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“Hard Drive Is Not Accepted” virus. How to remove? (Uninstall guide)

removal by Jake Doevan - - | Type: Adware
12

“Hard Drive Is Not Accepted” scam wants to make you believe that your sensitive data was stolen

Screenshot of "Hard Drive Is Not Accepted" virus

“Hard Drive Is Not Accepted” pretends to be a legit security warning about virus attack. This error message shows up in a pop-up on the malicious website. Usually, users are redirected to this site by unknown adware[1] which spreads in software packages. Thus, to stop redirects to this site, users have to find and eliminate this potentially unwanted program (PUP).

Authors of the “Hard Drive Is Not Accepted” virus wants to scare people into calling a fake Microsoft tech support line at 888-886-7703. Nevertheless, the error claims that it’s a toll-free number; it might be a lie. However, an overcharged phone call is the least problem.

People standing behind “Hard Drive Is Not Accepted” tech support scam might be willing to get your credit card data or other sensitive information by offering to purchase a useless security software to clean the non-existent virus. Additionally, they might convince you to install remote access program and let “technicians” to fix the problem. In this case, you would give full access to your PC for cyber criminals; and this situation might end up pretty bad.

When users are redirected to “Hard Drive Is Not Accepted” website, they receive two pop-ups which urge to call the fake support line. One of them says:

Hard Drive is not accepted.
The file or directory is corrupted and unreadable! Please call Support Now! Call Toll-Free: 888-886-7703 To find the right solution.

Another one provides more information about virus attack and claims that some of the sensitive information might be compromised by criminals:

RDN/Trojan.worm!055BCCAC9FEC Infection
Call Microsoft Technical Support Immediately at 888-886-7703

The following data will be compromised if you continue:
1. Passwords
2. Browser History
3. Credit Card Information

The virus is well known for complete identity and credit card theft. Further action through this computer or any computer on the network will reveal private information and involve serious risks.

Call Microsoft Technical Support Immediately at 888-886-7703

However, “Hard Drive Is Not Accepted” is a fake security alert.[2] Microsoft or antivirus programs do not provide security alerts in a browser. What is more, phone support line should always seem suspicious because Microsoft does not offer help using this communication channel.

Thus, once you end up on this website, you should just close browser’s tab without any consideration. Your computer is only infected with an adware program which can be easily removed with anti-malware tool. For “Hard Drive Is Not Accepted” removal, we suggest using Reimage.

If you want to remove “Hard Drive Is Not Accepted” adware manually, you can do it as well. This PUP might be installed on your PC or one of your web browsers. The guidelines at the end of the article will help you to find and eliminate this cyber threat.

Be cautious during freeware installation to avoid similar problems in the future

The adware which is responsible for spreading “Hard Drive Is Not Accepted” scam spreads bundled with various freeware packages. It might be promoted as useful extension or program and trick you into agreeing to download it. However, this PUP might get installed silently as well.

The hijack might occur when you choose Quick/Standard installation settings that do not openly disclose about additional third-party downloads. Thus, to avoid unpleasant surprises, you should always use Custom/Advanced settings and follow the installation carefully.

Methods to stop “Hard Drive Is Not Accepted” support scam from showing up on your browser

If you want to remove “Hard Drive Is Not Accepted” malware manually, you should check our instructions below. They will show the places where adware might hide and explain how to get rid of it properly.

However, researchers from UdenVirus[3] note that sometimes manual adware removal fails due to its ability to hide its components deeply in the system. For this reason, it’s better to opt for automatic “Hard Drive Is Not Accepted” removal and let professional security software to wipe out them all.

You can remove “Hard Drive Is Not Accepted” automatically with a help of one of these programs: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus, Malwarebytes Anti Malware. We recommend these applications because they can easily delete potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall “Hard Drive Is Not Accepted” virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

More information about this program can be found in Reimage review.

More information about this program can be found in Reimage review.

Manual “Hard Drive Is Not Accepted” virus Removal Guide:

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “Hard Drive Is Not Accepted” from Windows systems

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

These guidelines will help you to eliminate “Hard Drive Is Not Accepted” adware with all its components:

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall “Hard Drive Is Not Accepted” and related programs
    Here, look for “Hard Drive Is Not Accepted” or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “Hard Drive Is Not Accepted” from Mac OS X system

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for “Hard Drive Is Not Accepted” or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “Hard Drive Is Not Accepted” from Internet Explorer (IE)

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

Uninstall suspicious add-ons and reset Internet Explorer to stop redirects to technical support scam site:

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for “Hard Drive Is Not Accepted” and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete “Hard Drive Is Not Accepted” removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “Hard Drive Is Not Accepted” virus from Microsoft Edge

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

These instructions will help you to stop Edge from forcing you to visit scam website:

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, “Hard Drive Is Not Accepted” should be removed from your Microsoft Edge browser.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “Hard Drive Is Not Accepted” from Mozilla Firefox (FF)

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

Uninstall shady browser extensions and reset Mozilla Firefox:

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select “Hard Drive Is Not Accepted” and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete “Hard Drive Is Not Accepted” removal. Click on 'Reset Firefox' button for a couple of times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “Hard Drive Is Not Accepted” from Google Chrome

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

”Hard Drive Is Not Accepted” pop-ups won't bother you if you uninstall suspicious browser extensions and reset Chrome.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select “Hard Drive Is Not Accepted” and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete “Hard Drive Is Not Accepted” removal. Click on 'Reset' button to complete your removal
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “Hard Drive Is Not Accepted” from Safari

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for “Hard Drive Is Not Accepted” or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete “Hard Drive Is Not Accepted” removal process. Select all options and click on 'Reset' button
After uninstalling this potentially unwanted program (PUP) and fixing each of your web browsers, we recommend you to scan your PC system with a reputable anti-spyware. This will help you to get rid of “Hard Drive Is Not Accepted” registry traces and will also identify related parasites or possible malware infections on your computer. For that you can use our top-rated malware remover: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware.

About the author

Jake Doevan
Jake Doevan - Computer technology expert

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