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“Call Windows Help Desk Immediately” virus. How to remove? (Uninstall guide)

removal by Julie Splinters - - | Type: Malware
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“Call Windows Help Desk Immediately” virus tricks users into believing that their computers are infected

“Call Windows Help Desk Immediately” virus

“Call Windows Help Desk Immediately” is a scam message that may occur on an unreliable website. It tries to mislead the user into thinking that his/her computer system is infected with a virus and that the only way to fix it is to contact Windows Help Desk via toll-free 1 844 283 9465 number.

However, do not panic because your computer is safe. This is a popular way to intimidate people and offer expensive support services that they don’t need. Instead, close the tab/window right away. Also, make sure you remove “Call Windows Help Desk Immediately” virus or related programs since they may lead you to other severe issues related to your computer. Instructions provided at the end of this article will guide you through the elimination process of this scam. Don’t forget to check them.

According to SemVirus.pt[1], you can encounter such fake message thanks to a potentially unwanted programs (PUPs) that redirect users to malicious websites. Once such program is installed, “Call Windows Help Desk Immediately” alert starts showing up on your PC. Beware that it can be designed to track your browsing behavior and collect information such as IP address, clicked ads, recently visited pages or geolocation[2].

Even though this information is not personally identifiable, you can unwillingly provide credentials or other important data to dangerous people. Be aware that developers of the spyware can monitor your every step and then misuse the gathered information for their own needs.

Moreover, “Call Windows Help Desk Immediately” virus can display annoying advertisements and deteriorate your browsing experience. IT analysts report that sponsored ads might redirect to rogue websites and increase the risk of ransomware[3] attacks.

Thus, you should not hesitate and start “Call Windows Help Desk Immediately” removal as soon as you notice its presence. Our cybersecurity specialists recommend using Reimage or any other security software of your choice to get rid of the scam message and protect your data.

You can unconsciously install potentially unwanted program (PUP) while downloading freeware

Potentially unwanted programs (PUPs) are mostly spread via software bundles that hide the information about downloads among optional components. If you install regular applications, always check whether there are no pre-selected additional programs. You can do that by choosing Custom/Advanced option and un-ticking all boxes that have been selected before.

Remember, that if you decide to install free software with Recommended or Quick settings, you will diminish the possibility to detect potentially unwanted programs (PUPs) that might be bundled to the application.

Besides, there are alternative methods that cybercriminals use to distribute “Call Windows Help Desk Immediately” scam. One of them is releasing an intrusive ad that leads to the infected page. If you click on that ad, it may trigger an automatic installation of the malicious program. Thus, we strongly recommend staying away from any types of advertisements if you want to protect your system.

Learn how to terminate “Call Windows Help Desk Immediately” alert

Our security professionals suggest you to remove “Call Windows Help Desk Immediately” virus with the help of an anti-spyware program. You should download it from authorized distributors/developers and run a full system scam.

There is also an alternative “Call Windows Help Desk Immediately” removal method. Follow the steps below and get rid of the malware manually.

You can remove “Call Windows Help Desk Immediately” automatically with a help of one of these programs: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus, Malwarebytes Anti Malware. We recommend these applications because they can easily delete potentially unwanted programs and viruses with all their files and registry entries that are related to them.

We might be affiliated with any product we recommend on the site. Full disclosure in our Agreement of Use. By Downloading any provided Anti-spyware software to remove “Call Windows Help Desk Immediately” virus you agree to our privacy policy and agreement of use.
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If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall “Call Windows Help Desk Immediately” virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.
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Manual “Call Windows Help Desk Immediately” virus Removal Guide:

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “Call Windows Help Desk Immediately” from Windows systems

To remove “Call Windows Help Desk Immediately” pop-up from you Windows OS, you should follow the guide provided below:

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs).Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall “Call Windows Help Desk Immediately” and related programs
    Here, look for “Call Windows Help Desk Immediately” or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove “Call Windows Help Desk Immediately” from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete 'http://isearch.babylon.com...' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “Call Windows Help Desk Immediately” from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for “Call Windows Help Desk Immediately” or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash.Click on every malicious entry and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “Call Windows Help Desk Immediately” from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for “Call Windows Help Desk Immediately” and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete “Call Windows Help Desk Immediately” removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “Call Windows Help Desk Immediately” virus from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, “Call Windows Help Desk Immediately” should be removed from your Microsoft Edge browser.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “Call Windows Help Desk Immediately” from Mozilla Firefox (FF)

To successfully eliminate annoying ads displayed by “Call Windows Help Desk Immediately” virus, you should search for related extensions in your Mozilla Firefox browser and remove them.

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select “Call Windows Help Desk Immediately” and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete “Call Windows Help Desk Immediately” removal. Click on 'Reset Firefox' button for a couple of times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “Call Windows Help Desk Immediately” from Google Chrome

To fix your Google Chrome browser from “Call Windows Help Desk Immediately” spyware you should delete all suspicious add-ons and plug-ins.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select “Call Windows Help Desk Immediately” and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete “Call Windows Help Desk Immediately” removal. Click on 'Reset' button to complete your removal
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “Call Windows Help Desk Immediately” from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for “Call Windows Help Desk Immediately” or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by “Call Windows Help Desk Immediately”, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete “Call Windows Help Desk Immediately” removal process. Select all options and click on 'Reset' button
After uninstalling this potentially unwanted program (PUP) and fixing each of your web browsers, we recommend you to scan your PC system with a reputable anti-spyware. This will help you to get rid of “Call Windows Help Desk Immediately” registry traces and will also identify related parasites or possible malware infections on your computer. For that you can use our top-rated malware remover: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware.

About the author

Julie Splinters - Malware removal specialist

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