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Win32:Malware-gen. How to remove? (Uninstall guide)

removal by Olivia Morelli - - | Type: Malware

Antivirus alert about detected Win32:Malware-gen warns about Trojan horse

Image of Win32:Malware-gen

Win32:Malware-gen is a term used to describe a specific group of malicious programs. It’s a heuristic detection[1] that identifies trojan horses that are capable of performing various tasks, such as install other malware, collect sensitive data or display questionable ads while you browse the web.

There are numerous ways how Win32:Malware-gen malware can enter the system. However, most of the time Trojan horse travels as an obfuscated email attachment, cracked software or fake update. Therefore, its installation typically requires user’s participation.

The Win32:Malware-gen virus might be used for many different purposes, for instance:

  • download, install or run malware on the targeted computer;
  • operate as a keylogger and collect sensitive data, including logins, passwords, credit card information, etc.
  • allow remote access to the affected computer;
  • display aggressive pop-ups, banners, in-text and other ads that might be not only annoying but malicious as well.

Viruses, such as RedBoot, WoolyWinSec, Revenge, BrowserAir, BonziBuddy, FileIce are detected by the majority of security programs as Win32:Malware-gen. Therefore, the appearance of malware might lead to encrypted files, lost financial information or money, diminished browsing experience, identity theft, and other harmful activities. Thus, it’s crucial to get rid of the malware immediately.

Major security programs can identify and remove Win32:Malware-gen safely. Thus, if you suspect infiltration of malware, you should run a full system scan with updated software to look up for malicious components in the system.

For Win32:Malware-gen removal we suggest using Reimage which is a professional malware elimination software. However, you can also rely on your current antivirus program. But before scanning the system, you should update it first.

If Win32:Malware-gen malware prevents from accessing, updating or running security software, you should follow the guide given at the end of the article. It will help to disable the virus and run automatic elimination.

Malware infiltration strategies

Trojan horses or malware can get inside the computer using several methods. However, most of the time, users are tricked into installing it themselves. These cyber threats rarely attack themselves by exploiting system vulnerabilities.

Most of the time malware infiltrates the system when a user:

  • opens infected email attachment;
  • download illegal or obfuscated programs;
  • installs fake updates;
  • clicks on malware-laden ad or downloads content from it.

Win32:Malware-gen contains various cyber threats, so penetration strategies might differ. Thus, you should be careful and pay attention to online security tips to avoid the attack:

  • install software or its updates from the official developer’s websites;
  • do not use unknown file-sharing websites or P2P networks;[2]
  • do not click on aggressive or eye-catchy pop-ups that offer to download software, warn about available updates or deliver other security alerts;
  • obtain anti-virus software that ensures real-time protection;
  • avoid visiting potentially dangerous websites, such as gaming, gambling or adult-themed;
  • check the information about the sender before opening unknown attachment included in the email.

Security specialists from semvirus.pt[3] also remind not to download illegal content, including programs, movies, music, books, etc. These entries usually contain malicious components, including, Win32:Malware-gen.

Delete Win32:Malware-gen from the system

The only correct way to remove Win32:Malware-gen from the device is to run a full system scan with a reputable malware removal program. This group of malicious programs might include numerous different files, programs or components that have to be eliminated altogether.

For Win32:Malware-gen removal we recommend using Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware. However, you can use any other professional software, but don’t forget to update it before the system scan! Additionally, some cyber threats might block access to security software, so you should find the instructions below handy

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If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall Win32:Malware-gen. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.
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Manual Win32:Malware-gen Removal Guide:

Remove Win32:Malware-gen using Safe Mode with Networking

If you cannot run or install security software, you should reboot the system to Safe Mode with Networking.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Win32:Malware-gen

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Win32:Malware-gen removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Win32:Malware-gen using System Restore

System Restore can also help to disable Win32:Malware-gen malware.

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Win32:Malware-gen. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that Win32:Malware-gen removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Win32:Malware-gen from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files were encrypted, you should try to restore files using third-party tools. However, they may not give the best results. Therefore, only backups are the main recovery option.

If your files are encrypted by Win32:Malware-gen, you can use several methods to restore them:

Data Recovery Pro – professional tool to restore corrupted data

This software helps to restore corrupted or accidentally deleted files. Also, it might be helpful after ransomware attack.

Take advantage of Windows Previous Versions feature

This method allows copying previously saved versions of individual files. However, you should have enabled System Restore before Win32:Malware-gen infiltration.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Make use of ShadowExplorer

This software helps to recover data from Shadow Volume Copies if they were not deleted by malware.

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Win32:Malware-gen and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Olivia Morelli
Olivia Morelli - Ransomware analyst

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References

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