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  • Active
  • Severity: High
  • Malware
  • Windows, Mac
  • Verified · Apr 2021

How to remove Facebook video virus

A step-by-step removal guide for affected devices. Follow the verified procedure below — most readers complete it in under 10 minutes.

Linas Kiguolis · Expert in social media

Facebook video virus – a scam campaign tricking users into installing malware or questionable applications

Facebook video virus

Facebook video virus represents a variety of malware that can be acquired by clicking a fake video link on this popular social media platform. This campaign is related to Facebook virus and can also be used as means to make users disclose their login details or other sensitive information. Beware that there are numerous Facebook scams that can lead to identity theft or loss of huge amounts of money. 

Facebook video virus is a term used to describe a wide group of cyber infections spreading on the world’s largest social network. Various variations of the malware are known for several years. However, in 2021, researchers reported about increased activity of:

  • Private video Facebook virus
  • Exclusive video Facebook virus
  • Special Video Facebook virus
Summary of the cyber threat
Name Facebook video virus
Family Facebook virus
Type Malware
Danger level High. Might hack the Facebook account, steal credentials or identity, install malware on the computer or smartphone
Targeted OS Windows, Mac OS X, iOS, Android
Affected browsers Google Chrome, Mozilla Firefox, Safari
Distribution Malicious links sent via Messenger or posted on the News Feed, fake browser extensions
Most popular versions
  • Private video Facebook virus
  • Exclusive video Facebook virus
  • Special video Facebook virus
There are numerous things to check to ensure that Facebook video virus removal is done completely. Change your Facebook password, run a full system scan with the anti-spyware software, and FortectIntego for fixing virus damage

Despite several differences, all version of this cyber threat spread as a fake video link via Messenger or on the News Feed. Once clicked, it redirects to a malicious site where victims are asked to install a specific plugin which leads to the hijacked account and continues sending the same message automatically on behalf of the victim.[1]

This cyber threat is one of the versions of the Facebook virus and is closely related to Facebook Messenger virus[2] because malicious video links are usually being spread via this communication app. However, Facebook video virus might post obfuscated links on the News Feed too.

Typically, the malicious link is followed by a short message that includes these words:

  • My video
  • My first video
  • Private video
  • Exclusive video
  • Special video

Cybercriminals usually use spoofed links that trick users that received link are from YouTube or other popular websites. However, after being clicked, this link redirects its victim to a malicious website seeking to infect a device. Usually, this site asks to install some Google Chrome or Mozilla Firefox extension or update. Once they do that, the virus hijacks the Facebook account and spreads the same malicious message to the victim’s friend list.

Users are warned to be careful with received messages and do not open any malicious link. However, if you already did it, you should remove Facebook video virus ASAP. No matter that malware spreads on a social network, once you clicked the link or installed a particular plugin, malicious components might be installed on your device. 

Facebook video virus might affect all devices that run on Windows, macOS, iOS, and Android operating systems. Thus, if you have clicked on a malicious link and installed some component, make sure you do not open your Facebook account using another device. If you did so, please check it with anti-malware software as well.

Facebook video virus image

2019. The resurface of “Special” and “Exclusive” video viruses

First detected in August 2017, Facebook's special video virus came back in June 2019. This version of the virus spreads and acts similarly to other cyber threats that belong to this category. Users either receive a message from their Facebook contacts or get tagged in a post that includes a link to a “Special” or “Exclusive” video. Some variations of this hoax include the victim’s name and emoji.

Originally, the virus mostly attacks users in English; however, the Special Video Facebook virus “speaks” to the users via their local languages. Active distribution campaigns were reported in the Netherlands,[3] Spain,[4] Germany,[5] Lithuania,[6], and other European countries. When users click on the affected link, they are redirected to a malicious link, which might redirect to different websites based on the victim’s location, browser, operating system, or other details.

Mozilla Firefox users on both Mac and Windows operating systems are redirected to a website that asks to install Flash Player. However, instead of installing the program, users install adware or even malware on the PC.[7] Safari users might be redirected to the malicious website that asks to download the Flash Media Player download site. If Mac users click the “Install” button, they download the .dmg file directly to their computer, which is nothing else but adware.

Facebook video virus posts

Meanwhile, Chrome users are redirected to a fake YouTube website that requires installing a malicious extension called “GitHub Real Names,” “Dictionario,” and others. According to the recent data, this extension works as adware and tries to collect users' Facebook account information. When users install this malicious add-on, the virus hacks the account spread the same video message to the contact list.

