SimpleHelp: authentication bypass flaw under attack

What is affected

SimpleHelp is mostly run by companies, schools and public bodies, not on home computers. You are unlikely to have it yourself, but organisations that hold your data may. Breaches that start with flaws like this one are how personal data ends up leaked.

SimpleHelp contains an authentication bypass vulnerability in the OIDC authentication flow. When OIDC authentication is configured, identity tokens submitted during login are accepted without verifying their cryptographic signature. In a vulnerable configuration, a remote, unauthenticated attacker can submit a forged token containing arbitrary identity claims to obtain a fully authenticated technician session. In some configurations, this may also allow bypass of multi-factor authentication.

What an attacker can do

This is a authentication bypass flaw. It lets an attacker get in without a valid username and password and act as a legitimate user, often as an administrator.

How it is reached

Over the internet or network

Access the attacker needs

No account needed

Does the victim have to do something?

No, works without the victim doing anything

What to do

1. At home: nothing to install. Keep your own devices updated and use a different password for every service, so that a breach at one organisation does not open your other accounts.
2. If you administer SimpleHelp at work: apply the vendor's fix or mitigation now and review logs for signs of compromise, because the flaw was being exploited before it was listed.
3. If the product is past its support date and no fix exists, take it off the internet or retire it.

Apply mitigations in accordance with vendor instructions, ensuring compliance with CISA’s BOD 26-04 Prioritizing Security Updates Based on Risk (see URL in Notes) guidance and CISA’s “Forensics Triage Requirements” (see URL in Notes). Follow applicable BOD 26-04 guidance for cloud services or discontinue use of the product if mitigations are unavailable. Stakeholders are responsible for evaluating each asset's internet exposure and ensuring adherence to BOD 26-04 patching guidelines.

Vendor advisories and fixes

• simple-help.comsimple-help.com/security/simplehelp-security-update-2026-05

How urgent is it

CISA added this vulnerability to its Known Exploited Vulnerabilities catalogue on June 29, 2026, which means there is reliable evidence of attacks in the wild. US federal agencies must fix it by July 2, 2026, a deadline that has already passed. That deadline does not bind anyone else, but it shows how seriously the agency rates it.

The EPSS model estimates a 5.7% probability that this flaw will be exploited somewhere in the next 30 days. That is higher than 93% of all scored vulnerabilities.

Its CVSS severity score is 9.5 out of 10 (critical), as recorded in the US National Vulnerability Database.

Technical description

SimpleHelp versions 5.5.15 and prior and 6.0 pre-release versions contain an authentication bypass vulnerability in the OIDC authentication flow. When OIDC authentication is configured, identity tokens submitted during login are accepted without verifying their cryptographic signature. In a vulnerable configuration, a remote, unauthenticated attacker can submit a forged token containing arbitrary identity claims to obtain a fully authenticated technician session. In some configurations, this may also allow bypass of multi-factor authentication. No user interaction is required.