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  • Active
  • Severity: Medium
  • Adware
  • Windows, Mac
  • Verified · Jul 2021

How to remove “Congratulations Dear Amazon User” virus

A step-by-step removal guide for affected devices. Follow the verified procedure below — most readers complete it in under 10 minutes.

Alice Woods · Likes to teach users about virus prevention

Congratulations Dear Amazon User – a scam you should never fall for

“Congratulations Amazon User

Congratulations Dear Amazon User is a fake notification used to steal people's personal information. Before you fall into believing that you received a gift from the giant company, make sure to double-check the domain name of this window on your iPhone, iPad, Android, or any other device you are currently using. Amazon rewards hoax has been actively spreading around the Internet since the beginning of 2018. However, not everyone knows that it is closely related to adware[1] hiding inside the system.

Name Congratulations Amazon User
Type Scam / pop-up / fake message
Caused by Adware
Main symptoms Continuous ads interrupting search sessions on iPhone, iPad, Android, home computer, etc.
Main dangers The loss of personal information, infiltration of serious malware
Ways to solve the problem A full reset of the device, a full system scan with reliable anti-virus
Recommended apps Run a full system scan with FortectIntego to clean your web browsers from leftover files and fixing system damage automatically

Technically, Congratulations Dear Amazon User virus is a fraudulent online scam that is closely related to adware. These ad-based programs play an important role in the implementation of this deceit as they redirect users to malicious domains which are used to show the fake pop-up that offers a winning $1,000 gift card, Playstation, or iPhone 7. Be sure that each of these prizes is invented. Once you start going through the given questions, you are asked to provide your full name, real address, and more personal details about yourself. Beware that such data is especially valuable among marketing agencies and even hackers.

Users are tricked into thinking that it is a legitimate pop up because it is designed using the signature Amazon style. It even has the brand’s logo on top which makes the message even more believable. Besides, it offers great prizes which have always been attracting users into falling for them. 

Such a deceptive technique is not a novelty. The most famous scams of this type are:

Unfortunately, there are lots of users who fall for these scams and don't have even the slightest suspicion that they have to remove Congratulations Amazon User from iPhone, iPad, or another device to get rid of this pop-up. To perform a full removal procedure, you may need to reset your device. If you have been interrupted by this message on your computer, use FortectIntego.

Please, do NOT like this ad, share it, or interact in other ways as you can infect your device with additional malware or disclose your sensitive details to unreliable third-parties. The adware can spread to any country in the world, be it France, Germany, or Spain[2], so everyone should be careful not to get infected.

“Congratulations Amazon User

More details about this scam

There are dozens of different messages compiled by cybercriminals that operate this scam. Here is just one of the examples you could encounter while browsing the web on your browser:

Congratulations Amazon User, you have (1) Amazon Gift reserved!
Every Thursday we choose 10 lucky users randomly from to receive 1 FREE gift from Amazon. This is our way to thank you for your continuous support for our products and services.
You can choose a PlayStation 4, $1000 Amazon Gift Card, or iPhone 7 plus.
To win all you need to do is to answer the following 4 questions.
Note: 10 randomly chosen users got this invitation and there are only a few prizes left.
You have 1 minute and 36 seconds to answer the following questions before we give the prizes to another lucky user. Good Luck!
Question 1 of 4:
Who founded Amazon?
Sergey Brin and Larry Page / Jeff Bezos / Steve Jobs

You should remember that a shopping retailer of such magnitude would never drop their lottery-winning messages or parcel delivery failure notices on random websites. If you see such pop-ups on your screen, you are most likely being targeted by scammers.

The first thing you should do is to leave the fraudulent page or close the malicious pop-up immediately. It is recommended to force stop the browser because close buttons of these ads may hide links to malicious websites and by clicking them you could be immediately redirected to them against your will.

After you exit the browser, you should launch some security tool to scan through your computer system and eliminate adware and other junk files automatically. We recommend using FortectIntego for an effective system cleanup.

“Congratulations Amazon User

New version – Amazon Gift Card pop up scam

We have been reported about a new scam spreading on the Internet and using Amazon name. It appears when you are redirected to Bigbrandgiftcards.com or a similar unsafe website that claims: “Take a survey to see if you qualify for a $1000 Amazon Gift Card“. Of course, this survey is just another scam used to swindle people's sensitive information and money.

Pages you can be redirected to and be tricked by the scam or similar fake alert include Surveystarz.com, Gift-sale.stream, Bigbrandgiftcards.com, offers.boumio.com, Worldtradereklama.ru and many others. Make sure you stay away from them and never post your personal information without knowing who are you dealing with.

