Severity scale:  

Remove “Error # 3658ad79cc3021a” virus (Tutorial) - Virus Removal Guide

removal by Julie Splinters - - | Type: Adware

Beware of “Error # 3658ad79cc3021a” tech support scam

The most prominent feature of Error # 3658ad79cc3021a virus is the messages alarming users about their devices being infected with complex threats. Taking into account the origin of this virus, specifically, a tech support scam, its behavior is not surprising. Note that such notifications are written in hyperboles to scare users into taking an immediate action and call an indicated tech support number. However, it is only a bait to entangle users more into the felony. Though nowadays, users are more aware not to fall for the scam by engaging in the phone call with a “fake” relative, or click on lottery winning pop-ups, you might accidentally fall for it by launching an infected link or search result[1]. Racketeers are aware that users are getting more aware of their scamming strategies, so they make up quite convincing ways to decoy into their scam[2]. This particular scam is based on an old technology – felons alert with messages about an infected computer. You might easily know it‘s scam by looking for a phone number or email address. Official Microsoft system alerts do not contain any of such information. Thus, make a rush to remove “Error # 3658ad79cc3021a” virus.

“Error # 3658ad79cc3021a” virus
Error # 3658ad79cc3021 alerts try to wheedle out your personal information by misinforming you about viruses on the PC.

Observing recent tech support scams, the current virus does not stand out with its features. In fact, other crooks do a pretty good job by imitating a Windows system error. Even if you are not a proficient user, no extra knowledge is required to reveal the deception. Once you call the indicated number, the scammer will attempt to gain your trust by launching Registry Editor or Windows Event Viewer to bombard you with technical information. During the “repair” process, he or she will try to wheedle out your credit card information and verification codes. Alternatively, for removing their own adware or virus, they might require several hundred dollars. Less aggressive felons withdraw from your device after receiving the money, while others lock out your device even if you comply with their demands[3]. In short, if Error#3658ad79cc3021a hijack has been completed already, and you desperately look for solutions, do not call any number indicated in the message.

When did I get infected with this virus?

Some scammers fish for new victims on their won by calling them directly and impersonating the employees of an official institution[4]. Note that users of social networks may be targeted by scammers more often[5]. In most of the cases, you may encounter a tech support scam by getting carried away to an infected domain. There is a risk to encounter it if you tend to visit websites with suspicious content, gaming and gambling sites, and torrent sharing web pages. In order to lower the probability of getting redirected to such website, install anti-malware app and run the scan. One of the options is to entrust Error#3658ad79cc3021a removal to Reimage Reimage Cleaner Intego.

How should I delete “Error#3658ad79cc3021a” scam completely?

This tech support scam happens to be less elaborate virtual deception which makes its removal less bothersome. First of all, exit the web page where the scam popped up. If you cannot do it, enter Task Manager by clicking CTRL+SHIFT+ESC, right-click on the entries associated with your browser. Click “End Task.” Then, run an anti-spyware program to remove Error # 3658ad79cc3021a virus fully. In the case of more elaborate scams, you may need to run it in Safe Mode. After Error # 3658ad79cc3021a removal is completed, reset the browser settings.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

do it now!
Reimage Happiness
Intego Happiness
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove “Error # 3658ad79cc3021a” virus, follow these steps:

Uninstall “Error # 3658ad79cc3021a” from Windows systems

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall “Error # 3658ad79cc3021a” and related programs
    Here, look for “Error # 3658ad79cc3021a” or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Get rid of “Error # 3658ad79cc3021a” from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for “Error # 3658ad79cc3021a” or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Eliminate “Error # 3658ad79cc3021a” from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for “Error # 3658ad79cc3021a” and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete “Error # 3658ad79cc3021a” removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Delete “Error # 3658ad79cc3021a” virus from Microsoft Edge

You might opt for an additional method to remove all registry entries injected by Error#3658ad79cc3021a.

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, “Error # 3658ad79cc3021a” should be removed from your Microsoft Edge browser.

Remove “Error # 3658ad79cc3021a” from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select “Error # 3658ad79cc3021a” and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete “Error # 3658ad79cc3021a” removal. Click on 'Reset Firefox' button for a couple of times

Erase “Error # 3658ad79cc3021a” from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select “Error # 3658ad79cc3021a” and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete “Error # 3658ad79cc3021a” removal. Click on 'Reset' button to complete your removal

Uninstall “Error # 3658ad79cc3021a” from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for “Error # 3658ad79cc3021a” or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete “Error # 3658ad79cc3021a” removal process. Select all options and click on 'Reset' button

About the author

Julie Splinters
Julie Splinters - Malware removal specialist

If this free removal guide helped you and you are satisfied with our service, please consider making a donation to keep this service alive. Even a smallest amount will be appreciated.

Contact Julie Splinters
About the company Esolutions


  1. elven4000 says:
    March 1st, 2017 at 7:06 am

    You know its a scam when you see the number.

  2. hackerO.00.O says:
    March 1st, 2017 at 7:08 am

    I called them and pretended to be a dummy,..finally, they snapped. 😉

  3. E.Richards says:
    March 1st, 2017 at 7:09 am

    I almost fell for it. Lucky that I found this tutorial.

Your opinion regarding “Error # 3658ad79cc3021a” virus