Messenger virus. 2021 update. A new threat for Facebook users.

Facebook Message virus Removal Guide

What is Facebook Message virus?

Messenger virus might infect your device with malware and take over your Facebook account

Facebook Messenger scamMessenger virus is a cyber infection that can relate to data theft

Facebook Messenger virus is a computer infection that is spread via this popular social media platform. The phishing campaign typically relies on previously compromised accounts – victims then receive messages from somebody on their friend list. Believing the message can be trusted, they click on a suspicious link or download a booby-trapped file that executes a malicious program on the computer. Typically, such phishing messages are sent out in particular time intervals (once or twice a day).

The so-called Facebook Messenger video virus usually delivers a link, e.g.,,, or a shortened link, as well as a short message designed to capture victims' attention: “Is that you?” or “XXX video.” The embedded icon often represents the YouTube logo, so users have even less suspicious when clicking the link.

Messenger virus is one of many different versions of Facebook virus and can represent a wide variety of malware, including cryptominers,[1] data-stealers, trojans (such as FormBook trojan), and other infections. It has been infecting users since at least 2013, although the new campaigns, using ever-shifting messages and phishing tactics, keep coming back regularly. Without a doubt, Messenger virus 2021 brings users just as much trouble as before, despite the tech giant attempting to reduce the number of infected victims by implementing new security features, such as two-factor authentication.

Name Messenger virus
Type Facebook virus
Category Malware; scam; spam
Active since 2013
Increased activity
  • October 27, 2017
  • August 25, 2017
  • April 10, 2018
  • December 5, 2018
  • June 20, 2019
  • July 27, 2020
  • September 2020
Symptoms Delivers questionable content, redirects, fake direct messages or notifications, malicious downloads, hyperlinks
Main danger Infects the system with other malware, exposes to malicious content and steals sensitive information (login credentials, financial data, etc.)
Distribution Messages with hyperlinks sent from compromised accounts
Avoidance tips

Creating complex passwords that conclude from at least 12 alphanumeric characters. Avoid clicking hyperlinks in suspicious messages.

Removal The removal depends on what type of infection threat actors were trying to spread. Nevertheless, most of the malware can be terminated with reputable anti-virus software like SpyHunter 5Combo Cleaner or Malwarebytes
Damage fix Trojans and worms can infect computer system files, which anti-virus cannot remediate. As a result, Windows might start crashing or returning multiple errors after malware is removed. To fix virus damage, scan your machine with PC repair tool ReimageIntego

Although the Messenger virus has been doing the rounds of Facebook for years, it seems that it's on the rise again. Recently, the National Agency for Computer Security[2] and numerous other organizations[3] alerted Internet users about new cases of this virus and urged them to delete any suspicious messages immediately.

To answer the question, “can you get a virus through Facebook Messenger,” the short answer is yes. In some cases, this might result in a total account takeover and identity theft. However, it is also important to note that the infection can occur only if you interact with the message somehow, for example, click on the embedded link, download attachments or enter your login credentials on a spoofed website.

Main features you must know about the Messenger virus

Social engineering ranges from complex and thought-out schemes to simple short messages. Both can be equally effective, and cybercriminals are well aware of that. It is also important to note that the particular social media platform was not accidentally picked up to spread the Messenger virus around – over 2.7 billion accounts were created so far, making it the biggest social media network worldwide.[4]

This virus uses the chat platform to proliferate the infection. There are many ways how cybercriminals implement this technique – they simply make users believe that the link or a file attachment is legitimate since they are sent from somebody that they already know.

The latest scam contains the following details:

  • a profile picture
  • the name of the recipient
  • an active link
  • emoji

German cybersecurity experts[5] have expressed their concern over an active scam featuring link and the name of the potential victim, e.g. “[name of the recipient] Video :o”. Experts warn that this type of link can redirect to a site requiring reconnecting to the account. That's a catch to extort people's login details and, therefore, take over the account.

With the purpose of hacking victims' accounts, hackers also attack people via messenger window. They display a fake pop-up message from an individual who seems to be the victim's friend and show a link to some website.[6] If you click on this link, you will likely get redirected to a fake copy of YouTube or some other site that will suggest installing a browser add-on or software to view the content. If the victim agrees, the PC gets infected with malware, which additionally blocks security software in order to prevent its elimination.

The virus can also start sending a fake message to the victim’s contacts via the same chat windows. Please, ignore all suspicious messages that come to your inbox. Even more, contact the sender and ask about the picture or video if the messenger sent an attachment spam to you.