Recognizing fake ads and scams:

Fake “Congratulations Amazon User,” “Congratulations you won” or “$1000 Amazon Gift Card” alerts are easy to spot but they do not necessarily signal adware infection. You may come across a malicious pop-up while browsing on some illegal content sharing or movie streaming websites.[3]

If these notifications are generated by adware, you will not encounter them just once, but keep bumping into them over and over again.

You will also witness other advertisements, banners, video/audio commercials taking over your visited websites. Finally, your browser will load websites slower or crash in the process. These are the main signs of adware scam infection.

“Congratulations Amazon User

Removing Congratulations Amazon User advertisements

The best tactic you can do in order to get rid of adware from your PC successfully is relying on a full system scan with a professional antivirus. Pop-ups can be triggered by different adware programs, so it would be very time-consuming to try to find it manually. Besides, they typically come in a bundle with many different components that can be hidden anywhere.

To remove Congratulations Amazon User from iPhone, iPad, or Android, you need to scan it with mobile security software. In this case, you can opt for the FortectIntego Mac version. Of course, you can also run thru your recently installed programs and uninstall all suspicious entries. Besides, we highly recommend clearing your phone's history to stop pop-ups in the future. 

If, however, you have been in a situation where you have no other choice but to perform a manual adware removal, we highly recommend checking instructions prepared by our experts below. Make sure you complete all steps given in this guide carefully.

Uninstall from Windows

Uninstall from Windows 10/8:

  1. Type Control Panel into the Windows search box and open the result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 10/8

Uninstall from Windows 7/XP:

  1. Click on Windows Start > Control Panel (Windows XP users should click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP

Remove the unwanted program:

  1. In the Programs and Features window, look for any recently installed suspicious entries, select them, and click Uninstall.
  2. If User Account Control appears, click Yes to confirm, then complete the removal.Uninstall the unwanted program from Windows

Delete from macOS

Remove the unwanted application:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for any suspicious entries, then drag them to Trash (or right-click and pick Move to Trash).Uninstall from Mac

Delete leftover files and folders:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and remove any suspicious folders related to the unwanted program.
  3. Repeat the same check in the /Library/LaunchAgents and /Library/LaunchDaemons folders, deleting any suspicious entries.Delete leftover files from Mac
  4. Finally, empty the Trash to permanently remove the leftovers.

Remove from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the extension and click on the Gear icon.
  3. Click Remove.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Settings > Privacy, search, and services..
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select Cookies and other site data and Cached images and files. (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Restore new tab and homepage settings:

  1. Click the menu icon and choose Settings.
  2. Then find On startup section.
  3. Click Remove next to any suspicious startup page.

Reset MS Edge if the above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy, search and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.
  5. This will disable extensions and reset startup pages but will not delete bookmarks, saved passwords, or browsing history.Reset Chromium Edge

Remove from Mozilla Firefox (FF)

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select the unwanted extension and click Remove.Remove extensions from Firefox

Reset the homepage:

  1. Click three horizontal lines at the top right corner to open the menu.
  2. Choose Settings.
  3. Under Home, set your preferred homepage and new tab settings.

Clear cookies and site data:

  1. Click Menu and pick Settings.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data...
  5. Select Cookies and Site Data and Temporary cached files and pages, then click Clear.Clear cookies and site data from Firefox

Reset Mozilla Firefox

If clearing the browser as explained above did not help, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox...
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox.Reset Firefox 2

Remove from Google Chrome

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all suspicious extensions related to the unwanted program by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

Change your homepage:

  1. Click menu and choose Settings.
  2. Look for a suspicious site in the On startup section.
  3. Click on Open a specific or set of pages and click on three dots to find the Remove option.

Reset Google Chrome:

If the previous methods did not help you, reset Google Chrome to eliminate all the unwanted components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings.Reset Chrome 2

Delete from Safari

Remove dangerous extensions:

  1. Open Safari, click Safari in the menu at the top-left of the screen, and select Preferences.
  2. Go to the Extensions tab, look for any suspicious entries, and click Uninstall to remove them.Remove extensions from Safari

Clear history and website data:

  1. Click Safari in the menu and pick Clear History.
  2. Set Clear to all history and confirm with Clear History.Clear history from Safari

Reset Safari:

  1. Click Safari in the menu and select Preferences > Advanced.
  2. Enable Show Develop menu in menu bar.
  3. From the menu bar, click Develop and select Empty Caches.Reset Safari

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