“The Roboto Condensed font was not found” virus (Removal Instructions) - Oct 2017 update

“The Roboto Condensed font was not found” virus Removal Guide

What is “The Roboto Condensed font was not found” virus?

“The Roboto Condensed font was not found” virus continues spreading malware

The image displaying "The Roboto Condensed font was not found"  Chrome sample

“The Roboto Condensed font was not found” is a deceptive error message that might be delivered by a malicious website. The adware, which is responsible for redirecting users to this site, is usually installed in software packages and attack Chrome and Firefox users. However, Internet Explorer and Microsoft Edge users might encounter it as well.

The “The Roboto Condensed font was not found” virus is similar to “the HoeflerText was not found” and “the ArialText Font Was Not Found” – malspam campaigns designed to deliver Lukitus[1] and Spora ransomware. This example of malware was noticed spreading XMRig CoinMiner, Nymaim[2] or Ursnif malware. However, in October 2017, researchers spotted pushing crapware too.

The very campaign emerged when you get misguides to an infected domain, which converts the content of a web page and into an unreadable collection of characters. Then, the notification appears indicating that “The Roboto Condensed font was not found.”[3]

Unfortunately, the malware developers made a good job counterfeiting the logo and entire message to make it look like a realistic notification.

Interestingly, Internet users will not see a scrambled page, but instead the very pup and additional pop-ups loading in new tabs. You should remove “The Roboto Condensed font was not found” virus right away. FortectIntego or Malwarebytes will help you do that faster.

It might be amusing if not frustrating to think that cyber villains expect to succeed in their plans fishing for gullible users with the same technique. However, as the case of Facebook video and message viruses reveal, the campaign might prove to be highly successful.

If a user who has not encounter malware may indeed fall for into the trap as the message is professionally forged. If you dare to install fontpackup.exe, you might see the aftermath of dealing with Nymaim malware or cryptominer. You should perform “the Roboto Condensed font was not found” removal even if you did not download the offered payload.

“The Roboto Condensed font was not found” scam spreads InstallCapital adware bundles

On October 2017, malware researchers announced that malware started spreading crapware and InstallCapital adware. The operation method remains the same. If users agree to install “update” from a malicious website, a new malware is installed on the computers.

Once adware bundle is executed on the computer, it connects to a remote server. When the connection is established, it downloads an encrypted configuration file which includes a bunch of information. However, it might differ from one victim to another. Therefore, the configuration files might include different URLs, command line argument and various software EULAs based on affected Windows OS version or computer’s geographic location.

During the installation of InstallCapital’s bundle, users are offered to choose between recommended Express Install and Advanced Install. The pre-selected Express install offers to download “recommended additions” such as including System Healer, DNS Locker, Search Awesome and others. However, if you choose Advanced Install hoping to reject installation of these entries, you are wrong. These ad-supported programs will be still installed automatically.

Once this terrible package is installed, user’s DNS settings might be changed in order to display aggressive ads and to mine virtual currency. However, installation of this fake “The Roboto Condensed font was not found” update might lead to the installation of more dangerous programs, such as Trojans or keyloggers.

"The Roboto Condensed font was not found" samples"The Roboto Condensed font was not found" alert encourages users to install a fraudulent file which might deliver Nymaim or XMRig CoinMiner

Tips to avoid malware

As discussed above, you are likely to encounter the malware if you wander away to an infected site and activate the malicious script. Therefore, mere vigilance will not be sufficient in battling the malware. Download and install malware elimination tools.

On the other hand, it still requires partial users’ participation to conduct the attack. Note that neither of Chrome or Firefox updates do not appear in random sites or when you download a shady file from torrent sharing or movie streaming site. Securing or browser with a tool and paying attention to downloadable content will help you lower the risk of “The Roboto Condensed font was not found” hijack.

Instructions for”The Roboto Condensed font was not found” virus elimination

It is recommended to remove “The Roboto Condensed font was not found” virus web components even if you clocked further execution of the malware. Since you have been redirected to the site promoting “The Roboto Condensed font was not found” ads, adware has settled on the browser.

