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Remove (Support Scam) - Removal Instructions

removal by Ugnius Kiguolis - - | Type: Adware is one of many websites used to scam Mac users about fake virus infections is a scam website that is used in a variety of adware[1] campaigns to make users believe that their Mac operating systems are infected with a variety of viruses, such as non-existent e.tre456_worm_osx. Crooks use social engineering to abuse those who are not familiar with how computers and malware operate, and make them download and install useless software that can even damage their machine.

Users might encounter virus when they get redirected from another malicious site or when their computers are infected with adware. These ad-supported applications often focus on displaying pop-ups, deals, offers, and other commercial content on Google Chrome, Mozilla Firefox, Safari, or other browsers. Unfortunately, it also brings users to scam or phishing sites.

To remove fake pop-up from your Mac, you will have to terminate the adware that was most likely installed bundled with another software from the internet. Please check the last section of the article for more details.

Category Adware
Type Mac virus, scam
Operating system targeted macOS, Mac OS X
Infection means Bundled software, third-party app stores, etc.
Symptoms Frequent redirects on all browsers, intrusive ads an pop-ups, changes to web browser settings, etc.
Risk factors Installation of bogus software, money loss, sensitive data leak to unknown parties 
Termination Make use of our manual removal guide or perform a scan with security software
Recovery To recover from adware infection, scan your Mac with Reimage Reimage Cleaner Intego is not the only site that is used in these scam campaigns, as, and many others are employed as well. These websites look identical, so it is highly likely those same threat actors bought these domains in order to propagate the scam.

Here's what the fake message states to those redirected to scam:

Your system is infected with 3 viruses!

Your Mac is infected with 3 viruses. Our security check found traces of 3 malware and 1 phishing/spyware. System damage: 24.2% – Immediate removal required!

The immediate removal of the viruses is required to prevent further system damage, loss of Apps, or other files. Traces of 1 phishing/spyware were found on your Mac with MacOS 10.14 Mojave.

Personal and banking information at risk,

To avoid more damage click on 'Scan Now' immediately. Our deep scan will provide help immediately.

Crooks behind do an excellent job at compiling the message, and many users who are unaware of how viruses or scanners work might easily believe the scam. Once the “Scan Now” button is pressed, a fake scan is performed, claiming the virus infection. Soon after, victims are prompted to install potentially unwanted programs, such as Advanced Mac Cleaner, Mac Tweak Pro, CleanupMy-Mac, and many others.

These applications are often flagged as malicious by a variety of AV engines due to their deceptive behavior: they often claim that Mac machines are heavily damaged or infected with viruses, and users need to purchase a full license in order to fix them. Basically, it is precisely the same scheme that uses, it is just performed within the app and not the browser.

The principle is the same, however, and users are scammed of their money, resulting in thousands in damages. Luckily, authorities like the U.S. Federal Trade Commission are dealing with the fraud and fining the unfair companies or individuals responsible.[2] Unfortunately, catching them all proves too difficult, as new scam schemes emerge every day, and bad actors are trying to cash out on innocent users' trust.

To stop the unwanted activity of the potentially unwanted program, you will have to take care of removal. For that, you can use security software or eliminated malicious apps manually. After that, we suggest you scan your device with Reimage Reimage Cleaner Intego to recover from the adware infection. is a bogus website often inserted into users' browsers if their Mac computers are infected with adware

Pay attention when you are installing new programs on your devices

Getting infected with adware or other potentially unwanted program is quite easy. In most cases, users install shareware or freeware from third party sites or get tricked by allegedly useful functionality of the app. Regardless, both groups of people start suffering from pop-ups, banners, in-text links, and other intrusive content that disturbs web browsing settings. Additionally, PUPs can also bring victims to scam sites where additional unwanted programs or even malware can be downloaded and installed.

To avoid unwanted programs, keep in mind the following:

  • Before installing new programs, check out reviews online – they often indicate whether or not the app is trustworthy;
  • Try to avoid downloading apps fron untrustworthy third-party sites;
  • During the installation, make sure you read the installation instructions carefully, not miss any steps and check for pre-ticked boxes;
  • Make sure mandatory documents are provided (Privacy Policy and Terms of Service);
  • Finally, ensure you pick Advanced/Custom settings instead of Recommended/Quick ones to remove all the unwanted programs from the final installation list.

Stop the unwanted activity caused by by removing adware installed on your Mac

It is not true that Macs are immune to cyber infections, despite the popular belief,[3] and they are just as susceptible as Windows, especially when it comes to adware infections. Therefore, in order to remove virus, you will have to delete adware that is hidden inside the system. Nevertheless, even if you for redirected to a scam site, it does now mean that the adware is present.

Therefore, to make sure that no potentially unwanted programs are present, you should scan your device with anti-virus software, which would warrant not only removal, but also all the other suspicious behavior stemming from adware. If you want to delete the PUP manually, you should also terminate the dubious content that is hidden inside /Library/LaunchAgents, /Library/Application Support and  /Library/LaunchDaemons folders, in addition to moving the app to Trash. After that, you should reset each of the installed browsers to make sure the virus does not return.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

do it now!
Reimage Happiness
Intego Happiness
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove, follow these steps:

Erase from Windows systems

If your Windows machine is redirecting you to or other scam sites, it is a clear indication that it is infected with adware. Please follow these steps:

To remove from Windows 10/8  machines, please follow these steps:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 1
  3. From the list, find entries related to (or any other recently installed suspicious program).
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK.Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Get rid of from Mac OS X system

Mac is not immune to cyber infections. Therefore, if it is showing signs of infection, perform the following steps to terminated the PUP”

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the entries.Uninstall from Mac 2

Remove from Internet Explorer (IE)

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example,
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete removal.Reset Internet Explorer

Uninstall from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Delete from Mozilla Firefox (FF)

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select plugins that are related to and click Remove.Remove extensions from Firefox

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear.Clear cookies and site data from Firefox

In case did not get removed after following the instructions above, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox – this should complete removal.Reset Firefox 2

Eliminate from Google Chrome

Reset Google Chrome in order to revert all the changes that adware could have performed:

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

If the above-methods did not help you, reset Google Chrome to eliminate all the

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings to complete removal.Reset Chrome 2

Erase from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension related to and select Uninstall.Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History.Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches.Reset Safari

Do not let government spy on you

The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices. Avoid any unwanted government tracking or spying by going totally anonymous on the internet. 

You can choose a different location when you go online and access any material you want without particular content restrictions. You can easily enjoy internet connection without any risks of being hacked by using Private Internet Access VPN.

Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Ugnius Kiguolis
Ugnius Kiguolis - The mastermind

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