Remove “The Roboto Condensed font was not found” virus (Removal Instructions)

“The Roboto Condensed font was not found” virus continues spreading malware

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“The Roboto Condensed font was not found” is a deceptive error message that might be delivered by a malicious website. The adware, which is responsible for redirecting users to this site, is usually installed in software packages and attack Chrome and Firefox users. However, Internet Explorer and Microsoft Edge users might encounter it as well.

The “The Roboto Condensed font was not found” virus is similar to “the HoeflerText was not found” and “the ArialText Font Was Not Found” – malspam campaigns designed to deliver Lukitus^[1] and Spora ransomware. This example of malware was noticed spreading XMRig CoinMiner, Nymaim^[2] or Ursnif malware. However, in October 2017, researchers spotted pushing crapware too.

The very campaign emerged when you get misguides to an infected domain, which converts the content of a web page and into an unreadable collection of characters. Then, the notification appears indicating that “The Roboto Condensed font was not found.”^[3]

Unfortunately, the malware developers made a good job counterfeiting the logo and entire message to make it look like a realistic notification.

Interestingly, Internet users will not see a scrambled page, but instead the very pup and additional pop-ups loading in new tabs. You should remove “The Roboto Condensed font was not found” virus right away. Fortect Intego or Malwarebytes Malwarebytes will help you do that faster.

It might be amusing if not frustrating to think that cyber villains expect to succeed in their plans fishing for gullible users with the same technique. However, as the case of Facebook video and message viruses reveal, the campaign might prove to be highly successful.

If a user who has not encounter malware may indeed fall for into the trap as the message is professionally forged. If you dare to install fontpackup.exe, you might see the aftermath of dealing with Nymaim malware or cryptominer. You should perform “the Roboto Condensed font was not found” removal even if you did not download the offered payload.

“The Roboto Condensed font was not found” scam spreads InstallCapital adware bundles

On October 2017, malware researchers announced that malware started spreading crapware and InstallCapital adware. The operation method remains the same. If users agree to install “update” from a malicious website, a new malware is installed on the computers.

Once adware bundle is executed on the computer, it connects to a remote server. When the connection is established, it downloads an encrypted configuration file which includes a bunch of information. However, it might differ from one victim to another. Therefore, the configuration files might include different URLs, command line argument and various software EULAs based on affected Windows OS version or computer’s geographic location.

During the installation of InstallCapital’s bundle, users are offered to choose between recommended Express Install and Advanced Install. The pre-selected Express install offers to download “recommended additions” such as including System Healer, DNS Locker, Search Awesome and others. However, if you choose Advanced Install hoping to reject installation of these entries, you are wrong. These ad-supported programs will be still installed automatically.

Once this terrible package is installed, user’s DNS settings might be changed in order to display aggressive ads and to mine virtual currency. However, installation of this fake “The Roboto Condensed font was not found” update might lead to the installation of more dangerous programs, such as Trojans or keyloggers.

Tips to avoid malware

As discussed above, you are likely to encounter the malware if you wander away to an infected site and activate the malicious script. Therefore, mere vigilance will not be sufficient in battling the malware. Download and install malware elimination tools.

On the other hand, it still requires partial users’ participation to conduct the attack. Note that neither of Chrome or Firefox updates do not appear in random sites or when you download a shady file from torrent sharing or movie streaming site. Securing or browser with a tool and paying attention to downloadable content will help you lower the risk of “The Roboto Condensed font was not found” hijack.

Instructions for”The Roboto Condensed font was not found” virus elimination

It is recommended to remove “The Roboto Condensed font was not found” virus web components even if you clocked further execution of the malware. Since you have been redirected to the site promoting “The Roboto Condensed font was not found” ads, adware has settled on the browser.

You can get rid of it by resetting the browser. In order to complete “the Roboto Condensed font was not found” removal, you may scan the browser with a security tool. On the final note, all users, whether you reside in Russia ^[4] or the UK, should be wary of this browser threat.

Uninstall from Windows

Uninstall from Windows 10/8:

Type Control Panel into the Windows search box and open the result.
Under Programs, select Uninstall a program.

Uninstall from Windows 7/XP:

Click on Windows Start > Control Panel (Windows XP users should click on Add/Remove Programs).
In Control Panel, select Programs > Uninstall a program.

Remove the unwanted program:

In the Programs and Features window, look for any recently installed suspicious entries, select them, and click Uninstall.
If User Account Control appears, click Yes to confirm, then complete the removal.

Delete from macOS

Remove the unwanted application:

From the menu bar, select Go > Applications.
In the Applications folder, look for any suspicious entries, then drag them to Trash (or right-click and pick Move to Trash).

