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Win32:Malware-gen. How to remove? (Uninstall guide)

removal by Olivia Morelli - - | Type: Malware

Win32:Malware-gen is a Trojan infection that affects Windows operating systems

Image of Win32:Malware-gen
Win32:Malware-gen is a list of trojans detected by various AV engines under different names

Win32:Malware-gen is malware type for Windows operating systems and is recognized by AV engines under different names. It’s a heuristic detection[1] that identifies trojan horses that are capable of performing various tasks, such as modifying Windows system files, stealing personal details, installing other malware, as well as rerouting users to suspicious domains filled with intrusive ads or tech support scams. It has been reported that Win32:Malware-gen might sometimes indicate false positive.[2]

Summary
Name Win32:Malware-gen
Also known as
  • HEUR:Trojan.Win32.Generic
  • Generic.dx!vpv
  • Trojan.Generic.5408453
  • Agent2.CBME
  • TROJ_GEN.R42C3AR 
  • Trojan.BHO!IK
  • Mal/BHO-AY . etc.
Type Trojan
Distribution Malicious websites, spam emails, etc.
Detection and elimination Use reliable security software to get rid of the trojan
System restore Use Reimage to repair system damage

There are numerous ways of Win32:Malware-gen malware entering the system. However, most of the time Trojan horse travels as an obfuscated email attachment, cracked software or fake update. Therefore, its installation requires user’s participation, in one way or another.

The Win32:Malware-gen virus might be used for many different purposes, for instance:

  • download, install or run malware on the targeted computer;
  • operate as a keylogger and collect sensitive data, including logins, passwords, credit card information, etc.
  • allow remote access to the affected computer;
  • display aggressive pop-ups, banners, in-text and other ads that might be not only annoying but malicious as well.

Viruses, such as RedBoot, WoolyWinSec, Revenge, BrowserAir, BonziBuddy, FileIce are detected by the majority of security programs as Win32:Malware-gen. Therefore, the appearance of malware might lead to encrypted files, lost financial information or money, diminished browsing experience, identity theft, and other harmful activities. Thus, it’s crucial to get rid of the malware immediately.

Major security programs can identify and remove Win32:Malware-gen safely. Thus, if you suspect infiltration of malware, you should run a full system scan with updated software to look up for malicious components in the system.

For Win32:Malware-gen removal we suggest using Malwarebytes which is a professional malware elimination software. However, you can also rely on your current antivirus program. But before scanning the system, you should update it first.

If Win32:Malware-gen malware prevents from accessing, updating or running security software, you should follow the guide given at the end of the article. It will help to disable the virus and run automatic elimination.

After full elimination procedure, we suggest you scan the computer with Reimage, it can repair your system and help you recover after the malware attack.

Malware infiltration strategies

Trojan horses or malware can get inside the computer using several methods. However, most of the time, users are tricked into installing it themselves. These cyber threats rarely attack themselves by exploiting system vulnerabilities.

Most of the time malware infiltrates the system when a user:

  • opens infected email attachment;
  • download illegal or obfuscated programs;
  • installs fake updates;
  • clicks on malware-laden ad or downloads content from it.

Win32:Malware-gen contains various cyber threats, so penetration strategies might differ. Thus, you should be careful and pay attention to online security tips to avoid the attack:

  • install software or its updates from the official developer’s websites;
  • do not use unknown file-sharing websites or P2P networks;[3]
  • do not click on aggressive or eye-catchy pop-ups that offer to download software, warn about available updates or deliver other security alerts;
  • obtain anti-virus software that ensures real-time protection;
  • avoid visiting potentially dangerous websites, such as gaming, gambling or adult-themed;
  • check the information about the sender before opening unknown attachment included in the email.

Security specialists from semvirus.pt[4] also remind not to download illegal content, including programs, movies, music, books, etc. These entries usually contain malicious components, including, Win32:Malware-gen.

Win32:Malware-gen trojan
Win32:Malware-gen can affect all platforms that operate Windows-based systems

Delete Win32:Malware-gen from the system

The only correct way to remove Win32:Malware-gen from the device is to run a full system scan with a reputable malware removal program. This group of malicious programs might include numerous different files, programs or components that have to be eliminated altogether.

For Win32:Malware-gen removal we recommend using powerful anti-malware software. However, don’t forget to update it before the system scan! Additionally, some cyber threats might block access to security programs, so you should find the instructions below handy

 

 

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What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
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More information about this program can be found in Reimage review.

If you decided to select another anti-spyware, uninstall Reimage from your computer.
Press mentions on Reimage
Alternate Software
Malwarebytes
Alternate Software
Malwarebytes

To remove Win32:Malware-gen, follow these steps:

Remove Win32:Malware-gen using Safe Mode with Networking

If you cannot run or install security software, you should reboot the system to Safe Mode with Networking.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Win32:Malware-gen

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Win32:Malware-gen removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Win32:Malware-gen using System Restore

System Restore can also help to disable Win32:Malware-gen malware.

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Win32:Malware-gen. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that Win32:Malware-gen removal is performed successfully.

About the author

Olivia Morelli
Olivia Morelli - Ransomware analyst

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References

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