Researchers reported that the Exclusive Video Facebook virus is actively spreading in Argentina.[8] The virus posts a compromised video link on Facebook News Feed on behalf of the hacked account and tags a dozen of people in the post.

The malicious link has the title “Exclusive Video” or “Special Video” and the picture of the victim. The link behind the post seems to redirect to storage.googleapis.com or a similar site, but in reality, it tricks users into visiting a compromised site. It looks similar to YouTube but asks to install Google Chrome extension in order to see the video. However, instead of installing a needed plugin, people download data-stealing malware that also floods the affected browser with ads.

Therefore, it’s crucial to get rid of the Facebook video virus immediately and change your passwords. We have provided instructions on how to uninstall malicious Chrome or Firefox extensions at the end of the article. It is reported that these nasty extensions cannot be deleted that easily.

Facebook video virus on the News Feed

Some versions of the Facebook video virus lead to the fake Ace Stream Web extension

One of the firsts versions of the Facebook video virus spread on the News Feed (former Timeline). It automatically shares new posts that are titled “My private video,” “My first video,” or “Private video.” Virus tags about 20 friends in the post, attempting to draw other Facebook users’ attention.

Although some researchers claim that all you need to do is remove suspicious browser extensions from the web browser, such an explanation is not precise enough. In fact, we have discovered that Facebook video malware shuts down the open browser tabs and opens a new window when the victim attempts to open “Extensions” settings.

Obviously, this virus tries to prevent the user from deleting the malicious browser extension. We have discovered that the browser extension related to this virus was Ace Stream Web Extension. However, before you can remove this extension, you must find and eliminate components related to this extension from your computer system. First of all, we recommend you open the Windows Task Manager (Control + Shift + Esc) and review all suspicious processes on the computer.

The computer that we have tested had an ace_engine.exe process running on it, which appeared to be responsible for the browser’s malfunction when trying to access the “Extensions” panel. However, that is not the end; we have also discovered that there was Ace Stream Media 3.1.0 installed on the system, which was also related to Facebook video virus.

After uninstalling this program and ending the ace_engine.exe process, you can finally access browser settings and delete Ace Stream Web Extension from the Extensions section. We must say that this virus can be related to other programs and browser extensions since the official version of Ace Stream is not a malicious program.

Cybercriminals often tend to corrupt legitimate programs by adding malicious components to them and spread them on the Internet. We also recommend you review and delete all suspicious FB applications that you have recently given permission to access your Facebook account.

Facebook video virus installation

Spoofed links are actively used to generate Facebook users' clicks

In October 2017, security researcher Barak Tawily discovered a flaw that allows attackers to spoof links.[9] Facebook always scans the shared link and looks for the Open Graph meta tags that allow showing the title of the link, description, image, and URL. For this reason, Facebook checks “og:url,” “og:image,” and “og:title” tags and displays previously mentioned entries.

The problem might occur when attackers decide to replace one of these components even though pages do not have an editing feature since July 2017, when it was banned to reduce the amount of fake news and scams. However, the detected flaw still allows modifications. The issue is that Facebook does not check if the link in the “og:url” tag actually redirects to the particular website. Therefore, scammers can enter whatever domain they want and hide it under YouTube's or other popular video streaming website's name.

It didn't take long for the social media giant to disable this feature. However, cybercriminals are continuously working on new techniques to bypass Facebook's security and spread malicious content. Therefore, it's important to be cautious when using this social network and does not rush clicking any links.

Facebook video virus examples

Tips to avoid Facebook video virus

The virus spreads so quickly because the majority of Facebook users fail to identify these posts and messages as deceptive and malicious content. You should never click on posts or links that your friends send to you if you have even the slightest suspicion that your friend would not share such content on Facebook.

Unfortunately, many computer users click on such content exactly because they cannot believe that their friend has shared such a post. Unfortunately, clicking on these malicious video links downloads malware into the computer that takes control over the victim’s Facebook account.

  • To avoid Facebook video virus infiltration, you should not click on suspicious posts or links sent by your friends. If such content raises your suspicion, ask your friend whether he/she shared it by their choice.
  • Another thing you should know is that videos shared on this social network (no matter if they are uploaded directly to the site or if they are shared via YouTube) play after you click on them. If, after clicking on a video, you are redirected to some suspicious website that asks you to provide permission to access your Facebook timeline or to download an application to your computer, most likely that Facebook post contained a malicious link.
  • You may also install a virus along with other free programs. We strongly recommend avoiding downloading software from questionable file-sharing websites because you risk downloading a bundled software. Bundled software is basically a pack of programs, including one main program and several optional downloads that can be installed alongside the main program. These optional downloads usually appear to be dangerous applications, so it is advisable to opt them out. You can do that via Advanced/Custom installation settings.

