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Data breach

CTARS data breach

12,314 accounts · breached May 21, 2021

Have I Been Pwned treats this breach as sensitive: it does not reveal publicly whether a particular address is in it. Only the owner of an address can check, after verifying it.

What happened

In May 2022, the client management system for the Australian government's NDIS (National Disability Insurance Scheme) suffered a data breach which was subsequently posted to an online hacking forum. The CTARS cloud platform is used by care providers to record information about NDIS participants and often contains sensitive medical information. Impacted data includes over 12k unique email addresses, physical addresses, names, dates of birth, phone numbers and data related to patient conditions and treatments.

Description by Have I Been Pwned

What data leaked

  • Dates of birth
  • Email addresses
  • Genders
  • Names
  • Passwords
  • Personal health data
  • Phone numbers
  • Physical addresses
  • Salutations
  • Usernames

What to do if you had an account

  1. Change the password. Change your password on this service. If you used the same password anywhere else, change it there too: attackers try leaked email and password pairs on other sites automatically. A password manager makes one unique password per site practical.
  2. Turn on two-step sign-in. Enable two-factor authentication where the service offers it, preferably with an authenticator app or a passkey. A leaked password alone is then not enough to get in.
  3. Expect targeted phishing. Leaked contact details are used to write convincing fake messages that mention the breached company or your real name. Do not click links in unexpected emails or texts about this account; go to the site by typing its address.
  4. Watch for scam calls and SIM swaps. Be suspicious of calls and texts that claim to be from your bank or a courier. Ask your mobile operator for a port-out or SIM-change PIN if it offers one.
  5. Guard against identity fraud. Identity documents and dates of birth cannot be changed like a password. Consider a credit freeze or fraud alert where your country offers one, and be wary of anyone who 'verifies' you using those details.
  6. Sensitive personal data. This breach includes sensitive categories of personal data. Scammers and blackmailers use such details to pressure people. Do not pay, and report extortion attempts to the police.

Check your email at haveibeenpwned.com

We do not run email lookups ourselves. The search is done on haveibeenpwned.com, the service this list comes from.

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