Somehow I can’t uninstall the virus. It says that my files and the computer are locked. Can you suggest a solution? I need to decrypt files as soon as possible..
Problems with Recuperadados@protonmail.com uninstallation
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Try implementing the steps given in the recuperadados@protonmail.com elimination guidelines. Only when the infection is completely removed proceed to the data recovery procedure. You can use FortectIntego for the termination.
Sincerely,
2-spyware team