Facebook video virus removal guide

To remove the Facebook video virus completely, you have to employ professional security software, such as SpyHunterCombo Cleaner. Malware might install or trick you into installing malicious files, browser extensions, or fake plugins to the computer and web browsers. Manual detection and elimination of these components might be complicated because the virus might block access to browser extensions or reinstall itself once you access your Facebook account. Nonetheless, if you would like to proceed with manual elimination, we provide all the relevant details below.

However, if you are still willing to remove the virus manually, you have to delete all suspicious components from the computer and web browsers. You should also reset the browsers in order to make sure that all malicious components were uninstalled entirely and then restore files affected by the virus to fix virus damage. This can be done with FortectIntego.

After Facebook video virus removal, you must reset the Facebook password. Besides, you should also change the passwords of other accounts. The malware is capable of tracking user's login data, so cybercriminals may have gotten access to other accounts as well. 

Uninstall from Windows

Uninstall from Windows 10/8:

  1. Type Control Panel into the Windows search box and open the result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 10/8

Uninstall from Windows 7/XP:

  1. Click on Windows Start > Control Panel (Windows XP users should click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP

Remove the unwanted program:

  1. In the Programs and Features window, look for any recently installed suspicious entries, select them, and click Uninstall.
  2. If User Account Control appears, click Yes to confirm, then complete the removal.Uninstall the unwanted program from Windows

Delete from macOS

Remove the unwanted application:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for any suspicious entries, then drag them to Trash (or right-click and pick Move to Trash).Uninstall from Mac

Delete leftover files and folders:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and remove any suspicious folders related to the unwanted program.
  3. Repeat the same check in the /Library/LaunchAgents and /Library/LaunchDaemons folders, deleting any suspicious entries.Delete leftover files from Mac
  4. Finally, empty the Trash to permanently remove the leftovers.

Reset Internet Explorer

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete...
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset.Reset Internet Explorer

Remove from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the extension and click on the Gear icon.
  3. Click Remove.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Settings > Privacy, search, and services..
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select Cookies and other site data and Cached images and files. (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Restore new tab and homepage settings:

  1. Click the menu icon and choose Settings.
  2. Then find On startup section.
  3. Click Remove next to any suspicious startup page.

Reset MS Edge if the above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy, search and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.
  5. This will disable extensions and reset startup pages but will not delete bookmarks, saved passwords, or browsing history.Reset Chromium Edge

Remove from Mozilla Firefox (FF)

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select the unwanted extension and click Remove.Remove extensions from Firefox

Reset the homepage:

  1. Click three horizontal lines at the top right corner to open the menu.
  2. Choose Settings.
  3. Under Home, set your preferred homepage and new tab settings.

Clear cookies and site data:

  1. Click Menu and pick Settings.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data...
  5. Select Cookies and Site Data and Temporary cached files and pages, then click Clear.Clear cookies and site data from Firefox

Reset Mozilla Firefox

If clearing the browser as explained above did not help, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox...
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox.Reset Firefox 2

Remove from Google Chrome

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all suspicious extensions related to the unwanted program by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

Change your homepage:

  1. Click menu and choose Settings.
  2. Look for a suspicious site in the On startup section.
  3. Click on Open a specific or set of pages and click on three dots to find the Remove option.

Reset Google Chrome:

If the previous methods did not help you, reset Google Chrome to eliminate all the unwanted components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings.Reset Chrome 2

Delete from Safari

Remove dangerous extensions:

  1. Open Safari, click Safari in the menu at the top-left of the screen, and select Preferences.
  2. Go to the Extensions tab, look for any suspicious entries, and click Uninstall to remove them.Remove extensions from Safari

Clear history and website data:

  1. Click Safari in the menu and pick Clear History.
  2. Set Clear to all history and confirm with Clear History.Clear history from Safari

Reset Safari:

  1. Click Safari in the menu and select Preferences > Advanced.
  2. Enable Show Develop menu in menu bar.
  3. From the menu bar, click Develop and select Empty Caches.Reset Safari

Did this guide help?

3 comments

  1. sandraz

    i cannot stop this virus!!

  2. marhunt

    thanks god my case was the same and it was related to ace stream TS player. removed it and no more malicious acivity on my facebook. you guys saved my life, so i am definitely donating!

  3. Daniel Sevilla

    What happens if its on a Mobile Phone???

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