Live ads: what it is and how to remove it
Live-online-support.info is sending me pop-ups that claim my computer is a mess. I do not believe it because it used to work perfectly until I installed a program that creates PDF from Word document a few days ago.
Facts checked October 7, 2026. Removal steps tested on Windows 11 (26H2) and checked against Microsoft's and the browser makers' current documentation. Sections marked as our earlier report are the original text: they describe the threat as it was then and have not been reviewed since. The 2026 status, the removal steps and the questions are current.
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Live ads: summary
| Detection names | No Microsoft detection name is known |
|---|---|
| Distribution | Not recorded in the old report |
| Damage | Not recorded in the old report |
| Name | Live |
| Type | Ad-supported program |
| Symptoms | Redirects to an unknown domain |
| Removal | Scan the PC with security software to find and remove the malware and anything installed with it. Fortect scans Windows for malware and repairs the system files and settings it damaged. Remove it nowTo use the full-featured product, you have to purchase a license for Fortect. The scan is free. |
Show 6 more facts
| Evidence | One write-up by a security site; details still limited |
|---|---|
| Domains | live-online-support.info |
| Ads shown as | Redirects through ad pages |
| Browsers | Chrome, Edge and Firefox |
| First seen | 3 December 2015 |
| Facts checked | 7 October 2026 |
From our report of Dec 2015 · not reviewed since
What Live is
Live-online-support.info is sending me pop-ups that claim my computer is a mess.
I do not believe it because it used to work perfectly until I installed a program that creates PDF from Word document a few days ago. What happened to my computer? Is it infected or not?
Is Live ads dangerous?
From our report of Dec 2015 · not reviewed since
General information about Live-online-support.info and its activities
Live-online-support.info is a rogue page that tries to persuade victimized PC users into thinking that something is wrong with their computers.
People who have never encountered such fake warnings can fall for these alerts and call the provided support number. YOU SHOULD NOT call this number! It is a premium-rate phone number.
Warning: If you do not want to get shocked by the end of the month when you receive the phone bill, do not call that number.
In general, Live-online-support.info page is a consequence of a computer parasite that has accessed your computer system without your awareness. This software is considered to be a potentially unwanted program (PUP) and also adware type.
This dubious app generates and displays various pop-up interferences during victim's browsing sessions. These pop-ups usually state that Live-online-support.info has found several threats on your computer and that your personal information and files can be lost.
Do not believe in such fake warnings. If you see Live-online-support.info URL in the pop-up's address bar, calm down. It is a rogue adware site that only seeks to gain money from scared computer users. If you want to find your computer problems, a phone call is not going to help.
From our report of Dec 2015 · not reviewed since
Why is Live-online-support.info transmitting me these fake notifications? How did this deceptive application enter my computer if I did not place it on my system by myself?
Live-online-support.info hijack can occur due to lack of attention when installing new programs to the computer.
Some computer users think that it is safe to install new programs using the traditional Default or Standard installation mode. Regrettably, they are making a mistake. These settings are highly insecure and should not be trusted. Why?
Because they do not reveal what, additional components do the software provide. To review these components (of course, if the program has any), you need to select either Advanced or Custom installation option. Then you will be led to an expanded setup page, which reveals a list of automatically checked agreements to get additional programs.
Such proposals can suggest installing a variety of PUPs, for example, adware, plug-ins, add-ons, browser extensions, etc. You should deselect all these suggestions. Also, if you see suggestions to change your homepage to a specific page - decline such offers too. Besides, we have several more tips how to stay safe on the Internet.
If the prevention methods are not what you look for because Live-online-support.info adware already exists on your PC, continue to page 2 to find its removal guide.
- Never click on suspicious and abnormally intrusive pop-up ads and banners. There are chances such ads can lead you to insecure pages.
- Do not download any kind of software from questionable domains. Make sure you choose official and verified pages to download the desired applications.
- Do not open suspicious e-mails from unknown senders. It is very important! Usually, this advice helps to prevent installing more serious viruses on your PC.
From our report of Dec 2015 · not reviewed since
How to demolish this computer parasite once and for all?
Although Live-online-support.info virus sends annoying and intrusive ads, it is surprisingly easy to remove.
You just need to implement several little actions on your system to wipe Live-online-support.info virus out of it. You can find the manual removal guide below this report. However, we do always recommend the automatic removal method as it helps to maintain computer security in a good condition for a long time. You can also find recommendations for such programs below.
Check your browser and PC
- Address:
live-online-support.info
How to remove Live ads
Uninstall first, then remove what stays behind, so the ads do not come back after a restart.
