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Remove “Hard Drive Is Not Accepted” virus (Removal Instructions) - Support Scam Virus

removal by Jake Doevan - - | Type: Adware

“Hard Drive Is Not Accepted” scam wants to make you believe that your sensitive data was stolen

Screenshot of "Hard Drive Is Not Accepted" virus

“Hard Drive Is Not Accepted” pretends to be a legit security warning about virus attack. This error message shows up in a pop-up on the malicious website. Usually, users are redirected to this site by unknown adware[1] which spreads in software packages. Thus, to stop redirects to this site, users have to find and eliminate this potentially unwanted program (PUP).

Authors of the “Hard Drive Is Not Accepted” virus wants to scare people into calling a fake Microsoft tech support line at 888-886-7703. Nevertheless, the error claims that it’s a toll-free number; it might be a lie. However, an overcharged phone call is the least problem.

People standing behind “Hard Drive Is Not Accepted” tech support scam might be willing to get your credit card data or other sensitive information by offering to purchase a useless security software to clean the non-existent virus. Additionally, they might convince you to install remote access program and let “technicians” to fix the problem. In this case, you would give full access to your PC for cyber criminals; and this situation might end up pretty bad.

When users are redirected to “Hard Drive Is Not Accepted” website, they receive two pop-ups which urge to call the fake support line. One of them says:

Hard Drive is not accepted.
The file or directory is corrupted and unreadable! Please call Support Now! Call Toll-Free: 888-886-7703 To find the right solution.

Another one provides more information about virus attack and claims that some of the sensitive information might be compromised by criminals:

RDN/Trojan.worm!055BCCAC9FEC Infection
Call Microsoft Technical Support Immediately at 888-886-7703

The following data will be compromised if you continue:
1. Passwords
2. Browser History
3. Credit Card Information

The virus is well known for complete identity and credit card theft. Further action through this computer or any computer on the network will reveal private information and involve serious risks.

Call Microsoft Technical Support Immediately at 888-886-7703

However, “Hard Drive Is Not Accepted” is a fake security alert.[2] Microsoft or antivirus programs do not provide security alerts in a browser. What is more, phone support line should always seem suspicious because Microsoft does not offer help using this communication channel.

Thus, once you end up on this website, you should just close browser’s tab without any consideration. Your computer is only infected with an adware program which can be easily removed with anti-malware tool. For “Hard Drive Is Not Accepted” removal, we suggest using Reimage Reimage Cleaner Intego.

If you want to remove “Hard Drive Is Not Accepted” adware manually, you can do it as well. This PUP might be installed on your PC or one of your web browsers. The guidelines at the end of the article will help you to find and eliminate this cyber threat.

The picture of "Hard Drive Is Not Accepted" tech support scam"Hard Drive Is Not Accepted" virus is another tech support scam example that pretends to be an alert from Microsoft.

Be cautious during freeware installation to avoid similar problems in the future

The adware which is responsible for spreading “Hard Drive Is Not Accepted” scam spreads bundled with various freeware packages. It might be promoted as useful extension or program and trick you into agreeing to download it. However, this PUP might get installed silently as well.

The hijack might occur when you choose Quick/Standard installation settings that do not openly disclose about additional third-party downloads. Thus, to avoid unpleasant surprises, you should always use Custom/Advanced settings and follow the installation carefully.

Methods to stop “Hard Drive Is Not Accepted” support scam from showing up on your browser

If you want to remove “Hard Drive Is Not Accepted” malware manually, you should check our instructions below. They will show the places where adware might hide and explain how to get rid of it properly.

However, researchers from UdenVirus[3] note that sometimes manual adware removal fails due to its ability to hide its components deeply in the system. For this reason, it’s better to opt for automatic “Hard Drive Is Not Accepted” removal and let professional security software to wipe out them all.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove “Hard Drive Is Not Accepted” virus, follow these steps:

Remove “Hard Drive Is Not Accepted” from Windows systems

These guidelines will help you to eliminate “Hard Drive Is Not Accepted” adware with all its components:

To remove “Hard Drive Is Not Accepted” from Windows 10/8  machines, please follow these steps:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 1
  3. From the list, find entries related to “Hard Drive Is Not Accepted” (or any other recently installed suspicious program).
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK.Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Get rid of “Hard Drive Is Not Accepted” from Mac OS X system

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove “Hard Drive Is Not Accepted” from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for “Hard Drive Is Not Accepted”-related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove “Hard Drive Is Not Accepted”, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to “Hard Drive Is Not Accepted” and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the “Hard Drive Is Not Accepted”-related entries.Uninstall from Mac 2

Uninstall “Hard Drive Is Not Accepted” from Internet Explorer (IE)

Uninstall suspicious add-ons and reset Internet Explorer to stop redirects to technical support scam site:

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for “Hard Drive Is Not Accepted” and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example,
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete “Hard Drive Is Not Accepted” removal.Reset Internet Explorer

Eliminate “Hard Drive Is Not Accepted” virus from Microsoft Edge

These instructions will help you to stop Edge from forcing you to visit scam website:

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the “Hard Drive Is Not Accepted”-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Delete “Hard Drive Is Not Accepted” from Mozilla Firefox (FF)

Uninstall shady browser extensions and reset Mozilla Firefox:

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select plugins that are related to “Hard Drive Is Not Accepted” and click Remove.Remove extensions from Firefox

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear.Clear cookies and site data from Firefox

In case “Hard Drive Is Not Accepted” did not get removed after following the instructions above, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox – this should complete “Hard Drive Is Not Accepted” removal.Reset Firefox 2

Erase “Hard Drive Is Not Accepted” from Google Chrome

”Hard Drive Is Not Accepted” pop-ups won't bother you if you uninstall suspicious browser extensions and reset Chrome.

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to “Hard Drive Is Not Accepted” by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

If the above-methods did not help you, reset Google Chrome to eliminate all the “Hard Drive Is Not Accepted”-components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings to complete “Hard Drive Is Not Accepted” removal.Reset Chrome 2

Remove “Hard Drive Is Not Accepted” from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension related to “Hard Drive Is Not Accepted” and select Uninstall.Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History.Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches.Reset Safari

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Jake Doevan
Jake Doevan - Computer technology expert

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