You can get rid of it by resetting the browser. In order to complete “the Roboto Condensed font was not found” removal, you may scan the browser with a security tool. On the final note, all users, whether you reside in Russia [4] or the UK, should be wary of this browser threat.

You may remove virus damage with a help of FortectIntego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Compatible with Microsoft Windows Compatible with macOS
What to do if failed?
If you failed to fix virus damage using Fortect Intego, submit a question to our support team and provide as much details as possible.
Fortect Intego has a free limited scanner. Fortect Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Fortect, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

Getting rid of “The Roboto Condensed font was not found” virus. Follow these steps

Uninstall from Windows

Instructions for Windows 10/8  machines:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program. Uninstall from Windows 1
  3. From the list, find the entry of the suspicious program.
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK. Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program. Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Delete from macOS

Remove items from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for all related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash) Uninstall from Mac 1

To fully remove an unwanted app, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the related .plist files. Uninstall from Mac 2

Remove from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the extension and click on the Gear icon.
  3. Click on Uninstall at the bottom. Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear. Clear Edge browsing data

Restore new tab and homepage settings:

  1. Click the menu icon and choose Settings.
  2. Then find On startup section.
  3. Click Disable if you found any suspicious domain.

Reset MS Edge if the above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running. Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick Delete Advanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -Verbose Advanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove. Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy, search and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now. Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset. Reset Chromium Edge

Remove from Mozilla Firefox (FF)

Exit the page containing “The Roboto Condensed font was not found” notification and clean the browser.

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select unwanted plugin and click Remove. Remove extensions from Firefox

Reset the homepage:

  1. Click three horizontal lines at the top right corner to open the menu.
  2. Choose Options.
  3. Under Home options, enter your preferred site that will open every time you newly open the Mozilla Firefox.

Clear cookies and site data:

  1. Click Menu and pick Settings.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear. Clear cookies and site data from Firefox

Reset Mozilla Firefox

If clearing the browser as explained above did not help, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information. Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox. Reset Firefox 2

Remove from Google Chrome

Reset the browser to eliminate all web objects and scripts of “The Roboto Condensed font was not found” malware.

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to the unwanted program by clicking Remove. Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data. Clear cache and web data from Chrome

Change your homepage:

  1. Click menu and choose Settings.
  2. Look for a suspicious site in the On startup section.
  3. Click on Open a specific or set of pages and click on three dots to find the Remove option.

Reset Google Chrome:

If the previous methods did not help you, reset Google Chrome to eliminate all the unwanted components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings. Reset Chrome 2

Delete from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension and select Uninstall. Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History. Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches. Reset Safari

After uninstalling this potentially unwanted program (PUP) and fixing each of your web browsers, we recommend you to scan your PC system with a reputable anti-spyware. This will help you to get rid of “The Roboto Condensed font was not found” registry traces and will also identify related parasites or possible malware infections on your computer. For that you can use our top-rated malware remover: FortectIntego, SpyHunter 5Combo Cleaner or Malwarebytes.

How to prevent from getting malware

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. The best solution for creating a tighter network could be a dedicated/fixed IP address.

If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for the server or network manager that needs to monitor connections and activities. VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world.


Recover files after data-affecting malware attacks

While much of the data can be accidentally deleted due to various reasons, malware is one of the main culprits that can cause loss of pictures, documents, videos, and other important files. More serious malware infections lead to significant data loss when your documents, system files, and images get encrypted. In particular, ransomware is is a type of malware that focuses on such functions, so your files become useless without an ability to access them.

Even though there is little to no possibility to recover after file-locking threats, some applications have features for data recovery in the system. In some cases, Data Recovery Pro can also help to recover at least some portion of your data after data-locking virus infection or general cyber infection. 


About the author
Julie Splinters
Julie Splinters - Anti-malware specialist

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