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Recuperadados@protonmail.com ransomware virus. How to remove? (Uninstall guide)

removal by Julie Splinters - - | Type: Ransomware
12

Review of Recuperadados@protonmail.com ransomware virus

Recuperadados@protonmail.com virus operates as the cyber infection which is ready to encrypt users’ crucial files. According to the displayed email address, it sparks speculations whether it is related to Il tuo computer e stato infettato da Cryptolocker! malware. The ransom notes of the latter and former threats are written in Portuguese. Furthermore, both of them use @protomail.com domain as the public email address. According to the IT experts, this threat is based on the HiddenTear ransomware pattern, thus, it would be a mistake to underestimate the threat. Despite how ominous file-encrypting threats may look, there are prevention and confrontation ways [1]. In the last section of this article, you will find recommendations how to remove recuperadados@protonmail.com from the device. In addition, we add a few suggestions on the recovery of the files as well.

While “English” crypto-malware threats comprise the majority of the ransomware business, more “multinational” threats start to appear as well. It is not the first time when Spanish or Portuguese users are attacked with ransomware. Such countries as Malaysia also report of the virus activity [2]. It suggests that despite the quality of the Internet network and the area of residence, you might encounter recuperadados@protonmail.com ransomware or another infection.
When this particular malware settles on the device, it will take some time to encode your files. Afterward, all of them will possess .bloqueado file extensions. Attaching the attachments referring pop culture or mythology has been a prevalent tendency among cyber crooks [3]. As a result, all of the files become inaccessible. In relation to this, the crooks urge the victims of Recuperadados malware to contact them via specific recuperadados@protonmail.com email address. Naturally, you will have to pay in return for the key. According to the [AVISO-IMPORTANTE]-.txt message, victims should pay 1500 USD in return for the decryption tool. Even if FBI occasionally changes its mind concerning the need to pay the ransom [4], you should not trust hackers on their word [5]. Instead, we recommend you to focus on recuperadados@protonmail.com removal. Reimage ensures complete elimination of the threat.

The image of Recuperadados malware

When did the hijack happen?

If you follow the news in the IT field, you might be familiar with the most dominant ransomware distribution method. Specifically, felons prefer disguising crypto threats under update.exe, explorer.exe, or dllhost.exe fil, .doc or .zip folder. Users recklessly open the attached files only to find out later what menacing content they released from the Pandora box. After the infected file is activated, it might start executing the primary functions of the ransomware via Rundll32.exe or another system function. In addition, note that exploit kits are the secondary most popular channel for delivering ransomware. In comparison with the first method, they are more menacing as you cannot detect them simply with a naked eye. In this regard, we recommend installing a trusted security program which lowers the risk of recuperadados@protonmail.com hijack.

Eliminating the malware

Recuperadados@protonmail.com removal does not take long if you opt for the automatic method. Install a security tool, for instance, Reimage or Malwarebytes Anti Malware, and let it deal with the malware. In order for it to eradicate all components of the threat, update its virus database. Nonetheless, you should keep in mind that some versions of the file-encrypting malware tend to bother the elimination process by locking computer screen or disabling other crucial functions. If you cannot remove recuperadados@protonmail.com virus for this reason as well, do not panic but follow the guidelines. In the end, you will also find some suggestions how to recover your files if you do not have a backup at hand.

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall Recuperadados@protonmail.com ransomware virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.
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Manual Recuperadados@protonmail.com virus Removal Guide:

Remove Recuperadados@protonmail.com using Safe Mode with Networking

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Recuperadados@protonmail.com

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Recuperadados@protonmail.com removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Recuperadados@protonmail.com using System Restore

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Recuperadados@protonmail.com. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that Recuperadados@protonmail.com removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Recuperadados@protonmail.com from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files are encrypted by Recuperadados@protonmail.com, you can use several methods to restore them:

Choosing Data Recovery Pro

If recuperadados@protonmail.com malware assaults your PC and encodes your files, it is understandable that you may risk paying in the hope of retrieving the files. However, give this program a try and see. You might succeed in eliminating the files and avoid wasting money.

How effective is ShadowExplorer?

Latest Windows OS versions are automatically set to create shadow volume copies. This program uses these patterns to recreate the copies of your locked data. As it is unknown whether the virus deletes the copies, you should make a rush.

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Recuperadados@protonmail.com and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Julie Splinters - Malware removal specialist

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References


  • Dragon3

    Portuguese hackers are on the roll, huh?

  • Faye.Max

    Now all the pieces come to their places. No wonder cyber crooks rampage without any fear of getting caught.

  • Vox.Populi5

    Is there really a tool that can save from this virus?