Step 1: Uninstall programs you did not mean to install
Live rarely comes alone: it is usually installed by, or together with, a free program. In Windows 11 open Settings > Apps > Installed apps, in Windows 10 Settings > Apps > Apps & features, and sort by install date.
Uninstall every entry from the day the trouble began that you did not install on purpose, for example a download manager, a converter or a browser you never chose.
Keep drivers and entries from Microsoft, Intel, AMD, NVIDIA or your PC's maker unless you are sure.
Full procedure with screenshots: Uninstall a program or app in Windows On uGetFix
Step 2: Remove it from startup
Press Ctrl + Shift + Esc to open Task Manager and select Startup apps (Windows 11) or the Startup tab (Windows 10). Disable entries you do not recognise, especially ones with no publisher or with a name that copies a Windows component.
Right-click an entry and choose Open file location to see where it runs from: programs in
%AppData%or%Temp%deserve a closer look. Some entries are not listed there but in the registry Run keys, which the procedure below shows how to check.Full procedure with screenshots: Stop apps from opening at startup On uGetFix
Step 3: Delete the folders left behind
Uninstalling often leaves the program's folders, and some threats reinstall themselves from them.
Press Windows + R, type
%LocalAppData%and press Enter, then do the same for%AppData%and %ProgramData%, and look for folders named after Live, its publisher or created on the day the problem started. Delete those folders, and check C:\Program Files and C:\Program Files (x86) too.If Windows says a file is in use, end it in Task Manager or delete the folder after a restart in Safe Mode. The folders are the same in Windows 11 and Windows 10.
Full procedure with screenshots: Remove what malware leaves behind in Windows
Step 4: Reset the browser
A reset removes what the steps above could miss:
- changed start pages
- site permissions
- hidden settings
In Chrome open Settings > Reset settings > Restore settings to their original defaults; in Edge Settings > Reset settings; in Firefox Help > More troubleshooting information > Refresh Firefox.
Tip: Bookmarks and saved passwords stay, while extensions are turned off and the search engine and start page return to the defaults.
Reset every browser on the PC, including Edge, which Windows 11 and Windows 10 always have.
Chrome on Windows 11: Settings > Reset settings. Full procedure with screenshots: Reset a browser and fix a hijacked search engine
Step 5: Scan the PC, then run the offline scan
A scan finds the parts of Live that the manual steps cannot see. In Windows Security > Virus & threat protection > Scan options, start a Full scan and quarantine what it reports.
Follow it with Microsoft Defender Antivirus (offline scan) > Scan now, which restarts the PC and checks the disk while Windows and the malware are not running.
It takes about 15 minutes and works the same in Windows 11 and Windows 10. If either scan finds something, run the full scan again after removal until it comes back clean.
Windows 11: Windows Security > Virus & threat protection > Scan options. Full procedure with screenshots: Run a Microsoft Defender Offline scan
Instructions for each browser and system
The detailed steps for every browser and system this guide covers. Open the one you use.
Uninstall from Windows
Uninstall from Windows 10/8:
- Type Control Panel into the Windows search box and open the result.
- Under Programs, select Uninstall a program.
Uninstall from Windows 7/XP:
- Click on Windows Start > Control Panel (Windows XP users should click on Add/Remove Programs).
- In Control Panel, select Programs > Uninstall a program.
Remove the unwanted program:
- In the Programs and Features window, look for any recently installed suspicious entries, select them, and click Uninstall.
- If User Account Control appears, click Yes to confirm, then complete the removal.
Remove from Google Chrome
Delete malicious extensions from Google Chrome:
- Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
- In the newly opened window, you will see all the installed extensions. Uninstall all suspicious extensions related to the unwanted program by clicking Remove.
Clear cache and web data from Chrome:
- Click on Menu and pick Settings.
- Under Privacy and security, select Clear browsing data.
- Select Browsing history, Cookies and other site data, as well as Cached images and files.
- Click Clear data.
Change your homepage:
- Click menu and choose Settings.
- Look for a suspicious site in the On startup section.
- Click on Open a specific or set of pages and click on three dots to find the Remove option.
Reset Google Chrome:
If the previous methods did not help you, reset Google Chrome to eliminate all the unwanted components:
- Click on Menu and select Settings.
- In the Settings, scroll down and click Advanced.
- Scroll down and locate Reset and clean up section.
- Now click Restore settings to their original defaults.
- Confirm with Reset settings.
Remove from Microsoft Edge
Delete unwanted extensions from MS Edge:
- Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
- From the list, pick the extension and click on the Gear icon.
- Click Remove.
