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Remove (Removal Instructions) - Chrome, Firefox, IE, Edge

removal by Olivia Morelli - - | Type: Adware is an unsafe website that pushes scam messages on Google Chrome or other browsers scam is a social engineering attack directed to less experienced users. Bad actors behind the site are trying to convince victims that their macOS computers are infected by 3 viruses and must be immediately fixed. Allegedly, the only way to do so is by downloading the suggested software. However, users should never install such applications, as they can damage the Mac computer instead of repairing it. While the operating system is most likely fine and not infected with treacherous viruses, persistent redirects might indicate of adware infection. These potentially unwanted programs enter devices with the help of software bundling and heavily modify the settings of Google Chrome, Safari, Mozilla Firefox or another browser. After such changes, the infected users have to deal with pop-up ads, in-text links, banners, deals, offers, and other commercial content during their web browsing sessions. To stop the intrusive activity, users will have to remove adware from their Macs.

Category Adware/PUP
Type Scam
Related Your system is infected with 3 virusesTapsnake CronDNS, Dubfishicv, E.tre456_worm_osx
Operating system targeted macOS, iOS
Infiltration Software bundling, third-party websites
Symptoms Intrusive advertisements appear on all visited websites, redirects lead to suspicious websites
Risk factors Installation of bogus software, money loss, malware infection
Termination Use security software or take advantage of our manual removal instructions below
Recovery To recover from virus damage, scan your device with Reimage Reimage Cleaner Intego

Social engineering[1] is often used by crooks when trying to scam users into purchasing bogus software, subscribing to useless services, or luring out sensitive information that can be later sold to third-parties for profit. Regardless of the bad actors' motivational reasons, it definitely does not bring any benefit to the user. In fact, sites like, and many others are created to harm the user.

Note how all of the domain names are using words like “fix,” “repair,” “Apple,” and similar. This is done purposely in order to make scam more believable. Nevertheless, we can assure you that this scheme has nothing to do with Apple or authorized technical support services.

The fake pop-up message that users encounter on domain reads as follows:


We have detected a trojan virus (e.tre456_worm_osx) on your Mac.

Press OK to begin the repair process

Users are then prompted to press “Scan Now” button that shows a loading bar – an alleged scan of the machine. Of course, nothing is being scanned, and it is merely a fake virus alert.

After that, users will be prompted to download fake optimization software, such as Advanced Mac Cleaner, Mac Tweak, Mac Auto Fixer, and similar. Do not download these applications, as you will be shown a variety of other fake computer issues and will be prompted to buy a full version of the bogus program to allegedly fix them. removal can be only achieved by terminating adware embedded into your Mac system. For that, you can make use of our guide below or install automatic solutions. To keep your computer in the best shape, we recommend using Reimage Reimage Cleaner Intego. Also, this application is capable of removing any virus damage that the PUP caused. PUP is a dangerous site that tries to make users believe that their computers are infected with multiple viruses. However, these fake alerts are initiated by adware application installed on the device

Stay away from potentially unwanted programs by installing shareware correctly

Unlike malware, potentially unwanted programs are not deemed to be as dangerous. Nevertheless, consider a PUP like a tunnel that MIGHT connect you to malware infections, as well as money loss, or even identity theft. Therefore, it is best to stay away from unwanted applications in general.

PUPs are usually delivered via software bundling – a deceptive technique used by shareware or freeware authors. It often focuses on hiding the real list of the programs inside the installation wizard. Therefore, it is vital to handle the installation process correctly.

First of all, experts[2] recommend staying away from unknown sites (no HTTPS[3] protocol) and those that offer pirated/cracked software. Malicious executables can be disguised as anything, and deliver not only PUPs but also malware, such as ransomware. For example, many of the recent STOP ransomware variants were distributed via the illegal program site Crackithub[.]com.

Once you launch the installation wizard, make sure the app provides required documentation – Privacy Policy and Terms of service. When prompted, opt for Advanced/Custom installation settings instead of Recommended ones, and terminate all unwanted apps by removing ticks from pre-selected boxes.

Remove redirects by deleting adware from your device

To remove redirects and pop-ups, you will have to terminate adware that is hidden inside your system. Note that if you encountered the scam website accidentally, it does not mean you are infected with anything. It simply means that you got redirected to a phishing site from another one. Nevertheless, a scan with security software can confirm whether or not your device is dealing with any type of computer infections.

Alternatively, you can take care of removal with the help of our manual instructions below. These steps are straightforward to perform. However, once you detect the unwanted app, make sure you check these folders for any leftovers of the PUP: /Library/LaunchAgents and  /Library/Application Support. After that, reset each of the installed browsers to make sure no redirects continue.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove, follow these steps:

Get rid of from Mac OS X system

Remove virus by following these easy steps:

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Delete from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Erase from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, should be removed from your Microsoft Edge browser.

Eliminate from Mozilla Firefox (FF)

Reset Mozilla Firefox after you finish the PUP removal:

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Remove from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Uninstall from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

Do not let government spy on you

The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices. Avoid any unwanted government tracking or spying by going totally anonymous on the internet. 

You can choose a different location when you go online and access any material you want without particular content restrictions. You can easily enjoy internet connection without any risks of being hacked by using Private Internet Access VPN.

Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.

Backup files for the later use, in case of the malware attack

Computer users can suffer various losses due to cyber infections or their own faulty doings. Software issues created by malware or direct data loss due to encryption can lead to problems with your device or permanent damage. When you have proper up-to-date backups, you can easily recover after such an incident and get back to work.

It is crucial to create updates to your backups after any changes on the device, so you can get back to the point you were working on when malware changes anything or issues with the device causes data or performance corruption. Rely on such behavior and make file backup your daily or weekly habit.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware occurs out of nowhere. Use Data Recovery Pro for the system restoring purpose.

About the author

Olivia Morelli
Olivia Morelli - Ransomware analyst

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