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IDP.Generic virus. How to remove? (Uninstall guide)

removal by Julie Splinters - - | Type: Malware

IDP.Generic is a heuristic detection for  a malicious trojan, although it can also mean a false positive

IDP.Generic virus
IDP.Generic is a term used to describe a set of malware infections that are detected by Avast's and AVG's Protection detection component, although can be a false-positive

IDP.Generic is a term used by AVG or Avast antivirus engines to describe a system infection that can be associated with a variety of different threats. Nevertheless, such detection might also be a false positive, especially when the AV tool or Java plugin is outdated.

IDP.Generic detection means that the mentioned anti-virus programs used Identity Protection detection component to detect unusual activity from a program or a file that has been put into the computer. There are no specific programs that are associated with this issue, as people are having troubles with dialer software, manufacturer's diagnostic tools,[1] gaming platform Steam, communication app Discord, and other harmless applications.

Nevertheless, it does not mean that the detected files are always false-positive, as it can actually be some type of malware. Therefore, it is vital to make sure that nothing malicious is installed on your device. If it is not a false positive, it is crucial to remove IDP.Generic virus from your machine as soon as possible.

Name IDP.Generic
Type Malware or false positive
Infiltration Spam emails, third-party sites, fake updates, cracks, pirated software installers, etc.
Risk factors Money loss, further malware infections, identity theft, sensitive data disclosure to malicious actors, etc.
Detection engines AVG and Avast 
Similar detections IDP.ALEXA.51
Fix You need to terminate the virus with the help of security software or update Java/AV engine to fix the false positive
Recovery If your system was affected by non-false positive version of IDP.Generic virus, you should delete it and then use Reimage to fix the damage done to system files

It is difficult to talk about symptoms of the IDP.Generic virus infection, as it can represent a variety of threats, including trojans, banking malware, info-stealers, malware droppers, worms, rootkits, and another type of malware. Nevertheless, most viruses are generally stealthy, unless it is ransomware. However, you might experience the following:

  • Slow operation of the device/high resource usage;
  • Random windows opening without user initiation;
  • Frequent BSoDs;
  • High network activity;
  • Crashing programs;
  • The host machine is sending out spam;
  • Redirects to suspicious sites, etc.

To find out whether or not IDP.Generic is false positive, you have a few options: scan the file with alternative security software, or upload it to Virus Total. However, even then you might not be entirely sure, as the detection might be a new threat that was never previously detected in the wild. Therefore, it is often worth trying performing other actions before performing IDP.Generic removal.

If you scanned the file with other security software and Virus Total and the detection is still low, it is worth updating Adobe Flash player first. This plugin is known to have a variety of security holes and zero-days,[2] and is often exploited by cybercriminals.[3] Additionally, scam sites often use Flash Player's name to install bogus or even malicious software. In fact, installing fake updates might be one of the ways how you could infect your device with IDP.Generic virus.

Finally, if updating Adobe Flash did not change anything, you should contact AVG or Avast support and ask whether or not the detection is a false positive. The problem is that any type of executable might be named after anything (for example, Flashupdate.exe) and actually be malicious.

Once you are sure that the file is malicious, you should remove IDP.Generic virus from your computer by using anti-virus software. After that, we suggest you scan your PC with Reimage to fix the system damage done by the malware.

Protect yourself from malware by being attentive while browsing the internet

There are many ways of getting your computer infected with malware. One of the most popular malware distribution methods is sending the malicious file inside a spam email. This method is one of the most reliable ones, although infection rates might not be as high. Thus, when you receive an email from a questionable source, be meticulous when opening its attachments or clicking on links inside (DO NOT let macro function to run if prompted).

Another wide-spread malware distribution method is via unsafe or hacked sites. Bad actors can create spoofed sites, hijack legitimate ones, buy ad space and insert malicious code into it or simply host malicious files on shady third-party (torrent) websites where security measures are inadequate.

Therefore, you need to make sure that your anti-virus is up to date. Additionally, make sure you scan any type of executable with tools like Virus Total. Finally, do not download cracks, keygens or cracked installers, as these are often infested with malware, and might be challenging to determine whether or not it is actually malicious.

Delete IDP.Generic virus if it is not a false positive

IDP.Generic virus removal should only be performed if you are sure that the file is actually malicious. Just to be positive, make sure you update your security software to the latest version, update your Flash player or even contact AV engines' customer support for the advice. Nevertheless, it is vital to act if IDP.Generic is actually malicious.

IDP.Generic removal instructions highly depend on what type of malware you are dealing with. Nevertheless, experts[4] generally recommend accessing Safe Mode with Networking and perform the process from there, as it is a safe environment and is the best for troubleshooting. To enter this mode, follow our instructions below.

Once in Safe Mode, you should perform a full system scan with the help if security software, such as Malwarebytes MalwarebytesCombo Cleaner, or any other reputable application. 

In case IDP.Generic is indeed false positive, you can always make an exclusion in your anti-virus engine (please refer to the official website of the vendor, as instructions for that differ).

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What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Malwarebytes.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove IDP.Generic virus, follow these steps:

Remove IDP.Generic using Safe Mode with Networking

To enter Safe Mode with Networking, perform the following steps:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove IDP.Generic

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete IDP.Generic removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from IDP.Generic and other ransomwares, use a reputable anti-spyware, such as Reimage, Malwarebytes MalwarebytesCombo Cleaner or Plumbytes Anti-MalwareMalwarebytes Malwarebytes

About the author

Julie Splinters
Julie Splinters - Malware removal specialist

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References


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