Clear cookies and other browser data:
- Click on the Menu (three horizontal dots at the top-right of the browser window) and select Settings > Privacy, search, and services..
- Under Clear browsing data, pick Choose what to clear.
- Select Cookies and other site data and Cached images and files. (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.
Restore new tab and homepage settings:
- Click the menu icon and choose Settings.
- Then find On startup section.
- Click Remove next to any suspicious startup page.
Reset MS Edge if the above steps did not work:
- Press on Ctrl + Shift + Esc to open Task Manager.
- Click on More details arrow at the bottom of the window.
- Select Details tab.
- Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.
Delete extensions from MS Edge (Chromium):
- Open Edge and click select Settings > Extensions.
- Delete unwanted extensions by clicking Remove.
Clear cache and site data:
- Click on Menu and go to Settings.
- Select Privacy, search and services.
- Under Clear browsing data, pick Choose what to clear.
- Under Time range, pick All time.
- Select Clear now.
Reset Chromium-based MS Edge:
- Click on Menu and select Settings.
- On the left side, pick Reset settings.
- Select Restore settings to their default values.
- Confirm with Reset.
- This will disable extensions and reset startup pages but will not delete bookmarks, saved passwords, or browsing history.
Remove from Mozilla Firefox (FF)
Remove dangerous extensions:
- Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
- Select Add-ons.
- In here, select the unwanted extension and click Remove.
Reset the homepage:
- Click three horizontal lines at the top right corner to open the menu.
- Choose Settings.
- Under Home, set your preferred homepage and new tab settings.
Clear cookies and site data:
- Click Menu and pick Settings.
- Go to Privacy & Security section.
- Scroll down to locate Cookies and Site Data.
- Click on Clear Data...
- Select Cookies and Site Data and Temporary cached files and pages, then click Clear.
Reset Mozilla Firefox
If clearing the browser as explained above did not help, reset Mozilla Firefox:
- Open Mozilla Firefox browser and click the Menu.
- Go to Help and then choose Troubleshooting Information.
- Under Give Firefox a tune up section, click on Refresh Firefox...
- Once the pop-up shows up, confirm the action by pressing on Refresh Firefox.
Delete from Safari
Remove dangerous extensions:
- Open Safari, click Safari in the menu at the top-left of the screen, and select Preferences.
- Go to the Extensions tab, look for any suspicious entries, and click Uninstall to remove them.
Clear history and website data:
- Click Safari in the menu and pick Clear History.
- Set Clear to all history and confirm with Clear History.
Reset Safari:
- Click Safari in the menu and select Preferences > Advanced.
- Enable Show Develop menu in menu bar.
- From the menu bar, click Develop and select Empty Caches.
Delete from macOS
Remove the unwanted application:
- From the menu bar, select Go > Applications.
- In the Applications folder, look for any suspicious entries, then drag them to Trash (or right-click and pick Move to Trash).
Delete leftover files and folders:
- Select Go > Go to Folder.
- Enter /Library/Application Support and remove any suspicious folders related to the unwanted program.
- Repeat the same check in the /Library/LaunchAgents and /Library/LaunchDaemons folders, deleting any suspicious entries.
- Finally, empty the Trash to permanently remove the leftovers.
Choose a proper web browser and improve your safety with a VPN tool
Online spying has got momentum in recent years and people are getting more and more interested in how to protect their privacy online.
One of the basic means to add a layer of security - choose the most private and secure web browser. Although web browsers can't grant full privacy protection and security, some of them are much better at sandboxing, HTTPS upgrading, active content blocking, tracking blocking, phishing protection, and similar privacy-oriented features.
However, if you want true anonymity, we suggest you employ a powerful VPN - it can encrypt all the traffic that comes and goes out of your computer, preventing tracking completely.
Lost your files? Use data recovery software
While some files located on any computer are replaceable or useless, others can be extremely valuable.
Family photos, work documents, school projects - these are types of files that we don't want to lose. Unfortunately, there are many ways how unexpected data loss can occur:
- power cuts
- Blue Screen of Death errors
- hardware failures
- crypto-malware attack
- even accidental deletion
To ensure that all the files remain intact, you should prepare regular data backups. You can choose cloud-based or physical copies you could restore from later in case of a disaster. If your backups were lost as well or you never bothered to prepare any, can be your only hope to retrieve your invaluable files.
Questions about Live ads
How do I stop live-online-support.info from opening?
Find and remove whatever opens it. Start with the browser's extensions page and remove anything you do not remember adding. Next, open the notification settings and take away permission from sites you do not recognise.
Then check Settings > Apps > Installed apps for programs added around the day the redirects began, and uninstall those. Restart the browser and test a few links after each step.
