted programs, keep in mind the following:

  • Before installing new programs, check out reviews online – they often indicate whether or not the app is trustworthy;
  • Try to avoid downloading apps fron untrustworthy third-party sites;
  • During the installation, make sure you read the installation instructions carefully, not miss any steps and check for pre-ticked boxes;
  • Make sure mandatory documents are provided (Privacy Policy and Terms of Service);
  • Finally, ensure you pick Advanced/Custom settings instead of Recommended/Quick ones to remove all the unwanted programs from the final installation list.

Stop the unwanted activity caused by by removing adware installed on your Mac

It is not true that Macs are immune to cyber infections, despite the popular belief,[3] and they are just as susceptible as Windows, especially when it comes to adware infections. Therefore, in order to remove virus, you will have to delete adware that is hidden inside the system. Nevertheless, even if you for redirected to a scam site, it does now mean that the adware is present.

Therefore, to make sure that no potentially unwanted programs are present, you should scan your device with anti-virus software, which would warrant not only removal, but also all the other suspicious behavior stemming from adware. If you want to delete the PUP manually, you should also terminate the dubious content that is hidden inside /Library/LaunchAgents, /Library/Application Support and  /Library/LaunchDaemons folders, in addition to moving the app to Trash. After that, you should reset each of the installed browsers to make sure the virus does not return.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

do it now!
Reimage Happiness
Intego Happiness
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove, follow these steps:

Erase from Windows systems

If your Windows machine is redirecting you to or other scam sites, it is a clear indication that it is infected with adware. Please follow these steps:

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Get rid of from Mac OS X system

Mac is not immune to cyber infections. Therefore, if it is showing signs of infection, perform the following steps to terminated the PUP”

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Remove from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Uninstall from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, should be removed from your Microsoft Edge browser.

Delete from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Eliminate from Google Chrome

Reset Google Chrome in order to revert all the changes that adware could have performed:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Erase from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

Do not let government spy on you

The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices. Avoid any unwanted government tracking or spying by going totally anonymous on the internet. 

You can choose a different location when you go online and access any material you want without particular content restrictions. You can easily enjoy internet connection without any risks of being hacked by using Private Internet Access VPN.

Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.

Backup files for the later use, in case of the malware attack

Computer users can suffer various losses due to cyber infections or their own faulty doings. Software issues created by malware or direct data loss due to encryption can lead to problems with your device or permanent damage. When you have proper up-to-date backups, you can easily recover after such an incident and get back to work.

It is crucial to create updates to your backups after any changes on the device, so you can get back to the point you were working on when malware changes anything or issues with the device causes data or performance corruption. Rely on such behavior and make file backup your daily or weekly habit.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware occurs out of nowhere. Use Data Recovery Pro for the system restoring purpose.

About the author

Ugnius Kiguolis
Ugnius Kiguolis - The mastermind

If this free removal guide helped you and you are satisfied with our service, please consider making a donation to keep this service alive. Even a smallest amount will be appreciated.

Contact Ugnius Kiguolis
About the company Esolutions


Your opinion regarding