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Remove “Error # 3658ad79cc3021a” virus (Tutorial) - Virus Removal Guide

removal by Julie Splinters - - | Type: Adware

Beware of “Error # 3658ad79cc3021a” tech support scam

The most prominent feature of Error # 3658ad79cc3021a virus is the messages alarming users about their devices being infected with complex threats. Taking into account the origin of this virus, specifically, a tech support scam, its behavior is not surprising. Note that such notifications are written in hyperboles to scare users into taking an immediate action and call an indicated tech support number. However, it is only a bait to entangle users more into the felony. Though nowadays, users are more aware not to fall for the scam by engaging in the phone call with a “fake” relative, or click on lottery winning pop-ups, you might accidentally fall for it by launching an infected link or search result[1]. Racketeers are aware that users are getting more aware of their scamming strategies, so they make up quite convincing ways to decoy into their scam[2]. This particular scam is based on an old technology – felons alert with messages about an infected computer. You might easily know it‘s scam by looking for a phone number or email address. Official Microsoft system alerts do not contain any of such information. Thus, make a rush to remove “Error # 3658ad79cc3021a” virus.

“Error # 3658ad79cc3021a” virusError # 3658ad79cc3021 alerts try to wheedle out your personal information by misinforming you about viruses on the PC.

Observing recent tech support scams, the current virus does not stand out with its features. In fact, other crooks do a pretty good job by imitating a Windows system error. Even if you are not a proficient user, no extra knowledge is required to reveal the deception. Once you call the indicated number, the scammer will attempt to gain your trust by launching Registry Editor or Windows Event Viewer to bombard you with technical information. During the “repair” process, he or she will try to wheedle out your credit card information and verification codes. Alternatively, for removing their own adware or virus, they might require several hundred dollars. Less aggressive felons withdraw from your device after receiving the money, while others lock out your device even if you comply with their demands[3]. In short, if Error#3658ad79cc3021a hijack has been completed already, and you desperately look for solutions, do not call any number indicated in the message.

When did I get infected with this virus?

Some scammers fish for new victims on their won by calling them directly and impersonating the employees of an official institution[4]. Note that users of social networks may be targeted by scammers more often[5]. In most of the cases, you may encounter a tech support scam by getting carried away to an infected domain. There is a risk to encounter it if you tend to visit websites with suspicious content, gaming and gambling sites, and torrent sharing web pages. In order to lower the probability of getting redirected to such website, install anti-malware app and run the scan. One of the options is to entrust Error#3658ad79cc3021a removal to Reimage Reimage Cleaner Intego.

How should I delete “Error#3658ad79cc3021a” scam completely?

This tech support scam happens to be less elaborate virtual deception which makes its removal less bothersome. First of all, exit the web page where the scam popped up. If you cannot do it, enter Task Manager by clicking CTRL+SHIFT+ESC, right-click on the entries associated with your browser. Click “End Task.” Then, run an anti-spyware program to remove Error # 3658ad79cc3021a virus fully. In the case of more elaborate scams, you may need to run it in Safe Mode. After Error # 3658ad79cc3021a removal is completed, reset the browser settings.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove “Error # 3658ad79cc3021a” virus, follow these steps:

Uninstall “Error # 3658ad79cc3021a” from Windows systems

To remove “Error # 3658ad79cc3021a” from Windows 10/8  machines, please follow these steps:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 1
  3. From the list, find entries related to “Error # 3658ad79cc3021a” (or any other recently installed suspicious program).
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK.Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Get rid of “Error # 3658ad79cc3021a” from Mac OS X system

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove “Error # 3658ad79cc3021a” from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for “Error # 3658ad79cc3021a”-related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove “Error # 3658ad79cc3021a”, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to “Error # 3658ad79cc3021a” and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the “Error # 3658ad79cc3021a”-related entries.Uninstall from Mac 2

Eliminate “Error # 3658ad79cc3021a” from Internet Explorer (IE)

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for “Error # 3658ad79cc3021a” and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example,
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete “Error # 3658ad79cc3021a” removal.Reset Internet Explorer

Delete “Error # 3658ad79cc3021a” virus from Microsoft Edge

You might opt for an additional method to remove all registry entries injected by Error#3658ad79cc3021a.

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the “Error # 3658ad79cc3021a”-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Remove “Error # 3658ad79cc3021a” from Mozilla Firefox (FF)

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select plugins that are related to “Error # 3658ad79cc3021a” and click Remove.Remove extensions from Firefox

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear.Clear cookies and site data from Firefox

In case “Error # 3658ad79cc3021a” did not get removed after following the instructions above, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox – this should complete “Error # 3658ad79cc3021a” removal.Reset Firefox 2

Erase “Error # 3658ad79cc3021a” from Google Chrome

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to “Error # 3658ad79cc3021a” by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

If the above-methods did not help you, reset Google Chrome to eliminate all the “Error # 3658ad79cc3021a”-components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings to complete “Error # 3658ad79cc3021a” removal.Reset Chrome 2

Uninstall “Error # 3658ad79cc3021a” from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension related to “Error # 3658ad79cc3021a” and select Uninstall.Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History.Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches.Reset Safari

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Julie Splinters
Julie Splinters - Malware removal specialist

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  1. elven4000 says:
    March 1st, 2017 at 7:06 am

    You know its a scam when you see the number.

  2. hackerO.00.O says:
    March 1st, 2017 at 7:08 am

    I called them and pretended to be a dummy,..finally, they snapped. 😉

  3. E.Richards says:
    March 1st, 2017 at 7:09 am

    I almost fell for it. Lucky that I found this tutorial.

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