Delete leftover files and folders:

Select Go > Go to Folder.
Enter /Library/Application Support and remove any suspicious folders related to the unwanted program.
Repeat the same check in the /Library/LaunchAgents and /Library/LaunchDaemons folders, deleting any suspicious entries.
Finally, empty the Trash to permanently remove the leftovers.

Reset Internet Explorer

Remove dangerous add-ons:

Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
Pick Manage Add-ons.
You will see a Manage Add-ons window. Here, look for suspicious plugins. Click on these entries and select Disable.

Change your homepage if it was altered:

Open IE and click on the Gear icon.
Select Internet Options.
In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
Click Apply and then select OK.

Delete temporary files:

Press on the Gear icon and select Internet Options.
Under Browsing history, click Delete...
Select relevant fields and press Delete.

Reset Internet Explorer:

Click on Gear icon > Internet options and select Advanced tab.
Select Reset.
In the new window, check Delete personal settings and select Reset.

Remove from Microsoft Edge

Delete unwanted extensions from MS Edge:

Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
From the list, pick the extension and click on the Gear icon.
Click Remove.

Clear cookies and other browser data:

Click on the Menu (three horizontal dots at the top-right of the browser window) and select Settings > Privacy, search, and services..
Under Clear browsing data, pick Choose what to clear.
Select Cookies and other site data and Cached images and files. (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.

Restore new tab and homepage settings:

Click the menu icon and choose Settings.
Then find On startup section.
Click Remove next to any suspicious startup page.

Reset MS Edge if the above steps did not work:

Press on Ctrl + Shift + Esc to open Task Manager.
Click on More details arrow at the bottom of the window.
Select Details tab.
Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

Open Edge and click select Settings > Extensions.
Delete unwanted extensions by clicking Remove.

Clear cache and site data:

Click on Menu and go to Settings.
Select Privacy, search and services.
Under Clear browsing data, pick Choose what to clear.
Under Time range, pick All time.
Select Clear now.

Reset Chromium-based MS Edge:

Click on Menu and select Settings.
On the left side, pick Reset settings.
Select Restore settings to their default values.
Confirm with Reset.
This will disable extensions and reset startup pages but will not delete bookmarks, saved passwords, or browsing history.

Remove from Mozilla Firefox (FF)

Remove dangerous extensions:

Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
Select Add-ons.
In here, select the unwanted extension and click Remove.

Reset the homepage:

Click three horizontal lines at the top right corner to open the menu.
Choose Settings.
Under Home, set your preferred homepage and new tab settings.

Clear cookies and site data:

Click Menu and pick Settings.
Go to Privacy & Security section.
Scroll down to locate Cookies and Site Data.
Click on Clear Data...
Select Cookies and Site Data and Temporary cached files and pages, then click Clear.

Reset Mozilla Firefox

If clearing the browser as explained above did not help, reset Mozilla Firefox:

Open Mozilla Firefox browser and click the Menu.
Go to Help and then choose Troubleshooting Information.
Under Give Firefox a tune up section, click on Refresh Firefox...
Once the pop-up shows up, confirm the action by pressing on Refresh Firefox.

Remove from Google Chrome

Delete malicious extensions from Google Chrome:

Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
In the newly opened window, you will see all the installed extensions. Uninstall all suspicious extensions related to the unwanted program by clicking Remove.

Clear cache and web data from Chrome:

Click on Menu and pick Settings.
Under Privacy and security, select Clear browsing data.
Select Browsing history, Cookies and other site data, as well as Cached images and files.
Click Clear data.

Change your homepage:

Click menu and choose Settings.
Look for a suspicious site in the On startup section.
Click on Open a specific or set of pages and click on three dots to find the Remove option.

Reset Google Chrome:

If the previous methods did not help you, reset Google Chrome to eliminate all the unwanted components:

Click on Menu and select Settings.
In the Settings, scroll down and click Advanced.
Scroll down and locate Reset and clean up section.
Now click Restore settings to their original defaults.
Confirm with Reset settings.

Delete from Safari

Remove dangerous extensions:

Open Safari, click Safari in the menu at the top-left of the screen, and select Preferences.
Go to the Extensions tab, look for any suspicious entries, and click Uninstall to remove them.

Clear history and website data:

Click Safari in the menu and pick Clear History.
Set Clear to all history and confirm with Clear History.

Reset Safari:

Click Safari in the menu and select Preferences > Advanced.
Enable Show Develop menu in menu bar.
From the menu bar, click Develop and select Empty Caches.

How to remove “The Roboto Condensed font was not found” virus

“The Roboto Condensed font was not found” virus continues spreading malware

“The Roboto Condensed font was not found” scam spreads InstallCapital adware bundles

Tips to avoid malware