Facebook Messenger threatThe Messenger virus is an infection that can affect the user's privacy and computer stability

In 2016, French[7] computer users were attacked by A Facebook Messenger Trojan named “Eko”[8] that can spy on users and collect personally identifiable information. The same year English-speaking computer users suffered from the wave of messenger spam spreading a Facebook video virus. There were two examples of messages asking: “You are in this video? ” and “This is your video? .”

In 2017 a variant of Locky ransomware had been distributed with the help of Messenger too.[9] Criminals send a message with a picture in SVG format. Once people clicked on it, they were redirected to a website that asked to install the fake Chrome extension.[10] Installation of this application leads to the infiltration of a dangerous file-encrypting virus.

Another thing, which is usually done by the virus, is the continuous distribution via the victim’s social media account. You may ask why scammers create such viruses. It has been revealed that the virus helps to steal personal information, such as logins, banking data, and passwords, and controls the machine.

Messenger virus continued the work of previous variants in 2017. Victims receive a fake YouTube link from their contacts.[11] Once a person clicks on it, the virus redirects to a fake website that looks identical to Facebook. Here people are asked to enter their login details. As a result victim’s account is taken over by the hackers, and the malicious message is forwarded to the whole victim’s contact list.

However, if you clicked on a malicious link already, you should remove the Message virus immediately and change your account’s password. If you cannot set a new password, you should report about hacked the account via the Support Centre. What is more, you should also change the passwords of other accounts, especially if you use the same one.

For the best threat removal results, we suggest using SpyHunter 5Combo Cleaner or Malwarebytes. Also, tools like the system optimizers can be used further to find corrupted system components and eliminate all errors on the system. When you eliminate the threat, make sure to clear other parts of the PUP and other infections, fix the damage to have the proper running machine again.

Facebook Messenger virusThe virus is a scam that might convince users to enter infectious hyperlinks


April 10, 2018. The virus emerges in a new form

The Facebook Messenger virus starts using the message made like that: “its you? (target's name) :|”. The deceptive messages contain a link to a video on a phishing web page. If the victim clicks on the link, s/he visits the malicious domain and then receives a notification asking to install “required software” to watch the video.

In case the victim fails to identify a scam and installs the suggested application or update, his computer gets entirely compromised, and the social media account gets hacked to send messages with the malicious video link to all of the victim's friends.

If you noticed the Messenger video virus affecting one of your friends, do not ignore it! Let them know and suggest they scan their computers to detect the malware. Also, consider advising them to post a message on their wall, asking people not to open the video. Spreading knowledge is the only way to put an end to social media scams and viruses that promote them.

A new wave noticed on December 5, 2018

A new wave of malicious virus was spotted on December 5, 2018. This time, the scammers are distributing shortened link with a short note “[name of the recipient] Video.” Once clicked, the link redirects the victim to a Google Doc page, which contains a picture that was automatically taken from the victim's social media page.

The picture looks like a movie, so the victim will likely click on the play button to start it. Sadly, the virus then redirects the victim to websites that determine the victim's browser type, geolocation, and other details.

Depending on the operating system, another redirect occurs. Experts report that Firefox users get redirected to a site offering fake Flash Player update, while Chrome users receive a prompt to install a malicious extension. People using Safari on Mac will receive a suggestion to install “the latest version of Media Player.”

After installing the malware, the user's account could get compromised and start sending the virus link to all friends automatically. However, it is yet unclear how exactly the virus spreads. The attackers might be using clickjacking attacks or spying software to steal victims' login details.

June 20, 2019. Security researchers report about new strings of the virus

Tunisian and German users are among the first to be alerted by authorities about the proliferation of the Messenger virus. The report of the National Agency for Computer Security was publicized yesterday, addressing Tunisian netizens to be careful with messages sent from a friend, which contains your name and a link to YouTube-resembling video.

Simultaneously, the German cybersecurity team, along with experts, reported the same problem on the German users' Facebook accounts. People should beware of catchy-looking messages on the app from a friend containing the name, emoji, and a supposed-to-be link to a YouTube video.

Such fake messages are used by hackers to redirect people to phishing websites. They trick them into giving away their login name and password or downloading malicious programs disguised under fake Java, Flash Player updates, or other software.

International Financial Corporation Grant scam threatens users is 2020

While many online scams are revolving around Facebook Messenger work in a very similar pattern, malicious actors keep coming up with new ideas on implementing them more efficiently.

