I tried to remove the virus manually, but I’m not sure if I succeeded. The anti-virus finds the same trojans each time though I quarantine them and restart the PC. What should I do to delete the ransomware and decrypt the files? Thanks in advance.
Problems with Negozl virus
shadowlane, | Negozl ransomware virus |
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Thank you for the inquiry. First of all, install an anti-spyware program, for example, FortectIntego. After the computer is cleaned, recover the files from a back-up. If you do not have any, try using PhotoRec or R-studio. Lastly, check these Negozl removal guidelines. You can find valuable information there.
Sincerely,
2-spyware team