If live-online-support.info still appears, reset the browser, which restores the default search engine, start page and permissions without deleting bookmarks or saved passwords. Redirects that survive a reset in every browser point to a program in Windows, and a full scan is the next step.
Did live-online-support.info install a virus on my PC?
Very unlikely, unless you downloaded and opened something from the pages it led to. Redirect domains such as live-online-support.info sell your visit to advertisers; they do not need to install anything to make money.
What can be installed is the thing that causes the redirects in the first place, such as an extension or an ad-supported program that came with free software. That is why the checks in this guide look at extensions, notification permissions and Installed apps.
A full scan with Microsoft Defender afterwards gives you a clear answer about the rest of the PC. If the scan is clean and the redirects stop after removing the cause, you are done.
Why does Live show me ads?
Because that is its whole purpose. Live is an ad-supported program, and its operators are paid for every ad it displays and every click it gets. In this case the ads take the form of redirects through ad pages.
They are chosen by ad networks that accept almost any advertiser, which is why so many look like warnings or prizes. The ads are not a sign that your PC is broken or infected with something worse; they are a sign that something on it, or in the browser, has permission to advertise. Removing that permission or program stops them.
Do I have to clean every browser?
Yes, if you use more than one. We saw Live in Chrome, Edge and Firefox, and each browser keeps its own extensions, notification permissions and settings. Chrome and Edge share the same extension format, so one installer can add the same adware to both, while Firefox has its own add-ons.
Check every browser on the PC, including ones you rarely open. If you sync a browser with an account, clean it while signed in, so that the removal reaches your other computers rather than the adware returning from them.
How do I know the ads come from Live?
Look for redirects to live-online-support.info. That is the trace Live leaves, and it shows up as redirects through ad pages. Ads that appear on every site, including ones that never carried ads before, point to something on your PC or in the browser rather than to the sites themselves.
A quick test is a private window, where extensions are off by default: if the ads disappear there, an extension is responsible. If they appear even with the browser closed, the source is a notification permission or a program in Windows.
Does adware steal passwords?
Ordinary adware is built to show ads, not to steal logins, and most of it never touches saved passwords. The line is blurry, though. Extensions that can read every page could capture what you type, and adware ads sometimes lead to phishing pages that ask for passwords directly.
If you entered credentials on a page reached through an ad, change that password from a clean device and turn on two-step verification. Otherwise, removing ad-supported program and clearing cookies is usually enough.
An ad showed a phone number and I called it. What now?
The number belongs to scammers, not to Microsoft or an antivirus company. If you only talked, hang up and do not call back. If you let them connect to the PC, disconnect it from the internet, uninstall the remote access program they used, such as AnyDesk, TeamViewer, ScreenConnect or UltraViewer, and run a full and offline scan.
If you paid or gave bank details, call your bank at once on the number printed on your card. Change any passwords you typed while they were connected, and report the call.
Can adware slow down my PC?
Yes. Adware runs in the background, loads ad scripts, opens extra tabs and contacts its servers, all of which use processor time, memory and bandwidth. Ad-heavy extensions also slow down every page, because they inspect and change it before you see it.
The effect is strongest on older PCs and when several adware programs arrived together. After removal, restart the PC and check Task Manager for anything still using a lot of resources that you do not recognise. Speed usually returns to normal once the ads stop.
Why didn't my antivirus catch Live?
Many security products do not block adware or notification sites by default, because users often agreed to them, even through a misleading prompt. Notification spam installs nothing at all, so there is no file to detect.
In Windows 11 you can make Microsoft Defender block potentially unwanted apps: open Windows Security > App & browser control > Reputation-based protection settings and turn on Potentially unwanted app blocking. If notifications caused the pop-ups, no scanner will report them; the fix is in the browser's site settings.
Will Fortect remove Live?
Fortect scans Windows for malware and unwanted programs and repairs the system files and settings they change, and its free scan shows what it finds on your PC before you decide anything.
For Live, follow the plan above as well: the browser steps take back permissions and settings that no scanner treats as a threat, and uninstalling the program that brought it removes the source.
Run Microsoft Defender's full scan and, if anything was found, its offline scan as a second opinion. If the symptoms are gone after the plan and both scans are clean, there is nothing more to do.
Sources
- Google Chrome Help: Use notifications to get alerts (no longer online) (read October 7, 2026)
- FTC: How to recognize, remove and avoid malware (read October 7, 2026)
- Microsoft Learn: Microsoft Defender Offline (read October 7, 2026)
- Microsoft Learn: How Microsoft names malware (read October 7, 2026)