SAP Customer Relationship Management (CRM): file access flaw under attack

What is affected

SAP Customer Relationship Management (CRM) is mostly run by companies, schools and public bodies, not on home computers. You are unlikely to have it yourself, but organisations that hold your data may. Breaches that start with flaws like this one are how personal data ends up leaked.

SAP Customer Relationship Management (CRM) contains a path traversal vulnerability that allows an attacker to exploit insufficient validation of path information provided by users.

What an attacker can do

This is a file access flaw. It lets an attacker read or write files they should never reach, such as configuration files that hold passwords, or upload a malicious file that the system then runs.

How it is reached

Over the internet or network

Access the attacker needs

An administrator account

Does the victim have to do something?

No, works without the victim doing anything

CISA records this vulnerability as known to be used in ransomware campaigns: attackers use it to get in, then encrypt files and demand payment.

What to do

1. At home: nothing to install. Keep your own devices updated and use a different password for every service, so that a breach at one organisation does not open your other accounts.
2. If you administer SAP Customer Relationship Management (CRM) at work: apply the vendor's fix or mitigation now and review logs for signs of compromise, because the flaw was being exploited before it was listed.
3. If the product is past its support date and no fix exists, take it off the internet or retire it.

Apply updates per vendor instructions.

How urgent is it

CISA added this vulnerability to its Known Exploited Vulnerabilities catalogue on November 3, 2021, which means there is reliable evidence of attacks in the wild. US federal agencies must fix it by May 3, 2022, a deadline that has already passed. That deadline does not bind anyone else, but it shows how seriously the agency rates it.

The EPSS model estimates a 29% probability that this flaw will be exploited somewhere in the next 30 days. That is higher than 98% of all scored vulnerabilities.

Its CVSS severity score is 6.6 out of 10 (medium), as recorded in the US National Vulnerability Database.

Technical description

SAP CRM, 7.01, 7.02,7.30, 7.31, 7.33, 7.54, allows an attacker to exploit insufficient validation of path information provided by users, thus characters representing "traverse to parent directory" are passed through to the file APIs.