The virus is usually downloaded when users receive a brief message with no (or barely a few) words to spark the curiosity of the target. If not taking precautions, users can be immediately infected with malware and not even realize that the occurrence took place in the first place, as many infections are known to be extremely stealthy and perform operations in the background.

Financial Grand scamFinancial Grand scam seeks to make you pay unsolicited money transfer fees

In early 2020, Facebook users were once again under attack, although this time, they were engaging in what seems like a real conversation (whether a bot or not, the messages seem real). Just like previous times, users were receiving the Messenger scam message from seemingly somebody from a friend list – which means that the account of the person has been hacked before.

First, the users are asked how they are doing, and right after, they presented with a rather interesting claim:[12]

Good, thanks. In fact, really good. Did you hear about the money I received from the International Financial Corporation Grant? You should apply, too, as they’re granting a lot of money before the end of their fiscal year end, coming up. Let me send you a link about it

Those who will proceed with the provided link will be redirected to a spoofing site, which will ask to provide personal information. Later on, a quick message will arrive, claiming that the grant of $80,000 has been approved, and all users have to do is transfer a “small” fee of $1,200 (can vary) into a particular account.

Without a doubt, if you encounter such a message, never click on a link and enter your personal details, as you might be infected with malware or have your identity stolen by the International Financial Corporation Grant scam.

What to do when you get a suspicious message

You should remember that there is no way to get the Facebook Messenger virus on the computer randomly. This is the threat that gets spread around when malicious actors use some software development tools, promotional content, and misleading, deceptive messages to spread around on the social media platform.

When there are riots or different themed news surfacing around the web, many people believe every word they see on the internet, especially when the message is sent from a familiar person on social media or text messaging applications. Dodgy messages, spam, fraudulent emails, or scams – the content that we all receive on a daily basis.

When many of users are stuck to their devices, it is hard t tell if you are being tricked into accessing something dangerous or not. This virus is a malicious social media campaign, so it is used to extort money or personal details from you and your friends.

The chain message uses various deceptive texts like “is that You“, so you would click on the link that leads to malicious material. You should never click on anything even a little bit suspicious even when you are curious. There are many chances that you will infect the machine with more vicious malware than this Messenger scam, so your account gets hacked and your friends receive the same message.

The first thing you need to do is to ignore any suspicious messages and delete the conversation, message, notification completely. this is how you can prevent the message from repeating because you may click it later on without thinking twice. You can install protective AV tools on the mobile device you use, so the threat or possible risk is avoided. Use the relevant app store and be sure to use proper tools for ensuring security.

System repair options when the machine is significantly affected

When the machine gets infected general files and functions of the system can get altered or try to operate differently. Windows registry database, startup preferences, settings can be affected. If the infection corrupts other sections, deletes, or alters DLL files functions can fail and cause errors. In some cases, broken file attachments might also be a problem to many.

We recommend relying on a proper system care tool like ReimageIntego. This is not a program that detects malicious files, so you need to remove all infection pieces and then run this application to fix virus damage after the infection. This program is capable of fixing various Windows-related issues that are not caused by malware infections. So you can repair parts that when failing creates Blue Screen errors and system freezes.

Since this piece of threat is spreading silently and can randomly leave files on the system that cause additional issues, you need to fully check the machine for any remaining issues, so the system can be recovered.

  • Download the application.
  • Click on the ReimageRepair.exe.
    Reimage download
  • If User Account Control (UAC) shows up, select Yes.
  • Install and wait for the installation process to end.Reimage installation
  • The analysis of your machine will begin immediately.Reimage scan
  • Check the results – they will be listed in the Summary.
  • You can now fix issues yourself.
  • If you see many problems that you find difficult to fix, you might need the full licensed version.Reimage results

The compromised accounts spread malware via Facebook Messenger

The virus can easily infect your computer with the help of an infected message that shows up on person-to-person chat. Typically, it offers to see a “shocking picture” or “exciting video.” Many users of this social network have been tricked by this scheme because this message looks like it was sent by one of the victim’s contacts.

Once a person clicks on the infected link, the virus enters the system. What is more, the same message is usually spread further to the victim’s contact list and tricking other users. Therefore, it’s a chain reaction that is nearly impossible to stop.

We want to remind you that the only way to protect your PC, Facebook account, and personal details are not to click suspicious links sent from your friends, colleagues, or family members. If you suspect that the content of the message seems suspicious, you should ask your friend if this link or file is safe to open.

