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Remove White Screen virus (Removal Instructions) - updated Jul 2019

removal by Ugnius Kiguolis - -   Also known as Ukash virus, Police virus | Type: Malware

White Screen virus – a malicious intruder that claims to be from a police organization and collects fines

White Screen scam

White Screen virus, also known as White Screen MoneyPak virus, is a scamming malware that relates to Reveton trojan family. This virus is completely annoying badware, which blocks the computer's system and shows a huge white blank screen covering the entire PC's desktop. This fake white alert hides all desktop icons, shows no taskbar and the startup menu. Instead of that, it shows a message from the governmental authority of the UK, the USA, Canada or other country depending on the victim's location. In addition, White Screen virus gains access to the computer's IP address and claims that its owner has to pay a fine from 100 dollars to 100 pounds because of various law violations detected. 

Name White Screen virus
Type Scam
Sub-type Malware
Similar apps FBI virus, Metropolitan Police virus, PRISM virus, etc.
Danger Possible money swindling, malware injection, etc.
Distribution Spam messages, unsecured networks
Detection Use Reimage software to detect malicious components

White Screen virus usually urges the payment to be transferred within 48 hours. If the fine is not paid on time, the virus promises that there is a huge possibility of getting into the jail. However, be calm as no jail, prosecution, or penalty is waiting for you here as this scam message is completely fake and has been produced for illegitimate activities only.

White Screen virus displays a warning of fake crimes committed and pretends to be from the Australian Federal Police, the FBI, or similar law enforcement agencies. Additionally, the notification informs that the computer screen has been blocked due to exposure of pornography-related data, spamming activities, and misusing copyright rules.

Various officially-looking logos are created to bring a look of legitimacy to the scam message. This way a bigger number of users fall for believing in scams such as White Screen virus. However, you need to be careful while viewing this type of content as additional malware might be attached somewhere. This way, not only money losses might occur but you might be put under the risk of severe machine damage.

White Screen virus
White Screen virus is a scam that appears on computers and accuses users of violating some laws

Just like Metropolitan Police virus, PRISM virusFBI Paypal virus, FBI virus, and other malware, this scam is distributed only for illegitimate means and should be avoided at all costs. What you need to do is remove White Screen virus as soon as possible. You can bring Reimage for some additional help. This tool can scan the entire system for malicious strains.

Additionally, White Screen virus removal process might require rebooting your system in Safe Mode with Networking first as the elimination might not be possible when the lock screen is preventing you from entering the machine properly. You can find a detailed guide of system boot options at the end of this text.

Note that malware such as White Screen virus can be met on any type of unsecured network or in any kind of spam message, so precautionary measures are a necessity here. If you want to know more about scareware[1] distribution principles and how to avoid these threats, continue by reading the following paragraphs.

White Screen malware
White Screen malware is a suspicious message that aims to swindle money from users

Infection sources filled with scam messages

If you are one of these people who have got infected with a scam virus, you must have opened a malicious email or visited a hacked site. Spam email messages[2] are one of the most common sources from which scams are carried on to users' computers and provide their bogus notifications for illegitimate purposes.

A way to avoid scamming content is to always evaluate your received email and the risk of potentially dangerous content hiding there. Always identify the sender and your expectations of receiving important letters lately. If you have not been waiting for anything valuable recently, you should delete all suspicious messages received.

Continuously, keep a distance from third-party networks such as piracy websites which also are protection-lacking. Here hackers often insert malicious content into secondary downloading links and the virus easily ends up on the user's system during the installation process. Besides, Virusai.lt specialists[3] claim that anti-malware protection is another necessity of every user. Automatical safety allows spotting malicious activities in time.

Terminate White Screen virus from your machine

White Screen virus removal is a process that needs to be performed with the help of automatical tools. Scanning the system for possibly-malicious components is necessary and can be done with software such as Reimage, SpyHunter 5Combo Cleaner, or Malwarebytes. These programs are created for malware scanning purposes and will initiate a full check-up of different locations of your Windows PC.

Continuously, if the scam displays a lock screen and prevents you from accessing the computer screen, you should reboot your machine in Safe Mode with Networking or activate System Restore to reverse recent changes and end suspicious tasks. After that, you can continue with the process and successfully remove White Screen virus.

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What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with SpyHunter 5.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove White Screen virus, follow these steps:

Remove White Screen using Safe Mode with Networking

Use Safe Mode with Networking to disable all malicious processes. You can activate this mode by completing the following instructing steps:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove White Screen

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete White Screen removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove White Screen using System Restore

The System Restore configuration might allow you to deactivate suspicious tasks on your system. Launch this mode by performing the following:

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of White Screen. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that White Screen removal is performed successfully.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from White Screen and other ransomwares, use a reputable anti-spyware, such as Reimage, SpyHunter 5Combo Cleaner or Malwarebytes

About the author

Ugnius Kiguolis
Ugnius Kiguolis - The mastermind

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