Help

Windows help: viruses, hijackers and unwanted programs

Something changed on your Windows PC and the guide did not fix it, or you are not sure which guide applies.

Before you ask

  • The name of the threat or the guide you followed, and the step where it went differently.
  • Your Windows version (Settings > System > About) and the browser you use.
  • What you see: a pop-up, a changed homepage, a process in Task Manager. A screenshot helps, but cover personal data.
  • Whether Microsoft Defender (full and offline scan) found anything.

Questions are answered by members and editors, not by an automated service.

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