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“The Roboto Condensed font was not found” virus. How to remove? (Uninstall guide)

removal by Julie Splinters - - | Type: Malware
12

“The Roboto Condensed font was not found” virus continues spreading malware

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“The Roboto Condensed font was not found” is a deceptive error message that might be delivered by a malicious website. The adware, which is responsible for redirecting users to this site, is usually installed in software packages and attack Chrome and Firefox users. However, Internet Explorer and Microsoft Edge users might encounter it as well.

The “The Roboto Condensed font was not found” virus is similar to “the HoeflerText was not found” and “the ArialText Font Was Not Found” – malspam campaigns designed to deliver Lukitus[1] and Spora ransomware. This example of malware was noticed spreading XMRig CoinMiner, Nymaim[2] or Ursnif malware. However, in October 2017, researchers spotted pushing crapware too.

The very campaign emerged when you get misguides to an infected domain, which converts the content of a web page and into an unreadable collection of characters. Then, the notification appears indicating that “The Roboto Condensed font was not found.”[3]

Unfortunately, the malware developers made a good job counterfeiting the logo and entire message to make it look like a realistic notification.

Interestingly, Internet users will not see a scrambled page, but instead the very pup and additional pop-ups loading in new tabs. You should remove “The Roboto Condensed font was not found” virus right away. Reimage or Malwarebytes Anti Malware will help you do that faster.

It might be amusing if not frustrating to think that cyber villains expect to succeed in their plans fishing for gullible users with the same technique. However, as the case of Facebook video and message viruses reveal, the campaign might prove to be highly successful.

If a user who has not encounter malware may indeed fall for into the trap as the message is professionally forged. If you dare to install fontpackup.exe, you might see the aftermath of dealing with Nymaim malware or cryptominer. You should perform “the Roboto Condensed font was not found” removal even if you did not download the offered payload.

“The Roboto Condensed font was not found” scam spreads InstallCapital adware bundles

On October 2017, malware researchers announced that malware started spreading crapware and InstallCapital adware. The operation method remains the same. If users agree to install “update” from a malicious website, a new malware is installed on the computers.

Once adware bundle is executed on the computer, it connects to a remote server. When the connection is established, it downloads an encrypted configuration file which includes a bunch of information. However, it might differ from one victim to another. Therefore, the configuration files might include different URLs, command line argument and various software EULAs based on affected Windows OS version or computer’s geographic location.

During the installation of InstallCapital’s bundle, users are offered to choose between recommended Express Install and Advanced Install. The pre-selected Express install offers to download “recommended additions” such as including System Healer, DNS LockerSearch Awesome and others. However, if you choose Advanced Install hoping to reject installation of these entries, you are wrong. These ad-supported programs will be still installed automatically.

Once this terrible package is installed, user’s DNS settings might be changed in order to display aggressive ads and to mine virtual currency. However, installation of this fake “The Roboto Condensed font was not found” update might lead to the installation of more dangerous programs, such as Trojans or keyloggers.

Tips to avoid malware

As discussed above, you are likely to encounter the malware if you wander away to an infected site and activate the malicious script. Therefore, mere vigilance will not be sufficient in battling the malware. Download and install malware elimination tools.

On the other hand, it still requires partial users’ participation to conduct the attack. Note that neither of Chrome or Firefox updates do not appear in random sites or when you download a shady file from torrent sharing or movie streaming site. Securing or browser with a tool and paying attention to downloadable content will help you lower the risk of “The Roboto Condensed font was not found” hijack.

Instructions for”The Roboto Condensed font was not found” virus elimination

It is recommended to remove “The Roboto Condensed font was not found” virus web components even if you clocked further execution of the malware. Since you have been redirected to the site promoting “The Roboto Condensed font was not found” ads, adware has settled on the browser.

You can get rid of it by resetting the browser. In order to complete “the Roboto Condensed font was not found” removal, you may scan the browser with a security tool. On the final note, all users, whether you reside in Russia [4] or the UK, should be wary of this browser threat.

You can remove “The Roboto Condensed font was not found” automatically with a help of one of these programs: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus, Malwarebytes Anti Malware. We recommend these applications because they can easily delete potentially unwanted programs and viruses with all their files and registry entries that are related to them.

We might be affiliated with any product we recommend on the site. Full disclosure in our Agreement of Use. By Downloading any provided Anti-spyware software to remove “The Roboto Condensed font was not found” virus you agree to our privacy policy and agreement of use.
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If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall “The Roboto Condensed font was not found” virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

More information about this program can be found in Reimage review.

More information about this program can be found in Reimage review.

Manual “The Roboto Condensed font was not found” virus Removal Guide:

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “The Roboto Condensed font was not found” from Windows systems

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs).Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall “The Roboto Condensed font was not found” and related programs
    Here, look for “The Roboto Condensed font was not found” or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove “The Roboto Condensed font was not found” from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete 'http://isearch.babylon.com...' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “The Roboto Condensed font was not found” from Mac OS X system

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You need to purchase Full version to remove infections.
More information about Reimage.

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for “The Roboto Condensed font was not found” or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash.Click on every malicious entry and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “The Roboto Condensed font was not found” from Internet Explorer (IE)

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for “The Roboto Condensed font was not found” and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete “The Roboto Condensed font was not found” removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “The Roboto Condensed font was not found” virus from Microsoft Edge

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You need to purchase Full version to remove infections.
More information about Reimage.

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, “The Roboto Condensed font was not found” should be removed from your Microsoft Edge browser.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “The Roboto Condensed font was not found” from Mozilla Firefox (FF)

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You need to purchase Full version to remove infections.
More information about Reimage.

Exit the page containing “The Roboto Condensed font was not found” notification and clean the browser.

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select “The Roboto Condensed font was not found” and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete “The Roboto Condensed font was not found” removal. Click on 'Reset Firefox' button for a couple of times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “The Roboto Condensed font was not found” from Google Chrome

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

Reset the browser to eliminate all web objects and scripts of “The Roboto Condensed font was not found” malware.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select “The Roboto Condensed font was not found” and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete “The Roboto Condensed font was not found” removal. Click on 'Reset' button to complete your removal
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “The Roboto Condensed font was not found” from Safari

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for “The Roboto Condensed font was not found” or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by “The Roboto Condensed font was not found”, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete “The Roboto Condensed font was not found” removal process. Select all options and click on 'Reset' button
After uninstalling this potentially unwanted program (PUP) and fixing each of your web browsers, we recommend you to scan your PC system with a reputable anti-spyware. This will help you to get rid of “The Roboto Condensed font was not found” registry traces and will also identify related parasites or possible malware infections on your computer. For that you can use our top-rated malware remover: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware.

About the author

Julie Splinters
Julie Splinters - Malware removal specialist

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