Keep in mind that cybercriminals tend to reply to victims. However, if you know the person, it won’t be hard to identify that you are talking with a different person. Otherwise, you should ask yourself if a person you haven’t spoken to in years actually wants to share a video or picture with you. Most likely not.

Messenger virusMessenger virus is a malicious strategy that can trick you into installing malware

Remove the virus and protect your privacy

Nevertheless, virus on the social media platforms seems like spam; you should still check your computer’s state. Scanning a computer with an anti-malware program is especially recommended if you have clicked on a suspicious link or downloaded unknown content.

To remove Facebook Messenger virus, we suggest scanning the computer with SpyHunter 5Combo Cleaner or Malwarebytes. You can use ReimageIntego after the first removal stage to ensure that there is no virus damage left. However, you should not forget to update your preferred program. Alternatively, you can try to eliminate all the malware-related files yourself by following manual removal steps in Safe Mode – all the instructions are below.

Another important Messenger virus removal step is to change your password. If hackers took over your account, they might get credentials to email, bank, and other accounts. Thus, in order to protect your privacy, you should set a strong password. Keep in mind that good password:

  • is at least 12 characters long;
  • has numbers;
  • has the capital and lower-case letters;
  • has symbols (if allowed);
  • does not have your name, surname, and other personal information included;
  • is not a dictionary word.

do it now!
Reimage Happiness
Intego Happiness
Compatible with Microsoft Windows Compatible with macOS
What to do if failed?
If you failed to fix virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

Getting rid of Facebook Message virus. Follow these steps

Uninstall from Windows

Instructions for Windows 10/8  machines:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program. Uninstall from Windows 1
  3. From the list, find the entry of the suspicious program.
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK. Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program. Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Delete from macOS

Remove items from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for all related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash) Uninstall from Mac 1

To fully remove an unwanted app, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the related .plist files. Uninstall from Mac 2

Uninstall from Android

Uninstall unwanted programs from Android device:

  1. Go to Settings -> Apps/Applications.
  2. Expand the full list of the installed apps.
  3. Scroll through the list and tap on a suspicious application once.
  4. Tap on it and select Uninstall. Uninstall from Android
  5. Reboot the device.

Clear Storage and data files on Android from Google Chrome or other apps:

  1. Go to Settings > Apps/Applications.
  2. Expand the full list of the installed apps.
  3. Tap on Chrome and select Storage & cache.
  4. Clear storage and clear cache of the app. Clear Chrome cache and and data Android

If you are seeing ads on top of other apps but are not sure what is causing it, perform the following steps:

  1. Go to Apps/Applications.
  2. Tap Advanced.
  3. Select Special App access.
  4. Tap on Display over other apps. Check if can display over other Apps Android
  5. Eliminate apps with these access rights enabled.

Remove from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the extension and click on the Gear icon.
  3. Click on Uninstall at the bottom. Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear. Clear Edge browsing data

Restore new tab and homepage settings:

  1. Click the menu icon and choose Settings.
  2. Then find On startup section.
  3. Click Disable if you found any suspicious domain.

Reset MS Edge if the above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running. Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick Delete Advanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -Verbose Advanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove. Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy, search and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now. Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset. Reset Chromium Edge

Remove from Mozilla Firefox (FF)

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select unwanted plugin and click Remove. Remove extensions from Firefox

Reset the homepage:

  1. Click three horizontal lines at the top right corner to open the menu.
  2. Choose Options.
  3. Under Home options, enter your preferred site that will open every time you newly open the Mozilla Firefox.

Clear cookies and site data:

  1. Click Menu and pick Settings.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear. Clear cookies and site data from Firefox

Reset Mozilla Firefox

If clearing the browser as explained above did not help, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information. Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox. Reset Firefox 2

Remove from Google Chrome

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to the unwanted program by clicking Remove. Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data. Clear cache and web data from Chrome

Change your homepage:

  1. Click menu and choose Settings.
  2. Look for a suspicious site in the On startup section.
  3. Click on Open a specific or set of pages and click on three dots to find the Remove option.

Reset Google Chrome:

If the previous methods did not help you, reset Google Chrome to eliminate all the unwanted components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings. Reset Chrome 2

Delete from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension and select Uninstall. Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History. Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches. Reset Safari

Scan your system with anti-malware

If you are a victim of ransomware, you should employ anti-malware software for its removal. Some ransomware can self-destruct after the file encryption process is finished. Even in such cases, malware might leave various data-stealing modules or could operate in conjunction with other malicious programs on your device. 

