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Remove “The Roboto Condensed font was not found” virus (Removal Instructions) - Oct 2017 update

removal by Julie Splinters - - | Type: Malware

“The Roboto Condensed font was not found” virus continues spreading malware

The image displaying "The Roboto Condensed font was not found"  Chrome sample

“The Roboto Condensed font was not found” is a deceptive error message that might be delivered by a malicious website. The adware, which is responsible for redirecting users to this site, is usually installed in software packages and attack Chrome and Firefox users. However, Internet Explorer and Microsoft Edge users might encounter it as well.

The “The Roboto Condensed font was not found” virus is similar to “the HoeflerText was not found” and “the ArialText Font Was Not Found” – malspam campaigns designed to deliver Lukitus[1] and Spora ransomware. This example of malware was noticed spreading XMRig CoinMiner, Nymaim[2] or Ursnif malware. However, in October 2017, researchers spotted pushing crapware too.

The very campaign emerged when you get misguides to an infected domain, which converts the content of a web page and into an unreadable collection of characters. Then, the notification appears indicating that “The Roboto Condensed font was not found.”[3]

Unfortunately, the malware developers made a good job counterfeiting the logo and entire message to make it look like a realistic notification.

Interestingly, Internet users will not see a scrambled page, but instead the very pup and additional pop-ups loading in new tabs. You should remove “The Roboto Condensed font was not found” virus right away. ReimageIntego or Malwarebytes will help you do that faster.

It might be amusing if not frustrating to think that cyber villains expect to succeed in their plans fishing for gullible users with the same technique. However, as the case of Facebook video and message viruses reveal, the campaign might prove to be highly successful.

If a user who has not encounter malware may indeed fall for into the trap as the message is professionally forged. If you dare to install fontpackup.exe, you might see the aftermath of dealing with Nymaim malware or cryptominer. You should perform “the Roboto Condensed font was not found” removal even if you did not download the offered payload.

“The Roboto Condensed font was not found” scam spreads InstallCapital adware bundles

On October 2017, malware researchers announced that malware started spreading crapware and InstallCapital adware. The operation method remains the same. If users agree to install “update” from a malicious website, a new malware is installed on the computers.

Once adware bundle is executed on the computer, it connects to a remote server. When the connection is established, it downloads an encrypted configuration file which includes a bunch of information. However, it might differ from one victim to another. Therefore, the configuration files might include different URLs, command line argument and various software EULAs based on affected Windows OS version or computer’s geographic location.

During the installation of InstallCapital’s bundle, users are offered to choose between recommended Express Install and Advanced Install. The pre-selected Express install offers to download “recommended additions” such as including System Healer, DNS LockerSearch Awesome and others. However, if you choose Advanced Install hoping to reject installation of these entries, you are wrong. These ad-supported programs will be still installed automatically.

Once this terrible package is installed, user’s DNS settings might be changed in order to display aggressive ads and to mine virtual currency. However, installation of this fake “The Roboto Condensed font was not found” update might lead to the installation of more dangerous programs, such as Trojans or keyloggers.

"The Roboto Condensed font was not found" samples"The Roboto Condensed font was not found" alert encourages users to install a fraudulent file which might deliver Nymaim or XMRig CoinMiner

Tips to avoid malware

As discussed above, you are likely to encounter the malware if you wander away to an infected site and activate the malicious script. Therefore, mere vigilance will not be sufficient in battling the malware. Download and install malware elimination tools.

On the other hand, it still requires partial users’ participation to conduct the attack. Note that neither of Chrome or Firefox updates do not appear in random sites or when you download a shady file from torrent sharing or movie streaming site. Securing or browser with a tool and paying attention to downloadable content will help you lower the risk of “The Roboto Condensed font was not found” hijack.

Instructions for”The Roboto Condensed font was not found” virus elimination

It is recommended to remove “The Roboto Condensed font was not found” virus web components even if you clocked further execution of the malware. Since you have been redirected to the site promoting “The Roboto Condensed font was not found” ads, adware has settled on the browser.

You can get rid of it by resetting the browser. In order to complete “the Roboto Condensed font was not found” removal, you may scan the browser with a security tool. On the final note, all users, whether you reside in Russia [4] or the UK, should be wary of this browser threat.

You may remove virus damage with a help of ReimageIntego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove “The Roboto Condensed font was not found” virus, follow these steps:

Delete “The Roboto Condensed font was not found” from Windows systems

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall “The Roboto Condensed font was not found” and related programs
    Here, look for “The Roboto Condensed font was not found” or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove “The Roboto Condensed font was not found” from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete 'http://isearch.babylon.com...' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

Eliminate “The Roboto Condensed font was not found” from Mac OS X system

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove “The Roboto Condensed font was not found” from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for “The Roboto Condensed font was not found”-related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove “The Roboto Condensed font was not found”, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to “The Roboto Condensed font was not found” and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the “The Roboto Condensed font was not found”-related entries.Uninstall from Mac 2

Get rid of “The Roboto Condensed font was not found” from Internet Explorer (IE)

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for “The Roboto Condensed font was not found” and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete “The Roboto Condensed font was not found” removal.Reset Internet Explorer

Uninstall “The Roboto Condensed font was not found” virus from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the “The Roboto Condensed font was not found”-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Erase “The Roboto Condensed font was not found” from Mozilla Firefox (FF)

Exit the page containing “The Roboto Condensed font was not found” notification and clean the browser.

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select “The Roboto Condensed font was not found” and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete “The Roboto Condensed font was not found” removal. Click on 'Reset Firefox' button for a couple of times

Remove “The Roboto Condensed font was not found” from Google Chrome

Reset the browser to eliminate all web objects and scripts of “The Roboto Condensed font was not found” malware.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select “The Roboto Condensed font was not found” and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete “The Roboto Condensed font was not found” removal. Click on 'Reset' button to complete your removal

Delete “The Roboto Condensed font was not found” from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for “The Roboto Condensed font was not found” or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by “The Roboto Condensed font was not found”, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete “The Roboto Condensed font was not found” removal process. Select all options and click on 'Reset' button

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. The best solution for creating a tighter network could be a dedicated/fixed IP address.

If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for the server or network manager that needs to monitor connections and activities. VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world.

 

Recover files after data-affecting malware attacks

While much of the data can be accidentally deleted due to various reasons, malware is one of the main culprits that can cause loss of pictures, documents, videos, and other important files. More serious malware infections lead to significant data loss when your documents, system files, and images get encrypted. In particular, ransomware is is a type of malware that focuses on such functions, so your files become useless without an ability to access them.

Even though there is little to no possibility to recover after file-locking threats, some applications have features for data recovery in the system. In some cases, Data Recovery Pro can also help to recover at least some portion of your data after data-locking virus infection or general cyber infection. 

 

About the author
Julie Splinters
Julie Splinters - Malware removal specialist

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