Zoho ManageEngine ServiceDesk Plus (SDP) / SupportCenter Plus: code execution flaw under attack

What is affected

Zoho ManageEngine ServiceDesk Plus (SDP) / SupportCenter Plus is mostly run by companies, schools and public bodies, not on home computers. You are unlikely to have it yourself, but organisations that hold your data may. Breaches that start with flaws like this one are how personal data ends up leaked.

Zoho ManageEngine ServiceDesk Plus before 11306, ServiceDesk Plus MSP before 10530, and SupportCenter Plus before 11014 are vulnerable to unauthenticated remote code execution

What an attacker can do

This is a code execution flaw. It lets an attacker run their own commands or programs on the affected system. In practice that usually means taking it over: installing malware, stealing data or using it to reach other devices on the same network.

How it is reached

Over the internet or network

Access the attacker needs

No account needed

Does the victim have to do something?

No, works without the victim doing anything

What to do

1. At home: nothing to install. Keep your own devices updated and use a different password for every service, so that a breach at one organisation does not open your other accounts.
2. If you administer Zoho ManageEngine ServiceDesk Plus (SDP) / SupportCenter Plus at work: apply the vendor's fix or mitigation now and review logs for signs of compromise, because the flaw was being exploited before it was listed.
3. If the product is past its support date and no fix exists, take it off the internet or retire it.

Apply updates per vendor instructions.

How urgent is it

CISA added this vulnerability to its Known Exploited Vulnerabilities catalogue on December 1, 2021, which means there is reliable evidence of attacks in the wild. US federal agencies must fix it by December 15, 2021, a deadline that has already passed. That deadline does not bind anyone else, but it shows how seriously the agency rates it.

The EPSS model estimates a 93% probability that this flaw will be exploited somewhere in the next 30 days. That is higher than 99.8% of all scored vulnerabilities.

Its CVSS severity score is 9.8 out of 10 (critical), as recorded in the US National Vulnerability Database.

Technical description

Zoho ManageEngine ServiceDesk Plus before 11306, ServiceDesk Plus MSP before 10530, and SupportCenter Plus before 11014 are vulnerable to unauthenticated remote code execution. This is related to /RestAPI URLs in a servlet, and ImportTechnicians in the Struts configuration.