Hello, can you help me? My computer was infected by a virus called HELP_YOUR_FILES.EXE. It did destroy my system. I cannot access my files anymore… Help!
Hello, can you help me? My computer was infected by a virus called HELP_YOUR_FILES.EXE. It did destroy my system. I cannot access my files anymore… Help!
Thank you for asking us about HELP_YOUR_FILES. Unfortunately, this virus is a very, very critical program. It falls into the category of ransomware; it is known for a silent installation (it acts like Trojan). It aims to tear-off inexperienced computer users who fail to recognize potential dangers for their computers. You should remember that you should never surf through unreliable websites, and you should never open e-mails from unknown senders. In addition to that, do NOT download attachments from such e-mails! They can include viruses or a potentially unwanted programs, which are dangerous for your computer. Please read this article on how to remove HELP_YOUR_FILES virus - HELP_YOUR_FILES virus (CryptoWall 4.0) - uninstall the virus.
Unfortunately, it is almost impossible to recover lost files. To prevent such data loss, you should keep an anti-spyware program on your system. Another option is to store your files on an external data disk.