SpyHunter 5Combo Cleaner or Malwarebytes can detect and eliminate all ransomware-related files, additional modules, along with other viruses that could be hiding on your system. The security software is really easy to use and does not require any prior IT knowledge to succeed in the malware removal process.

Manual removal using Safe Mode

Important! →
Manual removal guide might be too complicated for regular computer users. It requires advanced IT knowledge to be performed correctly (if vital system files are removed or damaged, it might result in full Windows compromise), and it also might take hours to complete. Therefore, we highly advise using the automatic method provided above instead.

Step 1. Access Safe Mode with Networking

Manual malware removal should be best performed in the Safe Mode environment. 

Windows 7 / Vista / XP
  1. Click Start > Shutdown > Restart > OK.
  2. When your computer becomes active, start pressing F8 button (if that does not work, try F2, F12, Del, etc. – it all depends on your motherboard model) multiple times until you see the Advanced Boot Options window.
  3. Select Safe Mode with Networking from the list. Windows 7/XP
Windows 10 / Windows 8
  1. Right-click on Start button and select Settings.
  2. Scroll down to pick Update & Security.
    Update and security
  3. On the left side of the window, pick Recovery.
  4. Now scroll down to find Advanced Startup section.
  5. Click Restart now.
  6. Select Troubleshoot. Choose an option
  7. Go to Advanced options. Advanced options
  8. Select Startup Settings. Startup settings
  9. Press Restart.
  10. Now press 5 or click 5) Enable Safe Mode with Networking. Enable safe mode

Step 2. Shut down suspicious processes

Windows Task Manager is a useful tool that shows all the processes running in the background. If malware is running a process, you need to shut it down:

  1. Press Ctrl + Shift + Esc on your keyboard to open Windows Task Manager.
  2. Click on More details.
    Open task manager
  3. Scroll down to Background processes section, and look for anything suspicious.
  4. Right-click and select Open file location.
    Open file location
  5. Go back to the process, right-click and pick End Task.
    End task
  6. Delete the contents of the malicious folder.

Step 3. Check program Startup

  1. Press Ctrl + Shift + Esc on your keyboard to open Windows Task Manager.
  2. Go to Startup tab.
  3. Right-click on the suspicious program and pick Disable.

Step 4. Delete virus files

Malware-related files can be found in various places within your computer. Here are instructions that could help you find them:

  1. Type in Disk Cleanup in Windows search and press Enter.
    Disk cleanup
  2. Select the drive you want to clean (C: is your main drive by default and is likely to be the one that has malicious files in).
  3. Scroll through the Files to delete list and select the following:

    Temporary Internet Files
    Recycle Bin
    Temporary files

  4. Pick Clean up system files.
    Delete temp files
  5. You can also look for other malicious files hidden in the following folders (type these entries in Windows Search and press Enter):


After you are finished, reboot the PC in normal mode.

How to prevent from getting malware

Protect your privacy – employ a VPN

There are several ways how to make your online time more private – you can access an incognito tab. However, there is no secret that even in this mode, you are tracked for advertising purposes. There is a way to add an extra layer of protection and create a completely anonymous web browsing practice with the help of Private Internet Access VPN. This software reroutes traffic through different servers, thus leaving your IP address and geolocation in disguise. Besides, it is based on a strict no-log policy, meaning that no data will be recorded, leaked, and available for both first and third parties. The combination of a secure web browser and Private Internet Access VPN will let you browse the Internet without a feeling of being spied or targeted by criminals. 

No backups? No problem. Use a data recovery tool

If you wonder how data loss can occur, you should not look any further for answers – human errors, malware attacks, hardware failures, power cuts, natural disasters, or even simple negligence. In some cases, lost files are extremely important, and many straight out panic when such an unfortunate course of events happen. Due to this, you should always ensure that you prepare proper data backups on a regular basis.

If you were caught by surprise and did not have any backups to restore your files from, not everything is lost. Data Recovery Pro is one of the leading file recovery solutions you can find on the market – it is likely to restore even lost emails or data located on an external device.

About the author
Lucia Danes
Lucia Danes - Virus researcher

If this free guide helped you and you are satisfied with our service, please consider making a donation to keep this service alive. Even a smallest amount will be appreciated.

Contact Lucia Danes
About the company Esolutions

Removal guides in other languages