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HELP_YOUR_FILES virus. How to remove? (Uninstall guide)

removal by Linas Kiguolis - -   Also known as CryptoWall 4.0 | Type: Ransomware

What should I know about HELP_YOUR_FILES virus?

HELP_YOUR_FILES is just another release from the developers of CryptoWall ransomware. It is closely related to CryptoWall 3.0 virus, Cryptowall 4.0 and HELP_DECRYPT virus. If you have never heard about any of these threats, you should know that they belong to ransomware category, which is considered one of the most dangerous malware categories. Viruses that belong to this category use advanced techniques for the infiltration of their target computers. In addition, they can easily encrypt your important files and demand to pay a ransom.

When HELP_YOUR_FILES ransomware tries to infect the system, it presents itself as a legitimate attachment of an email. It can present itself as notification from bank, an invoice and similar file that should be opened. As soon as it infects computer, this threat encrypts the majority of the files (audio, video, text and similar files) on different PC partitions. Typically, it does that with the help of RC4 code. Beware that HELP_YOUR_FILES virus can easily encrypt these and similar extensions: .txt, .ppt, .jpg, .gif, .pdf, .mp3, .mp4, .flv, .wmv. Once this virus modifies these files, it replaces their names with random symbols (ysjo96d.9d4, etc.) and stars displaying such warning message on the victim’s screen:

HELP_YOUR_FILES

Questions about HELP_YOUR_FILES virus

You may notice that every folder, which contains encrypted files, contains one of these files – HELP_YOUR_FILES.PNG, HELP_YOUR_FILES.HTML or HELP_YOUR_FILES.TXT. These files provide information related to the decryption of encrypted files. As you can see, this virus asks to pay 700$ ransom via Bitcoins. The user must pay the recovery price during the estimated time; otherwise the virus may ask for a doubled or tripled amount of money. It is also known that HELP_YOUR_FILES may block tools that can be used for the decryption of your files. Unfortunately, but you will not be able to get your files back to you without paying a fine. In this case, the backups should help you. If you have them, you should NOT pay the ransom because it is not going to help you. In this case, you should remove HELP_YOUR_FILES virus from your computer. You can do that with the help of Reimage.

How can HELP_YOUR_FILES ransomware infect my computer?

This virus is mostly spread via fake e-mails, so you should NEVER open letters from unknown senders or download attachments from such letters. This ransomware works like a Trojan – it can be sent to the victim as a “PENALTY.TX.EXE,” “REWARD.TXT.EXE,” “RESUME.TXT.EXE” and similarly named files. Inexperienced computer users may not understand what these extensions mean – and .txt extension does not mean that it is a text document, because it is followed by .exe extension, which means that it is a program. Another tip is to avoid browsing unreliable websites on the web – you can never know if such website does not contain a hyperlink that can automatically initiate and execution of an infectious file like HELP_YOUR_FILES virus. Especially avoid clicking on unreliable links on pornographic websites – they frequently provide infected URLs that can initiate an execution of malicious files.

In addition to that, you should always install software to your computer very carefully. Please pay attention to each installation step and make sure you do not skip any important statements. Spare a few minutes and review the “Privacy Policy” and “Terms of Use” documents – and if you find any questionable statements that the program you are about to install promotes optional applications, check the settings of the installation setup. You should always opt for “advanced/custom” installation mode, and then deselect each agreement to install unfamiliar programs. You should see a whole list of them.

How to remove this virus?

Sadly, the encrypted files cannot be recovered if you do not have an external backup drive. You can try one of these tools, but there is no guarantee that they will help you to fix your computer: R-Studio, Photorec. The HELP_YOUR_FILES virus, which is also known as CryptoWall 4.0, can be eliminated with the help of steps that are given below. You can also install our recommended anti-malware program – Reimage and remove HELP_YOUR_FILES malware automatically.

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If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
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More information about this program can be found in Reimage review.

If you decided to select another anti-spyware, uninstall Reimage from your computer.
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Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Malwarebytes.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.
HELP_YOUR_FILES virus snapshot
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To remove HELP_YOUR_FILES virus, follow these steps:

Remove HELP_YOUR_FILES using Safe Mode with Networking

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove HELP_YOUR_FILES

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete HELP_YOUR_FILES removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove HELP_YOUR_FILES using System Restore

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of HELP_YOUR_FILES. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that HELP_YOUR_FILES removal is performed successfully.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from HELP_YOUR_FILES and other ransomwares, use a reputable anti-spyware, such as Reimage, Malwarebytes MalwarebytesCombo Cleaner or Plumbytes Anti-MalwareMalwarebytes Malwarebytes

About the author

Linas Kiguolis
Linas Kiguolis - Expert in social media

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